• 제목/요약/키워드: quality of support

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기계업종 중소기업의 생산성향상을 위한 외적지원효과에 관한 연구 (A Study on the Effect of External Support for Productivity Improvement of SMEs in Machinery Industry)

  • 구일섭;김태성
    • 한국경영공학회지
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    • 제23권4호
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    • pp.143-158
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    • 2018
  • It is also difficult for SMEs to pursue their own innovation activities due to their limited resources and capabilities. There are various government support policies for small and medium enterprises to enhance the competitiveness of the nation by improving sustainability management based on productivity improvement of SMEs. The purpose of this study is to investigate the factors that are important for the external support by the government and the related organizations in the machinery industry participating in the industrial innovation movement and identify the appropriate measures within and outside the organization. The results of this study are as follows: First, the higher the innovation commitment quality of the SMEs in the machinery industry, the more positive the non - financial performance. Second, the higher the quality of support from the headquarter, which has comprehensive responsibility for external support, the more positive the non - financial performance of participating companies. Third, it was concluded that the role quality of the consultant did not significantly affect the non - financial performance of participating companies in the machinery industry. Fourth, as the financial performance of the firm is better, the financial performance is also positively improved.

백화점의 정보품질과 서비스품질이 서비스만족도에 미치는 영향 -경남지역 백화점을 중심으로- (Impact of Information Support Quality and Service Quality Factors on Service Satisfaction of Department Store -Case Study of Kyungnam Area Department Store-)

  • 김동일;최승일
    • 한국콘텐츠학회논문지
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    • 제7권7호
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    • pp.133-143
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    • 2007
  • 본 연구의 목적은 정보품질과 서비스품질이 백화점의 서비스 만족도에 미치는 영향과 효과를 실증적으로 분석하는데 있다. 이러한 연구목적을 달성하기 위하여 문헌연구와 요인분석, 분산분석, 회귀분석을 이용한 실증적 연구를 함께 실시하였다. 본 연구의 분석결과는 다음과 같다. 첫째, 회귀분석결과 정보품질과 서비스 만족도와의 관계는 통계적 유의성이 매우 높게 분석되었다. 둘째, 분산분석에서 서비스품질에 따라 정보만족과 서비스기대치와의 관계도 유의성이 있는 것으로 나타났다. 결과적으로 정보지원체계와 서비스품질은 고객과의 관계에 있어서 주요한 요인으로 분석되었다.

품질경쟁력 향상을 위한 품질요소의 상대적 중요도 연구 (A Study on the Priorities of Quality Dimensions for the Quality Competitive Advantage)

  • 김성홍
    • 품질경영학회지
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    • 제40권2호
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    • pp.156-165
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    • 2012
  • The objective of this study is to identify the critical dimensions of comprehensive quality and to prioritize them for improvement of the quality competitive advantage. The critical dimensions, sub-dimensions and measurement items of comprehensive quality were abstracted from literature of quality, and constructed a model of hierarchical structure. 115 experts in four groups(supplier, buyer, consultant, and professor) were participated in pair-wise comparison of quality dimensions, but some of these responses were removed because the overall consistency of evaluator judgements exceed the acceptable ratio of 0.10. The priorities of quality dimensions for industrial and consumption goods were calculated respectively using the analytic hierarchy process(AHP) approach. As a result, product quality had the highest weight of 0.65, followed by support quality(0.18) and service quality(0.17) for industrial goods while product quality also had the highest weight of 0.62, but service quality(0.22) was preferred over support quality(0.16) for consumption goods.

Integration of Expert Systems Into Decision Support Systems for Decision-Making

  • Park, Young H.
    • 품질경영학회지
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    • 제17권2호
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    • pp.113-120
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    • 1989
  • The purposes of this paper are to compare expert systems and decision support systems, and illustrate the possible benefits when expert systems are integrated into the model base of a decision support systems for supporting decision-makers. Integrating expert systems capability into decision support systems may enhance the quality and efficiency of both computerized systems. This integration can improve selection of model, analysis, model management, judgement, and modeling. Thus the results are much more powerful decision support systems than are presently available.

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한방병원 뇌졸중환자의 삶의 질과 자기효능감, 가족지지와의 관계 연구 (A Study on the Quality of Life, Self-Efficacy and Family Support of Stroke Patients in Oriental Medicine Hospitals)

  • 김혜숙;김이순
    • 보건교육건강증진학회지
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    • 제20권1호
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    • pp.111-130
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    • 2003
  • The purpose of this study was to analyze the relationship between quality of life, self-efficacy and family support of stroke patients in Oriental medicine hospitals. The subjects of this study were 211 hospitalized stroke patients in seven oriental medicine hospitals in the Busan Metropolitan, Gyeongsangnam-do and Gyeongsanbuk-do area. Data was collected through questionnaires from June 1st, 2002 to September 30th, 2002. 1) The relationship between general characteristics and other variables showed significant differences as follows : for general self-efficacy degree, age, occupation, and level of education ; for family support, level of education and occupation ; for quality of life, level of education, occupation, religion, and monthly income. 2) The relationship between disease-related characteristics and other variables showed significant differences as follows ; for general self-efficacy, level of paralysis, and periods of hospitalization ; for specific character of paralysis, level of paralysis, and periods of hospitalization ; for family support, care-giver, character of paralysis, level of paralysis, and periods of hospitalization related; for quality of life, level of paralysis, and periods of hospitalization. 3) There was a significant correlation between the quality of life and general self-efficacy, the quality of life and the specific self-efficacy, the specific self-efficacy and family support.

현장실습 응급구조과 학생의 자아탄력성과 사회적지지가 스트레스와 삶의 질에 미치는 영향 (The impact of egoresilience and social support on the quality of life and stress experience by paramedic students during field practice)

  • 허미현;정은경
    • 한국응급구조학회지
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    • 제23권3호
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    • pp.83-96
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    • 2019
  • Purpose: This study was conducted to provide fundamental resource in improving the quality of life and stress by understanding the influence of egoresilience and social support by paramedic students during field practice. Methods: The measurement instrument consisted of 100 questions on the general characteristics, egoresilience, social support, stress, and quality of life of the participants. Frequency and descriptive analysis, t-test, ANOVA, correlation analysis, and multiple regression analysis were performed. Results: The average scores for egoresilience, social support, and stress were 3.00, 3.14, and 1.68 out of 4.00, respectively. The degree of stress was high enough to be statistically significant in the case of women compared to men, and if unsatisfied with one's major. The average quality of life score was 4.50. The degree of quality of life was high enough to be statistically significant in the case of men compared to women, smokers, drinkers, and if content with one's major. Conclusion: It is suggested that colleges develop programs to increase the satisfaction rate of the students and improve their egoresilience and social support. Such programs would improve the quality of life and address the stress experienced by emergency medical technology students.

가정형 호스피스 환자의 가족지지와 죽음준비가 삶의 질에 미치는 영향 (Influence of Family Support and Death Preparation on the Quality of Life in Home Care Hospice Patients)

  • 김경은;유명숙
    • 가정간호학회지
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    • 제28권3호
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    • pp.307-316
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    • 2021
  • Purpose: This study aimed to examine the influence of family support and death preparation on the quality of life in home care hospice patients. Methods: The study recruited 117 patients in home care hospice in four general tertiary hospitals and three general hospitals in three cities. Data were collected using self-reported questionnaires from September 1, 2019 to March 31, 2020 and analyzed using the statistical package IBM SPSS software version 22.0. Results: The quality of life according to the participants' general characteristics of the subjects shows a statistically significant difference between patients who live with supporters and those who do not(Z=2.96, p=.003). A statistically significant correlation was found between predictors such as family support, death preparation, and quality of life. Family support and death preparation affect the quality of life in home care hospice patients and these variables could explain 33.7% of it. Conclusion: To improve the quality of life in home care hospice patients, we should develop an intervention to enhance family support and death preparation.

가족 지지와 삶의 질이 남자 관상동맥질환자의 금연에 미치는 영향 (Effects of Family Support and Quality of Life in Relation to Smoking Cessation in Male Patient with Coronary Artery Disease)

  • 손행미;이은남
    • 기본간호학회지
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    • 제15권1호
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    • pp.71-79
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    • 2008
  • Purpose: The purpose of this study was to identify effects of family support and quality of life on smoking cessation in patients with coronary artery disease. Method: Data were collected using a self-reported questionnaire included smoking history, family support and quality of life (QOL). The participants were 159 male patient with coronary artery disease who were current smokers or ex-smokers. A logistic model was developed to estimate the likelihood of current smoker or ex-smoker. Results: Of the participants, 28.3% were current smokers and 71.7% were ex-smokers. The mean score for family support was 27.41 for positive support and 23.11 for negative support. The mean score for QOL was 50.48. There were significant differences in QOL according to smoking status. The predictors of smoking cessation were social interaction QOL and self-control QOL, and duration of smoking. The model correctly classified 89.5% of ex-smokers and 44.4% of current smokers and the correct classification for the total was 76.8%. Conclusion: Social interaction QOL, self-control QOL and duration of smoking were significant variables in prediction of smoking cessation. QOL should be considered in developing smoking cessation interventions. It is advisable to also examine the mediating effect of family support on quality of life.

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한국과 중국 중년여성의 자기효능, 사회적 지지 및 삶의 질 비교연구 (A Comparative Study on Self Efficacy, Social Support, and Quality of Life between Middle-Aged Korean and Chinese Women)

  • 김귀분;석소현
    • 성인간호학회지
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    • 제22권4호
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    • pp.365-374
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    • 2010
  • Purpose: This study was designed to explore and compare the self efficacy, social support, and quality of life between middle-aged Korean and Chinese women. Methods: The sample included 430 (Korean: 220, Chinese: 210) middle-aged women. Study instruments were the Self Efficacy Scale developed by Shere et al (1982), the Social Support Scale modified and based on Interpersonal Support Evaluation List (ISEL) developed by Cohen and Hoberman (1983), and The Quality of Life Scale (SF-36) developed by Ware and Book (1981). Data were analyzed by SPSS/WIN 16 version. Results: Korean women reported more self efficacy and better quality of life than the Chinese women. The quality of life scores between middle-aged Korean and Chinese women showed a statistical significant difference. Self efficacy and quality of life scores reported by middle-aged Korean and Chinese women were below the reported standards of the instruments. In contrast to the other scores, Chinese women reported more social support than Korean women. Conclusion: The findings add to the body of literature about Chinese and Korean middle aged women. Additional research is needed to explain the differences among the two groups but the findings can inform the practicing nurse who works with these populations.

품질경영활동이 경영성과에 미치는 영향 - 조직마음챙김지원에 의해 조절된 혁신문화의 매개효과 - (Effect of Quality Management Activities on the Performance - Mediation Effect of Innovation Culture Moderated by Organizational Mindfulness Support -)

  • 하석광;윤병섭
    • 품질경영학회지
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    • 제47권4호
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    • pp.667-685
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    • 2019
  • Purpose: This paper aims to verify the effect of quality management activities on the performance through innovative culture moderated by organizational mindfulness support which supports organizational mindfulness that means the organization members' attention is stable, opened mind and sensitive to change. Methods: The survey was conducted for four weeks to participants who participated in education of the Korea Standard Association. We analyzed 265 data using SPSS MACRO PROCESS to verify the research model. Results: Research shows that quality management activities affect the performance by partially mediating of innovation culture moderated by organizational mindfulness support. In other words, the higher organizational mindfulness support, the stronger the mediated effect of innovation culture in relation to quality management activities and performance. Conclusion: In order to further enhance the impact of quality management activities on performance, we could see that organization is needed to support for education or learning that can improve organizational mindfulness.