• 한국환경과학회지
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• 제15권11호
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• pp.1017-1025
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• 2006

This study was conducted to evaluate characteristic of water duality in coastal sea of Incheon using a multivariate analysis. The analysis data in coastal sea of Incheon was aquired by the NFRDI data which was surveyed from March 1997 to November 2003. Eleven water quality parameters were determined on each survey The results were summarized as follow : Water quality in Incheon coastal sea could be explained up to 64.62% by three factors which were included in loading of fresh water and nutrients by the land(36.98%), seasonal variation(16.19%), and internal metabolism (11.24%). The results of time series analysis by factor score, in case of factor 1, station 1 influenced by Han river was shown to high factor score and station 3 located by outer sea was shown to low factor score. In case of factor 2, station 1 was appeared to high variation and station 3 was appeared to low variation. The result of cluster analysis by station was classified into three group that has different water quality characteristics. Especially, station 1 which affected by Han river and station 4 which affected by sewage treatment plant was appeared to considerable water quality characteristics against other station. In yearly cluster analysis, three group was classified and water quality in 2003 years due to high precipitation was different to another year. It could be suggested from these results that it is important to control discharge of fresh water by Han rivet and sewage treatment plant for water quality management of coastal sea of Incheon.

• 한국품질경영학회:학술대회논문집
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• 한국품질경영학회 2007년도 춘계학술대회
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• pp.64-69
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• 2007

In this study, it is going to improve basic thought continuously about railroad industry service quality. So, it studies connection between main factor about service quality and customer satisfaction for KTX railroad industry also general railroad service quality problems. To make clear, first of all, it could understand element structure through hunting factor analysis, and then, it has statistical test in conclusive factor analysis. Finally, it would be show successful service quality direction that is result of analyzing between all ingredients of KORAIL industry service quality and causality of customer satisfaction to apply ideal point.

• 한국IT서비스학회지
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• 제5권2호
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• pp.1-23
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• 2006

An Empirical study was done for finding the e-service quality of public administration focused on customer relationship management(CRM). The e-service quality of public administration was categorized as system quality, information quality, service quality, and CRM after doing a literature review in e-service quality and public administration. The validity and reliability of a questionnaire were examined through factor analysis and regression analysis was done using the customer satisfaction and efficiency improvement of public administration as dependent variables and the 7 factor scores from the factor analysis as independent variables. The results show for that 6 factors are not only very important in explaining the customer satisfaction but also partially important for efficiency improvement of public administration. In particular, CRM has significant effect on both customer satisfaction and efficiency improvement of public administration.

• 대한방사선기술학회지:방사선기술과학
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• 제31권1호
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• pp.89-95
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• 2008

국제원자력기구의 TRS-398 측정 프로토콜을 임상에 적용하기 위해서는 사용하는 빔과 전리함에 대한 선질 보정인자가 필요하다. 본 연구에서는 몬테칼로 계산코드(DOSRZnrc/EGSnrc)를 사용하여 상용의 평판형전리함에 대한 고에너지 전자선($4{\sim}20\;MeV$)에서의 선질보정인자를 계산하였다. 계산결과를 프로토콜에서 제시하는 값과 비교한 결과 $5{\sim}20\;MeV$에서 약 1% 이내로 일치하였으며 4 MeV의 경우에는 약 1.9% 차이를 보였다. 본 연구 방법은 선질보정인자를 독립적으로 결정하는 방법의 하나로서 프로토콜에서 주어진 값들의 확인이 필요하거나 또는 새로운 모델의 전리함을 사용하는 경우에 응용될 수 있다.

• 한국조리학회지
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• 제5권2호
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• pp.447-467
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• 1999

Most published work on product quality focuses on manufactured goods. The subject of service quality has received less attention. This distinction is important because some of the quality-improving strategies avaliable to manufacturers may be inappropriate for service firms. Services are performances, not objects. They are often produced in the presence of the customer, as in the cause of hotel restaurant services, quality occurs during service delivery, usually in an interaction between the customer and contact personnel of service firm. for this reason, service quality is highly dependent on the performance of employees, an organizational resource that cannot be controlled to the degree that components of tangible goods can be engineered. The study has begun as a basic study for customer satisfaction-oriented management in understanding the service quality of food & beverage products and through a systematic analysis of it. The major purpose of the study was to examine the relationship of the customer satisfaction and service quality in consideration of reliability, empathy, responsiveness, tangibility and assurance. An empirical research was conducted based on the previous theoretical studies. 286 customer at first class hotels in Seoul were selected as samples of this study. The time period of research was from February through March 1999, and answers were processed by SAS to yield frequency analysis, multivariate statistical analysis and regression analysis. The finding of the statistical treatment are frequencies, factor analysis, multiple regression analysis, path analysis. SERVQUAL method was used the service quality evaluation methods. After factor analysis, it was resulted to 3 factors. those were factor 1(assurance.empathy.responsiveness), factor 2(reliability), factor 3(tangibility). The findings of the statistical treatment are as follows. First, the attribute measurement of performance service quality was affected by customer satisfaction. Second, the attribute measurement of performance service qualify was affected by repurchase intention. Third, The attribute measurement of performance customer satisfaction was affected by repurchase intention. The result of study model was followed, service quality was affected repurchase intention than customer satisfaction. indirected effect through, service duality and customer satisfaction was affected repurchase intention.

• 산학경영연구
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• 제20권2호
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• pp.135-145
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• 2007

본 연구는 품질경영의 다양한 추진방식 들 중 대표적인 것을 기존 문헌을 통하여 도출하고, 이러한 품질경영 추진방식 요인이 생산성과에 긍정적 영향을 미치는지를 확인하는 것을 1차적 목표로 한다. 나아가, 기존 문헌을 통하여 생산 및 제조 분야에서의 인력관리 요인을 도출하고 이것이 품질경영 추진방식 요인과 더불어 성과에 긍정적 영향을 미치는지를 검토하는 것을 2차적 목표로 한다. 이러한 목표를 위하여 전국에 소재한 제조업체들을 대상으로 표본 설문조사를 수행하였으며, 그 결과를 회귀분석 및 조정적 회귀분석을 통하여 본 연구의 목표를 달성하고자 한다.

• 한국항해항만학회지
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• 제35권4호
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• pp.299-302
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• 2011

In this letter, the effect of quality factor on center frequency deviation in miniaturized coupled line bandpass filter (BPF) with diagonally end-shorted at their opposite sides and lumped capacitors is theoretically analyzed. The miniaturized BPF of a two-stage structure with two types of quality factors in standard CMOS process was designed and manufactured at 5.5 GHz. The die area of BPF was $1.44{\times}0.41\;mm^2$. The measured center frequency of BPF with a quality factor of 4.9 was deviated from 5.5 GHz to 4.7 GHz. The one with 14.8 was shifted to 5GHz. The theoretical and measured results validate that quality factor influences the center frequency shift of BPF.

• 한국정보시스템학회:학술대회논문집
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• 한국정보시스템학회 1997년도 춘계학술대회논문집 지역정보단지 조성과정보기술의 활용
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• pp.271-285
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• 1997

This paper address the issues of satisfaction factors to measure the service quality in computer communication service users. In order to develope a satisfaction factors' model, we study appropriate quality factors of the service through the focus group interviews with service users, and surveys the quality levels that users have felt in services. It also analyzes the relationship between the user's quality level and the quality factors by the statistical analyses. Based on the optimal regression model, we suggest an appropriate satisfaction model in PC communication service areas. That model shows that most users are interested in the fare for use. Use-fare factor is the most powerful one to the satisfaction model. Second one is usefulness, next is correctness. But connect-status factor is the only negative one. Most users think that its factor is in the way of fluent communication. So to keep the competitiveness in the PC communication service, the sixth negative factor should be modified as soon as possible.

• 한국경영정보학회:학술대회논문집
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• 한국경영정보학회 2007년도 International Conference
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• pp.885-890
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• 2007

This study is to investigate factors that affect usage change in mobile data service (MDS). In the first, an exploratory study based on 378 survey responses was conducted to learn about important decision factors of MDS usage. It revealed discrepancy between the influencing forces of usage increase and those of usage decrease. Based on the findings from the exploratory study and the two-factor theory, we postulated information quality as the motivator and system quality as the de-motivator (or hygiene) of MDS. Then, a confirmative study was undertaken on their respective role in encouraging and discouraging the usage of mobile data service. A research model was proposed and subsequent hypotheses were empirically tested with partial least square (PLS) based on 478 responses from the users of mobile data service. It was learned that information quality (as a motivator) was positively associated with usage increase in mobile data service, but system quality (as a de-motivator) was not. Also, system quality was negatively associated with usage decrease, but information quality was not. Lastly, their association strength was partially moderated by the type of motivation for using MDS.

• 한국항행학회논문지
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• 제13권4호
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• pp.566-576
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• 2009

본 논문은 국적항공사에서 경쟁적 차별화의 방안으로 고객들에게 다양한 판매촉진이벤트를 제공함에 있어 이에 대한 서비스품질과 고객만족 그리고 행동의도와의 관계검증에 그 목적이 있다. 분석결과 항공사 판매촉진이벤트의 경우, 서비스품질의 품질차원보다 서비스품질의 경험차원에서 고객의 만족과 행동의도 간에 더 큰 영향을 미치는 것으로 나타났다. 세부적인 가설에 대한 분석결과, 서비스품질 경험차원 중 가치추구, 실용성, 정보혜택에서 큰 영향을 미치는 것으로 나타났다. 그리고 항공사 판매촉진이벤트에 대한 고객만족이 높을수록 행동의도도 높아지는 것으로 나타났다.