• 산경연구논집
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• 제9권12호
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• pp.63-72
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• 2018

Purpose - In this study, it is classified the service quality dimension of mobile shopping app using Kano model. In addition, it is evaluated quality factors suitable for strategic management from the viewpoint of service provider through mobile application through binary dimension analysis. Research design, data, and methodology - In this study, seven quality dimensions such as information quality, reliability, immediacy, convenience, design, security and customer service were derived through related studies to make binary shopping quality app quality measurement. 37 sub-variables were set by each quality dimensions. Each questionnaire was composed of positive and negative items like Kano's proposed method, and the satisfaction coefficient suggested by Timko(1993) was examined to understand the influence of each factors on customer satisfaction. Results - As a result of research, shopping app users perceived unity quality factor in most items of service quality dimension such as information quality, reliability, immediacy, convenience and customer service. In addition, the satisfaction coefficient showed a good impression, quick response of the result, fast delivery, and the unsatisfactory coefficient showed more interest in personal information such as payment method safety, and transaction security. As a result of research, shopping app users perceived unity quality factor in most items of service quality dimension such as information quality, reliability, immediacy, convenience and customer service. And, in information quality, the information overload was classified as an apathetic quality component, while the related information provision belonged to an attractive quality component. In reliability quality, customized service provision was classified as an attractive quality component. In instant connectivity, the quality of the connection during transport was classified as an attractive quality component. In convenience quality, access to product information was classified as a one-way quality component. All components of designs quality were classified as attractive quality components, and in security quality, all of their components were all classified as one quality component. Lastly, in customer service, they components were all classified as a single quality component. In addition, the satisfaction coefficient showed a good impression, quick response of the result, fast delivery, and the unsatisfactory coefficient showed more interest in personal information such as payment method safety, and transaction security. Conclusion - In the online service environment, which is difficult to differentiate in terms of upward upgrading only by technological implementation and function, the results of this study can be suggested as a differentiating factor for major channels with customers rather than improve the brand image.

• 공학교육연구
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• 제21권3호
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• pp.31-37
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• 2018

The purpose of this study is to develop a method to improve the quality of engineering education by using Kano's dualistic quality model and Timko's customer satisfaction coefficient. The results of the study are as follows. Firstly, the top priority for major education is improve 'smooth support of class medium' as an attractive and one-dimensional quality element, and 'use of various examples' and 'specialty improvement of major curriculum' as an one-dimensional quality element. Secondly, the top priority for general education is improve 'liberal education curriculum' as an attractive quality element 'use of various examples' as an one-dimensional quality element. Thirdly, the top priority for extra-curriculum is develop and provide 'study support program of student' and 'voluntary service'. Fourthly, the top priority for administrative service and facilities is improve 'increase of scholarship' and expand 'service of welfare facilities as dormitory and refectory' as an one-dimensional quality element.

• 한국환경복원기술학회지
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• 제24권4호
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• pp.47-60
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• 2021

This study was conducted to classify quality attributes for quality elements of public service targeting Gochang Jayeonmadang and analyze their impact on resident satisfaction and dissatisfaction by each service quality element by using the Kano model and the customer satisfaction coefficient and dissatisfaction coefficient of Timko(1993). As a result of the study, all 20 quality elements of public service were classified as one-dimensional attributes. Since the Jayeonmadang project restores the damaged natural environment and restores the ecosystem, it is judged that satisfaction is proportionately satisfied as the natural environment has been restored and the ecosystem has been restored. According to Timko (1993)'s analysis of customer satisfaction coefficient, it is believed that the most effective way to improve residents' satisfaction is to carefully establish and implement maintenance plans and to create a good environment to ensure that plants have settled.

• 한국품질경영학회:학술대회논문집
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• 한국품질경영학회 2006년도 추계 학술대회
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• pp.79-84
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• 2006

Many Papers of Customer satisfaction are issued. Kana who have proposed 'Quality Dualism' for grasping of Customers' potential needs and Timko who have proposed 'Customer Satisfaction coefficient' that made up for the weak points of Kana' s model. But the model of Timko which have weak points as well that does not consider the indifferent Quality of the Kana's model. In this paper, I propose 'Total Customer Satisfaction coefficient' that made up for the weak points of Timko's Model also Kana's Model. And I have applied my method to the department store.

• Journal of Mechanical Science and Technology
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• 제14권5호
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• pp.537-546
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• 2000

The heat transfer characteristics of refrigerant-oil mixture for horizontal in-tube evaporator have been investigated experimentally. A smooth copper tube and a micro-fin tube with nominal 9.5 mm outer diameter and 1500 mm length were tested. For the pure refrigerant flow, the dependence of the axial heat transfer coefficient on quality was weak in the smooth tube, but in the micro-fin tube, the coefficients were 3 to 10 times greater as quality increases. Oil addition to pure refrigerant in the smooth tube altered the flow pattern dramatically at low mass fluxes, with a resultant enhancement of the wetting area by vigorous foaming. The heat transfer coefficients of the mixture for low and medium qualities were increased at low mass fluxes. In the micro-fin tube, however, the addition of oil deteriorates the local heat transfer performance for most of the quality range, except for low quality. The micro-fin tube consequently loses its advantage of high heat transfer performance for an oil fraction of 5%. Results are presented as plots of local heat transfer coefficient versus quality.

• Journal of Information Technology Applications and Management
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• 제28권1호
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• pp.95-110
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• 2021

This study aims to explore the Internet personal broadcasting quality factors that influence viewer satisfaction and dissatisfaction based on the motivation-hygiene theory. Specifically, the quality factors that affect viewer satisfaction of Internet personal broadcasting are derived from the perspectives of extrinsic (contents usefulness and media usability), intrinsic (emotional/cognitive/behavioral enjoyment and creator characteristics), and social motivation (visibility, subjective norm, image, sociality). The data of 200 respondents was used to analyze the relative impact of satisfaction and dissatisfaction with the Kano model, which assumes that viewer satisfaction at both functional and emotional levels varies over quality attributes. In the empirical analysis, the quality factors were classified into attractive, one-dimensional, must-be, and indifferent quality. In addition, it was found that the customer satisfaction coefficient was high in the order of uniqueness, differentiation, and visibility. On the other hand, as a result of applying the dissatisfaction coefficient, it was identified in the order of donation, content reliability, and creator responsiveness.

• 한국대기환경학회지
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• 제31권4호
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• pp.319-329
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• 2015

The characteristics of aerosol light extinction were investigated by comparing measured and calculated extinction coefficient to understand the contribution of air pollutants on visibility impairment for data during 4 months (Jan~ April), 2014. The integrated nephelometer and aethalometer system were installed to measure the scattering and absorption coefficients of aerosol as well as BAM 1020, MARGA, semi-continuous OCEC analyzer, and online-XRF to calculate the extinction coefficient. The IMPROVE_2005 equation was used to determine the contributions of different chemical components on visibility impairment in $PM_{2.5}$ and $PM_{10}$ due to highest correlation with measured data. Sulfate, nitrate, and organic mass by carbon (OMC) of fine aerosol were the major contributors affecting on visibility impairment. Total contributions to light extinction were calculated as $631.0Mm^{-1}$ for the worst-case and $64.4Mm^{-1}$ for the best-case. The concentrations of aerosol component for the worst-case were 38.4 times and 45.5 times larger than those of the best-case for $(NH_4)_2SO_4$ and $NH_4NO_3$, respectively. At lower visibility condition, in which extinction coefficient was higher than $400Mm^{-1}$, extinction coefficient varied according to the relative humidity variation regardless of $PM_{2.5}$.

• 한국농공학회:학술대회논문집
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• 한국농공학회 1998년도 학술발표회 발표논문집
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• pp.547-551
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• 1998

Reaeration coefficient is the physical absorption of oxygen from the atmosphere by water. It is the most important natural means by which a stream replaces the oxygen consumed in the biodegradation of organic wastes, and the rate constant describing this process is the reaeration coefficient, It. Reaeration coefficient is the dominant parameter affecting the use of water quality model. Therefore accurate estimation of the reaeration coefficient is essential for optimum water quality management. There is several method to estimate stream reaeration coefficient. In this study, it would be concluded that SI-peak method is of practical use when applied to small stream, and CRI method is adequate to large stream.

• 한국CDE학회논문집
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• 제13권3호
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• pp.235-242
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• 2008

This paper proposes a method for improving the process plan quality by use of dimensional tolerances. Dimensioning and tolerancing plays a key role in manufacturing process plan because the final part must ensure conformance with the dimensions and tolerances in its drawing. As a first step for the improvement of process plan quality, two resultant tolerances in design and process plan should be compared each other, and so a tolerance chart is used for acquisition and comparison of the two tolerances. In addition to two kinds of design and manufacturing tolerances, operational sequences or paths for the resultant dimension and tolerance are additionally recognized for measuring the quality of process plan quantitatively. Rooted tree is applied to find the related paths for the manufacturing resultant tolerances. A quality coefficient is defined by the components of two tolerances and their relations, the paths related to manufacturing resultant tolerances and the difficulty of an operation. In order to improve the quality of manufacturing process plan, the paths that two kinds of tolerances are the same or different in the rooted tree are recognized respectively and a method for tolerance rearrangement is developed. A procedure for improving the quality is suggested by combining the coefficient and the tolerance rearrangement method. A case study is applied to illustrate the efficiency of improvement method.

• 한국엔터테인먼트산업학회논문지
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• 제15권6호
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• pp.71-80
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• 2021

본 연구는 Kano모델을 이용하여 유소년 스포츠클럽의 서비스품질을 분류함에 따라 각 서비스품질의 특성과 이용고객들이 원하는 요구사항을 구체적으로 분석하는 데 목적이 있다. 이와 같은 목적을 달성하기 위해 서울과 경기지역의 유소년 스포츠클럽 10곳의 257명을 대상으로 설문조사를 실시하였으며, 자료 처리는 Microsoft Office Excel 2016 and SPSS 22.0을 사용하여 빈도분석, 요인분석, 신뢰도분석, Kano모델 품질분류, Timko의 고객만족계수산출, 잠재적 고객만족 개선지수(PCSI Index)를 산출하고 분석하였다. 이에 따른 본 연구의 결과는 다음과 같다. 첫째, 유소년 스포츠클럽 서비스품질요인들에 대한 각 항목들을 Kano모델을 사용하여 이원적 품질이론속성 방법으로 분류한 결과 유소년 스포츠클럽 서비스품질요인 22개 항목 모두에서 일원적품질요소로 나타났다. 둘째, 고객만족계수(CS-Coefficient) 산출결과 고객만족계수에서는 '강사의 친절한 응대'(0.81), '강사의 태도'(0.80), '체계적인 강습 프로그램 진행'(0.76), '프로그램의 다양성'(0.76) 순으로 나타났으며, 불만족계수는 '청결하고 쾌적한 시설'(-0.79), '강사의 태도'(-0.76), '강사의 친절한 응대'(-0.76), '주차시설의 편리성'(-0.73), '업무처리의 신속성'(-0.73) 순으로 나타났다. 셋째, 잠재적 고객만족 개선지수(PCSI Index)는 '강사의 태도', '강사의 친절한 응대', '청결하고 쾌적한 시설', '체계적인 강습 프로그램 진행' 순으로 순위가 나타났다.