• 한국응급구조학회지
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• 제6권1호
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• pp.141-152
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• 2002

The purpose of this study is to provide the basic materials for searching the way of improvement to heighten the emergency medical welfare level by one step further. To achieve this purpose, the subjects of this study were selected 452 college students in Gwangju, using a random sampling method. The statistical analysis methods utilized for analyzing the collected data are frequency analysis, $x^2$ test. The conclusions obtained from these analyses are as following ; 1. In question about necessary optimum number of persons for rescue first aid activity, health and non-health major college students responded by 39.2%, 45.3% respectively that rescue team 15 people, first aid team 3 people is most suitable. But there was no significant difference in major department(p<0.05). 2. In question about security of the public health doctor and the emergency medical technician, all health and non-health major college students are recognizing necessity urgently, but there was no significant difference in major department(p<0.05). 3. In question about 119 rescue first aid team member applying for an examination qualification grant to the department of EMT's graduate, all health and non-health major college students were highest by 52.9%, 52.4% respectively in "necessity" item. But there was no significant difference in major department(p<0.05). 4. Because rescue first aid equipment level appears higher than 41.7% in non-health major college student's case by 54.2% in health major college student's case, health major college students are recognizing that equipment level should be supplemented more but there was no significant difference in major department(p<0.05). 5. In question about equipment supplement, all health and non-health major college students appeared highest by 64.8%, 69.3% in accident type different special equipment. But there was no significant difference in major department(p<0.05). 6. In question about rescue ambulance car size, we could know being thinking that health and non-health major college student each 61.2%, 56.5% is small and narrow that large size of the rescue ambulance amount need. But there was no significant difference in major department(p<0.05). 7. In question about patient's state is worsened, because rescue first aid equipment is inferior, health major college student responded sometimes 55.1%, many 29.5%. very many by 11.5%, while non-health major college student responded 65.8%, 23.1%, 4.0% respectively. There was significant difference in major department(p<0.05). 8. In question about emergency patient must utilize for 119 rescue ambulance car, all health and non-health major college students appeared highest by 38.8%, 41.3% in "not so" item. In question about rescue first aid team's first-aid treatment ability improves more, all health and non-health major college students appeared highest by 58.1% and 58.7% respectively in "improve" item. In question about "119 rescue ambulance car must go more rapidly than now", all health and non-health major college students are recognizing that should be quicker by 58.1%, 60.9% respectively. When called to 119 all health and non-health major college students responded highest by 55.5%, 53.3% respectively that we must receive first-aid treatment direction from a doctor. In question about "119 rescue ambulance car must be made the pay system", all health and non-health major college students responded 74%, 80% respectively in "not so" item. There was significant difference in major department(p<0.05). In conclusions, In oder to provide superior rescue first aid service to people, a public health doctor should be placed in the situation room inside the fire station so that the doctor could instruct the proper emergency treatment suitable for each situation to the rescue first aid team. Also, national education about a first-aid treatment that do to all people is necessarily necessary in emergency delivery system and this should be spread extensively through school education and broadcasting medium and education should be gone side by side, and see that will can save emergency patients' life which is more when these education consists continuously fixed period for public institution of policeman, fire officer etc. specially. And for reinforcement of patient transfer system, public organization must procure special ambulance car so that emergency patient receive first aid treatment while transfer.

• 대한치과기공학회지
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• 제10권1호
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• pp.55-66
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• 1988

The great sudden change of circle of dental laboratory technology brought many discord between the new growing environmental group and the old group. In order to know the satisfactory degree of Dental Laboratory Heads about all and woman dental technicians who graduated from junior college, this study was conducted for 41 dental laboratory heads in Pusan area during Aug. to Sep. 1986 by means of a questionaire. The results are obtained as follows : 1. By born place, the dental laboratory heads’ satisfactory degree mean of items about all dental technician who graduated from junior college were Pusan group 3.55, Kyungnam group 2.94. The difference among the groups was significant enough(P<0.05). The satisfactory degree about woman dental technician graduated from junior college were Pusan group 3.45, Kyungnam group 2.72. 2. By age, The degree of satisfaction of items about all graduate dental technician were 30$\sim$34 age group 3.13, 40$\sim$44 age group 2.71. The degree of satisfaction about woman graduate dental technician were 30$\sim$34 age group 3.13, 40$\sim$44 age group 2.71. The degree of satisfaction about woman graduate dental technician were as follow : 35$\sim$39 age group 3.50, 45$\sim$49 age group 3.16, 30$\sim$34 age group 2.86, 40$\sim$44 age group 2.43. 3. By job career, the highest degree item out of satisfaction about all graduate dental technician was 6$\sim$10 years group 3.58, the other items were 1$\sim$15 years group 2.90, 16$\sim$20 years group 2.71. The satisfactory degree item about woman graduate dental technician was 6$\sim$10 years group 3.43, 16$\sim$20 years group 3.15, 11$\sim$15 years group 2.82 respectively. 4. By managing term of respondents’ dental laboratory, the satisfactory degree of items about all graduate dental technician were below 2 years group 3.25, 3$\sim$6 years group 3.14, 7$\sim$10 years group 2.93 in order. The satisfactory degree items about woman graduate dental technician were 11$\sim$14 years group 3.25, 3$\sim$6 years group 3.14 7$\sim$10 years group 2.80 in order. 5. By acquired qualification of licence test, the satisfactory degree of dental laboratory heads about all graduate dental technician were job career group 3.07, graduated from Dept. of Dental Technology group 3.00. The satisfactory degree about woman graduate dental technician were job career group 3.03 and graduated from Dept. of Dental Technology group 2.57. 6. By dental technician numbers of respondents’ dental laboratory. the satisfactory degree of items was as follow: 10$\sim$13 persons group is 2.86, 6$\sim$9 persons group 3.25, below 5 persons group 3.11. There was significant enough.(P<0.01). The satisfactory degree items about woman graduate dental technician were below 5 persons group is 3.00, 10$\sim$13 persons group 2.79, 6$\sim$9 persons group 2.67. 7. by the outlook of occupation, the satisfactory degree of dental laboratory heads about all dental technicians who graduated from junior college were neither good norbad group 3.20 bad group 2.59, good group 3.13. The difference among the groups was significant enough(P<0.01). The satisfactory degree about woman dental technicains graduated from junior college were good group 3.25, neither good nor bad group 2.80, bad group 2.75. The difference among the groups was significant enough.(P<0.01) 8. By occupational satisfaction, The satisfactory degree of items about all graduate dental technician were neither satisfied nor dissatisfied group 3.08, satisfied group 3.17, dissatisfied group 2.89. The satisfactional degree of items about woman graduate dental technician were satisfied group and neither satisfied mor dissatisfied group each 3.00 9. By the outlook of employment, the satisfactory degree of items about all graduate dental techician were bad group and neither good nor bad group 3.00. There was significant enough.(p<0.02) About woman graduate dental technician were good group 3.80, neither good nor bad group 3.00, bad group 2.84. The difference among the groups was significant enough.(P<0.01) 10. By cognition of the number of graduate dental technician, the satisfactory degree of dental laboratory heads about all graduate dantal technician were too many group 2.86, many group 3.32. There was significant enough.(P<0.05) About woman graduate dental techician were too many group 2.60, many group 3.20 The difference among the groups was significant enough.(P<0.01) 11. As compared with the items ut of satisfaction and improvement about all dental technician who graduated from junior college, the rate of satisfaction item was for as follow : dental technological theory is 5.21%, ability of adaptation and sincerity each 17.1%. The rate of improvement items was as follow : sincerity is 39%, ability of work and ability of basical work each 24.4%. 12. As compared with the items out of satisfaction and improvement about woman dental laboratory technician who graduated from junior college, the rate of satisfaction item was as follow : atmosphere of the office is 56.1%, sincerity 22%. The rate of improvement items was as follow : ability of adaptation is 36.6%, ability of work 31.7%.

• 한국치위생학회지
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• 제7권4호
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• pp.583-594
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• 2007

The purpose of this study was to conduct a survey on the senses that preliminary dental hygienists have on employment, who applied for the National Dental Hygienist Examination, so that it could provide a basic reference required for fostering good human resources specializing in oral health with a sense of mission and responsibility as professional. To meet these goals, a self-administered questionnaire survey was conducted for participants in a refresher education meeting for preliminary dental hygienists across three major regions(Seoul, Daejeon and Busan), which was held by the Korean Dental Hygienists Association(KDHA) on Jan. 15, 2006. Total 289 sheets of questionnaire were collected, and 262 sheets except invalid or incomplete ones were used for examination and analysis. As a result, this study came to the following conclusions: First, it was found that 40.4% respondents wanted to be employed in dental clinic or hospital. Most respondents(90.1%) answered that faithfulness is most valued as prerequisite qualification for employment in hospital, and highest percentage of respondents(39.3%) wanted to earn 16 to 17 million Korean won annually. For internship opportunities, 61.9% respondents replied that they could willingly accept the internship, provided that basic pay and switchover to regular employee are all assured. Second, as the results of survey on employment circumstances around respondents, it was found that most respondents(58.3%) were employed in dental clinic or hospital, and highest percentage of respondents(35.0%) earned 15 to 16 million Korean won. Third, it was found that interpersonal relationships among employees had most significant effects(4.81) on selection of employment, which was followed by in-house welfare benefits 1(monthly/annual vacation, resting room, etc; 4.56). For possible influential factors on the selection of employment depending on whether employed or not, it was found that there were Significant differences in pay, welfare benefit 2(seminar, orientation, refresher training opportunities, etc), post-wedding continued employment and merit system between employees and non-employees(pE0.05). Fourth, the survey on respondents' occupational senses of dental hygienist showed that major tasks of dental hygienists were represented by oral disease prevention(92.6%), case management(71.5%), oral health education(66.3%), hospital/clinic management and dental management support(10.4%) and public oral health activities(6.7%) respectively. For job satisfaction, it was found that almost half respondents(48.9%) showed satisfaction at their job and 32.6% felt satisfied at and proud of their job. That is, majority of respondents(81.5%) felt satisfied at their job as dental hygienist. For follow-up requirements to qualify for dental hygienists, it was found that 73.3% felt it necessary to give more investments to self-development, 62.2% respondents considered protection of membership's rights as one of future assignments that KDHA should be more committed to. For future social awareness about dental hygienists as occupation, 69.2% respondents expected that they would be better developed and treated as professional. And desired training courses as a part of qualification for professional dental hygienists were represented by case management(services, manners, etc; 33.3%), implant(28.9%), esthetics(correction, prosthesis, whitening; 18.9%) and so on. For an item on working years, it was noted that 75.9% respondents would keep working as dental hygienists as long as they could.

• 한국콘텐츠학회논문지
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• 제20권4호
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• pp.571-581
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• 2020

의료통역전문인력의 검정시험 평가항목으로는 대항목, 중항목, 소항목이 있으며, 그 기준 및 수준이 명확하지 않아 시험을 준비하는 자로 하여금 혼란이 야기될 수 있다. 이에 의료통역능력 검정시험 자격요건과 평가항목의 출제기준을 우리나라의 의료체계와 부합할 수 있도록 제안하고자 한다. 시행되고 있는 의료통역능력 검정시험에 대한 조사는 국내·외 자료를 수집하였으며, 유사검정시험과 비교 및 국외 시험과 비교하였다. 또한 의료통역능력 검정시험 문항개발, 출제경험이 있는 전문가들에게 검정시험에 대한 인식을 조사 하였다. 그 결과 국제문화 평가항목에 대하여 언어권문화는 의료권문화로 통역윤리는 의료통역윤리로 수정하였다. 병원시스템 평가항목은 대항목의 「의료관련법」에서 중항목인 「의료분쟁조정법」을 「의료사고피해구제 및 의료분쟁조정등에 관한법률」로 「의료관광관련법」 4개 항목을 2개로 축소하고, 「의료해외진출 및 외국인환자유치지원에 관한법률」을 추가하였다. 우리나라 의료문화와 부합되게 의료통역능력 검정시험이 마련된다면, 검정시험에 합격한 전문인력에게 전문가로서 활동할 수 있는 안정적인 기회가 마련될 것으로 판단된다.

• 지역사회간호학회지
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• 제6권1호
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• pp.34-54
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• 1995

Occupational health services in Korea have been operated as dual types: one is operated by occupational health care manager and the other is health care agency without their own personnel. The performance of occupational health service should be different due to the variety of characteristics of health care manager and workplace, qualification of health care manager. This study is to analyze performance of occupational health care services with a particular consideration of job, based on comparing those two types of health care management to show on the basic data for the settlement of more qualitative. health care management system at workplace. For this study, total 391 places in Seoul and Inchon city area: 154 places (39.4%) managed by designated. health care manager and 237 places (60.6%) by the agency with their commission are selected as research samples. Tools for data collection are questionnares have been investigated during the period of 20 September 1993-20 December 1993. Those data are compared with percentiles, mean, standard deviation due to the characterstics of each variable and analyzed for impacting factors with relation to the using multiple regression analysis using SPSS PC program, especially using t -test method in order to compare each type of health care management. Conclusions observed from the tests and each comparison could be summerized as follows : 1. Occupational health care have been accomplished at workplaces with designated people than with agencies people, and coverage rate of the occupational health care services has differences, due to management types. The reason of these results is due to visit only one or two times monthly by the agencies, while their own health care manager obsess, at the workplaces all the times. 2. The common sickness management is the most accomplished item in health care area of occupational health care services, while the preventive care and control for the workers who have serious health problems are insufficient in workers health care area. 3. An insufficient accomplishment of overall health education has been shown because it is difficult to perform health education due to almost no chance of the direct introduction at workplaces. Therefore a strong support system for making and supplying the media is necessary in order to activate indirect health education by means of media. 4. Because health care managers and the agencies managers where take the workplaces for this study are almost nurses who have been comparatively high work site rounding rate about an environmental management at the workplaces, that non-profession can also do it, the activities about the professional area not enough. Therefore, an appropriate referral system should be established in order to complement professional area. 5. Two factors which have an effect on the coverage rate of occupational health care services are : one is those from the workplaces such as type of services, the number of workers, the number of harzadous factors and safety & health committee, the other from health care organization about whether there is its own manager or not.

• 한국응급구조학회지
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• 제15권3호
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• pp.31-44
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• 2011

Purpose : The purpose of emergency medical services(EMS) is to save human lives and assure the completeness of the body in emergency situations. Those who have been qualified on medical practice to perform such treatment as there is the risk of human life and possibility of major physical and mental injuries that could result from the urgency of time and invasiveness inflicted upon the body. In the emergency medical activities, 119 emergency medical technicians mainly perform the task but they are not able to perform such task independently and they are mandatory to receive medical direction. The purpose of this study is to examine the recognition and request for medical direction by 119 emergency medical technicians in order to provide basic information on the development of medical direction program suitable to the characteristics of EMS as well as for the studies on EMS for the sake of efficient operation of pre-hospital EMS. Method : Questionnaire via e-mail was conducted during July 1-31, 2010 for 675 participants who are emergency medical technicians, nurses and other emergency crews in Gyeongbuk. The effective 171 responses were used for the final analysis. In regards to the emergency medical technicians' scope of responsibilities defined in Attached Form 14, Enforcement regulations of EMS, t-test analysis was conducted by using the means and standard deviation of the level of request for medical direction on the scope of responsibilities of Level 1 & Level 2 emergency medical technicians as the scale of medical direction request. The general characteristics, experience result, the reason for necessity, emergency medical technicians & medical director request level, medical direction method, the place of work of the medical director, feedback content and improvement plan request level were analyzed through frequency and percentage. The level of experience in medical direction and necessity were analyzed through ${\chi}^2$ test. Results : In regards to the medical direction experience per qualification, the experience was the highest with 53.3% for Level 1 emergency medical technicians and 80.3% responded that experience was helpful. As for the recognition on the necessity of medical direction, 71.3% responded as "necessary" and it turned out to be the highest of 76.9% in nurses. As for the reason for responding "necessary", the reason for reducing the risk and side-effects from EMS for patients was the largest(75.4%), and the reason of EMS delay due to the request of medical direction was the highest(71.4%) for the reason for responding "not necessary". In regards to the request level of the task scope of emergency medical technicians, injection of certain amount of solution during a state of shock was the highest($3.10{\pm}.96$) for Level 1 emergency rescuers, and the endotracheal intubation was the highest($3.12{\pm}1.03$) for nurses, and the sublingual administration of nitroglycerine(NTG) during chest pain was the highest($2.62{\pm}1.02$) for Level 2 emergency medical technicians, and regulation of heartbeat using AED was the highest($2.76{\pm}.99$) for other emergency crews. For the revitalization of medical direction, the improvement in the capability of EMS(78.9%) was requested from emergency crew, and the ability to evaluate the medical state of patient was the highest(80.1%) in the level of request for medical director. The prehospital and direct medical direction was the highest(60.8%) for medical direction method, and the emergency medical facility was the highest(52.0%) for the placement of medical director, and the evaluation of appropriateness of EMS was the highest(66.1%) for the feedback content, and the reinforcement of emergency crew(emergency medical technicians) personnel was the highest(69.0%) for the improvement plan. Conclusion : The medical direction is an important policy in the prehospital EMS activity because 119 emergency medical technicians agreed the necessity of medical direction and over 80% of those who experienced medical direction said it was helpful. In addition, the simulation training program using algorithm and case study through feedback are necessary in order to enhance the technical capability of ambulance teams on the item of professional EMS with high level of request in the task scope of emergency medical technicians, and recognition of medical direction is the essence of the EMS field. In regards to revitalizing medical direction, the improvement of the task performance capability of 119 emergency medical technicians and medical directors, reinforcement of emergency medical activity personnel, assurance of trust between emergency medical technicians and the emergency physician, and search for professional operation plan of medical direction center are needed to expand the direct medical direction method for possible treatment beforehand through the participation by medical director even at the step in which emergency situation report is received.

• 영재교육연구
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• 제11권1호
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• pp.81-98
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• 2001

본 연구의 목적은 스포츠영재의 판별과 관련된 다양한 연구된 결과들을 고찰하여 스포츠영재를 판별하고, 육성할 수 있는 현실적 방안과 장기적으로 연구되어야 할 과제를 제시하는 것이다. 스포츠영재의 발굴과 육성에 관한 연구는 주로 구 동독과 구 소련 등의 공산권 국가들에서 이루어졌다. 이들의 보고서와 그 모델에 대한 평가논문 등이 본 과제의 주요 분석 대상들이었다. 이들 자료에 대한 분석을 근거로 다음과 같은 스포츠영재 선발방안을 제시하고자 한다. -선발시기와 관련하여서는, 1차선발과 2차선발의 2단계로 나누어 선발함이 타당하겠다. 1차선발은, 일반학교에서 교내스포츠영재집단을 형성하여 자기 잠재력의 검정과정을 거치게 함을 목적으로 하고, 2차선발은 드디어 특수목적학교로의 진학을 위한 선발검사로서 기능하도록 한다. -선발방법은 초기에는 잠재력중심으로 평가가 이루어져야 하며 성장과정에 따라 전문 종목의 특성을 고려하여야 한다. 그리고 선발의 구성요소로는 체력적 요소, 성장발육상태, 심리적 요소, 환경적 요소 등을 포괄적으로 고려하여야 한다. -육성체제는 초등학교 시기에는 학교내 스포츠영재집단 운영체제가 합당하고, 중학교부터는 특수목적학교를 운영하되 초, 중, 고의 인적 구성은 피라미드형이 되도록 하여야 한다. -스포츠영재의 교육과정은, 어린 나이일 때에는 기초적인 체력육성에 치중하고, 고학년이 되면서 점차 전문화되어 가도록 하여야 한다. -스포츠영재의 판별 및 육성과 관련하여 지속적인 연구가 요구되는 바, 다중지능(multiple intelligences : MI)적 접근으로 신체-운동감각적 지능(bodily-kinesthetic intelligence)의 구체화와 검사도구의 개발이 요구되며. 한편으로는 DNA분석을 통한 보다 엄밀한 유전적 소인을 판별할 수 있는 방안을 강구하여야 할 것이다.

• 서비스연구
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• 제10권3호
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• pp.23-42
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• 2020

본 연구는 서비스경제시대에 현대경영자가 갖추어야 할 본질 및 성향을 철학을 바탕으로 개념화한 후, 개념화된 내용을 평가 할 수 있는 항목들을 개발하였다. 새로운 경영학 프레임워크에 의해 경영철학과 경영자론 연구를 심화시키는 새로운 연구로서 수행하였다. 현대경영자의 철학적 기반을 구축하기 위하여 동서양 근본사상을 바탕으로 현대경영자의 본질을 개념화한 후, 분석적 실증적 방법을 통하여 현대경영자의 본질 및 성향을 실용화할 수 있는 평가 항목을 개발하였다. 인류의 대표 사상들을 분석한 후, 현대경영자의 본질을 도출할 수 있는 철학적 모델로 주역(周易)이 그 자격을 가짐을 도출하였다. 주역은 태극이나 음양 등 두 대립자의 구조로 세상의 이치를 설명하고 있고 각 대립자 내부의 모순을 인정하고 변화를 통해 모순을 극복하는 과정이 중심이 되는 사상이므로, 서비스의 본질 및 운용 구조와 부합한다고 볼 수 있기 때문이다. 개념적 연구를 수행한 후에, 실증연구를 통해, 현대경영자가 갖추어야 할 본질 및 성향을 개념화 하였다. 주역(周易)을 활용한 현대경영자의 본질 개념화와 실증 연구를 두 단계로 진행하였다. 먼저 현대경영자가 갖추어야 할 본질 및 성향 개념화 항목을 도출하기 위해 반복적비교분석법(CCM)과 초점집단인터뷰(FGI) 그리고 텍스트마이닝을 사용한 질적 연구를 수행하였다. 그리고 문헌고찰과 FGI를 통한 표본항목개발, 측정항목 개발을 위한 요인분석을 사용한 양적연구를 진행하여 현대경영자의 본질 개념을 도출하였다. 최종적으로 배움, 준비, 도전, 포용, 신뢰, 도덕, 희생이라는 현대경영자의 본질을 도출하였다. 향후 글로벌 및 한국 대표기업들을 대상으로 현대경영자 본질의 효과성에 대한 실증 연구 등을 수행할 필요가 있다.

• 지능정보연구
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• 제18권2호
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• pp.157-175
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• 2012

방대한 규모와 복잡한 프로세스로 구성된 공공조달의 혁신성과를 평가하기란 매우 어려운 문제이다. 기존의 프로세스 혁신 평가는 주로 설문 및 인터뷰, 그리고 운영데이터를 분석한 정성적, 또는 통계적인 정량적 방법들이었다. 이에 본 연구에서는 공공조달 프로세스를 복잡계로 보고 이에 대한 시뮬레이션 방법으로 멀티에이전트시스템(MAS)을 이용하여 공공조달 프로세스 혁신효과 평가모델을 개발하였다. 그리고, 개발된 MAS 기반의 공공조달 혁신평가 모델을 우리나라 조달청의 G2B(나라장터, KONEPS) 시스템에 적용하여 혁신효과를 평가하였다. MAS 시뮬레이션 도구는 Northwestern University에서 개발된 Netlogo Version 4.1.3을 사용하였고, 모델링에서는 에이전트 정의, 에이전트 행동특성 정의, 에이전트 관계 정의의 세단계로 진행하였다. 첫째, 에이전트 정의에서는 에이전트가 될 대상을 선정하고, 에이전트가 가진 속성과 변수들을 정의하였다. 둘째, 행동특성 정의에서는 각 에이전트의 행동계획 및 자원할당을 설정하였고, 셋째, 관계정의 단계에서는 상태변화에 따른 행동 규칙을 설정하였다. 또한 프로세스 혁신의 목적에 맞는 성과를 측정하기 위하여 혁신 효과평가항목을 선정하였고, 데이터는 조달청의 협조를 통해 DB 데이터와 설문데이터를 활용하였다. 이를 통해 프로세스 전체 및 프로세스별 절감시간과 업무량의 절감율을 측정하였다. 실험결과 전체 프로세스의 효율성이 증대되었으며 '평균 업무처리 건수'의 절감율이 92.7%, '평균 업무처리 시간'의 절감율이 95.4%로 나타났다. 즉 공공조달분야는 G2B 시스템 도입을 통해 프로세스 혁신을 추진한 결과 매우 높은 효율성이 제고된 것으로 분석되었다. 또한 본 연구를 통해 '계약'과 관련한 업무프로세스에서 추가적인 개선이 이루어질 경우 프로세스 혁신효과가 더욱 향상될 수 있는 것으로 분석되었다. 본 연구는 MAS를 이용하여 프로세스 개선효과에 대한 평가모델을 제시하고 분석했다는데 의의가 있다.

• 치위생과학회지
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• 제5권4호
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• pp.211-220
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• 2005

서울, 경기, 인천 지역을 중심으로 치과코디네이터가 근무하는 치과병 의원 선정하여 현직 치과코디네이터들을 대상으로 치과코디네이터의 업무수행 정도와 인식도를 조사하여, 보다 효율적인 인력활용 방안을 마련하는 기초를 제공하고자 2005년 5월 1일부터 8월 8일까지 설문지를 통하여 자료를 수집한 후 회수된 108부를 분석한 결과는 다음과 같다. 1. 응답한 치과코디네이터들의 치과근무기간은 5년 이상이 43.5%, 2년 미만이 19.5%, 3년 이상 5년 미만이 19.4%의 순으로 나타났고, 치과코디네이터로서의 업무기간은 2년 미만이 39.8%, 2년 이상 3년 미만과 5년 이상이 각 19.4%의 순으로 나타났다. 그리고 현재 불리워지는 명칭으로는 실장(팀장)이 38%, 코디네이터가 30.6%이었으며, 치과코디네이터로 담당하는 세부 업무로는 리셉션이 30.6%로 가장 높았고, 소속된 부서는 진료지원팀이 57.4%로 가장 높게 나타났다. 2. 교육관련 사항으로는 치과코디네이터가 되기 위해 가장 많이 교육을 받은 기관으로는 45.4%가 사설기관이고, 응답자의 73.1%가 공인된 치과코디네이터 자격시험이 필요하다고 응답하였다. 또한 자격인정을 위한 적절한 공인기관으로는 중앙부처라고 응답한 율이 43.5%로 가장 높았고, 응답자의 70.8%는 이수한 업무교육 내용이 직무수행에 적합했다고 응답하였다. 치과코디네이터 업무능력 향상을 위한 지속교육 필요 여부는 96.3%가 "예"라고 응답하였고, 그 이유는 능력향상을 위해서가 63.9%, 체계적인 교육을 위해서가 22.2였다. 교육비 부담은 근무기관에서 총 교육비의 일정액 보조가 29.6%, 전액 자비 부담이 25.9%였다. 치과코디네이터 교육과정 중 필수 이수항목에서는 의료서비스 마케팅이 66.7%, 치과코디네이터 이론과 실무가 65.7%, 치과의료기초 57.4%의 순이었고, 보완을 희망하는 교육항목은 치과의료서비스 마케팅이 46.3%, 건강보험실무가 35.2%였다. 3. 치과코디네이터로서 현재 수행하는 업무는 고객관리 분야에서는 예약관리가 88.9%, 자기관리 분야에서는 서비스기본매너 갖추기가 87.9%, 원무관리 분야에서는 수납이 81.3%로 높게 나타났다. 4. 치과코디네이터의 수행업무에 대한 인식으로는 '현재 수행하고 있는 직종에 자부심을 가지고 있다($3.99{\pm}0.76$)', '치과코디네이터 업무는 경영 기여도가 높다고 생각한다($3.92{\pm}0.70$)', '내가 수행하는 업무는 전체 치과병 의원 업무에서 차지하는 비중이 크다($3.91{\pm}0.84$)', '나는 직원들과 직급에 관계없이 잘 지낸다($3.86{\pm}0.74$)', '업무를 통하여 환자의 구강건강 증진에 많은 도움이 되고 있다고 생각한다($3.76{\pm}0.75$)', '내 직업은 미래 전망이 밝다($3.74{\pm}0.86$)' 순으로 높게 나타났다. 5. 치과코디네이터의 연령별로 인식을 살펴보면 대체적으로 모든 항목에서 연령이 높을수록 업무에 대한 인식도가 높은 것으로 나타났고, '내가 수행하는 업무는 전체 치과병 의원업무 차지하는 비중이 크다'(P < 0.001), '수행하는 업무에 대하여 경영자의 인정과 신뢰를 받는다'(P < 0.01), '현재 수행하고 있는 직종에 자부심을 가지고 있다', '내 직업에 대한 사회적 인지도가 높다', '스텝들은 치과코디네이터들이 하는 일에 대해 이해하고 인정한다', '치과의사들은 치과코디네이터들이 하는 일에 대해 이해하고 인정한다', '현재 불리워지는 직명에 만족한다', '내 직업은 나이의 제한을 받지 않는다고 생각한다', '치과 코디네이터 업무는 경영 기여도가 높다고 생각한다'(P < 0.05)의 항목에서는 연령별로 통계적 유의성이 유의한 차이를 보였다. 6. 치과코디네이터의 직종별로 업무에 대한 인식을 살펴보면 대부분의 항목에서 치과위생사, 간호조무사, 기타 순으로 업무에 대한 만족도가 높은 것으로 나타났다. 그리고 '업무를 수행함에 있어서 업무관련 결정을 내가 하고 있다'(P < 0.001), ' 내가 수행하는 업무는 전체 병원업무에서 차지하는 비중이 크다', '내 업무는 나의 능력을 향상시켜 준다', '업무를 통하여 환자의 구강건강건강 증진에 많은 도움이 되고 있다고 생각한다', '현재 받고 있는 보수에 만족한다', '스텝들은 치과코디네이터들이 하는 일에 대해 이해하고 인정한다'(P < 0.01), '내 직업에 대한 사회적 인지도가 높다', '업무 수행시 스텝과의 갈등이 없다', '치과병 의원에서는 치과코디네이터의 능력향상을 위한 자기개발 기회를 주고 있다'(P < 0.05)의 항목에서 통계적으로 유의한 차이를 보였다.