• 제목/요약/키워드: primary experience

검색결과 905건 처리시간 0.023초

Workforce Diversity: A Springboard for Employee Productivity and Customer Experience

  • MAKUDZA, Forbes;MUCHONGWE, Nevermind;DANGAISO, Phillip
    • 산경연구논집
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    • 제11권10호
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    • pp.49-58
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    • 2020
  • Purpose: The purpose of this study was to examine the differential effect of workforce diversity on employee productivity and its subsequent impact on customer experience. Research design, data and methodology: A once-off cross-sectional research design was used in this study where the Zimbabwean civil service was targeted. Randomization was used to collect 324 validated responses. The study focused on both primary (age and gender) and secondary (education and political affiliation) dimensions of workforce diversity. Results: The results were confirmatory that workforce diversity is a significant predictor of employee productivity (β = 0.668, P < 0.05), at the same time employee productivity holds explanation to customer experience by 37%. Results also revealed that gender diversity, educational diversity and political diversity were significant determinants of workforce diversity (P < 0.05). However, the study established that age diversity was not a significant factor in enhancing employee productivity (P > 0.05). Conclusions: The study concluded that workforce diversity is a powerful tool in enhancing both customer experience and employee productivity. As such, the latter can be augmented through shrewd workforce diversity practices as championed by management. To that end, the study recommends the development of a workforce diversity framework which promotes inclusivity.

KS-SQI 서비스 품질이 고객 행태에 미치는 영향과 사용자 경험 평가 분석 : OTT 서비스를 중심으로 (An Analysis on the Impact of KS-SQI Service Quality on Customer Behavior and User Experience : Focusing on OTT Service)

  • 이재훈
    • 한국IT서비스학회지
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    • 제19권5호
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    • pp.125-136
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    • 2020
  • The subject of this study is user experience analysis for OTT mobile app services. Application service quality was quantitatively measured by utilizing KS-eSQI evaluation model from a service quality perspective. The purpose of this analysis is to analyze how service reuse and other people's intention to recommend services are affected by service quality. In addition, further analysis of user experience will qualitatively look at what efforts are needed to improve OTT service quality and provide a user-friendly environment. According to the survey, the higher the level of KS-eSQI service quality, the higher the reuse of OTT services and recommendation of others. In particular, the dimensions of primary services and unexpected additional services had a higher impact on customer loyalty and recommendation of others than in other industries. Moreover, the following three implications were found to improve app services from a customer experience perspective. First, images and video thumbnails that highlight the strength of the content they provide should be actively utilized. Second, it is necessary to provide service companies with evidence for data-based work recommendations. Third, it should provide a viewing environment in which users can respond more intelligently to the various situations and conditions when they actually watch.

Successful vs. Failed Tech Start-ups in India: What Are the Distinctive Features?

  • Kalyanasundaram, Ganesaraman;Ramachandrula, Sitaram;Subrahmanya MH, Bala
    • Asian Journal of Innovation and Policy
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    • 제9권3호
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    • pp.308-338
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    • 2020
  • The entrepreneurial journey is not short of challenges, and about 90% + tech start-ups experience failure (Startup Genome, 2019). The magnitude of the challenges varies across the tech start-up lifecycle stages, namely emergence, stability, and growth. This opens the research question, do the profiles of a start-up and its co-founder impact start-up success or failure across its lifecycle stages? This study aims to understand and identify the profiles of tech start-ups and their co-founders. We gathered primary data from 151 start-ups (Status: 101 failed and 50 successful ones), and they are across different lifecycle stages and represent six major start-up hubs in India. The chi-square test on status and start-up's lifecycle stage indicates a noticeable correlation, and they are not independent. The Kruskal Wallis test was used to distinguish statistically significant profile attributes. The parameters distinguishing success and failure are identified, and the need to deliver customer experience is emphasized by the start-up profile attributes: Product/service, high-tech nature of a start-up, investor fund availed, co-founder experience, and employee count. The importance of entrepreneurial experience is ascertained with entrepreneur profile attributes: Entrepreneurial expertise, the number of prior and current start-ups, their willingness to start again in the event of failure, and age of co-founder, which is a proxy to learning and experience. This study has implications for entrepreneurs, investors, and policymakers.

학교급식이 영구치우식경험도에 미치는 영향에 관한 역학적 연구 (EPIDEMIOLOGICAL STUDY ON THE INFLUENCE OF SCHOOL MEAL SERVICE TO DENTAL CARIES OCCURRENCE ON THE PERMANENT TEETH OF PRIMARY SCHOOL CHILDREN)

  • 오상일
    • 대한치과의사협회지
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    • 제15권3호
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    • pp.209-214
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    • 1977
  • The author extracted 300 children as a control group and 300 children as an observation group from Korean primary school children which were aged 9 to 11, and surveyed the dental caries experience and oral hygiene condition. Children in a control group had not been served wit school meal. On the other hand, children in an observation group were served with school meal. The average number of caries experienced permanent teeth per mouth and the oral hygiene indices were calculated from the collected data and compared with each other. The obtained results were as follows. 1. The DMFT rate was 15.93% in the observation group and 10.33% in the control group. 2. The Oral Hygiene Index was 1.04 in the observation group and 1.60 in the control group. 3. It couldn't be made a decision that school meal service was direct cause to increase the occurrence of dental caries on the permanent teeth in Korean primary school children.

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수학적 게임 변형을 통한 초등 예비교사의 수학적 탐구 경험 (Pre-Service Primary Teachers' Mathematical Investigation Through Transforming Mathematical Games)

  • 이동환
    • 대한수학교육학회지:수학교육학연구
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    • 제26권1호
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    • pp.143-157
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    • 2016
  • 본 연구는 초등 예비교사들이 수학적 게임을 변형하는 과정에서 그들이 경험한 수학적 탐구 활동의 사례를 분석하였다. 예비교사들은 기존의 수학적 게임을 변형하거나 새로운 게임을 개발하는 과정에서 수학적 문제 제기, 수학적 추측과 반박, 새로운 수학적 표현 생성 등의 수학적 탐구 활동을 경험할 수 있었다. 또한 이러한 수학적 탐구의 경험은 예비교사들의 수학교육에 대한 관점의 변화를 유도하였다. 본 연구를 통해 수학적 게임 변형 활동이 예비교사에게 수학적 탐구의 기회를 제공하는 수단이 될 수 있음을 확인하였다.

원발성 서자진전 B형, 서자자세-특수성인가? (Primary Writing Tremor Type B, Writing Posture-specific?)

  • 서만옥
    • Annals of Clinical Neurophysiology
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    • 제2권2호
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    • pp.95-100
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    • 2000
  • Purpose : Primary writing tremor(PWT) can be classified as either type A or type B depending on whether tremor appeared during writing or whilst writing and also on adopting the hand postures normally used for writing. Through the clinical experience author has had an impression that PWT type B may not be purely dependant on specific writing postures. The objective of this study was to clarify whether PWT type B have writing posture-specificity or not. Results : The data indicated that type B PWT is not writing posture-specific. Various pronation and supination postures could evoke tremor as well as writing postures. Furthermore most of other pronation- and supination-related tasks could evoke tremors as well as action of writing. Conclusions : The present data suggest that PWT should be limited only on the pure form of task-spesific PWT type A.

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Sympathetic Block for Treating Primary Erythromelalgia

  • Bang, Yoo-Jin;Yeo, Jin-Seok;Kim, Si-Oh;Park, Young-Hoon
    • The Korean Journal of Pain
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    • 제23권1호
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    • pp.55-59
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    • 2010
  • Primary erythromelalgia is a rare condition that’s characterized by erythema, an increased skin temperature and burning pain in the extremities. The pain is often very severe, and treating erythromelalgia is frustrating and difficult. We report here on the case of a 12-year old girl with primary erythromelalgia in both lower extremities. The pain was refractory to medical treatment, but a bilateral sympathetic block with lidocaine and triamcinolone resulted in relief from the pain. Our experience with this disease demonstrates that sympathetic blocks are effective in improving the symptoms and they may be attempted on erythromelalgia patients who do not respond to other treatments, including medication and epidural blocks.

PFM APPLICATION FOR THE PWSCC INTEGRITY OF Ni-BASE ALLOY WELDS-DEVELOPMENT AND APPLICATION OF PINEP-PWSCC

  • Hong, Jong-Dae;Jang, Changheui;Kim, Tae Soon
    • Nuclear Engineering and Technology
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    • 제44권8호
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    • pp.961-970
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    • 2012
  • Often, probabilistic fracture mechanics (PFM) approaches have been adopted to quantify the failure probabilities of Ni-base alloy components, especially due to primary water stress corrosion cracking (PWSCC), in a primary piping system of pressurized water reactors. In this paper, the key features of an advanced PFM code, PINEP-PWSCC (Probabilistic INtegrity Evaluation for nuclear Piping-PWSCC) for such purpose, are described. In developing the code, we adopted most recent research results and advanced models in calculation modules such as PWSCC crack initiation and growth models, a performance-based probability of detection (POD) model for Ni-base alloy welds, and so on. To verify the code, the failure probabilities for various Alloy 182 welds locations were evaluated and compared with field experience and other PFM codes. Finally, the effects of pre-existing crack, weld repair, and POD models on failure probability were evaluated to demonstrate the applicability of PINEP-PWSCC.

2 세 이하 유아기의 개심술 (Open heart surgery in the first two years of life)

  • 성숙환
    • Journal of Chest Surgery
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    • 제15권4호
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    • pp.373-380
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    • 1982
  • Experience with intracardiac surgery in infants indicates that for most anomalies the operation and late mortality after primary total correction is lower than the combined mortality after early palliation and delayed correction. In addition, there are secondary benefits of primary total correction in terms of reversal of retarded physical growth and social development and alleviation of parental anxiety. One hundred and fifteen infants under 2 years of age with congenital cardiac anomalies underwent primary surgical intervention at Seoul National University Hospital from Jan. `78 to Sep. `82. There were 70 patients with VSD, 17 patients with TOF, 10 patients with TGA, 4 patients with ASD, 4 patients with TA, 3 patients with TAPVR, and the remainders are Coronary AV Fistula, partial ECD+COA, SV, DORV, PA, Trilogy+PDA. The overall surgical mortality was 18.3%. In acyanotic group 6 patients died among 76 operated patients, and surgical mortality was 6.6%. But in cyanotic group, the mortality was very high as41.0% [16 patients among 39 patients]. This poor surgical result in cyanotic group was due to Improper pre-, intra- and post-operative care, and we are convincing that these factors soon be improved as experiences accumulated.

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경추 척추강내의 악성신경피막종 - 증 례 보 고 - (Malignant Peripheral Nerve Sheath Tumor in the Cervical Spinal Canal - Case Report -)

  • 김혁준;조기홍;신용삼;윤수한;조경기
    • Journal of Korean Neurosurgical Society
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    • 제30권sup2호
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    • pp.356-360
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    • 2001
  • Malignant peripheral nerve sheath tumor(MPNST, primary malignant schwannoma) within the spinal canal is very rare. The prognosis of MPNST in the spinal canal is very poor due to the tendency of perineural spread, dissemination throughout subarachnoid space and local recurrance. This report details the authors' experience on the case of primary malignant spinal schwannoma with review of the literatures and other studies.

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