• Title/Summary/Keyword: positive communication

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The impact of leaders' communication styles on job performance and organizational citizenship behaivor: Focusing on the mediation effect of positive psychological capital (리더의 의사소통 유형이 직무성과와 조직시민행동에 미치는 영향: 긍정심리자본의 매개효과를 중심으로)

  • Kwon, Sang-Jib
    • Knowledge Management Research
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    • v.18 no.1
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    • pp.25-47
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    • 2017
  • The present study investigates how communication styles of leaders affect job performance and organizational citizenship behavior (OCB) through followers' positive psychological capital. While previous studies have examined the relationships among positive psychological capital, job performance, and organizational citizenship behavior (OCB), much less known about the effect of communication styles of leaders. This study divides leaders' communication patterns into dogmatic communication and sociable communication. To verify hypotheses of this study, we used data collected from the fashion companies. 191 surveys were distributed and 142 responses were used for the analysis. Empirical results show that sociable communication of leaders has positive impact on followers' positive psychological capital, job performance, and OCB, while dogmatic communication style didn' t have a significant impact on positive psychological capital, job performance, and OCB. In addition, job performance is influenced strongly by followers' positive psychological capital than OCB in sociable communication condition. The results of this study suggest implications for understanding the important role of communication styles on the relationship between followers' psychological mind-set and job behavior. Future studies are required to solve the problems on the inconsistent results between dogmatic communication and followers' job attitudes. The theoretical and managerial contributions and the limitations were discussed.

Relationships among Employees' Communication, Customers' Positive Emotions and Quality of Life in Service Industry (서비스 산업의 종업원 커뮤니케이션이 소비자의 긍정적 감정과 삶의 질에 미치는 영향)

  • Chen, Xin;Kim, Gyu-Bae
    • Journal of Distribution Science
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    • v.16 no.6
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    • pp.85-96
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    • 2018
  • Purpose - There are many antecedences and consequences of the positive emotions of customers. The purpose of this research is to examine how Chinese service companies improve not only the positive emotions of customers but also the quality of life through effective verbal and nonverbal communication. Furthermore, we tried to analyze the moderating role of negative expectancy disconfirmation perceived by customers in those causal relationships among the variables. Research design, data, and methodology - The eight hypotheses were proposed and we tested them empirically in this research. Four hypotheses were about the relationship among communication, positive emotion, trust and quality of life. The other four hypotheses were about the moderating effect of negative expectancy disconfirmation in the causal relationships among four variables such as communication, positive emotion, trust and quality of life. A total of 356 samples who had visited the service companies in China were surveyed and 8 hypotheses were tested by empirical analysis using SPSS and AMOS. Results - The results of this research are as follows. First, positive verbal communication and nonverbal communication of employees in the service company have a positive effects on the positive emotions of customers. Second, positive emotion has a positive effect on the overall quality of life on the customer side as well as the trust on the corporate side. Third, negative expectancy disconfirmation perceived by customers has negative moderating effect in the causal relationship between employees' positive verbal communication and customers' positive emotion, and it also has a negative moderating role in the causal relationship between customers' positive emotion and overall quality of life. Conclusions - Based on these results, there can be such implications as follows. First, managers and employees of service companies can induce positive emotion of customers through effective communication. Second, service companies should try to improve not only the corporate-side performance like trust but also the customer-side performance like quality of life. Third, it will be significant for them to lower the level of negative expectancy disconfirmation for the purpose of improving not only the positive emotions of customers but also the quality of customers' life.

A study on the positive psychological capital of adolescents: Focusing on parent-adolescent conversation time and open communication (청소년의 긍정심리자본에 관한 연구: 부모-자녀 대화시간과 개방적 의사소통을 중심으로)

  • Choi, Ara
    • Human Ecology Research
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    • v.59 no.3
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    • pp.287-296
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    • 2021
  • This study examined the influences of demographic variables, parent-adolescent conversation time, and open communication on the positive psychological capital of adolescents. The data were collected from 243 middle school students living in Gwangju from December 23, 2019, to January 3, 2020. Data were analyzed using correlation analysis, and hierarchical regression analysis. The results can be summarized as follows. First, with economic condition, academic achievement, parent-adolescent conversation time, and open communication, positive psychological capital showed significant difference statistically. Second, father-adolescent open communication best explained positive psychological capital, followed by academic achievement, and mother-adolescent open communication. The results highlight the important roles played by parent-adolescent open communication and academic achievement in improving adolescents'positive psychological capital. The study contributes to the literature by providing fundamental insights into adolescents'positive psychological capital.

The Effect of manager's communication Competency on organizational member's adaptive performance: Focusing on the mediating effect of positive psychological capital

  • Kim, Moon Jun
    • International Journal of Internet, Broadcasting and Communication
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    • v.14 no.3
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    • pp.51-62
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    • 2022
  • This study tried to confirm the mediating effect of positive psychological capital on the relationship between the communication Competence of managers who are recognized as organizational members working in the company and the adaptive performance of the members. To this end, the research hypothesis established through the final 255 data was verified as follows using the SPSS 21.00 and AMOS 21.1 version statistical programs. First, the higher the manager's communication Competence, the higher the positive psychological capital of organizational members. Second, the higher the communication Competence of the manager, the higher the adaptive performance of the members. Third, as the positive psychological capital of organizational members improved, adaptation performance improved. Fourth, positive psychological capital showed a partial mediating effect between the manager's communication Competence and the member's adaptive performance. The results of this study empirically analyzed the relationship between manager's communication Competence and members' positive psychological capital assumption (+) on the improvement of organizational members' adaptive performance ability. This study has the meaning of the most important research in that it provides additional theoretical and practical implications in the face of insufficient research on factors affecting the adaptation performance of organizational members.

The Mediated Effect of Ego Resiliency on the Association between Mother-child Communication and Preschool Children's Peer Competence (어머니-유아의 의사소통이 유아의 또래유능성에 미치는 영향: 자아탄력성의 매개효과)

  • Noh, Jee Young;Lee, Hee Sun
    • Korean Journal of Childcare and Education
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    • v.13 no.2
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    • pp.97-114
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    • 2017
  • Objective: This study examined the association between mother-child communication and preschool children's peer competence mediated by ego resiliency Methods: The data from 318 preschool age children and their mothers in Seoul and Gyung-Gi province were used for this study. Mothers reported mother-child communication using three subscales from the revised parent-child communication inventory(Barnes & Oslom, 1982). This study used four subscales from the Korea Personality Inventory for Children (KPI-C)in order to calculate children's ego resiliency and used six subscales from the Child Behavior Scales(Ladd & Profile, 1996). The data were analyzed using Multiple Regression in SPSS 19.0. Results: Positive mother-child communication predicted a higher level of children's ego resiliency and peer competence. Ego resiliency fully mediated the association between mother-child communication and prosocial competence, rejection against peers and insecurity. And positive mother-child communication predicted lower levels of children's aggression, dissociality and irritability. Its association was also mediated by ego resiliency. Conclusion/Implications: These findings indicated that a mother's positive communication with their child would enhance children's ego resiliency and peer competence in preschool children. Thus, the efforts to facilitate parents' positive communication skills in parent education can be promising for preschool children's positive development.

Influence of forgiveness on the Marital Satisfaction: Mediating Effect of Positive Communication (용서가 결혼만족에 미치는 영향: 긍정적 의사소통의 매개효과)

  • Jeong, Moon-Kyeong
    • The Journal of the Korea Contents Association
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    • v.17 no.4
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    • pp.402-412
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    • 2017
  • The purpose of this study is to find out the mediating effects of positive communication on the relationship between level of forgiveness and marital satisfaction of married men and women. For this purpose, a total of 300 married men and women were surveyed using the Rye forgiveness level, positive communication scale, and marital satisfaction scale. The collected data were analyzed through structural equation modeling. First, there was a correlation between the level of forgiveness of married men and women, positive communication, positive communication, marital satisfaction, forgiveness and marital satisfaction. Second, forgiveness of married men and women affects marital satisfaction through fully mediating effect of positive communication. This suggests that the higher the level of forgiveness of married men and women, the higher the positive communication and the higher the marital satisfaction. Based on these results, the implications and limitations of this study and suggestions for future research were suggested.

Effects of Verbal and Nonverbal Communication Subfactors on Purchase Intention through Empathy and Product Reliability

  • Ha-Eun Jeong;Mi Young Kim
    • Journal of the Korean Society of Clothing and Textiles
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    • v.46 no.6
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    • pp.1161-1179
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    • 2022
  • In this study, the effects of show host's verbal communication subfactors, such as paralanguage, friendliness, and professionalism, as well as nonverbal communication subfactors, such as demonstration attitude, appearance, and attractiveness, on purchase intention were examined by evaluating customer empathy and product reliability. Data was collected from 20s-50s females. SPSS 23.0 and AMOS 23.0 were used for data analysis. The results revealed that professionalism and friendliness had a positive impact on customer empathy; however, friendliness had a negative impact on product reliability. Moreover, nonverbal communication subfactors had a positive impact on empathy, and appearance had a positive impact on product reliability. In contrast, attractiveness had a negative impact on product reliability, whereas empathy and product reliability had a positive impact on purchase intention. Thus, ensuring appropriate verbal and nonverbal communication is essential for customer empathy and product reliability. Given that a show host's friendliness, professional verbal communication, demonstration attitude, appearance, and attractiveness have a positive impact on customer empathy, these factors should be considered critical qualities of show hosts.

Effects of Instructor's Communication Quality on Learning Flow and Satisfaction of Students: Targeting the Students(Parents) Participating in the Early Childhood Education Programs

  • Kim, Hee-Jung;Kim, Joon-Ho
    • Journal of Korean Society for Quality Management
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    • v.43 no.2
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    • pp.201-218
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    • 2015
  • Purpose: This study surveyed the effects of instructors' verbal and nonverbal communication quality on students' learning flow and satisfaction. We divided the two types of communication into sub-factors - verbal communication into language, and nonverbal communication into kinesics, proxemics, paralanguage and physical appearance - to examine the causal relationship between learning flow and learning satisfaction. Methods: This study was conducted on the students (parents) of a paid early childhood education program run by "I" company located in Seoul, from November 12, 2014 to November 18, 2014. A total of 317 (90.5 %, effective) questionnaires were collected and analyzed using SPSS 18.0 and AMOS 18.0. Results: First, the verbal communication of the lecturers was found to have significantly positive (+) effects on learning satisfaction. Second, among the nonverbal communications, proxemics and physical appearance were found to have positive (+) effects on learning flow. Third, among the nonverbal communications, proxemics was found to have positive (+) effects on learning satisfaction. Fourth, the learning flow of students was found to have positive (+) effects on learning satisfaction. Conclusion: This study's findings can contribute to realizing desirable communication between instructors and students.

Path Analysis of Geometric Psychology type, Positive Psychological Capital, and Communication Competence for University Students (대학생의 도형심리 유형, 긍정심리자본, 의사소통능력 간의 경로분석)

  • Kim, Myoung-Sook;SEO, Ho-Chan
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.6
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    • pp.355-364
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    • 2018
  • The objective of this study is to conduct basic research for the development of programs for improving university students' communication competence. As such, it seeks to determine if positive psychological capital can mediate the relationship between the geometric psychology type and communication competence. To that end, 321 Korean university students were surveyed using a questionnaire, and the data underwent scale reliability analysis, regression analysis, and path analysis. Regression analysis revealed the consistent regression results of variables, including geometric psychology type, positive psychological capital, and communication competence. Path analysis confirmed that positive psychological capital mediated the relationship between the geometric psychology type and communication competence, and the results suggested different patterns according to type of geometric psychology. The circle type mediated the sub-variable resilience vis-a-vis communication competence, and directly influenced the latter. The triangle type mediated the sub-factors of positive psychological capital - self-efficacy and resilience -vis-a-vis communication competence, and thus influencing the latter. The square type mediated the sub-factor of positive psychological capital - self-efficacy - vis-a-vis communication competence, and directly influenced the latter. The S type did not mediate positive psychological capital vis-a-vis communication competence, but directly influenced the latter. Thus, considering the above findings, in order to develop university students communication improvement programs, programs should be developed with the application of positive psychological capital considering geometric psychology type.

The Influences of Restaurant Consumers' Electronic Word-of-Mouth(E-WOM) Information Communication on Product Perception Risk, Benefit and WOM Effect

  • Heo, Yeong-Uk
    • The Journal of Economics, Marketing and Management
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    • v.6 no.4
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    • pp.51-64
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    • 2018
  • Purpose - This study is intended to look into the influences of restaurant consumers' e-WOM information communication on product perception risk, benefit and WOM effect. Research design, data, and Methodology - To achieve this, a survey was empirically carried out to 426 restaurant consumers. Results - The findings are as follows. First, the influence of e-WOM on product perception risk showed that WOM information sender characteristics, WOM information recipient characteristics and online community had a statistically significant positive influence on product perception risk. Second, the influence of e-WOM on product risk benefit showed that WOM information sender characteristics, WOM information recipient characteristics and online communication had a statistically significant positive influence on product risk benefit. Third, WOM risk perception had a statistically significant positive influence on WOM acceptance. Fourth, WOM risk benefit had a statistically significant positive influence on WOM effect. Conclusions - As for the above-mentioned findings, the communication between e-WOM sender and recipient had a positive influence on the product evaluation and attitude change in the restaurant industry, and the WOM effect had an influence on the financial performance and non-financial performance. The communication attaches importance to a direct using and tasting experience due to the nature of restaurant industry when it is simultaneously performed as a positive mechanism between sender and recipient through each channel of these factors. But the e-WOM culture can lead to the WOM effect when both sender and recipient share the persuasive communicability in reality that diversifies communication methods, having a positive influence on the management performance.