• 제목/요약/키워드: perception gap

검색결과 279건 처리시간 0.024초

응급실 서비스 만족도에 대한 환자 가족의 평가와 의료진의 인식 차이 (Satisfaction Gaps among Physicians, Nurses, and Patient Family in the Emergency Department)

  • 강경희
    • 보건행정학회지
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    • 제23권2호
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    • pp.145-151
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    • 2013
  • Background: The objective of this study was to explore patient family's evaluation of emergency department (ED) service satisfaction and to compare these with ED staff perception of patient family's evaluation. Methods: Based on two surveys of the National Emergency Medical Center: the 2008 National Survey for Recognition and Satisfaction towards Emergency Medical Services and the 2008 Opinion Survey of Emergency Medical Service Providers, satisfaction gaps among physicians, nurses, and patient family were evaluated by Kruskal-Wallis tests and Wilcoxon-Mann-Whitney tests. Furthermore, the factors associated with satisfaction of emergency medical service were identified by ordinal logistic regression models. Results: There were statistically significant gaps among physicians, nurses, and patient family in overall satisfaction with ED visit, length of stay in ED, enough explanation, physicians/nurses kindness, and ED facilities. Age and income in the patient family model, the number of beds in hospital, job satisfaction and year of service in the physicians model, and the number of beds in hospital, job satisfaction and the number of patients per duty hour in the nurses model were statistically significant factors associated with evaluation/ perception of ED service satisfaction. Conclusion: Patient satisfaction is an important indicator of the quality of care and service delivery in the ED. To improve and understand satisfaction in ED service, a dyadic view of the evaluation of service quality and satisfaction-that is, from the perspectives of both the patient and the emergency medical service providers-should be concerned.

IS/IT Knowledge/Skill sets required by IS/IT Practitioners : findings from Korea

  • Kyung, Won-Hyun;Koh, Seok-Ha
    • 한국정보기술응용학회:학술대회논문집
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    • 한국정보기술응용학회 2005년도 6th 2005 International Conference on Computers, Communications and System
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    • pp.343-351
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    • 2005
  • It will not be impossible to develop an Information Systems and Information Technologies (IS/IT) program and a curriculum that represents the true needs of the IS/IT industry until IS/IT educator, reduce the gap perception and IS/IT practitioner's perception of IS/IT knowledge and technical skills that the industry might need. This paper represents and analysis of perceptions about IS/IT knowledge and skills that IS/IT practitioners might consider important. This study is based in Korean. The findings give us a very important lesson for IS/IT academicians that their understanding about the required knowledge and skills for the IS/IT career is not in line with that of IS/IT industry. Classifies the critical knowledge/skill set according to content or domain of knowledge by means of a survey. This is conducted in accordance with what IS/IT practitioners and educators can easily relate. The survey uses this approach and includes four broad categories of critical information Systems and Information technologies (IS/IT) knowledge/skills: IS/IT technology knowledge/skills, organizational and societal knowledge/skills, interpersonal knowledge/skills, and personal trait knowledge/skills.

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전이성신세포암 표적치료제의 부작용 심각도 및 위해에 대한 전문가그룹별 비교분석 (Comparative Analysis of the Seriousness of the Adverse Events and Risk of Targeted Therapy for Metastatic Renal Cell Carcinoma Among Medical Professionals)

  • 박미혜;이진이;이의경
    • 한국임상약학회지
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    • 제21권2호
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    • pp.100-105
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    • 2011
  • The perception of the 20 adverse events of targeted therapy for metastatic renal cell carcinoma was compared among medical professionals. Thirty-seven oncologists, 167 nurses and 79 pharmacists participated in the survey, and the response rate was 61.9%, 98.2%, 84.9%, respectively. Results showed that the most serious adverse event was GI perforation (8.83 points, 10 being the most serious), whereas the least serious was anemia (5.32 points). There were significant differences among oncologists, nurses and pharmacists especially for the moderately-serious adverse event such as wound-healing complication and lymphopenia. Adverse Events Composite Score (AECS) for each targeted therapy was calculated by multiplying adverse event incidence rate and seriousness score. Sunitinib had the highest score at 6.86 point and bevacizumab had the lowest at 2.1. Among professional groups oncologists showed the lowest AECS, whereas nurses had the highest. The gap on the perception of the adverse events among medical professionals needs to be reduced to get better outcomes of medical therapies for cancer patients.

초등학교 저학년 아동에 대한 과보호 행동 탐색 연구: 양육자의 인식을 중심으로 (Childrearing Practices Perceived as Overprotective Behaviors for First to Third Grade Levels of Elementary School: Focused on Cognition of the Guardians)

  • 신수희;이완정
    • Human Ecology Research
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    • 제54권5호
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    • pp.475-485
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    • 2016
  • This study explored mothers' and grandmothers' perception regarding child rearing practices as overprotective behaviors for first to third grade levels of elementary school. The study was conducted on 202 mothers and grandmothers of first to third grade elementary school students. Questionnaires were made with 40 questions on overprotection behaviors selected from the existing questions for preschooler, high grade elementary students, and youth. The questionnaires were distributed to target subjects to answer how they would perceive when each of question is applied to their lower grade elementary students. Based on the collected responses and the factor analysis, it was found out that the overprotective behaviors were classified into four factors such as "reduction in independence," "over-sensitiveness to safety," "interference in daily life," and "health anxiety." There were significant differences in the perception of the overprotective behavior by the subjects depending on the generations, features of children and mothers. This study focused on the lower grade elementary school students who have been removed from studies due to the lack of intervention measures. It has the implication in that the findings of the study can give the basic data for the development of the scale on overprotective behaviors in lower grade elementary school students.

백화점 중간관리 형태에서 패션제품 판매원의 패션업체에 대한 인식 (Fashion Product Salesperson's Perception of Fashion Company in the Middle Management System of Department Store)

  • 이현진;추태귀
    • 한국의류산업학회지
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    • 제13권5호
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    • pp.705-716
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    • 2011
  • The purpose of this study was to investigate salesperson's perception of fashion company in the middle management system of department store. This study was conducted by a qualitative research method. An in-depth interview was managed to 14 fashion shop managers and salesperson who have three or more years of work experience at the department store. Interview details were classified three categories: relations with fashion company and others, concern with products supply, concern with products sales. First, the positive factors on relations with fashion company are mutual trust, stability of fashion company, coordination and consideration for shop, communication with fashion company, methodical IT system, methodical education, and social gathering support. The negative factors are unilateral breach of contract from fashion company, communication problem, gap between sales status in shop and product design in fashion company, lack of professional education, difficulty of participating in education, and inadequate employee benefits. Second, the positive factor on products supply is priority of products supply. The negative factors are lack of main items, product procurement lacking rapidity, and problem of securing a supply. Third, the positive factors on products sales are brand pride, display and information support about products, and free gift support. The negative factors are unfair selling commission policy, sales pressure, and excessive responsibility.

소비자 관점에서의 패션기업의 이상적 CSR과 실제적 CSR 비교 (Comparison of Ideal versus Actual Fashion Corporate Social Responsibility from a Consumer Perspective)

  • 안수경
    • 한국의류학회지
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    • 제37권5호
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    • pp.631-644
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    • 2013
  • This study investigates the gaps between ideal and actual corporate social responsibility (CSR) by comparing levels of CSR perceptions and examining the relationship differences between CSR perception, perceived quality, and affective trust from a consumer perspective. Data from 315 adult samples were collected through a nationwide online survey. In order to compare ideal and actual CSR, the study employed the approach of latent means analysis (LMA) and multi-group comparisons within the framework of a structural equation modeling (SEM). The result of latent means comparison showed significant differences of perceptions on fashion CSR across ideal and actual contexts. Only actual economic CSR was evaluated higher than in the ideal context and the effect size of inter-management CSR was the largest among seven domains. Multi-group SEM revealed a significant discrepancy between ideal and actual CSR structural models that exhibited relationships of CSR perception, perceived quality, and affective trust. The paths from internal management and ethical CSR to perceived quality and from economic and philanthropy CSR to affective trust were different across ideal and actual contexts. Implying the understanding of consumer CSR perceptions and the mediating role of perceived quality, this study suggests that marketers narrow the gap between ideal and actual CSR.

보건계열 대학생의 손 씻기 실태 (A study on handwashing of health science college students)

  • 강은주;최화정
    • 한국치위생학회지
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    • 제13권3호
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    • pp.449-456
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    • 2013
  • Objectives : The objectives of this study were to investigate the handwashing and practice of health science college students and emphasize the importance of handwashing and infection control precaution to the students. Methods : This study was conducted by 586 health science college students through self-reported survey. All data were analyzed using SPSS/PC 13.0 program. Results : 1. Female students washed hands more frequently(7 times per day) than male students(6 times per day). Female students washed hands for 39 seconds in the meanwhile male students washed hands for 28 seconds. 2. Handwashing after using toilet accounted for 79.6% and 72.0% in female and male students, respectively. 3. Most of the handwashing was performed with faucet water (82.1%). The others were tepid water (54.3%), running water (98.1%) and water with soap bar (66.7%). 4. The reason for not practicing handwashing was due to annoyingness (36.3%). Conclusions : Health science college students' tended to wash their hands frequently. However, there existed a gap between the handwashing perception and practice in the previous reports because the observed practice was different from self-estimated perception.

인간-제품 인터페이스의 사용성 평가 (An Evaluation of Human-Product Interface Usability)

  • 최재하;박영택
    • 대한인간공학회:학술대회논문집
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    • 대한인간공학회 1997년도 추계학술대회논문집
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    • pp.249-259
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    • 1997
  • As the gap between competing products narrows in terms of performance and quality, the product usability is rapidly becoming a new dimension of product design as the key to offering distinctive value to the customer. Because the user interface is important, not only for the user but also for the efficiency of te whole organiation, system designers require increasingly precise evaluation methods to determine how effective and usable human-product interface is. In this study a new methodology named usability analysis diagram(UAD), for evaluating usability of human-product interface systematically, was developed. UAD is a top-down flow diaagram of a human-product interaction, in ehichfour basic elements - perception, understanding, intellectual decision and action - were classified and then represented by a particular symbol for each. The usability of the product is assessed by the frequency of each symbol in a diagram which represents a sequence of cognitive and physical activities of users during the use of the product, and by the level of difficulty that is classif- ied in three levels in terms of easiness of perception, understanding and action. In order to test validity of the proposed UAD in a real situation, a case study was performed on two different cameras, automatic and manual, and their usability was successfully evaluated and compared.

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다집단 분석을 통한 중소기업의 CSR 효과 차이 연구 (A Study on the Difference of SME's CSR Effects Using the Multi-Group Analysis)

  • 남상욱;양진환
    • 융합정보논문지
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    • 제7권6호
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    • pp.253-258
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    • 2017
  • 이 연구는 국내 중소기업을 대상으로 사업 리스크 인지 수준이 높은 기업과 그렇지 않은 기업 간 사회적 책임(CSR) 수행 활동과 그 이행 효과에 차이가 있는지 그리고 그 차이가 어떤 경로를 거쳐 발현되는지를 분석하는 것이 목적이다. 이를 위해 분석 대상 중소기업을 리스크 지각 정도에 따라 두 집단으로 분류하고, t-검정과 구조모형을 통해 두 집단 간 경로계수를 비교하였다. 그로써 CSR 수행 활동 요인과 CSR 이행에 따른 재무성과 및 비재무성과 차이 및 그 차이의 통계적 유의미성을 검증한 결과, 두 그룹 간 CSR 활동 차이는 소통과 차별전략 변인에서 나타나는 것으로 확인되었다. 그리고 두 그룹 간 CSR 수행 효과는 재무성과에서 그 차이가 발생하고 있음을 보였다.

대학 임시주거 거주학생들의 임시주거에 대한 태도 - 건축학과 학생들을 중심으로 - (An Attitude of Residents on College Temporary Housing - Focused on Students in Architectural Design Program -)

  • 김덕수;권준범
    • 교육시설 논문지
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    • 제27권2호
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    • pp.3-13
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    • 2020
  • The purpose of this study was to analyze the factors negatively affecting college life, to investigate the perception gap between housing types, and to generate preliminary data for increasing residential satisfaction of students who live in temporary housing(e.g., dormitory or one-room). The utilized research methods included a questionnaire survey and an in-depth interview. The college students, especially from other regions, experienced more financial difficulties than others. They managed their tuition and living expense/allowance by parents supports and other sources(e.g., scholarship, arbeit, work in college, loan etc.). The reasons to choose dormitory, as temporary housing, were short distance to college and low costs. In case of one room, independent life was main reason to choose. Gender differences affected to the decision, moving away from present temporary housing. For example, male students preferred an independent life and a short commuting distance, while female students preferred an independent life and a safe life. Thus, considering the origin and gender differences of residents, dormitory planning needed to develop plans allowing independent life and to choose appropriate site for the purpose. In case of planning one room apartment, concerns for safety and landscape were more important than other factors.