• Title/Summary/Keyword: perceived competence

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A Study on Nonverbal Communication m the Service Provider (서비스 제공자의 비언어적 커뮤니케이션에 관한 연구)

  • Kim, Yu-Kyung
    • Journal of Global Scholars of Marketing Science
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    • v.15 no.3
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    • pp.117-148
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    • 2005
  • As this study aimed to examine which influence the nonverbal communication of service provider has upon service performance in terms of service industry, the specific objectives are as follows. First, it tried to examine into the relationship between the nonverbal communication in the service provider, and the emotional attachment. Nonverbal communication is divided into 4 kinds such as physical language, proxemics, paralanguage, and physical appearance. Second, it aimed to examine the relationship between the customer's attachment to the service provider, and the social competence and trust in the service provider. Third, it tried to examine into the relationship of service provider's social competence and trust with the customer satisfaction and with the switching costs. Additionally, it examined the moderating effect in the service type and the service usage period in terms of the model that was presented in this study. Given examining the verified results in these research hypotheses, those are as follows. First, given seeing the relationship between the nonverbal communication and the emotional attachment, it was represented that the physical language, proxemics, and physical appearance, except paralanguage, have significantly positive(+) influence upon emotional attachment. Second, it was indicated that emotional attachment has significantly positive(+) influence upon the social competence and trust in the service provider. Third, the social competence in the service provider had no positive effect(+) on customer satisfaction, and was having significantly positive(+) influence upon the customer's perceived switching barrier. Fourth, it was represented that the customer satisfaction toward the service provider have significantly positive(+) influence upon the switching barrier. Finally, as a result of having verified whether or not the moderating effect in the service type and the service usage period, it was indicated to be produced the difference depending on the service type in the relationships between the physical language and the emotional attachment, between the paralanguage and the emotional attachment, between the emotional attachment and the trust, and between the trust and the switching barrier. Depending on the service usage period, the difference was represented, respectively, in the relationships between the physical language and the emotional attachment and between the physical appearance and the emotional attachment.

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The Effect of a Child's Temperament, Child-mother Goodness of Fit and a Child's Self-perception (유아의 기질, 유아-어머니 조화적합성이 유아의 자기지각에 미치는 영향)

  • Jang, Yu-Jin;Lee, Kang-Yi
    • Korean Journal of Child Studies
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    • v.32 no.3
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    • pp.59-76
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    • 2011
  • The purpose of this study was to investigate how a child's temperament and child-mother goodness of fit affect the child's self-perception. 165 pairs of 5-year-old children and their mothers were recruited. The mothers were asked to answer the questionnaire on her child's temperament and goodness of fit. Each child participated in a semi-structured interview using two identical puppets to measure the children's self-perception. The results of this study were : (1) All of mean scores on the dimensions of children's self-perception were above the median, children in this study perceived themselves positively. (2) Children's positive self-perception was significantly related to harmonious children-mother goodness of fit. (3) The effect of goodness of fit was higher than temperament in all dimensions of self-perception. The sex variable also affects aggression-hostility and academic competence. This study suggests that the effect of goodness of fit was higher than that of temperament, and the importance of a harmonious children-mother relationship and parenting education, and these conclusions were reached by examining the outstanding effect of the goodness of fit.

Multi Group Analysis on the Structural Relationship between Spousal Support, Parenting Efficacy and Parenting Stress of Parents with Six-Month-Year Old Infants (6개월 영아기 자녀를 둔 부모의 배우자 지지, 양육효능감 및 양육스트레스 간의 구조적 관계에 대한 다집단 분석)

  • Chung, Mi-Ra;Jo, Hye-Young;Lee, Soon-Hang
    • Korean Journal of Childcare and Education
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    • v.14 no.2
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    • pp.39-58
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    • 2018
  • Objective: The purpose of this study was to explore the mediating effects of parenting efficacy on the relationship between parenting alliance and parenting stress, and to investigate whether the relationships between these indicators were the same for mothers and fathers. Methods: A sample of 228 parents (114 mothers and 114 fathers) of 6 month old infants in Gyeonggi Province completed measures of Perceived Parenting Competence, Parenting Alliance Inventory, and Parenting Stress Inventory-Short Form. Results: The results indicated that parenting alliance produced its effect directly and indirectly through parenting efficacy on parenting stress. Using multiple group SEM analyses, it revealed that fathers parenting efficacy was mediated by parenting alliance and that the strength of the pathways was stronger for fathers than for mothers. Conclusion/Implications: These findings suggest that parenting alliance can improve father's parenting efficacy. The differential predictors of mother and father efficacy as well as their implications for future research are discussed.

Exploring the Mediating Effect of Readiness for Change on ERP Systems Adoption

  • Kwahk, Kee-Young
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2005.10a
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    • pp.299-320
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    • 2005
  • To rapidly respond to uncertainties in the business environment whilst remaining competitive, every organization needs to be able to successfully introduce and manage organizational change. Cognizant of the role of information systems (IS) as an enabler of organizational change, many organizations have paid attention to Enterprise Resource Planning (ERP) systems for successful organizational change primarily because of their change-driving forces across organizations. In this study, we focus attention on the role of readiness for change in the ERP systems adoption. Readiness for change described as views about the need for organizational change is posited to be and antecedent of two expectancies about the need for organizational change is posited to be an antecedent of two expectancies about the system. performance expectancy and effort expectancy, which lead to actual system use. In order to further establish th relevance of readiness for change as a determinant of two expectancies, computer self-efficacy is considered to be other key predictor as well. In addition, this study proposes that the personal characteristics of organizational commitment and perceived personal competence play roles of important determinants of readiness for change. Based on data gathered from the users of the ERP systems, structural equation analysis using LISREL provides significant support for the proposed relationships. Theoretical and practical implications are discussed along with limitations.

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A Study of Efficient Pattern Classification on Texture Feature Representation Coordinate System (텍스처 특징 표현 좌표체계에서의 효율적인 패턴 분류 방법에 대한 연구)

  • Woo, Kyeong-Deok;Kim, Sung-Gook;Baik, Sung-Wook
    • Journal of Korea Multimedia Society
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    • v.13 no.2
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    • pp.237-248
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    • 2010
  • When scenes in the real world are perceived for the purpose of computer/robot vision fields, there are great deals of texture based patterns in them. This paper introduces a texture feature representation on a coordinate system in which many different patterns can be represented with a mathematical model (Gabor function). The representation of texture features of each pattern on the coordinate system results in the high performance/competence of texture pattern classification. A decision tree algorithm is used to classify pattern data represented on the proposed coordinate system. The experimental results for the texture pattern classification show that the proposed method is better than previous researches.

Maternal Identity in Mothers of Premature Infants admitted in NICU (NICU에 입원한 미숙아 어머니의 모성정체성)

  • Shin Hee-Sun
    • Child Health Nursing Research
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    • v.10 no.1
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    • pp.117-125
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    • 2004
  • Purpose: The research was conducted to investigate the experience of maternal role attainment of mothers of premature infants admitted in NICU and to conceptualize the phenomena. Method: The grounded theory method was utilized for data collection and analysis. 8 mothers of premature infants were selected and in-depth interview was performed. Paradigm model was utilized for data analysis and presentation. Result: The central category was 'unstable maternal identity'. The properties of the core phenomena was 'ambivalent feeling to baby' 'negative emotion' 'commitment to baby'. The loss of control due to premature delivery was the causal condition. contextual condition was the 'perceived threats' due to severity of the premature infant and uncerainty of the baby's life. The mother's health status, economic status, and familial and social support was recognized as intervening conditions during the process of maternal role attainment. The strategic action/interactions were emotion-focused coping, reappraisal of the situation, problem-focused coping, and information seeking. The consequence was the maternal role attainment with competence and expectation. Conclusion: The process of maternal role attainment was affected by threats due to severity of the baby and intervening factors and interaction strategy. Further research is recommended to develop adequate intervention method during the process of maternal role attainment.

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Looking Back the Past 30 Years: Activities and Achievements of Community Health Practitioners in Rural and Remote Areas in Korea (보건진료원들이 지각하는 보건진료소 30년간의 활동경험과 성과)

  • Kim, Chun-Mi;June, Kyung-Ja
    • Research in Community and Public Health Nursing
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    • v.23 no.1
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    • pp.51-62
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    • 2012
  • Purpose: The purpose of this study was to identify community health nursing activities that community health practitioners perceive and their achievements in community by reviewing the community health nursing activities that community health practitioners have done for the last 30 years. Methods: This study was a qualitative study. Thirty one community health practitioners were interviewed using the focus group interview method and data were analyzed using content analysis. Data were collected from April to June in 2011. Results: Community health practitioners perceived themselves as "Community Vitalizers" and 9 categories were identified. They were 'ground to explore new nursing areas', 'assimilation to community', 'ground to establish community diagnosis', 'everyday life health management in the community', 'increased accessibility to medical services for the residents', 'enforced health practices for the residents', 'reinforced self-reliance of community', 'commitment to making a happy village' and 'mental fence of the community.' Conclusion: This study was meaningful in that it explained the unique identity of the community health practitioners and could be used as important basic materials in the process of re-establishment of the roles of Health Offices. Hereafter in-depth study on community competence reinforcement should be made to identify the roles of community health nurses.

Factors Related to Intensive Care Unit Nurses' Patient Centered Communication Competency (중환자실 간호사의 대상자 중심(Patient Centered) 의사소통 역량수준 및 관련요인)

  • Park, Young-Su;Oh, Eui Geum
    • Journal of Korean Critical Care Nursing
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    • v.11 no.2
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    • pp.51-62
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    • 2018
  • Purpose : This study aimed to provide primary data for developing a program to enhance communication competence by identifying the patient-centered communication competency level of Intensive Care Unit (ICU) nurses and the related factors. Method : Data were collected from August 28th to October 8th, 2015, from 199 ICU nurses working in 30 tertiary hospitals. The study questionnaire included items assessing the patient-centered communication competency of ICU nurses, nursing organizational culture, types of communication, the Teamwork Measurement Tool, the Perceived Nursing Work Environment tool, and the Wong & Law Emotional Intelligence Scale. The collected data were analyzed using descriptive statistics, a correlation test, and a multiple regression. Results : The ICU nurses' mean score on patient-centered communication competency was 3.97 points. The factors influencing the patient-centered communication competency level of ICU nurses were professionalism (p =.002), innovation-oriented organizational culture (p =.015), and emotional intelligence (p<.001). These variables explained 42.2% of the total variance in the patient-centered communication competency of ICU nurses. Conclusion : These findings suggest the need for developing a patient-centered communication competency improvement program that focuses on improving ICU nurses' professionalism and emotional intelligence, and facilitates the creation of an innovation-oriented organizational culture.

Critical Success Factors of Large Design-Build Projects in Vietnam

  • Dang, Chau Ngoc;Le-Hoai, Long;Lee, Young-Dai
    • Journal of Construction Engineering and Project Management
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    • v.2 no.3
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    • pp.30-39
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    • 2012
  • Design-build (D&B) has been broadly perceived as an effective project delivery method and become popular in the world. However, the implementation process of this innovative procurement method in Vietnam encounters difficulties due mainly to unfamiliarity and inexperience with the approach. Critical success factors (CSFs) which could be used to enhance the project execution are useful to practitioners in Vietnam if identified. A questionnaire survey was employed to identify CSFs of D&B projects in Vietnam. Parties' competence, especially financial capability, and contract documentation are the most important factors significantly affecting project success. It was also shown that the perspectives of two principal parties in D&B projects on the CSFs are statistically correlated. The identified CSFs were then validated with some various D&B projects. The execution results of CSFs' were compared with the projects' performance measured try key performance indicators (KPIs). The most important success factors of this study were also compared with other countries'. The validation and comparison results provide project participants with some useful information to perform D&B projects better. Practitioners should well perform the identified CSFs to enhance the chance of the success of D&B projects in Vietnam. The findings of this study are useful not only to Vietnamese practitioners but also to others who are concerned about D&B method and plan to employ it in Vietnam in future.

The Personal Branding Strategy for Effective Construction of Personal Image (효과적인 퍼스널 이미지 구축을 위한 브랜딩 전략)

  • Kim, Mi-Kyung
    • Journal of Fashion Business
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    • v.15 no.5
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    • pp.87-102
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    • 2011
  • The research intends to exploit a strategy method of personal branding improving a personal value for construction of a personal image. As an assessment, the model of construction strategy of personal branding is developed in four steps of a model, construction of personal branding, by using elements of personal image and researching about personal branding strategy of scholars. In order to substantiate a validity of presented model, the case analyses of Martha Stewart. The strategy of four steps for construction of effective personal image is explained below. First step is an analysis of personal brand equity, deciding a direction of the concept of a personal branding through analyzing into a core value and core competence of one. Second step is a personal brand identity, constructing personal specification and identity with elements of personal image by using effective strategy, being able to be perceived to population. Third step is a personal brand positioning, constructing competitive brand image by using analysis of SWOT and strategy STP. Fourth step is a promotion of personal brand, advertising and extending a brand image of one by using a public activity and communication methods such as publication, mass media, and social network. By using the four kinds of processes, constructed strategy of a personal brand will be significant for construction of an effective personal image by having increment of a value and power of the brand.