• 제목/요약/키워드: organizational ecology

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직무 만족과 조직 시민 행동이 고객 지향성에 미치는 영향 - 백화점 패션 제품 판매원을 중심으로 - (The Effect of Job Satisfaction and Organizational Citizenship Behavior on Customer Orientation - Focused on Fashion Product Employees in Department Stores -)

  • 정명선;김성은
    • 복식문화연구
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    • 제15권4호
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    • pp.620-633
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    • 2007
  • The purpose of this study was to empirically examine the effect of job satisfaction and organizational citizenship behavior on customer orientation to investigate the causal relationships among these variables. The questionnaires was administered to 121 fashion product employees of department stores in Gwang-ju city during February $10{\sim}15$, 2006. For analysis of data, frequency, factor analysis, t-test, ANOVA, regression analysis, and path analysis were applied. The results indicated that job satisfaction of employees significantly influenced customer orientation(p<0.001) and organizational citizenship behavior(p<0.001). The organizational citizenship behavior of employees significantly influenced customer orientation(p<0.001). The job satisfaction had both direct and indirect effects on customer orientation mediated by organizational citizenship behavior.

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패션업체 판매원의 자기결정성, 공유가치 및 커뮤니케이션 만족이 직무만족, 조직몰입 및 이직의도에 미치는 영향 (The effects of salesperson's self-determination, shared value, and communication satisfaction on job satisfaction, organizational commitment, and turnover intention in fashion companies)

  • 주성래;정명선
    • 복식문화연구
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    • 제24권6호
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    • pp.825-838
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    • 2016
  • The purpose of this study was to empirically examine the effects of salespeople's self-determination, shared value; and communication satisfaction on their job satisfaction, organizational commitment, and turnover intention in a fashion company. Questionnaires were administered to 475 salespeople who worked in fashion shop at the time of the study. The data was analyzed via factor analysis, correlation analysis, and a structural equation model. The results indicated that self-determination was extracted as autonomy, competence, and relatedness. Only the relatedness of self-determination factors was positively correlated with formal and informal communication satisfaction. In addition, recognizing hared value was positively correlated with formal and informal communication satisfaction; whereas, the practice of shared value was positively correlated with formal, but not informal communication satisfaction. Formal communication satisfaction was significantly correlated with job satisfaction and organizational commitment. Conversely, informal communication satisfaction was significantly correlated with job satisfaction, but was not related to organizational commitment. Finally, job satisfaction was significantly correlated with organizational commitment and negatively correlated with turnover intention. Moreover, organizational commitment was negatively correlated with turnover intention. The implications of this research for human resources management within fashion companies are discussed in the concluding section of this paper.

건강가정·다문화가족지원센터의 직무요구 및 조직문화가 종사자의 코로나19 관련 업무수행, 직무소진, 직무만족에 미친 영향 (The Impact of Job Demands and Organizational Culture on Work Performance, Burnout, and Job Satisfaction in Healthy Family and Multicultural Family Support Centers during the Covid-19 Pandemic)

  • 고선강;박정윤;진미정
    • Human Ecology Research
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    • 제59권2호
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    • pp.185-197
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    • 2021
  • This study examined the impact of job demand and organizational culture on new task difficulties, burnout, and job satisfaction using a survey data of 145 family specialists in Healthy Family and Multicultural Family Support during the COVID-19 pandemic. We used the job demand-resources model and the competing values model to categorize the four dimensions of organizational culture as a conceptual framework for this study. We found that the mean of work overload was higher than the means of job conflict and job ambiguity. Our latent profile analysis proposed four profiles of organizational culture: cultural absence type, authoritative culture type, middle cultural balance type, and high cultural balance type. The results of multiple regression analyses showed that work overload was positively associated with difficulties in new task performance and burnout, job ambiguity was positively related to burnout, and job conflict and ambiguity were negatively related to job satisfaction. These findings imply that the higher the job demands reported by family specialists, the higher the level of burnout and the lower the job satisfaction. In addition, organizational culture was a unique predictor of burnout and lower level of job satisfaction. Family specialists in the groups with a high cultural balance were Family specialists in the groups with a high cultural balance were more likely to have lower levels of burnout than those in the culture absence and in the middle culture balance, and higher job satisfaction than the other groups. The results suggest that management strategies to build a creative workplace culture can prevent burnout and improve job satisfaction.

패션 기업의 환경특성 및 조직특성이 지속적인 인터넷 비즈니스 수용의도 및 성과에 미치는 영향 (The Effect of Environmental and Organizational Characteristics of the Fashion Companies on Continuous Acceptance Intention and Performance of the Internet Business)

  • 이은진
    • 한국의류산업학회지
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    • 제11권3호
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    • pp.427-436
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    • 2009
  • The purpose of this study is to analyze whether environmental and organizational characteristics have an effect on continuous acceptance intention and performance of the internet business in fashion companies. A survey was conducted from January 15 to February 15 in 2009, among members of fashion companies carrying out internet business. The data was collected with 288 subjects, the statistical analysis methods were frequency analysis, factor analysis, reliability analysis and multiple regression analysis. The results of this study were as follows; First, environment characteristics(internal pressure, external pressure) and organizational characteristics(chief executive officer, capacity of the organization and future directivity) of the fashion companies had an effect on continuous acceptance intention of the internet business. Second, environment characteristics and organizational characteristics of the fashion companies had an partially effect on performance of the internet business. Third, elevation of the business, customer relationship improvement and raise the market reactivity in performance factors of the fashion companies had an effect on continuous acceptance intention of the internet business.

새로운 조직형태의 진화과정에서 나타나는 기업가 정체성: 한국 전자 책 출판 생태계의 발생과 성장을 중심으로 (Identity of Entrepreneurs in the Evolution of a New Organizational Form: The Emergence and Growth of eBook Publishers Population in Korea)

  • 김맑음;신동엽;정기원
    • 기업가정신과 벤처연구
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    • 제19권2호
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    • pp.17-36
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    • 2016
  • 본 연구는 새로운 조직형태의 발현과 진화 과정에서 나타나는 기업가 정체성(identity)의 역할에 대해서 논의한다. 기업가는 다양한 위험을 감수하면서 새로운 기업을 창출하는 활동을 하게 되는데 그 중에서도 본 연구는 새로운 조직형태의 결정에 미치는 정체성의 영향력에 초점을 맞추고 있다. 특히 본 연구에서는 조직생태학에서 논의되고 있는 정체성 이론(identity-based theory)을 기반으로 하여 새로운 조직 형태의 발생에 미치는 조직 정체성의 영향력에 대해 분석하였다. 이에 따라 조직의 집중화 정체성(focused identity)은 새로운 조직의 등장에 긍정적 영향을 미칠 것이며, 확산적 정체성(diffused identity)은 부정적 영향을 미칠 것이라는 가설을 수립하였다. 추가적으로 확산적 정체성을 다시 수평적(horizontal) 정체성과 수직적(vertical) 정체성이라는 두 가지 유형으로 구분하여 이들 두 유형의 정체성이 새로운 조직의 등장에 미치는 차별적 영향력에 대해 논의하였다. 이를 위해 1996년부터 2011년까지 한국 전자 책 출판회사를 대상으로 실증분석 하였다.

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Perceived Pressures and Organizational Readiness on the Continuous Internet Adaptation Intention in Fashion Companies

  • Lee, Eun-Jin;Hong, Byung-Sook
    • International Journal of Human Ecology
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    • 제10권1호
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    • pp.13-22
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    • 2009
  • This study analyzes how the perceived pressures and organizational readiness of fashion companies (that utilize the internet as a marketing or commercial transaction tool) influence the continuous internet adaptation intention. It ascertains the differences between the companies that have introduced the internet commercial transaction and companies that have not. The survey was conducted among the employees of fashion companies from January $15^{th}$ to February $20^{th}$ in 2009. A total of 314 respondents were submitted for analysis using diverse methods that include frequency analysis, factor analysis, reliability analysis, t-test, and multiple regression analysis. The results show that the perceived internal and external pressures, the support of the chief executive officer and capacity of the organization influence the continuous internet adaptation intention of fashion companies. There are differences in the perceived internal and external pressures, support of the chief executive officer, capacity of the organization, and continuous internet adaptation intention between companies that introduced a internet commercial transaction system and those that have not.

공직사회 유연근무제 활용 만족도의 선행요인과 결과요인에 관한 연구: 조직문화와 조직효과성 관련 요인 및 삶의 질을 중심으로 (Examining the Antecedents and Consequences of Public Officials' Satisfaction with the Flexible Work System)

  • 김주윤;손지연
    • Human Ecology Research
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    • 제61권4호
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    • pp.521-541
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    • 2023
  • The purpose of this study is to demonstrate the antecedent and consequential factors of satisfaction with the flexible working system. Organizational culture was examined as an antecedent factor, while job satisfaction, work performance, organizational commitment, turnover intention, and quality of life were examined as outcome factors. The data of 2,785 public officials who used the flexible work system in the Korea Institute of Public Administration (2022) data set were analyzed using SPSS 28.0. and PROCESS macro's Model 4. The main research findings are as follows. First, organizational cultures that respect individuality and cooperation, supports management, and aims for work autonomy all positively and significantly affect satisfaction with the flexible working system. When ranking the size of influence by the type of organizational culture, work autonomy, respect for individuality, and a cooperative organizational culture had a positive impact in that order, with work autonomy being the most influential factor. In addition, the public officials' age, job preparation period, self-evaluation of workload, and overtime working hours are significant antecedents of satisfaction with the flexible work system. Second, when examining consequential factors, a high level of satisfaction with the flexible working system affects job satisfaction (+), work performance (+), organizational commitment (+), turnover intention (-), and quality of life (+). Job satisfaction was an especially valid mediator between satisfaction with the flexible working system and other consequential factors, including work performance, organizational commitment, turnover intention, and quality of life.

콜센터 상담사의 감정노동이 직무소진, 조직시민행동 및 직장-가정갈등에 미치는 영향 (The Effects of Emotional Labor on Job Burnout, Organizational Citizenship Behavior and Work-Family Conflict Among Call Center Employees)

  • 복미정
    • 한국생활과학회지
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    • 제21권2호
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    • pp.257-267
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    • 2012
  • The purpose of this study was to observe work-related emotional consequences in call center employees. The data were collected from 434 employees in 3 call centers by way of a self-administered questionnaire. Frequencies, Cronbach's alpha, T-test, one-way ANOVA, Pearson's correlation analysis, and multiple regression analyses were conducted by SPSS Win 18.0. The results of this study were as follows: first, job burnout proved to be significant, and demonstrated a positively correlation to surface acting and negatively correlation to deep acting. Second, altruism proved to be significant and demonstrated a positive correlation to deep acting, while also demonstrating a negatively correlation to both sex and surface acting. Third, conscientiousness proved to be significant and demonstrated a positive correlation to both age and deep acting, as well as a negatively correlation to surface acting. Finally, work-family conflict proved to be significant and demonstrated a positive correlation to both sex and workload in terms of hours per day.