• Title/Summary/Keyword: online service

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The Impact of e-Business Information System Quality on Customer Loyalty : An Empirical Study in the Field of Cyber Trading (e-Business 환경에서 정보시스템 품질이 고객충성도에 미치는 영향 : 사이버 증권 분야에서의 실증 연구)

  • 이국희
    • The Journal of Information Technology and Database
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    • v.7 no.2
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    • pp.87-100
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    • 2000
  • The customer loyalty has been decreasing dramatically in e-Business environments such as cyber trading, shopping, banking, and portal services. However, little research has been done so far in order to analysis the newly emerging concept and changing nature of the e-Business customer loyalty. The purpose of this study is to investigate whether the quality of e-Business information systems has any impact on customer loyalty. The quality, which is tee independent construct in this study, is divided into three variables: basic system quality, information contents quality, and service quality. Cyber systems of 40 domestic stock trading firms were chosen as target e-Business information systems Both online survey and traditional field survey were employed in order to collect data, and more than 8,000 cyber customers have responded. The results of statistical analysis show that all of three independent variables have statistically significant effects on customer loyalty and, among three variables, the basic system quality has the strongest impact.

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The Analysis Framework for User Behavior Model using Massive Transaction Log Data (대규모 로그를 사용한 유저 행동모델 분석 방법론)

  • Lee, Jongseo;Kim, Songkuk
    • The Journal of Bigdata
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    • v.1 no.2
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    • pp.1-8
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    • 2016
  • User activity log includes lots of hidden information, however it is not structured and too massive to process data, so there are lots of parts uncovered yet. Especially, it includes time series data. We can reveal lots of parts using it. But we cannot use log data directly to analyze users' behaviors. In order to analyze user activity model, it needs transformation process through extra framework. Due to these things, we need to figure out user activity model analysis framework first and access to data. In this paper, we suggest a novel framework model in order to analyze user activity model effectively. This model includes MapReduce process for analyzing massive data quickly in the distributed environment and data architecture design for analyzing user activity model. Also we explained data model in detail based on real online service log design. Through this process, we describe which analysis model is fit for specific data model. It raises understanding of processing massive log and designing analysis model.

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Applications and PR policy Use of Policy Customer Relationship Management (PCRM): PCRM PR Status and Improvement (정부 부처 정책고객서비스의 적용사례와 PR 활용방안: PCRM PR 현황 및 개선방안)

  • Woo, Chong-Moo;Kim, Man-Ki
    • Journal of Digital Convergence
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    • v.13 no.4
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    • pp.1-7
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    • 2015
  • Policy Customer Relationship Management(PCRM) is a customer relationship management of public institution. Most of public servants at the 37 government ministries, however, has used PCRM as a simple tool for email service and online survey. This study shows government officials should understand the fact that PCRM is not a tool but a management system for general public; and utilize PCRM in each and every government PR practices. When using the PCRM indispensable to be shared with the PR of public sector, PCRM PR will be activated. The study also furnish various strategies and tactics for government PCRM PR.

Educational Utilization of Smart Devices in the Convergence Education Era (융복합 교육 시대에 스마트기기의 교육적 활용방안)

  • Pi, Su-Young
    • Journal of Digital Convergence
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    • v.13 no.6
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    • pp.29-37
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    • 2015
  • Entering the convergence education era, the emergence of smart devices removed the constraint of time and space for study, so if we use smart devices appropriately for education, it will strengthen students' abilities and cultivate creative human resource. Therefore the current study analyzed the general application condition of the smart devices through surveys targeted to students and proposed a measure in applying the smart device as an educational information. In relation to information application, a test was proceeded after carrying out education targeted to experiment group students by naming the group information search, communication, cooperation, sharing, report generation, data storage, online assessment and project management activity. Through the test and survey analysis, it was discovered that the experiment group students displayed higher self-efficacy and ability in applying the smart device as information compared to the control group.

A Study on Construction Plan for Character Archives (캐릭터 아카이브 구축 방안 연구)

  • Pyeon, Hyunchang;Rieh, Hae-young
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.29 no.2
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    • pp.149-168
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    • 2018
  • In modern society, the economic and cultural influence of characters is increasing day by day. However, there is no comprehensive records management system for characters in Korea. The purpose of this study is to identify the necessity of comprehensive character records management system and requirements for records producers and users, and suggest a construction plan for archives that reflects this idea. Related cases in domestic and overseas were identified and analyzed, survey was conducted of character designers and users participating in the '2017 Character Licensing Fair' in order to understand their needs on character archives, and it was followed by interviews of two character designers. From the implications of the related cases and the analysis results of the questionnaire survey and the interviews, plans for records collection, management, and services were suggested for constructing character archives. Specifically, preparation of collection policy, insertion of watermark to prevent pirating, online sales of characters, and one-stop service that can provide licensing for copyright protection and record utilization were suggested.

An Empirical Study on the Influence of Internal and External Characteristics on the Social Business Participation and the Moderating Effects of Psychological Contract (Social Business 참여에 영향을 주는 내.외재적 특성과 심리적 계약의 조절효과에 대한 실증연구)

  • Kim, Sang-Hyun;Kim, Geun-A
    • Journal of Information Technology Services
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    • v.10 no.4
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    • pp.1-19
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    • 2011
  • Following the growth of e-Business, there has been a recent increase of interest in promoting Social Business (s-Business) based on Social Network Service(SNS). As the introduction of the Internet brought about the increasing number of its users followed by the growing market of e-Commerce, online games, and e-Learning, the increasing number of SNS users has opened the new markets combining the existing industrial fields with SNS, and it developed into a revenue model beyond the mere sharing of information. Despite such industrial and social environments, understanding of new social business technology from the aspect of business has been insufficient, and the empirical study on participation in the social business has been scant as well. Thus, the main purpose of this study is to investigate the s-Business in detail and to study the factors giving influence to the users' participation in s-Business. This study proposes six variables(Self-Empowerment, Job Relevance, Formation of Social Capital, Relative Advantage, Shared Value, Relationship Specified Investment) and the moderating effects of Psychological Contract as influential factors closely related with s-Business. A total of 362 data from a survey were analyzed by using Structural Equation Modeling(SEM). Result showed that all factors with the exception of Job Relevance have meaningful influence on the intention to participate in s-Business. The implication of the findings suggests to compliment limitations of the existing researches, and to prepare the theoretical foundation for promoting s-Business participation in addition to further suggesting directionality from the view point of the users of the social business-relevant studies.

An Analysis of Yangseng(養生) in 『The Annals of the Joseon Dynasty』 (『조선왕조실록』에 나타난 양생법 고찰)

  • Nam, Jeonghyun;Lee, Jaewoo;Lee, Sangjae
    • Journal of Society of Preventive Korean Medicine
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    • v.24 no.1
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    • pp.15-25
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    • 2020
  • Objective : The purpose of this study was to analyze the frequency and contents of each 'Yangseng(養生)' category appeared in 『The Annals of Joseon Dynasty』, based on the Yangseng-related terms used in the records. Method : We selected 11 terms with the same meaning as 'Yangseng(養生)' and searched each of them on the website of the Annals of Joseon Dynasty online search service. Among the total of 679 records, 343 were classified into five categories: 'Mind Yangseng(精神養生)', 'Food Yangseng(飮食養生)', 'Doin-angyo(導引按蹻)', 'Lifestyle Yangseng(生活養生)', and 'Herb Yangseng(藥草養生)'. The contents and characteristics of each Yangseng category appeared in the 『The Annals of Joseon Dynasty』 were studied. Results : The term 'Jo-seop(調攝)' was most frequently used in the same meaning as Yangseng(養生), followed by 'Jo-ri(調理)', 'Jo-ho(調護)', 'Jo-yang(調養)', and 'Seop-yang(攝養)'. The frequency of records categorized into specific Yangseng methods(養生法) was in the order of 'Lifestyle Yangseng', 'Mind Yangseng', 'Food Yangseng', 'Herb Yangseng' and 'Doin-angyo(導引按蹻)'. The contents of 'Mind Yangseng' included 'control of emotions and thoughts', 'control of self-interest', 'emphasis on the cultivation of mind', and 'avoidance of stress'. The contents of 'Food Yangseng' were related to the amount of food intake and types of food. The contents of 'Lifestyle Yangseng' were related to 'work-rest balance(勞逸)', 'seasons(季節)', 'residence(居處)', 'bath(沐浴)', 'sexual life', 'sleep', and 'clothing'. The frequency of 'work-rest balance(勞逸)' was among the highest. Conclusion : Emphasis on mental health and work-rest balance appeared in 『The Annals of the Joseon Dynasty』 can have significant implications on people of today.

An analysis on the competition patterns between Paper-book and E-book using the Lotka-Volterra model (Lotka-Volterra 모형을 적용한 Paper-boook과 E-book의 경쟁관계 유형 분석)

  • Kim, Ka-Hee
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.11 no.12
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    • pp.4766-4773
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    • 2010
  • Electronic book(E-book) is a digitalized content which provides online service and digitalized text-based information that has been distributed in the form of Paper-book. E-book has been attracting people's attention in earnest since the Steven King's novel, 'Riding the Bullet' was published as a form of E-book in 2000. Since then, customers have paid attention to E-book, and the scale of E-book market has been growing sharply in Europe, China, Japan and Korea as well as the US. The purpose of this study is for actual analysis how Paper-book and E-book market compete with each other and expand into the world publication market. The relationship between Paper-book and E-book is modeled by the Lotka-Volterra Model designed for competitive relationships and estimate spreading curves. Also, competition patterns between Paper-book and E-book are analyzed by estimating coefficient of curve expression. This study shows the change of customers' demand which has been created since E-book was introduced to the publication market.

A Study on Fun Elements of Web 2.0 Blog Widget (Web 2.0 블로그 위젯의 재미 요소에 대한 연구)

  • Choi, Sung-Kyu;Kim, Kee-Sung;Jang, Seok-Hyun;Whang, Min-Cheol
    • 한국HCI학회:학술대회논문집
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    • 2009.02a
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    • pp.785-790
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    • 2009
  • Widgets are the instrument for representing user's character and embossing the value of blogs. The compound word of the Windows and Gadget the application, widgets are the functional program to displayed on the screen graphical user interface (GUI) tools as a kind of service that user want to see. On the operating system, the Web, and mobile area, widgets offer the delivery of information, convenience and efficiency. However widgets have been never gave satisfaction to user because it focused transmitting information and representing circumstance than fun. This study is for recognized fun elements that user feel interest and categorized fun elements each type of widgets. Fun elements of widget never been defined, we use fun elements on design and product area and emotional word that is representative of affectivity. And we make up an online questionnaire to blog users. The widget selected by popular degree among the domestic widgets and the Japanese widget. And the results of the questionnaire that 5-scales used based on user preferences to identify the elements that are fun.

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A Real-Time Disk Prefetch Scheme for Continuous Media Playback (연속매체 상영을 위한 실시간 디스크 프리팻칭 기법)

  • Lim Sung Chae
    • The KIPS Transactions:PartA
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    • v.11A no.7 s.91
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    • pp.547-554
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    • 2004
  • To play back CM (Continuous Media) in online mode, the multimedia system Is required to have a real-time disk scheduling scheme that can efficiently fulfill the strict temporal constraints of serviced CM streams to prevent hiccups. In general, such disk scheduling is performed based on the concept of periodic prefetching since a CM stream has a rather long Playback time. In this paper, we also propose a periodic prefetching scheme that runs by using real-time disk channels, called on-time delivery channels. Since the channels are generated from the bulk-SCAN algorithm and they can be allocated in a very flexible manner based on the EDF (earliest-deadline-first) algorithm, the proposed scheme provides a better Performance in terms of I/O throughput and the average response time, as well as hiccup-free playback of concurrent CM streams. To show that the proposed scheme outperforms other methods, we give some simulation results.