• 복식
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• 제58권9호
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• pp.151-165
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• 2008

The purpose of this study is to establish theoretical basis for relationship marketing exercised in the esthetic industry and to empirically analyze causal relationship among factors of esthetic relationship marketing, together with quality and the performance of the relationship. With empirical research, this study finds out that such relationship marketing factor as customer orientation, employee' expertise, physical property have an impact on the relationship quality between customers and esthetic salons' service providers. Customer satisfaction and trust increase the relationship between service providers and customers, and this also increases repurchase intention of the customer towards the service providers. These are significant findings in that they illustrate the importance of employee' expertise and customer orientation, and physical property in determining satisfaction and trust. The result of this study shows that service providers can enhance customer satisfaction and trust by utilizing relationship marketing more effectively, and can preserve the current customer basis.

• 산경연구논집
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• 제14권1호
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• pp.49-56
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• 2023

Purpose: This research aims to explore the impact of fashion marketing on the sales of luxury brand items and to identify the strategies that can be used to market luxury fashion items successfully, addressing the research gap of how fashion marketing can lead to increased sales, customer loyalty, and satisfaction for luxury brand items. Research design, data and methodology: The present study conducted the method of the PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) which is a reporting guideline for methodical assessments and meta-analyses. It offers a consistent approach for conducting and reporting these types of studies, which can help to improve their quality and transparency. Results: The findings indicated that fashion marketing can positively impact luxury brand sales. It can significantly increase the number of luxury brand purchases. the presence of the quality label increased the participants' purchase intention and attitude towards the brand, suggesting that the quality label can create a positive perception of the brand and increase the likelihood of purchasing. Conclusions: This research concludes that fashion marketing can have a positive effect on improved customer recognition of the brand. Thus, companies should focus on developing campaigns that capture the attention of potential consumers, creating an emotional connection with them.

• 한국식생활문화학회지
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• 제23권5호
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• pp.572-581
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• 2008

The principal objective of this study was to determine how the internal marketing of the contract foodservice management company affects job satisfaction and organization immersion, as well as the influence of the satisfaction of internal customers (employees) has on job satisfaction and organization immersion, and the function as a preceding variable that improves service quality. T-test, ANOVA, and linear regression analysis was conducted to analyze the hypotheses of the study. The summary of study as per the result of this corroborative study is presented as follows: It was verified that internal marketing affects organizational immersion and the job satisfaction of employees, and job satisfaction plays a crucial role in organizational immersion. Moreover, it was also confirmed that the higher the internal marketing is, the higher the job satisfaction and organization immersion will be, thereby improving the service quality provided by employees. If enterprise regards employees as internal customers and constantly and efficiently conducts internal marketing activities such as internal communication, training, welfare, compensation, delegation of power, supporting the management, etc, the organizational immersion and job satisfaction of employees will be heightened, thereby enhancing loyalty and pride in the organization to provide services with better quality.

• The Journal of Asian Finance, Economics and Business
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• 제7권12호
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• pp.951-958
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• 2020

This study examines the relationship between social media marketing and brand loyalty through brand trust. Respondents were drawn from customers of McDonald's, Malang City, East Java Province, Indonesia. For this study, 130 questionnaires were distributed and data were analyzed using the Structure Equation Model (SEM) version 22 of the AMOS (Analysis of Moment Structure) application. The results showed that social media marketing had an impact on increasing McDonald's brand trust and brand loyalty. Brand trust influences brand loyalty and brand trust can mediate the influence of social media marketing on McDonald's brand loyalty. The findings prove that brand trust can mediate the effect of social media marketing on customer loyalty to McDonald's brand. These results can be explained by the fact that marketing strategies through social media marketing, such as making it easy for customers to get information related to McDonald's on social media, can contribute to customer trust and that trust is formed because McDonald's always pays attention to the quality of the products offered. Brand trust can mediate the influence of social media marketing on customer loyalty to McDonald's brand. This means that information related to McDonald's on social media is proportional to the quality of the product offered.

• 한국실내디자인학회논문집
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• 제21권4호
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• pp.200-210
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• 2012

The objective of this study is to activate dining facilities by integrating the factors of space marketing. In this study, It extracts the factors of space marketing applied in the real space on the basis of precedent studies. The selection standard of precedent studies focused on the planning and strategy of space marketing conducted after 2000, and 28 factors in total 16 precedent studies were extracted. We extracted only the factors of space marketing which is applicable to dining facilities by merging and reestablishing them. The extracted 12 factors included. In this way, we conducted a survey on the factors of space marketing as well as utilization and satisfaction considered to be needed for the activation of dining facilities based on H university dining facility in Seoul. Accordingly, I collected a total of 215 copies and analyzed them by SPSS program. According to the result, it indicated that there were many students who primarily used the outside dining facilities rather than university dining facilities regarding the utilization of university dining facilities, and unsatisfactory factors included the design and size of the entrance, quality of the serving space, quality and noise of the dining space, other facilities, size and quality of the rest space and drinking fountain, snack bar, and cafe regarding the satisfaction of each space. It also indicated that the factors which influent the image of university dinning facilities the most included the marketing factors considered to activate university dining facilities such as spatial factors, sensuous factors, and environment friendly factors in order. Therefore, we can consider the interacting operation system that students primarily decorate, improve and use the spaces of the outside dining facilities and other university dining facilities. In conclusion, it's need to consider activating university dining facilities which have been responsible for only basic parts by integrating the marketing factors in common with the outside dining facilities.

• 한국경제지리학회지
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• 제12권4호
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• pp.613-626
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• 2009

본 연구는 외래관광객 방문유형과 국적에 따른 관광목적지로서 인사동 문화지구의 장소마케팅 이미지가 외래관광객의 만족도 및 재방문 의도에 미치는 영향관계를 규명함에 목적이 있었다. 실증분석결과는 다음과 같다. 첫째, 요인분석결과 장소마케팅의 유형은 '정체성', '매력물 삶의 질', '문화관광 경제', '도시재생'의 4개 요인이 추출되었다. 둘째, 관광객 유형별 장소마케팅 이미지 차이 분석결과 '매력물 삶의 질', '문화관광 경제' 및 '도시재생' 요인이, 관광객의 국적에 따른 장소마케팅 이미지는 '매력물 삶의 질' 요인이 유의한 차이가 있는 것으로 나타났다. 셋째, 장소마케팅 이미지가 관광객의 만족도에 미치는 영향을 분석한 결과 '문화관광 경제 요인', '도시재생 요인' 그리고 '정체성 요인'이 그리고 관광객의 재방문 의도에는 '매력물 삶의 질 요인', '문화관광 경제 요인' 및 '도시재생 요인'이 영향을 미치는 것으로 나타났다.

• 한국비블리아학회지
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• 제32권1호
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• pp.89-113
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• 2021

본 연구는 공공도서관에서 이루어지는 내부마케팅이 공공도서관 사서의 직장생활의 질에 미치는 영향 관계를 실증적으로 규명한 것이다. 이를 위하여 서울 소재의 공공도서관에서 근무하는 현직 사서를 대상으로 2020년 7월 25일부터 59일 동안 네이버폼을 통하여 설문조사를 실시하였으며, 회수된 120부의 응답지를 통계 프로그램인 IBM SPSS 25를 활용하여 요인분석, 신뢰도 분석, 빈도분석, 상관분석, 다중회귀분석을 실시하였다. 본 연구의 결과, 공공도서관의 내부마케팅은 사서의 직장생활의 질에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 내부마케팅의 개선방안으로는 체계적이고 지속 가능한 내부마케팅 제도의 운영, 고학력 사서에 대한 경력 인정과 적절한 보상, 사서의 임금체계에 대한 개선, 경영층 지원과 권한위임을 중심으로 한 내부마케팅 제도의 활성화를 제언하였다.

• 품질경영학회지
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• 제35권4호
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• pp.78-88
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• 2007

This paper is to investigate the relationship between international marketing and service quality, and the moderating effect of gender in that relationship. The data to make an empirical analysis were gathered from 269 workers in telecommunication sector. Multiple regression analysis revealed that (1) education was positively related with tangibility, reliability, responsiveness, empathy, assurance, and (2) internal communication was positively related with tangibility, reliability, responsiveness, assurance, and (3) delegation of authority was positively related with assurance. Hierarchical multiple regression analysis revealed that (4) compensation was more positively related with reliability in woman, and (5) employment security was more positively related with assurance in man.

• Journal of Biosystems Engineering
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• 제38권1호
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• pp.18-24
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• 2013

Purpose: This study was conducted to develop an optimal combine scheduling program using Max-Coverage algorithm which derives the maximum efficiency for a specific location in harvest seasons. Methods: The combine scheduling program was operated with information about combine specification and farmland. Four operating types (Max-Coverage algorithm type, Boustrophedon path type, max quality value type, and max area type) were selected to compare quality and working capacity. Result: The working time of Max-Coverage algorithm type was shorter than others, and the total quality value of Max-Coverage algorithm and max quality value type were higher than others. Conclusion: The developed combine scheduling program using Max-Coverage algorithm will provide optimal operation and maximum quality in a limited area and time.

• Asia Marketing Journal
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• 제20권1호
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• pp.69-87
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• 2018

This study examines the linkage between Korean wave, corporate image and country image, perceived quality of products made in the country. To close a gap lacking empirical studies on impacts of corporate image to country image and to further understand impacts of Korean wave, this study conducts survey over Chinese consumers to test the effects of corporate image, Korean wave to the country image, and verify on its effects to perceived quality of the products made in the country. The results show that both corporate image and Korean wave influences to form positive country image of Korea, and perceived quality of Korean made products. The size of effects varies upon products type and stimuli. This study could provide policy makers insights how to promote country image as well as support SMEs for developing overseas markets. Also, it could give marketers valuable implications to develop effective global marketing strategies using cultural assets, country image and salient corporate image.