• Journal of the Korea Safety Management & Science
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• v.15 no.2
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• pp.31-38
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• 2013

As people make efforts on accident prevention, the number of accidents has decreased over the years, however the number of fatal major industry accidents has rather increased, which resulted in the increase of the number of deaths in total. Under these conditions, there is an attempt to introduce and perform the safety vocational education system as a means for preventing major industry accidents. Therefore, in this paper, we analyse vocational education of manufacturing industry from the safety's point of view and suggest the efficient techniques measuring and managing each safety management. Proposed techniques show that the specification on safety determines weight through the managers of firms and each process is suggested by using SN ratio.

• Proceedings of the Safety Management and Science Conference
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• 2013.04a
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• pp.255-261
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• 2013

As people make efforts on accident prevention, the number of accidents is decreasing, fatal major industry accidents are rather than increasing so that the number of deaths has not decreased. Under these conditions, there is an attempt to introduce and perform the safety vacational education system as a means for keeping from major industry accidents. Therefore, in this paper, we analysis vacational education of manufacturing industry in safety point of view and suggest the technique efficiently measuring and managing each safety management. Proposed the technique shows that the specification on safety determines weight through the managers of firms and each process is suggested by using SN Ratio.

• Journal of the Korea Safety Management & Science
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• v.7 no.4
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• pp.27-38
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• 2005

In manufacturing industry of the modem industrial society, people increasingly become concerned the awareness of safety increasingly although they have regarded production the most important factor. Even though, as people make efforts on accident preventions, the number of accidents is decreasing, fatal major industry accidents are rather thanincreasing so that the number of deaths has not decreased. Under these conditions, there is an attempt to introduce and perform the process safety management system as a means for keeping from major industry accidents. However, it leaves to be desired on the methods of measuring process safety in the general manufacturing industry, while it is available to do that in the chemistry industry. Therefore, in this paper, we analysis processes of manufacturing industry in safety point of view and suggest the technique efficiently measuring and managing each process. Proposed the technique shows that the specification on safety determines AHP weight through the managers of firms and each process is suggested by using normalized matrix.

• Journal of the Korea Safety Management & Science
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• v.19 no.2
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• pp.159-171
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• 2017

This study aims to analyze the influence of psychological capital on organizational performance and to verify the moderating effect of emotional intelligence and the mediating effect of positive mood. The results of an analysis are as follows: First, the influence of psychological capital is higher in job satisfaction than in OCB. Second, the moderating effect of emotional intelligence is recognized in psychological capital and organizational performance. In particular, job satisfaction shows a higher moderating effect than OCB does. Third, no direct effect of psychological capital on OCB is recognized while an indirect effect of psychological capital on OCB through positive mood is recognized. Thus, it is judged that the results of this study would be effectively utilized as a means of motivation for growing individuals and achieving organizations'goals by emphasizing the importance of psychological capital and psychology and systematically managing psychological phenomena according to individual differences.

• Journal of Intelligence and Information Systems
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• v.9 no.2
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• pp.121-133
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• 2003

Due to the rapid growth of Internet, means of communication with customers in a traditional customer support environment such as telephone calls are being replaced by mainly e-mail in a Web-based customer support system. Although such a Web-based support is efficient and promises potential benefits for firms, including reduced transaction costs, reduced time, and high quality of support, there are some difficulties associated with responding to many types of customer's inbound e-mails appropriately. As many types of e-mail are received, considerable attention is being paid to methods for increasing the efficiency of managing and responding e-mails. This research proposes an intelligent system for managing customer's inbound e-mails in organizations by applying case based reasoning technique for responding to various customers' inbound e-mails more effectively. In this approach, a case is represented as a frame-typed data structure corresponding to an inbound e-mail, keywords, and its reply e-mail. In the retrieval procedure, keywords and affinity set is developed to index a case, and then the case is represented as a vector, a case vector. Also, cosines value is calculated to measure the similarity between a new inbound e-mail and the cases in the case base. In the adaptation procedure, we provide several adaptation strategies to adapt and modify the retrieved case. The strategies guide to make an outbound e-mail using product databases, databases for customer support, etc. Additionally, the Web-based system architecture is proposed to implement our methodology. The proposed methodology and system will be helpful for developing more efficient Web-based customer support.

• Proceedings of the KAIS Fall Conference
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• 2003.11a
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• pp.185-190
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• 2003

Due to the rapid growth of Internet, means of communication with customers in a traditional customer support environment such as telephone calls are being replaced by mainly e-mail in a Web-based customer support system. Although such a Web-based support is efficient and promises potential benefits for firms, including reduced transaction costs, reduced time, and high quality of support, there are some difficulties associated with responding to many types of customer’s inbound e-mails appropriately .As many types of e-mail are received, considerable attention is being paid to methods for increasing the efficiency of managing and responding e-mails. This research proposes an intelligent system for managing customer’s inbound e-mails in organizations by applying case based reasoning technique for responding to various customers' inbound e-mails more effectively. In this approach, a case is represented as a frame-typed data structure corresponding to an inbound e-mail, keywords, and its reply e-mail. In the retrieval procedure, keywords and affinity set is developed to index a case, and then the case is represented as a vector, a case vector. Also, cosines value is calculated to measure the similarity between a new inbound e-mail and the cases in the case base. In the adaptation procedure, we provide several adaptation strategies to adapt and modify the retrieved case. The strategies guide to make an outbound e-mail using product databases, databases for customer support, etc. Additionally, the Web-based system architecture is proposed to implement our methodology. The proposed methodology and system will be helpful for developing more efficient Web-based customer support.

• The KIPS Transactions:PartD
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• v.12D no.3 s.99
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• pp.461-470
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• 2005

This paper suggests a new policy for consolidating a company's profits by segregating the clients using the contents service and allocating the media server's resources distinctively by clusters using the cluster analysis method of CRM, which is mainly applied to marketing. In this case, CRM refers to the strategy of consolidating a company's profits by efficiently managing the clients, providing them with a more effective, personalized service, and managing the resources more effectively. For the realization of a new service policy, this paper analyzes the level of contribution $vis-\acute{a}-vis$ the clients' service pattern (total number of visits to the homepage, service type, service usage period, total payment, average service period, service charge per homepage visit) and profits through the cluster analysis of clients' data applying the K-Means Method. Clients were grouped into 4 clusters according to the contribution level in terms of profits. Likewise, the CRFA (Client Request Filtering algorithm) was suggested per cluster to allocate media server resources. CRFA issues approval within the resource limit of the cluster where the client belongs. In addition, to evaluate the efficiency of CRFA within the Client/Server environment the acceptance rate per class was determined, and an evaluation experiment on network traffic was conducted before and after applying CRFA. The results of the experiments showed that the application of CRFA led to the decrease in network expenses and growth of the acceptance rate of clients belonging to the cluster as well as the significant increase in the profits of the company.

• Journal of the Korean Society for information Management
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• v.26 no.1
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• pp.125-145
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• 2009

E-mail became the universal communication means today that is widely used socially. It is being used as an important communication means in a problem about interchange and commerce with foreign countries as well as exchange of opinions within public agency and in relationship with other institution, corporation or organization. Also, in the trend of pointing to digital government, e-mail is becoming the primary means of contacting with the people. However, our country is not recognizing e-mail as official record yet, and is not offering any guideline for managing e-mail. E-mail is one form in electronic record, and needs to be acquired and managed as record given having been used for public service. It is essential to prescribe meta-data elements necessary for acquisition and management. Accordingly, the final purpose of this study is to offer the foundation in the e-mail record management of our country, by suggesting meta-data elements that will need to be secured when acquiring e-mail record.

• Journal of the Architectural Institute of Korea Planning & Design
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• v.34 no.5
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• pp.71-78
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• 2018

This study seeks to identify elements of spatial planning for areas surrounding children's parks in order to improve child safety. It will identify different aspects of child safety and extract elements of safety planning for the areas surrounding children's parks from a literature review of both domestic and international research. The study classifies the space between one's residence and the children's park as either a "means of access", such as pedestrian walkways and streets, or a "boundary", which consists of the entrance, exit, and fences; then, the derived safety planning elements were categorized in accordance with this classification. In order to ensure the validity of the planning elements, an expert survey was conducted of environment planners who specialize in the palnning and designing of residential area as well as government employees who are in direct charge of managing children's parks. The survey findings were as follow. First, the pedestrian walkway(means of access) near the park is the most crucial factor in regards to the safety of children, followed by the entrance and exit(boundary), fency(boundary), and streets (means of access), in descending order of importance. Thus, improving the safety of the pedestrian walkway should be considered first and foremost, and it should precede improving the surrounding streets. Second, an investigation of the need for safety devices near the children's park showed that securing visibility, through the installation of an illegal parking prevention device, is imperative. Illegal parking near children's parks poses a grave risk to pedestrian safety and demands immediate action. Furthermore, a section of streets within 300m of the park entrance should be designated as a children protection zone, in addition to the designation of school zones near elementary schools.

• The KIPS Transactions:PartD
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• v.14D no.3 s.113
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• pp.319-328
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• 2007

As the coverage of Web services become wider and the number of implementation cases is growing, the importance of applying the Web services quality model to real world is increased. For maintaining the level of Web services qualify, it should be required to study on assurance method of Web services qualify level. Assurance for Web services, which is newly proposed by OASIS TC, means the totality of activities for managing the quality level of them. For managing Web service quality, Web service associates could usually use SLA(Service Level Agreement) method in which a service consumer contracts for some service level with a service provider and gives for penalty or pays incentives according to the result of evaluation of services. But, there are some difficulties in applying SLA to Web services, because Web services have publicity, multiple users, and 3rd party for management. So, we need a new assurance method for Web service by considering the characteristics of Web services. This paper provides the new concept of committed assurance level for Web services. This concept can be defined as the set of maximum level of quality expected by each user, which provide the consistent view of Web service quality. This paper presents the method for duality associates to preserve some quality level of Web service by using this concept.