• 제목/요약/키워드: literatures

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내부서비스품질과 관련 변수들과의 관계에 관한 연구 (The Antecedent and Consequences of Internal Service Quality)

  • 강기두
    • 품질경영학회지
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    • 제33권3호
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    • pp.1-18
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    • 2005
  • Internal marketing has been suggested as the approach for service organizations to be service-and customer-oriented; and the issues of internal service quality has been one of topics widely discussed in the internal marketing literature. The purpose of the current study is to examine the antecedents and consequences of internal service quality which is believed to increase such organizational performances as customer satisfaction, retention and revenue. In consistent with the previous studies in service marketing literatures, the current study identifies several constructs as the antecedents and consequences of internal service quality: management commitment to service quality, employee satisfaction, self-efficacy, and adaptability. The empirical study testing the causal relationships' among the constructs verifies the proposed relationships among the constructs suggested in the current study.

시그마 수준과 계산 방법에 대한 고찰 (A Study on Sigma Level and Its Calculation)

  • 박준오;박성현
    • 품질경영학회지
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    • 제31권2호
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    • pp.194-204
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    • 2003
  • It is very important to understand and interpret the meaning of the sigma level correctly through the Six Sigma project. Especially, the confusion over the relation between sigma level from the short-term point of view and defective proportion or DPMO from the long-term point of view may make a big gap between expected results of the Six Sigma project and real results in the field. The one-tail approximation is commonly used to calculate the sigma level both in most literatures introducing Six Sigma and actual cases of the Six Sigma project. Since the one-tail approximation undervalues the sigma level of the fields such as business and service of which the sigma level is generally low, however. there can be misleading results of the explanation of the sigma level and inappropriate project evaluation. This paper describes the relation between sigma level and defective proportion in detail and clears the difference between the one-tail and two-tail approximation.

초우량 조직을 위한 품질경영혁신 도전 -한국과 중국의 비교- (Excellence for Organization Quality Management Innovation Challenge -Comparison of Korea and China-)

  • 김계수;속대붕
    • 품질경영학회지
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    • 제41권4호
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    • pp.499-512
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    • 2013
  • Purpose: Quality Innovation Managements recently focus on developing relationship with customers to meet their requirements and enhance loyalty in the competitive environments in Countries. The purpose of this study is to explore the effects of innovation, quality, satisfaction and customer loyalty. Methods: After reviewing the literatures, the structural equation modeling (SEM) was conducted test the research model. The data was collected from Quality Leader by the questionnaire In Korea and China. Results: The results of SEM show that hardware innovation quality have a positive effect on customer satisfaction. Customer Satisfaction have a positive effect on customer satisfaction. Conclusion: The authors demonstrate that the hardware innovation quality is related positively to customer satisfaction. And customer satisfaction has a positive effect on customer loyalty. A number of notable findings are reported including the empirical verification that hardware innovation quality, customer satisfaction, and customer loyalty may all be directly related to business performance.

Rethinking Fashion: Fashion, Art and the Anthropology of Art -A Case of the Vivienne Westwood Exhibition at the V&A-

  • Lee, Jung-Taek
    • International Journal of Costume and Fashion
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    • 제4권
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    • pp.131-144
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    • 2004
  • “The ultimate aim of the anthropology of art [fashion] must be the dissolution of art [fashion].” Alfred Gell, Art and Agency (1998) This study aims to rethink fashion by examining issues that have emerged out of recent writings in the anthropology of art. Since their inaugural coinciding, sound discussions have emerged between the anthropology of art and the art world, addressing such subjects as: ‘artworks and artefacts’, ‘Western and non- Western discourse’, and ‘art and agency’ (Gell 1992; 1993; 1996; 1998). This study is comprised of a series of discussions, the subjects of which follow: the relationship between fashion and art; art and the anthropology of art; and in parallel with this, examining the possibility for an anthropology of fashion. This study employs a qualitative approach based on the discussion of relevant literatures dealing with fashion, art and art theory for its methodology, followed by a brief examination of a case of the Vivienne Westwood exhibition at the Victoria and Albert Museum in terms of an empirical account.

패션점포의 관계마케팅 형성과정모형에 관한 이론적 고찰 (A Study on the Relationship Marketing Process Model for Fashion Stores)

  • 김지연
    • 한국의류산업학회지
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    • 제7권6호
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    • pp.609-616
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    • 2005
  • The purposes of this study were to investigate relationship marketing in fashion retail setting through literatures and were to set up a relationship marketing model which is suitable for fashion stores. In order to achieve the purposes of this study, concepts and properties of relationship marketing were studied through the previous studies. Relationship marketing research tendency in retail setting was examined and relationship marketing strategies of fashion stores were examined. As a results, relationship marketing process model for fashion stores was developed. The variables influenced on long-term relationship intention of fashion consumers may be relationship benefits, satisfaction, trust, and commitment. Relationship benefits might have an influence on satisfaction, trust, and commitment. Finally commitment might have an influence on long-term relationship intention. Also, Consumer buying characteristics and consumer relationship disposition might have an influence on relationship marketing process model for fashion stores.

Economic Dispatch Using Hybrid Particle Swarm Optimization with Prohibited Operating Zones and Ramp Rate Limit Constraints

  • Prabakaran, S.;Senthilkuma, V.;Baskar, G.
    • Journal of Electrical Engineering and Technology
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    • 제10권4호
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    • pp.1441-1452
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    • 2015
  • This paper proposes a new Hybrid Particle Swarm Optimization (HPSO) method that integrates the Evolutionary Programming (EP) and Particle Swarm Optimization (PSO) techniques. The proposed method is applied to solve Economic Dispatch(ED) problems considering prohibited operating zones, ramp rate limits, capacity limits and power balance constraints. In the proposed HPSO method, the best features of both EP and PSO are exploited, and it is capable of finding the most optimal solution for the non-linear optimization problems. For validating the proposed method, it has been tested on the standard three, six, fifteen and twenty unit test systems. The numerical results show that the proposed HPSO method is well suitable for solving non-linear economic dispatch problems, and it outperforms the EP, PSO and other modern metaheuristic optimization methods reported in the recent literatures.

실내공간의 비선형적 특성 분석에 관한 연구 (A Study of Non-Linear Characteristics in the Interior Space)

  • 이은정;한영호
    • 한국실내디자인학회:학술대회논문집
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    • 한국실내디자인학회 2006년도 춘계학술발표대회 논문집
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    • pp.206-209
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    • 2006
  • The concept of non-linearity, which has been derived from a scientific paradigm, has generated new discourse in formative arts. The non-linearity enables various new possibilities such as, generation of diverse and dynamic space, creation of non-geometric form and space, and the shape in the space as it is in nature. This study percepts and explains the concepts of non-linearity and their principles in space modeling in the field of interior design, in terms of the philosophy of fractal geometry. We also analyze cases, which shows trends and specific embodiments of non-linear space modeling. This study will provide perspectives on the non-linearity as a new methods in the space modeling. For the study, we review the concept and characteristics of non-linearity, by examining various literatures, and developed an analyzing tool which was used to study various cases of Western and Korean interior Design.

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구매-공급사 간 협력관계에서 사용되는 상호작용(도구 및 관례)과 상호작용의 성취결과 (Tools, Joint Practices, and Performance Outcomes of Customer-Supplier Partnerships)

  • 정승호
    • 산업공학
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    • 제14권3호
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    • pp.236-246
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    • 2001
  • The purpose of the study is to identify specific tools and joint practices used in customer-supplier partnerships and to investigate performance outcomes resulting from using the identified tools and joint practices. To achieve the purpose, related literatures in the area of marketing, purchasing, and management systems engineering are reviewed. Successful and world-class supply and/or supplier management cases are examined in-depth as well. Before addressing the purpose of this study, quality experts' assertions on and historical perspective of Supply Chain Management(SCM) and general issues on customer-supplier partnerships are also mentioned.

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Rule Induction Considering Implication Relations Between Conclusions

  • Inuiguchi, Masahiro;Inoue, Masanori;Kusunoki, Yoshifumi
    • Industrial Engineering and Management Systems
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    • 제10권1호
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    • pp.65-73
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    • 2011
  • In rough set literatures, methods for inducing minimal rules from a given decision table have been proposed. When the decision attribute is ordinal, inducing rules about upward and downward unions of decision classes is advantageous in the simplicity of obtained rules. However, because of independent applications of the rule induction method, inclusion relations among upward/downward unions in conclusion parts are not inherited to the condition parts of obtained rules. This non-inheritance may debase the quality of obtained rules. To ensure that inclusion relations among conclusions are inherited to conditions, we propose two rule induction approaches. The performances of the proposed approaches considering the inclusion relations between conclusions are examined by numerical experiments.

연교(連翹)추출물의 일반(一般) 약리작용(藥理作用) (Pharmacological Studies on Forsythiae Fructus)

  • 이은방;금혜정
    • 생약학회지
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    • 제19권4호
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    • pp.262-269
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    • 1988
  • The Forsythiae fructus is described to be used as an antiinflammatory drug, diuretics, antidotes and antibacterials in oriental literatures. In order to investigate the efficacy of Forsythiae viridissima (Oleaceae), the methanol extract and its fraction have been evaluated for the acute toxicity, antiinflammatory, analgesic and spasmolytic action in animals. The methanol extract of Forsythiae fructus was found to have significant antiinflammatory activity in the acute and subacute antiinflammatory model in rats, but have no analgesic action. Furthermore, through fractionation procedure, it was found that the active compounds were easily soluble in chloroform and butanol. It is also noted that the extracts had spasmolytic activities in the rat fundus and uterus and had low acute toxicity in mice.

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