• Journal of the Korean Society for Library and Information Science
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• v.46 no.2
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• pp.29-54
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• 2012

This study aims to grasp what factors affect users' recognition level and expectation level for library service, being offered at the library of Korea National Open University. Also, this study seeks to conduct a survey and analyze whether users' recognition level by library service dimensions has actually influenced the intention and the satisfaction with using the library. For this, it carried out the theoretical approach, which considers domestic and foreign documents on evaluation of quality of library service, and the empirical approach of questionnaire research and analysis. A research model was designed on the basis of LibQUAL+model to achieve the objective of this research. And the group-based difference was confirmed by carrying out verification on research hypothesis. As a result of analysis, the users' current recognition level by library service dimensions of Korea National Open University was indicated to have influence on the whole satisfaction with library and the continuous use intention. The whole satisfaction was indicated to have an effect on continuous use intention. Also, to enhance users' satisfaction level according to the behavioral characteristics of using library, the core elements for improving the library service of Korea National Open University were cited and these include improving the facility of library, implementing smart digital library system for offering remotely academic information, and securing diversity and currency of academic information sources such as printing materials and electronic materials.

• Journal of the Korean Society for Library and Information Science
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• v.40 no.2
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• pp.243-261
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• 2006

Variety methods are applied to estimating the value of a public library. This study explored the methods valuing of a public library focused on the consumer surplus and contingent valuation and measured the direct economic value of a public library by using these methods. 84% of the respondents are perceived that public library impact their life. And the users indicated that they are willing to pay 8,720 won per month to use a public library and 1,470 won to borrow a book from the library. Given reasonable assumptions about the cost of service, users place a value on the use of a public library is 1/3 times, the borrowing a book from the library is 3 times.

• Journal of Korean Library and Information Science Society
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• v.37 no.4
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• pp.181-200
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• 2006

This study examined the perceptions of freshmen students on the use of a university library site. The students were in the beginning month of their undergraduate program in Hansung University without being taught a formal library instruction session. The results show users experienced uncertainty, difficultly, confusion and anxiety while they were interacting with various functions of the library site. The findings revealed that the users' perceptions were originated from: (1) the insufficiency of the students' knowledge and skills related to library use and (2) the inadequacy of the library system features, in particular its interface features. Based on the findings, implications to improve library instructional services and system interfaces are suggested.

• Journal of the Korean Society for information Management
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• v.32 no.3
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• pp.261-276
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• 2015

The aim of this study is supporting efficient development of library collection and improvement of library service for users by analyzing utilization patterns of library collection using circulation statistics of medical library users. With this purpose, circulation statistics were extracted from 90,420 cases of circulation records in A library for recent 3 years (from 2012 to 2014). Specifically, circulation data categorized according to status and subject, loan data of most popular books and use data of inter-library loan service were collected and analyzed. Subject groups of this study are undergraduate students, graduate students and incumbent hospital employees including faculty members, training members and nondoctor members. For the result, medical library users intensively lent materials of Technology (Applied Sciences), Literature and Social science areas. Especially, the demand of the materials of literature was higher than the demand of the other subject areas compared in the base of collection development.

• Journal of Korean Library and Information Science Society
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• v.43 no.2
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• pp.293-315
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• 2012

Recently there have been an increase in number of new library buildings and its users due to the demand of lifelong learning and cultural experiences of the local community and also the extension to their opening hours. At the same time there have been a growing number of problem users in local libraries. This seems closely associated with an increase in number of unemployment rates and their mental health issue. This causes a great challenge to the local libraries. in particular, to the front-line librarians. If these challenges are not dealt appropriately at all levels within the library organization the overall quality of services is likely to degrade leaving the general users dissatisfied and the staff adversely affected. Therefore in this study we propose a charter of library service and a library code of conduct to meet the aforementioned challenges and enhance the overall quality of library services.

• Journal of the Korean Society for information Management
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• v.27 no.2
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• pp.201-216
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• 2010

The idea of Library 2.0 originated from the concept of Web 2.0 social interactions within the Web. From this aspect, Library 2.0 is a library blended with Web 2.0. The most remarkable features of Library 2.0 are interactions and user involvement. Users' roles in new library environments are greater since they can contribute to establishing a library collection by annotating, blogging, reviewing, etc. While users' roles become important, the responsibilities of the librarians increase due to the unfiltered information created by users. Librarians now should extend their roles as information creators, organizers, providers, managers, as well as moderators. In this paper, we reviewed the current literature on the new paradigm of digital libraries, Library 2.0, and the development of Library 2.0. In addition, we discuss the extended role of the Librarian 2.0 in Library 2.0.

• Journal of Korean Library and Information Science Society
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• v.22
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• pp.205-244
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• 1995

Originally the concept of the traditional resource sharing has been discussed in the context of bibliographic materials, and has been labor-intensive and high-cost activities. The technology has had a great impact on such pattern of the resource sharing, and has expanded the limited scope of the traditional concept into the sharing of library information in the levels of local, regional and national systems, and expertise, materials, facilities, equipments and personnels of the library system. While the traditional circulation service as a basic method to share library materials by users can provide the resource to a single person at a time, the electronic resource can be shared, by multi-users at a time anytime anywhere. The maximization of the electronic resource sharing requires that publishing process should be fundamentally changed and articles, books, chapters, speech manuscripts, music scores, maps, sound, and other formats of materials should be prepared in machine readable format. This study examined the positive effects of the technology on the resource sharing, but not investigate the concrete and complex problems as to the cost, guidelines, detailed procedures, design details, and intellectual properties and protection involved in the resource sharing. Some findings extracted from the study can be summarized as follows; (1) ILL will lose its meaning as a method to share the materials if they are all in the electronic format and the phrase 'networked information resource' becomes omnipresent. (2) The technology keeps on changing the concept of resource sharing. Today, the scope of resource sharing not only encompasses the sharing of the primary and secondary materials but also the sharing of the processings(eg. cataloging), expertise, user education, special facilities, and the integrated automated library systems. (3) The sharing of the networked resource will be a method to provide better services for library users in the low cost. (4) The a n.0, pplication of the technology to the resource sharing should be focus on the method which allows an end-users to do the direct access to the needed materials, and to be delivered the primary document as soon as possible.

• Journal of the Korean Society for Library and Information Science
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• v.8
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• pp.103-128
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• 1981

This study has two aims. one is to devide the ideology of reference service into three groups such as conservative, moderative, and progressive theories, and then investigate the validity of each theory as well as any problems to be suggested. The other is to establish appropriate standards of reference service according to the types of libraries and users, based on the analysis of such theories. Each theory has its own merits and demerits. Accordingly, it seems to be difficult to apply uniformly and theory into users who have different types of question and educational levels. And also it is difficult to apply into various libraries which have different aims of establishment, characteristics, and the users of each library. Consequently, it is suggested to set up a norm of reference service according to the types of libraries and users respectively. The conservative theory is applicable to small and medium sized public libraries, school libraries, and college and university libraries of which the users are mainly students and citizens. The progressive theory is desirable for special and academic libraries as well as large public libraries where the users are mainly specialists. and scholars.

• Journal of the Korean Society for Library and Information Science
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• v.40 no.4
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• pp.287-305
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• 2006

Many public libraries in Korea have a library service charter setting out the standard of service users can expect. It will help drive and sustain a process of continuous improvement in library service quality and help poster good relations with users, most of whom will appreciate library efforts to take account of their views. In this background. the purposes of the study are (1) to study a theoretical review of the library service charter, (2) to explore an analytical evaluation of charter's contents. through a library service charter of 'B' public library in located Gyeonggido. Analytical results generally. 'B' Public library's charter fulfills the charter's principles and criteria, but service practice standards are insufficient for appropriateness and realization.

• International Journal of Knowledge Content Development & Technology
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• v.14 no.2
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• pp.99-139
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• 2024

In this study, the library ESG evaluation indicators specialized for libraries were developed, and based on which, a survey was conducted targeting the actual libraries to evaluate the ESG level of libraries. As a result of the study, first, among the ESG evaluation indicators, the indicators of the social field and the governance field are demonstrating high in which field of the library's ESG evaluation indicators will appear the highest. The social area's high score of 3.70 seems to be because the protection of users' rights, occupational safety, and contribution to society and the local community are very closely related to the original role of the library. Second, it may be seen that there is a difference between the questions in the corporate governance part, while the averages are the same. In the case of library's cooperation, it turned out that it was 3.94 in the necessity evaluation of the evaluation indicators, but it was lowered to 3.61 in the actual library situation evaluation. Meanwhile, in connection with the activities of the director of library and the board of directors, it may be seen that the index evaluation increased from 3.32 to 3.58 in the actual evaluation.