Browse > Article

A Study on Developing a Charter of Library Service and a Library Code of Conduct  

Hoang, Gum-Sook (대림대학교 문헌정보학과)
Lee, Young-Sook (상명대학교 문헌정보학과)
Publication Information
Journal of Korean Library and Information Science Society / v.43, no.2, 2012 , pp. 293-315 More about this Journal
Abstract
Recently there have been an increase in number of new library buildings and its users due to the demand of lifelong learning and cultural experiences of the local community and also the extension to their opening hours. At the same time there have been a growing number of problem users in local libraries. This seems closely associated with an increase in number of unemployment rates and their mental health issue. This causes a great challenge to the local libraries. in particular, to the front-line librarians. If these challenges are not dealt appropriately at all levels within the library organization the overall quality of services is likely to degrade leaving the general users dissatisfied and the staff adversely affected. Therefore in this study we propose a charter of library service and a library code of conduct to meet the aforementioned challenges and enhance the overall quality of library services.
Keywords
A charter for library service; A library code of conduct;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
연도 인용수 순위
1 국립중앙도서관 도서관연구소. 도서관이용자 응대서비스 매뉴얼 개발 연구. 서울: 국립중앙도서관 도서관연구소, 2011.
2 기획예산처, "공공기관이 제공하는 서비스, 한 눈에 : 기획처, 고객헌장 및 서비스이행표준 가이드북을 제작․배포." 보도자료, 2007. 6. 29.
3 박현주. "도서관 이용자 불량행동에 관한 고찰." 한국비블리아학회지. 제21권 제2호(2010. 6). pp.57-68.
4 이상복, "도서관서비스헌장에 관한 이론적 연구." 한국문헌정보학회지, 제40권 제4호(2006. 12). pp.287-305.
5 Bangs, Patricia. "When Bad Things Happen in Good Libraries: Staff Tools for the '90s and Beyond." Public Libraries, Vol.37, No.4(April, 1998). pp.196-199.
6 Bullard, S. W. "Gypsies, Tramps and Rage: Coping with Difficult Patrons." The Reference Librarian, Vol.36(2002). pp.245-252.   DOI   ScienceOn
7 Comstock -Guy, Stuart. "Disruptive Behavior: Protecting People, Protecting Rights." Wilson Library Bulletin. Vol.69, No.6(Jun, 1995). pp.30-35.
8 Curry, A. "Managing the Problem Patron." Public Libraries, Vol.35, No.3(March, 1996). pp.181-188.
9 McNeil, Beth and Denise J. Johnson. Patron Behavior in Libraries: A Handbook of Positive Approach to Negative Situations. Chicago: American Library Association, 1996.
10 Wills, M. R.. Dealing with Difficult People in the Library(American Library Association, Chicago and London. 1999).
11 Jacksonville Public Library. Customer Code of Conduct, .
12 Salem Public Library Problem behavior Manual: .