• Knowledge Management Research
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• v.17 no.3
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• pp.227-248
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• 2016

Customer satisfaction dominates research on customer-firm performance relationships; however, with a few exceptions, the authors of most prior studies did not examine the possibility that an organizations' customer relationship management can increase its knowledge management. Building on previous literature of information processing theory and transaction cost perspective, this paper investigates the effect of various characteristics of customer relationship an organization cultivates on its own innovativeness. Specifically, we identify closeness, communication, sympathy as three critical components of managing customer relationship. Data from a multi-informant survey conducted to 442 organizations in Korean bank industry show that an organization's relationship with its customers has significant effects on its innovativeness. This study highlights the importance of customer relationship in terms of enhancing innovations, and helps to explain interactive effects among customer relationship, organizational learning, and innovativeness.

• Proceedings of the Safety Management and Science Conference
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• 2009.11a
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• pp.601-616
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• 2009

Small & Medium construction firms have been faced with demand of environmental changes. construction firms have been required to improve their structures to reinforce the competitiveness. so, these firms are making desperate efforts, which are reorganization, renovation, improvement. this study would be emphasized the Quality Management in construction work. For this, It must be supposed a plan to improve a construction organization. The Construction Firm would be executed Quality Management learning, leadership, understanding of Quality Management to construction workers.

• International Journal of Quality Innovation
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• v.7 no.1
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• pp.195-205
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• 2006

Both the total quality management (TQM) and learning organization (LO) appear to be promising approaches for organizational transformation towards a more effective, efficient, and responsive organization in the past. The evolutionary development and theory supports for these two fields are distinct but they appear to have more in common than they have in distinctiveness. However, there is little synergy developed between these two fields both in academic research and industrial applications. It is possibly due to the fact that both the academia and industry are taking a limiting polarized view of TQM and LO and hence not getting the benefits of linking the two. This paper tries to establish a link between the organizational learning capability and the quality culture for TQM implementation based on a case study on the largest vocational education institution, the Vocational Training Council, of Hong Kong. The study reveals that there is a strong positive correlation between organizational learning capability and quality culture. The exploratory explanations for the links between the organizational learning capability constructs and the quality culture constructs are also discussed in this paper. The findings of the study support other literatures that TQM should be embedded in LO and serves as an enabler for organizational learning (OL) in transforming and creating organizations which continuously expand their abilities to change and shape their future.

• International Journal of Advanced Culture Technology
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• v.9 no.1
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• pp.152-161
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• 2021

We study is to confirm the influence of the manager's learning support leadership perceived by the organizational members of small and medium-sized ICT companies on the learning agility and job satisfaction of the organizational members. In addition, this study was to confirm the relationship between learning agility and job satisfaction and the mediating effect of learning agility. To this end, the statistical package program SPSS 24.0 and SPSS PROCESS Macro Model were used for 352 copies. In other words, the results of analysis through frequency analysis, reliability analysis, factor analysis, regression analysis, and bootstrapping method to verify the established research hypothesis are as follows. First, the leadership of the manager's learning support showed a positive effect on job satisfaction. Second, the leadership of the manager's learning support showed a positive effect on learning agility. Third, learning agility was statistically significant in job satisfaction. Fourth, learning agility showed a mediating effect between learning support leadership and job satisfaction. As shown in the results of this study, it was shown that in order to improve the job satisfaction of organizational members, the learning support leadership of the manager and the learning agility of the members can be systematically improved. In other words, in terms of strategic human resource management and strategic human resource development, the organization was required to establish systematic systems and continue to implement them. In particular, there was a need for the development and operation of programs that could develop and improve competency for learning support leadership and learning agility.

• Proceedings of the Korea Multimedia Society Conference
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• 2003.11b
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• pp.876-879
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• 2003

공무원 교육훈련의 새로운 형태인 e-teaming과 blended learning이라고 부르는 통합교육에 대한 국내사례와 국외사례를 검토하고, 다양한 통합교육 형태의 모델을 제시하고, 영향요인등을 분석하여 효율적인 운영전략 방안을 모색해보고자 한다.

• Proceedings of the CALSEC Conference
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• 2004.02a
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• pp.294-301
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• 2004

·Text-mining approach to e-documents organization based on topic hierarchy - Machine-Learning ＆ information Theory-based ㆍ 'Category(topic) discovery' problem → document bundle-based user-constraint document clustering ㆍ 'Automatic categorization' problem → Accelerated EM with CU-based active learning → 'Hierarchy Construction' problem → Unsupervised learning of category subsumption relation

• Journal of Digital Convergence
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• v.11 no.12
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• pp.185-192
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• 2013

The main purpose of the stuey is the impacts of applying two dimensions of Learning Organization on Job Satisfaction and the mediating effect of the Job Embeddedness. As a result, Structural Factor had not positive effect and Human Factor had positive effect on the Job Satisfaction. The mediating effect of Job Embeddedness had significant effect between Learning Organization and Job Satisfaction. The result of this study is not presented at the existing research. Therefore, the results have many theoretical and practical implications.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.42 no.4
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• pp.135-144
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• 2019

In this study, BSC model of center for teaching and learning was developed using balanced scorecard suitable for non-profit organization. Firstly, relevant literature surveys and evaluation indicators of various CTL and institution with similar characteristics were examined. Next, a draft BSC model was designed through interviews of specialists. Lastly, the BSC model was proposed by verifying the content validity of the evaluation model by conducting two Delphi surveys. The BSC model of CTL has 4 perspectives: resource, customer, internal process, learning and growth, 9 critical success factors: 2 factors in resource, customer and learning and growth perspectives, 3 factors in internal process perspective, and 23 key performance Indicators: 4 indicators in resource and learning and growth, 7 indicators in customer perspective, 8 indicators in internal process perspective. The implications of this study through the results were as follows: firstly, the proposed BSC model showed an evaluation model suitable for a non-profit organization. Second, the BSC model was linked to the organization's mission and vision. Third, it could contribute to the long-term development of CTL. Lastly, if it could be applied to management, and evaluated, it is expected to play a role of providing basic data for the budget support and spread of the university.

• Journal of the Korean Institute of Rural Architecture
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• v.13 no.1
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• pp.21-28
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• 2011

The main purpose of this study is to analyze construction of space through the investigation of the cases of school community library through Gangneung-si's life-learning project and the findings from the analysis could be summarized as below. Firstly, most space used for school community library has the size of two classes in school on average and locals use generally space for reference and learning at school community library. Secondly, the construction of space of school community library is categorized into one for book-returning, references, reading, group learning and information, and an audio-visual space is also used for group learning and reading. A space for book-returning has features based on the location of its entrance and a space for reading features stand-up and sitting-on space considering size and usability. And a space for group learning has the feature of space planning that makes it possible for local people to get library programs and seminars and a space for information shows its feature of space planning that uses the wall.

• The Journal of Korean Association of Computer Education
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• v.23 no.3
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• pp.9-15
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• 2020

This study analyzed high school informatics textbooks that were developed based on the 2015 Revised National Curriculum. Content analysis was adopted to analyze the organization system of the textbooks. Learning objectives were also analyzed according to Anderson's taxonomy of educational objectives. Through content analysis, it was revealed that the textbooks were composed of activities, differentiated learning, and small group learning to promote core competencies. The analysis of learning objectives of the textbooks showed that 'understanding' (41%), 'developing' (20%), and 'applying' (18%) were the three highest criteria in terms of cognitive processes; in terms of type of knowledge, conceptual knowledge accounts for the highest(45%), followed by procedural (32%), and factual (12%). Further methods to improve the textbook quality is proposed based on the results from this analysis.