• Journal of Information Technology Services
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• v.19 no.4
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• pp.31-47
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• 2020

Recently, as the COVID-19 has spread and prolonged worldwide, the 'Untact' society is becoming routinized, and various smart technologies are leading to the spread of the 'Ontact' culture. This is because the desire of consumers to purchase a product and use the service has increased while minimizing the direct contact. In order to quickly respond to this circumstance, the percentage of the companies which are adopting Chatbot in various fields such as orders, delivery, and inquiries is increasing and they are getting a positive result. However as the demand for building Chatbot increases dramatically, there are many confusions among the companies which want to introduce Chatbot to their system, due to the lack of professional technicians and difficulties in understanding AI technologies and how to build them effectively. I believe that in the post COVID-19 era, much more companies will adopt Chatbot, and this will intensify the problem. The purpose of this study was to derive the needs for a guide on the method of buiilding a Chatbot through considering the prior research on Chatbot and analysis of the recent surge in the use of Chatbot services related to COVID-19. There are implications to presenting 5 phases of universal Chatbot implementation methodology using the platform to the stakeholders who want to introduce Chatbot to their customer so that they can understand and build Chatbot more easily and use AI Chatbot actively in response to the POST COVID-19 era.

• The Journal of Information Technology
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• v.7 no.1
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• pp.87-104
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• 2004

This study is to understand basic knowledge on e-logistics through the analysis of third party logistics(3PL) as well as fourth party logistics(4PL) and to suggest some activation plans of e-logistics of information era to get competition in the field of international logistics. Compared with advanced countries, Korean companies has not activated 3PL logistics as Korean companies are not inclined to open their business information to others and they didn't recognize the importance of logistics. As the business environments are worsening little by little, there has been greater concerns for e-logistics as a way of focusing on the core-business. Most of Korean companies has outsourced simple and limited scope of 3PL and 4PL services with 1st level of logistics outsourcing. To activate e-logistics, Korean government and private enterprises have to pursue the following strategies. First, Korean government should change the present laws preventing the enterprises specialized in 3PL from doing business and should pursue logistics information and standardization. Also the government needs to support 3PL companies. Second, private companies do their best to retain and develope factors of logistics resources professional and to develope the latest technology. 3PL providers have pursue effective logistics strategies and to invest capitals for the information technology.

• Journal of KIISE
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• v.45 no.2
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• pp.113-125
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• 2018

Recently, with the advent of the Big Data era, we have gained the capability of acquiring vast amounts of knowledge from various fields. The collected knowledge is expressed by well-formed formula and in particular, OWL, a standard language of ontology, is a typical form of well-formed formula. The symbolic reasoning is actively being studied using large amounts of ontology data for extracting intrinsic information. However, most studies of this reasoning support the restricted rule expression based on Description Logic and they have limited applicability to the real world. Moreover, knowledge management for inaccurate information is required, since knowledge inferred from the wrong information will also generate more incorrect information based on the dependencies between the inference rules. Therefore, this paper suggests that the SWAT, knowledge management system should be combined with the SWRL (Semantic Web Rule Language) reasoning based on ATMS (Assumption-based Truth Maintenance System). Moreover, this system was constructed by combining with SWRL reasoning and ATMS for managing large ontology data based on the distributed In-memory framework. Based on this, the ATMS monitoring system allows users to easily detect and correct wrong knowledge. We used the LUBM (Lehigh University Benchmark) dataset for evaluating the suggested method which is managing the knowledge through the retraction of the wrong SWRL inference data on large data.

• Knowledge Management Research
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• v.9 no.1
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• pp.97-116
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• 2008

The purpose of this study lies in examining how knowledge management was applied to PMI(Post Merger Integration) in bank merger. Individuals and organizations in Korea have experienced a lot of changes since the 1997 foreign exchange crisis. In such a situation, individuals came to think the only thing to rely on was personal knowledge. Since organizations had to lay off workers in order of their birth year, not based on whether or not individuals had the knowledge necessary for the organizations, they needed to have such a system that could use their explicit knowledge and even outside knowledge or customers' knowledge as IT developed by changing individuals' tacit knowledge into explicit knowledge as needed in order to continue to maintain their competitiveness and for their own development. Thus, each firm started to pitch for the introduction of knowledge management. Individuals started to store their own experience and knowledge in their homepages or blogs. It was Woori Bank, the merged bank of Hanil Bank and Commercial Bank of Korea, that introduced the knowledge management system and Shared Service Center, in which knowledge creation is available, for the first time in the banking business. Its previous name was Hanbit Bank. Hanbit Bank wanted to construct an advanced bank system, bringing in their chief information officer(CIO) from a foreign bank and introducing an IT software used in Spanish banks to adjust all banking processes to it. However, they could not help giving up the plan in the middle of the road since there was a great difference between Spain and Korea in the financial system and more than 30% of software package had to be changed. In this situation, PMI was delayed, and customer inconvenience continued, which made the integration of organizational cultures slow down. As a breakthrough in this situation, knowledge management was introduced. To integrate knowledge of two organizations in the process of PMI is an important job for all merger candidates. This study aims at presenting the successful results from using knowledge management as a means to PMI ahead of other financial institutions so they can apply them to their organizations. PMI was not achieved properly after the two banks had been merged as Hanbit, but entering the era of Woori Bank, workers were integrated under one standard organization following the organizational and knowledge integration, and knowledge management was introduced for an efficient sharing of knowledge among members. A great number of mergers have occurred up to now, but Woori Bank is the first case that used knowledge management as a means to both PMI and competitiveness enhancement. Probably it was an appropriate time when Woori Bank introduced knowledge management as it was organized. Since Hanil Bank and Commercial Bank of Korea had not introduced knowledge management until then, it could use knowledge management as a means to PMI. Using knowledge management, it could create a new organizational culture and increase competitiveness in the banking industry.

• Journal of The Korean Association of Information Education
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• v.18 no.1
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• pp.101-110
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• 2014

The upcoming 'creativity society' beyond the knowledge information era requires 'knowledge producers' being capable of expressing their own ideas creatively, rather than 'knowledge consumers'. These days, in the computing environment, physical computing tools which support learners' productive activities beyond their simple function of operating computers are emerging. Among them, Raspberry Pi is exemplary. The computing PC worthy $35 is economic and supports implementation of interactive physical system through the H/W and programming control to detect and respond to the analog world. As a fundamental study of educational application of Raspberry Pi at elementary school and Raspberry Pi, this work was to look into characteristics, advantages and disadvantages, and application examples of the computing tool. Also this researcher conducted a survey with teachers in field to investigate the suitability of Raspberry Pi as a tool in the category of 'understanding of information devices and to explore their awareness of Raspberry Pi. As a result, it was analyzed that Raspberry Pi was a learning tool to support about 74% of educational contents and that teachers showed positive replies in all categories of the survey of their awareness.

• The Journal of Information Technology
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• v.6 no.4
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• pp.135-146
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• 2003

In the era of so-called knowledge-based economy, the creation and utilization of IT and new knowledge are recognized as core factors to enforce IT industry and to increase national competitiveness. Advanced countries, therefore, have heavily invested their resources on IT sector and introduced competition into the telecommunication market. ASEAN countries are trying to make themselves informationized society through IT market liberalization and industry development. They are investing lots of resources to construct IT infrastructure such as wired and wireless network and consider informationized society promotion as top national agenda. In this effort, Korea is a benchmarking model for them. Successful entering into ASEAN market requires close analysis and correct understanding of its IT policy and infrastructure. In this paper, therefore, tried to analyse IT policy and infrastructure of three ASEAN countries, which have high potential of economic cooperation in IT with Korea. And based on the analysis, tried to find out ways to enter into ASEAN.

• Knowledge Management Research
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• v.19 no.4
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• pp.59-76
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• 2018

With the arrival of the big data era, customer data and data mining analysis have gradually dominated the process of Customer Relationship Management (CRM). This phenomenon indicates that customer data along with the use of information techniques (IT) have become the basis for building a successful CRM strategy. However, some companies can not discover valuable information through a large amount of customer data, which leads to the failure of making appropriate business strategy. Without suitable strategies, the companies may lose the competitive advantage or probably go bankrupt. The purpose of this study is to propose CRM strategies by segmenting customers into VIPs and Non-VIPs and identifying purchase patterns using the the VIPs' transaction data and data mining techniques (K-means clustering and association rules) of online shopping mall in Korea. The results of this paper indicate that 227 customers were segmented into VIPs among 1866 customers. And according to 51,080 transactions data of VIPs, home product and women wear are frequently associated with food, which means that the purchase of home product or women wears mainly affect the purchase of food. Therefore, marketing managers of shopping mall should consider these shopping patterns when they build CRM strategy.

• Journal of Information Technology Applications and Management
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• v.16 no.1
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• pp.137-148
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• 2009

Knowledge management becomes the key point for organizations to survive and maintain competitive advantages in the knowledge economy era. E-learning plays a vital role for the organizational learning. How to share the experience of knowledge and the success of the knowledge management has great connection with the organizational culture. This study focuses on the factors of effective E-learning as well as its relation to the organizational culture. A successful e-learning system should not only aim at different statistical variables but emphasize on : course contents, variety of teaching methods and establishes a stable network environment. A stable E-learning platform and speedy bandwidth is a must to achieve the non-barrier communication and built an interactive learning environment. To achieve success in E-learning, it is not necessary to divide the organizational culture to strengthen the course content multiplication and plans the E-learning supervisory work by the sole responsibility unit. It should establish an ample teaching frequency width and platform and also must establish the appropriate study network frequency width and hardware equipment to achieve the best E-learning effect. The interaction in different organizational culture in adapting E-learning, those Ad-hoc and Marketing Culture, are mostly influence by the external environment and have more interactive content. Those in Clan and Hierarchy Culture are affected by traditional conception and lack of interaction. Meanwhile, under the cost consideration, Clan and Ad-hoc Culture on the dynamic side prefer to spend more cost on E-Learning while the stable side, Hierarchy and Marketing culture are willing to pay more expenses on E-Learning.

• Informatization Policy
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• v.17 no.4
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• pp.61-79
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• 2010

This study focuses on the emergence of collective intelligence and its impact on the democracy in the information era. Scholars have posed very different-optimistic and pessimistic-views on the possibility of collective knowledge produced by the public. Focusing on the cases of a free online encylopedia known as wikipedia and 2008 Candlelight Demonstration against the imports of US beef in Korea, this paper analyzes the mechanism of collective intelligence and its political implications on the democracy. Specifically, this article approaches changes in new knowledge paradigm with two different variables: the degree of connectivity and the quality of deliberation. Applying two different sets of variables helps us to distinguish the possibilities of collective intelligence and anti-intelligence, which would suggest social and political implications for the democracy in a country. This study finds a critical difference in terms of the quality of deliberation, measured by the indicators such as diversity, independence, and integration mechanism for online deliberation.

• Journal of Korean Library and Information Science Society
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• v.36 no.3
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• pp.21-38
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• 2005

This study aims to find methods to improve the scientific literacy of the youth, which comprise the group who will lead the upcoming era of knowledge and science. To do this, the study focuses on improving the youth's understanding of science and their ability to utilize it. It is widely recognized that scientific literacy Is highly essential in this era of scientific revolution and innovations. Accordingly, various kinds of programs are being developed in Korea and other countries. In particular, 'Project 2061' is designed to enable a permanent learning system by improving problem-solving ability through the scientific process. This system plays an Important role In supporting the Americans' Pursuit of Increased literacy in the fields of science, mathematics, and engineering. To improve the scientific literacy of young people, content development in relation with school courses as well as information services that arouse Interest and curiosity In the field of science is very important. In addition, It is necessary to develop a problem-solving program by stages. Further studies focusing on methods of improving scientific literacy of the youth are recommended.