• Journal of Smart Tourism
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• v.2 no.3
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• pp.5-15
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• 2022

As the utilization of technology in the tourism field becomes familiar, it greatly impacts people's tourism activities. These changes could also affect the behavior of tourists during the pandemic. To investigate consumers' adaptation to the self-service technology (SST) environment during the coronavirus disease of 2019 (COVID-19) pandemic, we adopted a model of absorptive capacity as the main framework for empirical research. To track the social effects of COVID-19, consumers' behavioral intentions for four different points in time are collected. The analysis was conducted using latent growth and structural equation modeling. We set the organizational and environmental characteristics as the first step of the model, with assimilation and trust as a middle step. Intention to use a kiosk is placed at the final step as an exploit. Findings indicate that organizational characteristics and environmental characteristics positively influenced assimilation and trust, except for environmental characteristics. Consumers' assimilation in SST encourages immediate intention to use a kiosk. Consumers' trust in kiosks positively impacts both immediate and continuance intention to use a kiosk during COVID-19.

• The Journal of the Korea institute of electronic communication sciences
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• v.18 no.6
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• pp.1371-1378
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• 2023

Kiosks are gaining popularity as an essential tool that offers unmanned services and payment systems, and their use is rapidly increasing in the service industry. However, the use of kiosks can be challenging for the elderly who are not accustomed to digital technology and touchscreens. Consequently, this study develops an educational program that utilizes metaverse technology to enhance the digital skills and kiosk service accessibility of older adults. This research has created an educational system that allows the elderly to learn digital skills and kiosk access through play.

• Information Systems Review
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• v.3 no.1
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• pp.61-71
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• 2001

• The KIPS Transactions:PartA
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• v.10A no.5
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• pp.433-438
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• 2003

To provede public services through Internet, there are several prerequisites such as security issue resolutions for public area installation and hardware support for authorized signatures etc. in addition to web-based system development. A kiosk-based system is a right solution for public services provision through Internet because a kiosk has hardware features supporting authorized signatures and also it can be installed at public area through Internet without security exposure, meeting security guidelines of National Intelligence Service. The process to provide public services through a koisk is that a client requests a kind of public services selecting menu through the kiosk, then the system issues a civil service documents after taking authentification and payment process. To support those kinds o processes it is required to support electronic payment using SMART card in addition to cash payment and to apply government standard security guidelines to protect administrative and personal information. This kiosk-based Internet public service system support and meet those all requirements.

• Transactions of the Korean Society of Mechanical Engineers A
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• v.36 no.1
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• pp.73-79
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• 2012

Kiosks are widely used in drive-thru systems in parking lots or on the highway to provide various services to drivers. However, the driver must stop at an exact location to access the kiosk, since its panel is fixed. In order to improve the kiosk accessibility, in this study we developed a manipulator that can adjust the position of the kiosk panel. The number of active joints was minimized to lower the cost, whereas a parallelogram mechanism and passive joints were adopted to increase its convenience for the users. Furthermore, a safety mechanism using springs and a cam was designed to ensure the safety of the user in the case of an emergency. The performance of the position controller and the safety mechanism were verified through various tests. In addition, the proposed collision reaction strategy improved the safety performance of the kiosk system.

• Journal of Digital Convergence
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• v.17 no.6
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• pp.113-121
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• 2019

The purpose of this study is to identify belief variables of kiosk that affect satisfaction and recommendation intention by applying vertically extended technology acceptance model (TAM). As results of this study are as follows. Firstly, the perceived usefulness and perceived ease of use have an impact on satisfaction statistically. Second, the perceived usefulness and perceived enjoyment of the kiosk showed a positive(+) influence on the recommendation intention. Third, users who satisfied with kiosk service have strong recommendation intention to their friends, family and colleagues so on. These findings support that the usefulness and usability of the new information technology identified in the existing technology acceptance model is a key variable affecting user reactions (satisfaction and recommendation intention). Additionally, the perceived enjoyment is an important factor as new belief variable for explaining the formation of recommendation intention through satisfaction of kiosk service. The results of this study contribute to verifying the empirical model between the belief variables(perceived usefulness, perceived ease of use, perceived enjoyment) and the recommendation intention.

• Journal of the Korea Convergence Society
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• v.13 no.4
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• pp.171-183
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• 2022

The purpose of this paper is to study the direction of improving kiosk design for convenient use by all users by increasing the usability of kiosks based on universal design principles. The direction of design improvement was studied by deriving essential improvements through additional surveys verifying the results of age-specific surveys and analysis related to the use of kiosks. The results of the study are as follows. High contrast between kiosk screen background and design elements, yellow color, and outline design elements increase readability. Then, reduce and enlarge the font based on 10pt. In addition, in consideration of wheelchair passengers, the area where the lower part cannot be designed and the minimum height of adjusting the height of the kiosk were derived. In the future, kiosk design requires a design and system that can diversify the functions of kiosks according to individual characteristics, and design should be focused on the application of universal design. Since this study has limited research subjects, further studies on various samples are required, and verification studies related to color and readability will also be conducted.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.26 no.11
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• pp.1592-1598
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• 2022

This paper proposes an improvement system for the marginalized digital underprivileged of these services due to the lack of intuition and usability for the recently increasing number of unmanned ordering devices' interfaces and device environments. The problem with kiosk service is that it lacks intuition among design principles and cannot be used by wheelchair passengers in environments that meet general standing standards. To solve this problem, we propose a service that can use kiosk-like environments on mobile devices by photographing QR codes with mobile devices. As a result of the experiment, people in their 20s did not experience difficulties in using the existing kiosk model, but in the case of the elderly, it was difficult to use the kiosk, so they asked for help. The improved kiosk model was carried out in their 20s without difficulty, and the results showed that it was carried out without difficulty even in the case of the elderly.

• Informatization Policy
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• v.30 no.4
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• pp.62-88
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• 2023

While the introduction of kiosk has become an essential element, enjoying the effect of labor cost reduction, it has not been able to embrace the senior population due to the digital divide. This study investigated which factors have relationships with conflict over use for kiosk from the viewpoint of shadow work that appears during self-service kiosk use. An analysis of 159 seniors through survey revealed that both technostress and subjective norms had significant relationships with conflict over use for kiosk, and that the perception of shadow work had a partial mediating effect on these relationships. Further, user experience showed a moderating effect on the relationship between technostress and perception of shadow work. These results suggest theoretical and practical implications related to digital shadow work, providing the relevant policy regarding digital inclusion for seniors.

• Electronics and Telecommunications Trends
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• v.4 no.3
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• pp.77-88
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• 1989

프랑스 텔리텔서비스는 이제까지의 주택용 정보서비스 시장 확대정책에서 탈피하여 1989년부터는 바야흐로 업무용 정보서비스시장 개척기로 접어들고 있다. 따라서 본고에서는 텔리텔서비스의 성공요인이 된 KIOSK 서비스의 내용과 Professional KIOSK 서비스를 체계화하였고, 아울러 최근 실시된 텔리텔 이용자의 설문조사 결과 소개하였다. 마지막으로 우리나라 비디오 텍스사업 발전을 위한 필자의 견해를 제시하였다.