• 융합정보논문지
• /
• 제12권5호
• /
• pp.32-39
• /
• 2022

본 연구는 종합병원 간호사의 직무스트레스, 자아탄력성, 및 간호업무수행 정도를 파악하고, 간호업무수행에 영향을 미치는 요인을 파악하고자 하였다. K시 종합병원 간호사 141명을 대상으로 구조화된 설문지를 이용하여 2020년 9월 부터 10월 까지 자료를 수집하였고, 수집된 자료는 서술통계, t-test, ANOVA 및 다중회귀분석으로 분석하였다. 대상자의 직무스트레스는 평균 44.21±9.15점, 자아탄력성은 평균 2.86±0.65점 이었으며 간호업무수행은 평균 3.78±0.48점 이었다. 간호업무수행에 영향을 미치는 요인은 총 임상경력, 현 부서경력, 자아탄력성으로 나타났으며 37%의 설명력을 나타냈다. 따라서 간호업무수행을 증진할 수 있도록 간호조직 차원에서 이러한 요인들을 고려하고 자아탄력성을 증진할 수 있는 교육프로그램을 구성하고 실현할 수 있는 전략 모색이 필요하다.

• 한국병원경영학회지
• /
• 제22권3호
• /
• pp.61-73
• /
• 2017

Purposes : The purpose of this study is to identify factors that have effects on safety activities of hospital personnels by investigating causality between patient safety culture, job stress, safety system and safety activities of faculty and staff member who are working for oriental medicine hospital of university. Methodology : The subjects were 246 employees working in 4 oriental medicine hospitals of university in Daejeon and Chungcheongnam-do. The data were collected from January 16 to January 25, 2017 using a structured questionnaire. For data analysis, descriptive statistics, Pearson correlation coefficient, t-test, ANOVA and Duncan test with SPSS 22.0 were used. Findings : The activity score for patient safety of faculty and staff member, who were experienced at job training program after joining a company and regular training course for qualification or license, was meaningfully higher than that of group who had no job training experience. The result indicated that the higher there is level of safety culture and safety system and the lower there is work stress, the more the activity has positive effect on patient safety. The level score of awareness for safety culture of faculty and staff member in C hospital, which is facing financial crisis in business circumstances recently, showed average value of 3.29. It was significantly lower than that of the other three hospital. Also, The activity score for patient safety was markedly lower than that of the other three hospital. This result become interested in the process of linking non-financial performance and financial performance. The level score of safety activity in A hospital which obtained healthcare accreditation was remarkably higher than that of the other three hospital which didn't certify healthcare accreditation. Pratical Implications : Subjects about Q.I or patient's experience management must be included in curriculum of Oriental medicine. It is necessary to get the effect of job training program for faculty and staff member through the process of preparation for obtaining healthcare accreditation. When the hospital director is appointed, it must be considered that he/she has the ability to attach importance to analysis and management of the factors creating safety accident, and has business mindset for healthcare delivery of customer- centricity. This research showed that financial performance of hospital, which of business environment is favorable; located in metropolitan city and having large scale of hospital and quality of residence rating but low-level of safety culture and safety activity, was lower than that of general hospital situated in small and medium-sized cities. More research needs to be done for answering this result.

• 한국콘텐츠학회논문지
• /
• 제16권7호
• /
• pp.190-206
• /
• 2016

이 연구는 생명보험설계사의 직업적 안정과 고성과 및 고소득 창출을 위한 직무경험 의미의 탐색이다. 연구방법은 영업현장에서 활동 중인 생명보험설계사 6명을 연구 참여자로 선정 후 그들의 직무경험 의미 탐색을 위해 내러티브접근 연구방식으로 수행하였다. 연구결과 생명보험설계사의 직무역량 인식수준은 경험의 차이에 따라 달랐다. 경험이 전무 한 후보자 시절에는 생명보험설계사의 직무를 누구나 할 수 있는 일이라고, 입문교육을 마친 신입설계사는 상품지식과 컨설팅능력을 갖춰야 할 수 있는 일로, 그리고 경험이 쌓일수록 고객을 대하는 훌륭한 태도와 꾸준히 일하는 습관이 형성되어야 설계사로서 성공할 수 있다는 그들의 인식을 확인하였다. 또한 생명보험설계사가 느낀 직무경험 의미는 직업의 가치 인식과 사명감으로 봉사하는 일이라고 판단하였고, 그들의 성공적인 직무활동 기대요인은 스스로를 교사, 의사, 천사의 역할 수행 및 개인과 가정의 경제적 안정을 지키는 행복전도사로 인정을 받고, 이를 위한 전문 봉사활동가로 직무역량을 과시하고자 함을 기대하고 있음이 탐색되었다.

• 벤처창업연구
• /
• 제11권3호
• /
• pp.177-187
• /
• 2016

연구의 목적은 동일 조직에서 대면채널사원의 영업성과 차이의 이유와 인적네트워크 및 지식수준이 영업성과에 미치는 영향에 대해 살펴보고 회사가 대면채널조직을 어떻게 관리하고 양성해야 하는지 알아보고자 하였다. 연구문제로는 대면채널사원의 인적네트워크와 지식수준이 영업성과에 미치는 영향과 역량개발 태도의 조절효과를 분석했다. 그 결과 인적네트워크 및 지식수준은 영업성과에 정의 영향을 미치며 일에 대한 태도의 조절효과 측면에서 인적네트워크 조직화노력은 기각되었지만 유지에 관한 태도는 영업성과에 양(+)의 조절효과가 있는 것으로 나타났다. 분석결과, 대면채널사원의 지식수준과 인적네크워크 수준이 높을수록 영업성과가 좋아지는 결과를 보인 만큼 보험사의 경쟁력 강화를 위해 핵심 대면채널사원에 대한 교육과 인적네트워크 형성을 지원하여 그들이 고능률화 될 수 있도록 해야 함을 있음을 알 수 있었다. 본 연구는 같은 조직 내에서 유사한 인프라 자원을 공유함에도 대면채널사원의 영업성과의 성과 차이가 왜 나는지 연구하였으며 향후 조직성과 향상을 연구하는데 참고자료가 되고자 하였다.

• 한국보건간호학회지
• /
• 제3권2호
• /
• pp.143-156
• /
• 1989

This study was done in order to analyze the factors which influenced the performance level of urban family planning health personnels' task. Interview survey was done during the period May, 1989. Interviewee were 130 family planning health personnels among total of 140 family planning health personnels in Seoul metropolitan city area. The internal consistency reliability was tested by Cronbach’s Alpha and the construct validity of the survey tool was tested by Factor analysis. Multiple stepwise regression analysis was used to identify major factors influenced to perform family planning health personnels' task. The results of this study were summarized as follows: 1. The internal consistency reliability was high and very significant (Cronbach's Alphs=0.8445, p<0.0000). 2. The construct validity was high and very significant. This analysis was contained 5 factors; registering and keeping of eligible woman records, health educating for FP & MCH, referral for vasectomy and tubal ligation and loop, supplying contraceptive appliances, sending moved-out eligible woman records. 3. Among a total of 15 contents of their functions recording of daily report and monthly report (76.2%), classifying and keeping of records(66.2%), registering of eligible woman records(60.85ti), distribution of leaflets and pamplets(54.6%), counselling & supervision about family planning(53.8%) were actively performed. Sending moved-out eligible woman records(60.8%), health education for community people(49.2%), referring contraceptors' side-effects were poorly performed. 4. The factors which influenced the performance level of urban family planning health personnels' function were age, marital status, educational level, certification, number of residents, number of eligible women, job car-eer, work responsibility, job satisfaction knowledge, position, cooperation of community people, cooperation of Dong Office, cooperation of Health Center. These 14 variables were able to explain job function from 21.4% of follow-up care of contraceptor to 9.1% of classifying & keeping of eligible woman records.

• 한국병원경영학회지
• /
• 제21권3호
• /
• pp.37-52
• /
• 2016

The purpose of this study was to analyze the job of Head hospital coordinators based on the DACUM(Developing A Curriculum) method. The contents of this study were to extract the duties, tasks and performance standards consisting of the job of a Head hospital coordinator and to investigate levels of importance, difficulties, frequency and entry level on each task, and to make out a job model of Head hospital coordinators. A DACUM committee(seven members) was composed to analyze the job of Head hospital coordinators and the committee members were totally nine : a facilitator, seven Head hospital coordinators and a recorder. This study was conducted in Seoul and Gyeonggi Province from August to December, 2015. The major findings of this study were as follows; first, a Head hospital coordinator is defined to be an expert to create values and culture of a hospital, plan and manage hospital's efficient management methods to maximize customer satisfaction and improve the management of a hospital. Second, the job of Head hospital coordinators was categorized into total nine duties and sixty eight tasks. Third, duties in the job of Head hospital coordinators were classified into organization of medical management planning, medical management analysis, medical service quality management, hospital marketing, hospital customer management, hospital human resource management, hospital organization management, hospital financial management and self development.

• 융합정보논문지
• /
• 제12권4호
• /
• pp.316-327
• /
• 2022

본 연구는 미용서비스교육이 미용종사자의 고객지향성과 직무성과에 미치는 영향을 실증적으로 분석한 연구이다. 연구결과 첫 번째, 서비스교육훈련, 고객지향성과 직무성과의 상관분석을 실시한 결과 서비스교육훈련은 직무성과와, 고객지향성은 서비스교육훈련과 직무성과는 서비스교육훈련과 가장 높은 유의한 정적 상관이 있는 것으로 나타났다. 두 번째, 서비스교육훈련은 고객지향성과 유의한 영향을 미치는 것으로 나타났다. 또한 서비스교육훈련은 직무성과에 유의한 영향을 미치는 것으로 나타났다. 세 번째, 서비스교육훈련과 고객지향성은 직무성과에 유의한 영향을 미치는 것으로 나타났다. 직무성과에 가장 크게 영향을 미치는 요인은 고객지향성으로 나타났으며, 고객지향성, 서비스교육훈련의 하위요인 교육환경, 교육내용, 교육강사가 높을수록 직무성과가 높아지는 것을 알 수 있다. 이러한 연구결과는 미용종사자들의 교육환경과 강사진, 교육내용이 좋을수록 고객지향적인 서비스가 높게 나타나 충성도 높은 고객의 창출로 이어지며 직무성과를 향상시킬 수 있음을 보여준다.

• 한국정보전자통신기술학회논문지
• /
• 제10권4호
• /
• pp.268-278
• /
• 2017

The purpose of this research was to analyze the effect of psychological characteristics on job performances of workers at residential homes for the disabled. For the study, a survey was conducted on 170 workers at residential homes for the disabled in Gyeongsangbuk-do (Sangjoo-si, Andong-si and Yecheon-gun) from the 7th of October to 11th of November, 2016. For the analysis, SPSS WIN 18.0 and Amos 21.0 programs were used to conduct t-test, one-way analysis of variance, correlation analysis and multiple regression analysis at a significance level of 5%. The research results were as follows. First, it was found that the psychological characteristics of workers at residential homes for the disabled vary significantly upon their work loads. Second, the differences in job performances of workers at the residential homes for the disabled with their general characteristics were analyzed: it was revealed that the job performance of the workers varies significantly with their education levels, positions and monthly incomes. Third, the job performance of workers at the residential homes for the disabled was found to be having positive correlation with their psychological characteristics as follows: self-esteem (r=.363, p<.001) and self-efficacy (r=.275, p<.001), while having negative correlation with depression (r=-.267, p<.001). This paper is required to be used as a primary source for political development on the enhancement of the psychological characteristics of workers at residential homes for the disabled.

• 한국병원경영학회지
• /
• 제15권3호
• /
• pp.1-16
• /
• 2010

As a cross-sectional study, this study was aimed to investigate and compare the job efficiency and satisfaction of nurses according to the hospital grade. Survey was conducted by mail on June 2009, and the respondents were 1,016 nurses working in 15 hospitals which are 9 high-grade general hospitals and 6 general hospitals. The percent of nurses acknowledging their hospital grades is 34.5%, and that is 20.5% at high-grade general hospitals. As the result of review of studies, it is concluded that under the circumstance that differential rates are contracted to calculate fees for hospital services and copayment of patients are according to nursing grades and hospital grades, the degree of nurses' awareness of insurance fees impact on their performance like recording of care and prescription. In order to improve nurses' performance, they need to be educated about the national insurance fee system. In hospitals with higher nursing grade and more beds, the levels of nursing quality and faithfulnes and their job satisfaction were higher. Nurses' awareness of their hospital nursing grade was related to the quality of nursing but not the faithfulness. Nurses working in higher nursing-grade hospital are more self-respect and satisfied at their jobs, and their job efficiencies are not significantly different. The current nursing fees based on the proper number of nurses per beds of nursing units should be changed to be based on the amount of job per nurse by their nursing protocol, and the nurse staffing standard should be differentiated between nursing grades. As the aspect of nursing, 24-hours patient care, it is difficult to improve nurses' job satisfaction, and in the other hand, that tends to depend on their income level. In the current circumstance, comprehensive research is required to investigate the propriety of 25% of the inpatient fees as the nursing management charge.

• 한국재난정보학회 논문집
• /
• 제17권3호
• /
• pp.627-639
• /
• 2021

연구목적: 이 연구는 기계비원의 경비능력이 직무만족에 미치는 영향을 살펴보고 채용실태개선과 직무만족 개선을 제시하기 위한 목적을 가진 연구이다. 연구방법:연구의 목적을 달성하기 위하여 이 연구에서는 관련분야에 대한 선행연구 등을 참조하여 이론적 배경을 구성하였고, 기계경비원에 대한 설문조사를 통하여 얻어진 자료를 통계적기법으로 분석하였다. 연구결과: 분석 결과, 기계경비원의 경비능력인 학력, 무도능력, 근무기간, 신장, 체중, BMI지수는 직무만족을 구성하는 요소들에 유의미한 영향을 끼치는 것으로 나타났다. 결론: 기계경비원들의 직무만족 수준을 강화하기 위하여 보수체계계선과 함께 이직율을 약화시키기 위한 방안 제시 및 채용 시 신체적 기준 강화 및 실무에 맞는 교육 강화 방안을 제안하였다.