• Title/Summary/Keyword: its worker

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The Effects of Service Worker's Customer Orientation on Organizational Citizenship Behavior

  • Bae, Byung-Ryul;Urandelger, Gantulga;Darkhantuya, Sergelen
    • Journal of Service Research and Studies
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    • v.4 no.1
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    • pp.1-19
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    • 2014
  • Every organization needs to maintain its long-term effectiveness through the positive perceptions, attitudes, and behaviors of its members. Customer orientation, job satisfaction, and organizational citizenship behavior (OCB) are the important functioning aspects for the long-term organizational effectiveness. The purpose of this study is to investigate the impact of service-worker's customer orientation on OCB within Korean bank and insurance sector by analyzing the relationship of constructs in the conceptual model. To achieve research objectives, survey method is employed. Findings of this research reveal that both need and enjoyment dimension of CO are very important in predicting OCB. We sent 220 questionnaires to service workers of the bank and insurance then received 200 valid responses. The research was conducted in bank and insurance agency in J city. The choice of these two types of organizations was dictated by the fact that they have large number of service worker with diverse background at multiple levels in these industries. Results also indicated that the moderating effect of pay satisfaction on the relationship between their OCB and CO had a weak effect.

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Development and Its Characterization of a Worker's Safety Activity Detection Apparatus using Smart Phone (스마트폰을 활용한 근로자 안전활동 감지장치 개발 및 특성)

  • Choi, Sang-Won
    • Journal of the Korean Society of Safety
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    • v.30 no.3
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    • pp.20-25
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    • 2015
  • It is predicted the mass retirement of the post-war generation and the lack of young people according to reduces the recruitment. Therefore, industry fields are concerned by the low level of occupational safety and health from issued problem in a variety of industries; the charge of expanding business range/multi-functional, black box of technology, difficulty of systematic training, relative decrease in the skill of workers, loss of know-how in the field of information followed restricted site information. In response to these problems, it is necessary to establish the long-termly and actively based on for the adoption of a safety and health management techniques utilizing IT, which is digital assistant(tablet PC, PDA, etc.), RFID/USN/ICT, database systems, and etc. In this study, we developed and evaluated a worker's safety sensing apparatus using smart phone. The apparatus may be useful to prevent accidents in the construction industry as well as confined space work.

The Complex Characterization Analysis of the Risk Awareness Affecting an Accident Experience of Quick Service Workers (퀵서비스 종사자의 사고 경험에 영향을 미치는 안전의식의 복합적 특성 분석)

  • Rhee, Kyung Yong;Ahn, Sang Hyun;Kim, Ki Sik
    • Journal of the Korea Safety Management & Science
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    • v.15 no.4
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    • pp.145-152
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    • 2013
  • The purpose of this study was to investigate the effect of risk awareness on injury experience in quick delivery service workers. Risk awareness has complicate characteristics such as its level of worker and worker's decision about the level of other's risk perception. Data were collected by interview survey with structured questionnaire about injury experience, risk perception, work characteristics, and socio-demographic characteristics of quick delivery service workers by cross sectional survey design in 2012. The sample size was 120 respondent of quick delivery service workers. Statistical method for this study was hierarchical logistic regression method with 3 different models using socio-demographic characteristics and work characteristics and risk perception, etc. The difference between the level of risk perception of quick delivery service and other's was statistically significant effect on the experience of injury. Especially the higher the level of risk perception of quick delivery service workers is than other's, the lower the injury experience of quick delivery service worker is. The limitation of this study can be found in survey design. The future study for investigation of mechanism of the combined effect of risk perception of quick delivery service workers and others on injury experience.

A Study on Falling Detection of Workers in the Underground Utility Tunnel using Dual Deep Learning Techniques (이중 딥러닝 기법을 활용한 지하공동구 작업자의 쓰러짐 검출 연구)

  • Jeongsoo Kim;Sangmi Park;Changhee Hong
    • Journal of the Society of Disaster Information
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    • v.19 no.3
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    • pp.498-509
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    • 2023
  • Purpose: This paper proposes a method detecting the falling of a maintenance worker in the underground utility tunnel, by applying deep learning techniques using CCTV video, and evaluates the applicability of the proposed method to the worker monitoring of the utility tunnel. Method: Each rule was designed to detect the falling of a maintenance worker by using the inference results from pre-trained YOLOv5 and OpenPose models, respectively. The rules were then integrally applied to detect worker falls within the utility tunnel. Result: Although the worker presence and falling were detected by the proposed model, the inference results were dependent on both the distance between the worker and CCTV and the falling direction of the worker. Additionally, the falling detection system using YOLOv5 shows superior performance, due to its lower dependence on distance and fall direction, compared to the OpenPose-based. Consequently, results from the fall detection using the integrated dual deep learning model were dependent on the YOLOv5 detection performance. Conclusion: The proposed hybrid model shows detecting an abnormal worker in the utility tunnel but the improvement of the model was meaningless compared to the single model based YOLOv5 due to severe differences in detection performance between each deep learning model

A Study on the Effect of the Application of Safety Patrol Management System(SPMS) upon the Worker's Way of Thinking & Disasters in Construction Site (전문 안전 순찰 관리시스템(SPMS)이 건설 현장의 재해 및 근로자의 의식구조 변화에 미치는 영향에 관한 연구)

  • Yoon, Yeo-Chan;Chung, Kwang-Seop;Kim, Young Il;Kim, Ji-Hoon;Kim, Sung-Min
    • Journal of the Korea Safety Management & Science
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    • v.16 no.4
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    • pp.31-40
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    • 2014
  • While Korea had achieved radical growth of construction industry, it also had accumulated problems in material, human and economical loss due to its low quality of safety level. Therefore, not only enterprises but also the nation is putting in a great deal of efforts for construction safety. However, its effect is not satisfiable. This research aims for change of construction cite by introduction of professional Safety Patrol Management System(SPMS) and consideration of its necessity. To consideration of its necessity, we compared and anaylzed average numbers of indicated dangers and safety accident incidences in each construction cites and we researched changes in worker's safety sense. It will establish the suitable design standards and suggest the basic database for estimating disaster and accident ratio.

The Renewal of Cognizance Criteria for Work Compensated Disease in Spondylolisthesis (척추전방전위증의 업무상질병 인정기준 개선)

  • Cho, Joon;Yoon, Do Heum;Park, Young Gou
    • Journal of Korean Neurosurgical Society
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    • v.29 no.12
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    • pp.1600-1605
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    • 2000
  • Objective : World Health Organization and International Labour Organization, in June 8, 1999, requested that working conditions should be reformed ethically right and economically solid for 2.7 billion world labour force. The purpose of this study is to request compensable surgical therapeutic options and to suggest the renewal in cognizance criteria for worker's compensation, especially in spondylolisthesis. Methods : Regarding spondylolisthesis, we obtained data from Korea Labor Welfare Corporation(KLWC). Spinal disease occurrence incidences and medical fees of National Federation of Medical Insurance(NFMI) were analysed. The compensated 122 spinal instrumented cases included 117 male and 5 female patients, aged from 23 to 72 years old(mean : $45{\pm}9.85$). We compared Korean and Foreign Workers Compensation Law. Results : Numbers of herniated nucleus pulpus(78 cases), spinal fractures(34 cases) and dislocations(4 cases) were claimed after spinal interbody fusion operation and were compensated. These compensated degenerative diseases, work related illness, occurred in the course of work. A case of 52-year old spondylolisthesis patient with Disability Grade 8 was compensated by KLWC, according to its occurrence at work by accident. With exception of trauma at work by accident, current cognizance criteria were too narrow to be compensable, especially in surgical therapeutic option, for worker's spondylolisthesis. Conclusion : Considering both worker's compensation law and clinical pathologic progress, we believe that spondylolisthesis should be regarded as a compensable occupation related disease if and when aggravates rapidly in the course of work. We suggest a new cognizance standard to KLWC for labour welfare and proper worker's compensation.

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Work Allocation Methods and Performance Comparisons on the Virtual Parallel Computing System based on the IBM Aglets (IBM Aglets를 기반으로 하는 가상 병렬 컴퓨팅 시스템에서 작업 할당 기법과 성능 비교)

  • Kim, Kyong-Ha;Kim, Young-Hak;Oh, Gil-Ho
    • Journal of KIISE:Computing Practices and Letters
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    • v.8 no.4
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    • pp.411-422
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    • 2002
  • Recently, there have been active researches about the VPCS (Virtual Parallel Computing System) based on multiple agents. The PVCS uses personal computers or workstations that are dispersed all over the internet, rather than a high-cost supercomputer, to solve complex problems that require a huge number of calculations. It can be made up with either homogeneous or heterogeneous computers, depending on resources available on the internet. In this paper, we propose a new method in order to distribute worker agents and work packages efficiently on the VPCS based on the IBM Aglets. The previous methods use mainly the master-slave pattern for distributing worker agents and work packages. However, in these methods the workload increases dramatically at the central master as the number of agents increases. As a solution to this problem, our method appoints worker agents to distribute worker agents and workload packages. The proposed method is evaluated in several ways on the VPCS, and its results are improved to be worthy of close attention as compared with the previous ones.

Effect of Behavior Based Safety Program on Safety Behavior, Safety Climate and its Satisfaction (행동기반안전관리 프로그램이 안전행동, 안전 분위기 및 만족도에 미치는 영향)

  • Yang, Jeong Mo;Kwon, Young Guk
    • Journal of the Korean Society of Safety
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    • v.33 no.5
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    • pp.109-119
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    • 2018
  • This study has performed to identify the effect of safety behavior, safety climate and its satisfaction through the Behavior Based Safety Program for 5 sites of the same Company. The study result indicated that the level of recognized safety behavior, climate and its satisfaction improved by conducting observation of worker behavior, jobsite feedback, displaying feedback chart, safety training, behavior modification committee. Additionally, the participation level of safety activity and conformity level of safety rule improved. The recognized level of safety climate improved together with recognized safety value by management, safety participation of direct boss, communication with each other to be dealt with safety matter, safety training material to be contained unsafe behavior and practical hazard, understanding and conducting safety standard. In addition, The recognized level of satisfaction improved together with safety behavior and climate. As a result, this program provided an opportunities to correct worker's unsafe behavior to safe behavior in conjunction with increasing number of observation, providing additional time to have a safety check, safety suggestion to improve work situation and a permit to work rule. It will be integrated into health and safety management system to be able to reduce industrial accident.

Workplace Universal Design for the Older Worker: Current Issues and Future Directions

  • Jeong, Byung Yong;Shin, Dong Seok
    • Journal of the Ergonomics Society of Korea
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    • v.33 no.5
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    • pp.365-376
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    • 2014
  • Objective:The objective of this study is to apply the principals and policies of universal design to offer a safe and efficient workplace for older workers. Background: The concept of universal design has rapidly developed under the paradigm that tasks should be easy and comfortable for all people with diverse features. The concept is also fitting when designing a workplace. Method: Legislations, policies and precedents of workplaces with older workers have been studied and analyzed. The compilation has been used to project the present and future of employing universal design at workplace devisal. Results: Every country has its own legislations/policies regarding universal design, flexible working, and age-friendly workplaces to increase hire of older workers. The basic concept of UD and its application is explained. This study provides guidelines for employing universal design at workplaces and preventing accidents for older workers. Conclusion: Following the principals of universal design is expected to furnish a comfortable and safe workplace and lengthen the period of workers participating in the labor force in an ageing society. Application: This study offers the principles for universal design, serving as fundamental research for its application to the workplace.

Development and Implementation of the Emergency Call Program for a Welfare for the Elderly (노인 복지를 위한 응급 상황 호출 프로그램의 개발 및 구현)

  • Kim, Jung-Hwan;Cho, Myeon-Gyun;Kim, Shik
    • IEMEK Journal of Embedded Systems and Applications
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    • v.8 no.2
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    • pp.79-85
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    • 2013
  • This paper proposes a system that utilizes USN(Ubiquitous Sensor Network), Bluetooth and smart phone to improve the function of senior houses. In typical approach, a system in a senior house either directly accesses the status of elderly people by its sensor or is alerted by elderly people who trigger an emergency bell, derive a decision and take an appropriate action. In addition, it is possible for a designated social worker to check the status of senior patients through monitoring system connected by UTP(Unshielded Uwisted Pair) cables, but the responsible person has to be present to monitor patients' status. However, the new system, suggested in this paper, embed Bluetooth function in a blood pressure gauge, thus the smart phone receives patients' health information such as blood pressure through Bluebooth, if any abnormal event occurs. Consequently, the smart phone sends SMS(Short Message Service) to a responsible social worker or a designated hospital. When this program in the paper becomes a reality, an unmanned system that is able to determine suitable actions for certain events will be established, even if a social worker were absence.