• 제목/요약/키워드: interpersonal conflict

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Job Burnout, Engagement and Turnover Intention of Dietitians and Chefs at a Contract Foodservice Management Company

  • Lee Kyung-Eun;Shin Kang-Hyun
    • Journal of Community Nutrition
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    • 제7권2호
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    • pp.100-106
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    • 2005
  • The purposes of the study were to assess levels of burnout, engagement, and turnover intention of dietitians and chefs and to investigate the relationships among the antecedents and consequences of burnout and engagement. A total of 257 dietitians and chefs at a contract foodservice management company in Korea were surveyed using a self-administered questionnaire. Burnout (exhaustion, cynicism, and professional efficacy) and engagement (vigor, dedication, and absorption) were measured with three dimensions each. The dietitians showed significantly higher exhaustion (p < .05) and significantly lower vigor and dedication than the chefs (ps < .05). The exhaustion and cynicism dimensions of burnout were negatively correlated with all three dimensions of engagement (ps < .001) and positively correlated with turnover intention (ps < .001). The professional efficacy was positively correlated with all three engagement dimensions (ps < .001), but not with turnover intent. In addition, turnover intention was positively correlated with negative affectivity and work-load and negatively correlated with vigor, dedication, and absorption. A series of hierarchical regression analyses were conducted to assess the effects of the personal (positive and negative affectivity) and situational factors (workload, interpersonal conflict) and job stresses on turnover intention. After removing the effects of the personal and situational factors, cynicism (p < .01) was the only significant predictor of turnover intention. Based on the findings, suggestions for recruiting and retaining qualified and motivated employees were provided.

직무스트레스가 직무손실에 미치는 영향 (The Effect of Job Stress on Work Impairment)

  • 이영미
    • 한국직업건강간호학회지
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    • 제17권1호
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    • pp.55-63
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    • 2008
  • Purpose: The purpose of this paper is to analyze the effect of job stress on work impairment. Method: 354 workers' data from Seoul and the Gyeonggi area were collected between February 1 and March 30 2006 by structured questionnaire. The questionnaire was meant to determine demographic data, job stress, and work impairment questionnaire. Data analyzed by SPSS 12.0 and AMOS 5.0 program. Results: Job stress was ranked job demand, insufficient job control, organizational system, lack of reward, job insecurity, interpersonal conflict, and occupational climate. The work impairment of completing work was increased when the stress of insufficient job control, lack of reward, job insecurity, and occupational climate were increasing. The work impairment of avoiding distraction was increased when the stress of job demand, insufficient job control, organizational system, lack of reward, job insecurity, and occupational climate were increasing. The stress of job demand, lack of reward, job insecurity, and occupational climate had an effect on avoiding distraction. The stress of lack of reward and occupational climate had an effect on completing work. Conclusion: If employers manage job stress of job demand, lack of reward, job insecurity, and occupational climate, their business will benefit.

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아내학대에 대한 생태체계적 접근 (An Ecological Systemic Approach on the Wife Abuse)

  • 김정란;김경신
    • 가정과삶의질연구
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    • 제21권2호
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    • pp.87-101
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    • 2003
  • The purposes of this study were to analyze causes of wife abuse through married couples as the research subject. The study employed ecological perspective to the study of wife abuse as an multiple dimensional and integrated paradigm combined with isolated theories of other research. The subjects were 369 married couples who live in Gwangju area. Data were analyzed with Cronbach'α, factor analysis, basic statistics, paired-t test, 1-test, ANOVA, Duncan's test, correlation analysis, stepwise multiple regression analysis. and hierarchical regression analysis using the SPSS 10.0 for windows. The major findings were as follows; 1. The psychological abuse score, physical abuse score, and sexual abuse score were lower than median without exception. Hut prevalence rates of wife abuse were considerably serious; 91.9% psychological abuse, 44.4% physical abuse, and 53.7% sexual abuse. 2. The results of the hierarchical regression analysis indicated that the marital conflict had the strongest impact on wife abuse. And the attitude toward wife abuse of husband, hostility of husband, exposure experience of domestic violence during a growth period of husband, perception toward social violence of husband, exposure experience of domestic violence during a growth period of wife, drinking problem of husband, and interpersonal relationships stress of husband had influenced on wife abuse. These variables accounted for 49.5% of variance of wife abuse behaviors. As the result of the study, it concludes that the ecological systemic approach on the cause of wife abuse is useful as a theoretical instrument. Suggestions and implications are made for further research and practical application.

서울시 보건소 맞춤형 방문건강관리 간호사의 직무스트레스 관련 요인 (Factors Related to the Job Stress of Home Health Care Nurses at Health Centers in Seoul Korea)

  • 김기숙;김순례
    • 가정간호학회지
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    • 제20권1호
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    • pp.44-52
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    • 2013
  • Purpose: To identify factors that affect the job stress of visiting nurses at health centers in Seoul, Korea, who perform home care services. Methods: Data were collected in the period from November 20 to December 10, 2008, from 206 visiting nurses working at 25 health centers in Seoul metropolitan city. Self-report questionnaires of the Organization-Based Self-Esteem (OBSE) and the Korean Occupational Stress Scale (KOSS) were used. Data were analyzed by the SPSS win 15.0. Results: Several findings were obtained from the study. First, the mean of job stress was 52.4 points, which was higher than that of Korean women. Second, it was shown that by the sub-domain of job stress, the mean value belonged to the top 50% in the four sub-domains of physical environment, job demand, interpersonal conflict, and organizational system. Additionally, it belonged to the top 25% in the sub-domain of job insecurity, wherein the job stress was the highest. Third, the self-esteem of the nurses had the most significant effect on their job stress. Conclusion: Stress related to job insecurity was the highest among the visiting nurses at health centers in Seoul who perform the custom home care service thus, institutional support is urgently needed to alleviate such stress and secure their employment.

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AHP기법을 활용한 간호사의 NCS직업기초능력 우선순위 분석 (Priorities Analysis of NCS Vocational Key Competence of Nurse using AHP Method)

  • 박지연;이명선
    • 한국학교ㆍ지역보건교육학회지
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    • 제18권3호
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    • pp.83-95
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    • 2017
  • Objectives: The purpose of the research is understand the priorities of national competency standards vocational key competence factors in nurse who is work in Seoul and Incheon. Methods: The design of this study is descriptive investigation research, and the subjects were 144 nurse. we establish the vocational key competency defined in national competency standards as analytic hierarchy analysis model. The vocational key competency has 10 categories and 34 sub-categories. And based on the survey in nurse, the weight representing relative importance of each factor were calculated by using analytic hierarchy process method. Results: The analytic hierarchy process analysis on 10 categories showed that professional ethics(0.149) was higher than any other categories while that of numeracy(0.040) was at the bottom. And the analysis on sub-categories revealed that the most important factors in each categories included the Ethical community(Professional ethics), Conflict management skills(Interpersonal skills), Problem solving capability(Problem-solving skills), Listening skills(Communication skills), Applicable technical skills(Technical skills), Ability to understand business(Ability to understand organizational structures), Information processing capabilities(Information capacity), Self-management skills(Self-development capability), Ability to manage time(Resource management capabilities), Basic math skills(Numeracy). Conclusions: The results in this study can be used as basic data for the development of liberal arts curriculum for Nursing.

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119구급대원의 직업기초능력 요구도 및 우선순위 분석 기반 직무기초역량 제안 연구 (Defining core competencies for 119 emergency medical technicians based on the analysis of requirements and priorities of the profession)

  • 홍성기
    • 한국응급구조학회지
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    • 제23권2호
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    • pp.7-18
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    • 2019
  • Purpose: This study aimed to determine the core competencies for 119 emergency medical technicians (EMTs) and to provide evidence for the development and utilization of 119 EMTs, education and training programs. Methods: Data were collected with a questionnaire that consisted of items on the general characteristics of the subjects (8 items) and importance and satisfaction levels for 10 competencies, including 34 items on subfactors. The Borich Needs Assessment Model was used in designing the questionnaire. A locus for focus model was used to derive the top priority competencies for the improvement of core competency in the profession. Data were analyzed with by SPSS ver.21 (IBM, Armonk, NY, USA). Results: The core competencies for 119 EMTs were derived from technical competency, information competency, communication competency, problem-solving competency, self-development competency and interpersonal competency. In addition, among the sub-factors of these competencies, 16 abilities (including leadership), ability to apply technical knowledge, technical comprehension, conflict management ability, ability to create documents, problem handling ability, ability to think, technical selection ability, and computer literacy were included in the priority category. Conclusion: This study derived and presented the core competencies for 119 EMTs to enable them to meet the modern day requirements of their roles, which may contribute to enhancing their professionalism.

Formation Of Tolerance Of Higher Education Seekers As The Main Feature Of A Modern Specialist

  • Fabian, Myroslava;Kuzmenko, Nadiia;Zamrozevych-Shadrina, Svitlana;Perevozniuk, Viktoriia;Tolcheyeva, Tetiana;Kramarenko, Iryna
    • International Journal of Computer Science & Network Security
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    • 제22권5호
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    • pp.289-293
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    • 2022
  • "Tolerance" is considered as an important professional quality of a modern specialist, which is manifested in an active moral position and readiness for constructive interaction with other participants in the pedagogical process; characterized by the manifestation of humanity, tolerance, friendliness, focus on resolving conflict situations in the professional sphere on a non-violent basis. The article considers scientific approaches to understanding the phenomenon of "tolerance". There are a number of factors that significantly affect the formation of tolerance in students. The way to the formation of tolerance is the rejection of social prejudices, negative social stereotypes, the development of an objective attitude to man regardless of his individual characteristics, the formation of skills of tolerant interpersonal interaction, the use of lectures, discussions, games and training in educational work. The purpose of this article is to highlight communicative tolerance as a necessary component of pedagogical practice of future professionals. It was emphasized that tolerance is the basis of religious tolerance and peace, prevention of all kinds of extremism, which are of particular importance for a multinational and multi-religious Ukraine.

일부 도시주부들의 스트레스 생활사건 및 신체증상에 관한 연구 (Stressful Life Events and Somatic Symptoms of Urban Women)

  • 김영희;박형숙
    • 대한간호학회지
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    • 제22권4호
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    • pp.569-588
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    • 1992
  • This study examined the relationship between the experience of stressful life events and somatic symptoms of urban women. Data were collected by interviewing 200 women from June to July 1, 1991. Vsable data work obtained from 162 of the women. Modified version of a stressful life events measurement tool developed p.5. Lee (1984) and the Somatic Discomfort Inventory by Wittenborn were used to measure the variables. Data were processed by an 5.p.5.5. program and analyzed. statistically for percentage, T-test, ANOYA and Pearson Correlation coefficient. Result of the Study are as follows : 1) The group total mean score of stressful life events was 92.66 $\pm$ 10.41. The higher scores in the $\boxDr$Test and school$\boxUl$ of the Extrapersonal factor, in the $\boxDr$Health problems$\boxUl$ of the Intrapersonal factor and $\boxDr$Conflict and differences within the family$\boxUl$ of the Interpersonal factor, factors. which a suggested by Neuman's model. 2) The group total mean score for somatic symptoms was 100.41$\pm$9.74. The higher scores were for the factors of $\boxDr$Fatigue (1.94)$\boxUl$, $\boxDr$Menopause (1.74)$\boxUl$, $\boxDr$Muscular system(1.67)$\boxUl$ and $\boxDr$Sleeping (1.67)$\boxUl$ 3) The mean scores of stressful life events were higher in the 40~60 age group, for middle school graduates(P<.05), career women and those in nuclear families (P>.05). 4) The mean scores of somatic symptoms were higher in the 45~60 age group, for middle school graduates, non career women and women with 5 or more children(P<.05). 5) There was a positive correlation between the scores of stressful life events and somatic symptoms (r=.585 P<.05). The higher the level of stressful life events the higher the score of somatic symptoms, the results were consistent with the Extrapersonal, Intrapersonal and Interpersonal stress factors of Neuman's Health Care Systems. This research assessed the stressful life events of women, who play the most important role in the family for illness prevention and health promotion and suggested the importance of programs in the Primary Health Services to build basic coping resources.

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아동·청소년기 근친 성폭력 피해자의 심리경험과 적응에 관한 현상학 연구 (A Phenomenological Study on Psychological Experiences and Resilience of Incest Sexual Victims in Adolescence)

  • 천해리;신동열
    • 산업진흥연구
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    • 제6권2호
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    • pp.37-46
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    • 2021
  • 본 연구는 아동·청소년기 근친 성폭력 피해자들이 사건 이후 겪게 되는 다양한 심리적 변화와 현실을 그들의 목소리로 전달하여 새로운 시각을 제공해야 할 필요성과 상담을 통해 삶에 적응하기 위해 노력하는 개인적인 삶의 경험을 현상학적인 접근을 통해서 이해하고 기록하였다. 현상학적 방법론을 통한 분석 결과는 다음과 같다. 첫째, 참여자들은 부모의 정서적인 방치와 가족구성원의 폭력적 행동과 위협, 침묵을 강요하는 과정을 통해 대인관계에 대한 불신감과 낮은 자존감이 형성 되었고 일상생활에서 지속적인 어려움을 겪게 되었다. 둘째, 성폭력 사건에 의한 고통과 후유증은 사건이 알려지는 것에 대한 두려움과 자신에 대한 부정적인 생각, 대인관계의 어려움으로 나타나 현실부적응과 사회활동 회피를 반복하면서 역할의 갈등을 경험하게 하였다. 셋째, 아동·청소년기 근친 성폭력의 후유증은 PTSD를 통해 극단적으로 드러났다. PTSD의 경험은 참여자가 정신과에서 처방받은 약물이나 알코올과 같은 물질에 의존하고 환청과 환각, 망상의 경험으로 외부활동을 더욱 기피하게 하는 요소가 되었다. 넷째, 적응 과정을 통한 변화는 사건에 대한 직면과 분리, 삶에 대한 새로운 시선이다. 적응 프로그램을 진행하면서 과거의 상처로 인해 표현하지 못한 말과 감정을 표현하고, 자신의 삶을 살아가기 위한 목표를 세우고 앞으로 나아가려고 했다. 현실에서의 극복 경험은 참여자에게 자기존중감과 삶에 대한 자신의 능력을 신뢰하는 자기효능감, 건강한 자기조절능력에 대한 믿음을 향상시켰다. 본 연구는 개인의 삶에서 근친 성폭력 트라우마가 새로운 일상의 위기를 통해 재경험되고 각 과정마다 새로운 적응 과정을 반복하는 모델을 제시하는데 의의를 둔다.

북한이탈주민의 직업문화충돌과 직업적응에 관한 연구 (A Study on the Vocational Culture Conflicts and Vocational Adaptation of North Korean Defectors)

  • 조인수;손민정;최정은
    • 한국산학기술학회논문지
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    • 제21권1호
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    • pp.354-372
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    • 2020
  • 이 연구는 북한이탈주민이 탈북 후 우리나라에 입국하여 정착하는 과정에서 어떠한 경로로 직업문화충돌을 인식하고 극복하는지, 자신의 진로와 직업생활에 적응하는 형태 등을 분석하였다. 이 연구는 질적연구 중 사례연구방법으로 북한과 우리나라에서 직업경험이 있는 북한이탈주민으로 입국한 지 5년이 경과되고, 직업을 가진 13명을 선정하였다. 면담은 총 5개월(2017. 8.~12.)에 걸쳐 진행하였으며, 반구조화 질문지로 1인당 60~120분에 걸쳐 면담진행 및 녹취, 전사 후 주제를 분석하였다. 주제 분석 결과, 북한에서의 직업환경과 개인의 진로배경, 새로운 삶을 통한 성공요인, 취업을 향해 꾸준히 노력하는 자세, 남한생활 적응의 어려움, 직업안정성을 추구하거나 남한의 문화를 수용하고 진로타협을 표출하였다. 이 연구의 결과, 첫째, 북한과 남한에서 직업을 선택하는 과정이 의존적에서 자율성으로 전환된 환경으로 직업선택 과정에서의 어려움을 겪는다. 둘째, 북한에서 축적된 진로자본을 남한에서 직업시장 진입 시 활용할 수 없고, 의사소통의 어려움, 편견이나 직업정보 부재 등의 애로점을 토로하였다. 셋째, 북한이탈주민의 직업문화충돌에 대한 주요 문제는 이질적 문화에 대한 적응력 부족, 스트레스, 경제력의 소진 등이며, 대처하는 방법은 배타성, 문화학습의 통합과정을 거친다. 넷째, 북한이탈주민은 직업적응에서 잦은 이직과 진로자본의 지속된 확장의 적응 등 부적응을 보였다. 다섯째, 북한이탈주민은 직업문화충돌을 개인별 특성에 따라 극복하고 적응하려고 하였다.