• Asia pacific journal of information systems
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• 제17권3호
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• pp.1-24
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• 2007

With the development of information technology (IT), various information systems (IS) such as Web-based systems and mobile systems have appeared utilizing different technologies. However, recent studies on IS use and user satisfaction rarely account for technological differences among IS and environmental characteristics where IS are intended to be used. The purpose of this research is to investigate the determinants of the use of Web-based ticketing systems for cultural activities and to empirically validate their relationships. Environmental psychology suggests that human beings respond to external stimuli from environments with their emotions, and their emotional states influence human actions, e.g., IS use in this research. Applying environmental psychology to the use of Web-based systems in the culture and entertainment industry, we propose that web site characteristics first influence a user's internal state of mind (i.e., flow) and then the flow state influences the IS use. Studies related to the state of flow collectively affirm the key role played by the flow construct in shaping individual attitudes and behaviors toward IS. Users' flow states are captured by their shopping enjoyment, perceived behavioral control, and the level of concentration on the IS use. Referring to social presence theory, we have included such web site characteristics as content quality, context of web site, and community quality. In our research model, a second order construct is utilized to represent web site quality, because flow theory suggests that holistic experiences with web-based systems (rather than individual characteristics of the web site) are important in explaining the IS use. Further, we have included trust as another important factor influencing the IS use since business transactions on the web encompass higher uncertainty comparing to offline transactions. In order to test our hypotheses, we have conducted an online survey which results in 1,141 valid responses in the final sample. The data were collected from respondents who have experiences in Internet ticketing systems. Although it was a convenient sample, the sample represents a wide variety of user demographics. Validity and reliability of the research instrument were tested and research hypotheses were examined using PLS Graph 3.0. The results indicate that web site characteristics significantly influence the level of user concentration, user's enjoyment in shopping, and perceived behavioral control. Further, the use of Internet ticketing systems is influenced by users' flow states and trust in the web channel. User satisfaction is turned out to be affected by the use of Internet ticketing systems. Unlike extant research on the relationship between web site characteristics and its use, our study has found that, in the culture and entertainment industry, the impact of web site characteristics on IS use is mediated by a user's flow state. This finding has a practical implication that web site design should include as many features that enhance shopping enjoyment and concentration. Other practical implications of these findings and future research implications are also discussed.

• 대한가정학회지
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• 제44권5호
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• pp.109-118
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• 2006

The purpose of the study is to analyze web-site content for activating internet apparel shopping malls. With a view to improving the transaction experience and efficiency for both shopping-mall managers and customers. According to RANKEY(rankey.com) and 100 HOT RANHNC(100hot.co.kr), 5 big internet apparel shopping malls were chosen, divided into 3 web-site criteria of Users' Interface Section, Informational Section, and Customer Satisfaction Section, and analyzed. The results of our analysis of the web-site contents are as follows: 1) Concerning Users' Interface Section, the structure of the first screen is complicated and confusing. 2) Concerning Informational Section, the specific image of shopping man is ambiguous to understand and differentiated product information is not properly given. 3) Concerning Customer Satisfaction Section, the customers are not encouraged to show any interest in the shopping mall. These three problems are easily observed in most of the internet apparel shopping malls. To develop the internet apparel shopping mall, the following methods to activate them need to be implemented.

• 한국인터넷방송통신학회논문지
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• 제10권2호
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• pp.85-96
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• 2010

유비쿼터스시대 컴퓨터 인터넷 이용자는 웹상에서 제공하는 특성들에 따라 상거래 사이트에 대한 만족정도가 달라진다. 본 논문에서는 인터넷 구매 사이트에서 S/W(소프트웨어)를 구매해 본 경험이 있는 20세 이상의 일반인을 대상으로 2009년 3월 1일부터 2009년 3월 30일 까지 한 달 동안 개별면접 및 인터넷 전자우편을 통한 설문조사를 실시하여, 인터넷 이용자 만족에 영향을 미치는 인터넷 쇼핑몰의 특성 요인을 파악하였다. 이러한 연구결과를 토대로 본 논문에서는 소비자가 전문쇼핑몰의 어떤 특성에 관심이 있는지와 기업의 어떤 노력이 필요한지를 살펴봄으로써 이용자만족에 효과를 높일 수 있는 방법을 모색하고 인터넷 쇼핑몰 소비 전략의 시사점을 제공한다.

• 한국컴퓨터정보학회논문지
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• 제12권5호
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• pp.191-202
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• 2007

본 연구는 웹사이트 사용성(Web site usability)을 구성하는 주요 요인들을 도출하고, 웹사이트 사용성, 신뢰, 만족 그리고 재구매 의도간의 인과관계를 규명할 수 있는 개념적 모형을 설정하고 이를 실증연구를 통하여 검증하였다. 웹사이트 사용성의 하위 요인으로는 콘텐츠, 이용용이성, 네비게이션, 상호작용성을 선정하였다. 실증분석 결과 웹사이트 사용성은 신뢰, 만족, 재구매 의도 모두에 직접적인 영향을 미치는 것으로 나타났으며, 신뢰는 만족에, 만족은 재구매 의도에 유의한 영향을 미치는 것으로 나타났다. 이러한 분석결과를 중심으로 본 연구의 학문적, 실무적 시사점을 제시하였다.

• 한국정보시스템학회지:정보시스템연구
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• 제17권2호
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• pp.27-47
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• 2008

The base of an internet shopping mall is web application system. However, this mall is a market place where selling and buying of products and services take place. Therefore, it should be considered both a commerce function and a web site design function. The commerce function and the web site design function are considered as variables that influence trust and familiarity. This trust and familiarity are considered as the main factors that influence satisfaction of shoppers of internet shopping malls. Analysis indicates that the web site design function significantly influences both trust and familiarity, but the commerce function significantly influence only familiarity negatively. Also trust and familiarity significantly influence user satisfaction.

• 제어로봇시스템학회:학술대회논문집
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• 제어로봇시스템학회 2003년도 ICCAS
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• pp.622-627
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• 2003

The existing remote control system have some inherent disadvantage of direct control in the limit range. In some special cases, for example, a power apparatus, an unmanned factory, a nuclear factory, a security management system, the tele-operation is needed to control remote robot without limit space. This field is based on the Internet communication. Because the Internet is constructed all over the world. And it is possible that we control remote mobile robot in the long distance. In this paper, we developed a remote control system. This system is divided into two primary parts. These are local site and remote site. There are the moving robot and web server in the remote site and there is the robot control device in local site. The moving robot is moved by two stepper motors and the robot control device consists of SA-1100 micro controller and embedded Linux. And this controller is an embedded system. Public personal computer which is connected the Internet is used for the web server. The web server provides the mobile robot control interface program to the remote controller and captures the image for feedback information. In the whole system, a robot control device is connected with moving robot and web server through the Internet. So the operator can control the moving robot in the distance through the Internet.

• 한국경영과학회:학술대회논문집
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• 대한산업공학회/한국경영과학회 2002년도 춘계공동학술대회
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• pp.334-341
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• 2002

As the interest in internet business increases, effective web site evaluation is in order. While web site evaluation is supposed to be based on feasible applicability and trust-worthy criteria. many researches on web site evaluation fails to rover the various business models and consider corporate-activity-related features. Besides, dealing with the limited aspects such as design and cognitive science is something to be desired on the previous researches. Therefore, This paper presents internet web site evaluation framework not only based on existing researches and analysis but also reflecting corporate strategies. The framework includes web sites contents, design, operation and management-related factors, and it is applied to companies to validate its applicability.

• 간호행정학회지
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• 제7권3호
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• pp.531-543
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• 2001

Purpose : The purpose of this study was exploring current status of having home page on the hospitals which have more than 500 beds and analyzing web site on the Nursing Department among them. Method : Cases under analyzing were 92 hospitals which have their own home pages. And then, content analysis with 33 cases was used to evaluate web site of Nursing Department. Results : 1. There are 85(92.4%) home pages in the hospitals among 92 hospitals. 2. There are 33(35.9%) web pages on the Nursing Home page in the 85 hospitals which has hospital home pages. 3. The contents of web pages were 'Introduction of Nursing Department' (78.8% of Nursing Department), 'Home health care'(39.4%), 'Areas of Nursing department'(36.4%), 'Educational Opportunities'(36.4%), 'Research activities'(30.3%), 'Interaction'(27.3%), 'E-mail'(18.2%), 'Information providing to consumer'(15.2%), 'Hospice'(15.2%), 'Hot line, consultation'(12.1%) respectively. Conclusion : The results showed that most web sites of Nursing Department were consist of simple contents with simple purpose. Therefore, in this informational world, Nursing Departments have to try using internet marketing with well developed client centered web site.

• 한국정보시스템학회지:정보시스템연구
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• 제10권1호
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• pp.303-322
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• 2001

This paper proposes 2 problems of Internet Marketing. Firstly, nowadays many people are aware of Web Service and the services that are available in cyberspace. However they are not fully aware of the concepts and range of Web Services. Secondly, most of the research of Internet Marketing focuses on the service quality of cyber shopping using SERVQUAL in relationship to service quality of shopping malls. Therefore they have a lot of limitations because they do not understand all the media characteristics of Internet. Basically the Internet has service parts and also has characteristics of new advertising. But many research papers do not consider these respects. The purpose of this paper is to study of the effects of Web Service Quality on Internet Commerce Transactions. To accomplish the purpose of this paper effectively, theoretical background of web services was reviewed briefly. We defined Web Services and categorized them. We found that the components of Web Service Quality are Information Providing Service Quality and Advertising Service Quality. Factor analysis is conducted according to the dimensions of each component. We conducted Path analysis how these components affect buyers'attitude and buyers'attitude affect revisit intentions and buyer intentions. The results show that strategies of cycler brand construction are better than strategies of selling to web surfers. The strategies of cyber brand construction are related to buying in that customers increase their visits to the entrepreneur's Web site and this increases the loyalty to that site therefore this is related to buying habits.

• 한국산업정보학회논문지
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• 제5권4호
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• pp.73-80
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• 2000

본 논문에서는 NIN적으로 구현된 웹사이트와 직관적으로 명확한 웹사이트를 비교 분석하여 NIN적인 항해 설계가 지닌 단점을 보완하면서 시각적으로 우수한 직관적인 인터페이스를 웹사이트 유저들에게 제공할 수 있는 방법을 제시한다. NIN의 문제점을 안고 있는 웹사이트의 그래픽적 인터페이스를 본 논문에서 실험한 시각적 직관화로 개선하여 구매 의도를 가진 방문자가 시각적으로 뛰어나다는 느낌을 가질 수 있게 하면서도 직관적으로 사이트의 항해 구조를 쉽게 파악하게 할 수 있게 하였으며 또한 결제과정을 완료하기에 용이하도록 함으로써 인터넷 비즈니스 시스템의 고유 목적인 사업의 성공을 위한 토대를 마련하였다. 실험에 있어서 NIN적인 웹사이트는 실제로 운영되고 있는 사이트의 사례를 연구하였으며, NIN의 문제점을 시각적 직관화로 개선한 웹사이트의 구현에는 Flash 도구를 이용하였다.