• The Journal of Information Systems
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• v.28 no.4
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• pp.377-401
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• 2019

Purpose The purpose of this study is to investigate the effects of learning expectation and perceived knowledge sharing on user satisfaction and IS continuance in the Korean Army which is currently using the Regiments' Information System to help their Integrated Administration Management. Based on both the Information System(IS) Continuance Model and IS Success Model, this study also examine the role of system quality on user satisfaction. We develop a research model(structural equation model) and its hypotheses that learning expectation, perceived knowledge sharing, and system quality increase users' satisfaction, which leads to IS continuance. The effect of learning expectation on perceived knowledge sharing is also hypothesized. Design/methodology/approach Online Survey using e-mails was administered to test our research model and associated hypotheses. Among the 360 e-mail letters including our survey questionnaire, 285 responses were collected via e-mails. Meaningful 225 cases were analyzed for our study. SPSS Statistics 24.0 and SmartPLS 3.0 were used to analyze both measuremant test and hyotheses test by using the data set. Findings Survey results show that learning expectation(confirmation variable), learning expectation, perceived knowledge sharing(a perceived usefulness variable), and system quality(a system characteristic) each increases user satisfaction, which leads to IS continuance, under the control of the effect of habit to use information systems. Learning expectation also has a positive influence on perceived knowledge sharing. Theoretical and practical implications are presented.

• Journal of Distribution Science
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• v.15 no.1
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• pp.57-70
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• 2017

Purpose - This study examined the effects of CRM success factors on business performance and customer performance, and the effects on job performance and customer performance through internal member satisfaction by considering of technology, organizational environment and customer relationship factors in CRM success factors from banking sectors. Research design, data, and methodology - An online questionnaire was conducted to 251 employees in banking sectors. The data were analyzed by SPSS 22.0 and Amos 21.0. CRM success factors, internal member satisfaction, job performance, and customer performance were analyzed by descriptive statistics and Pearson's correlation analysis. The bootstrapping in structural equations was conducted to verify the mediating effect of internal member satisfaction. Results - Internal members' satisfaction had a positive effect on job and customer performance. It mediated the relationship between organizational environment, customer relationship factors and job performance. It also mediated the relationship between organizational environment and customer performance. Conclusions - If internal members' relationship with customers is improved by the members' satisfaction, customer retention, customer satisfaction, and work performance will be achieved. The stability and usability in CRM system support jobs effectively, but the internal members did not feel their job satisfaction. Thus, they did not show a positive effect on job and customer performance.

• Proceedings of the Korean Society for Quality Management Conference
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• 2004.04a
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• pp.38-43
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• 2004

Customer satisfaction is becoming an increasingly salient topic in many firms and in academic research. One main rationale behind this interest is that customer satisfaction is believed to be associated with fruitful customer re-visit from the firm's point of view. Some country already had index models which can measure the degree of customer satisfaction. But, such models are ordinary models which used generally the scope of nation-wide industry. Therefore, we needs some modifications to measure customer satisfaction for specific product & service and to provide the valuable feedback to specific firms. In this perspectives, this study will evaluate the customer satisfaction index about automobile company and analyze it's result for valuable feedback. This study will present a model for an integrated customer satisfaction evaluation system which used structural equation modeling. Through this study, we anticipate that it will offer the measuring method about customer satisfaction and some guideline for product design process.

• Korean Institute of Interior Design Journal
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• v.24 no.4
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• pp.14-22
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• 2015

This study deals with a comparative analysis of wooden assembly methods between Japanese traditional architecture and Kuma, Kengo's works. Kuma, Kengo has known as an architect who pursues Japanese architectural traditions with integrated solutions for built and natural environments, and expresses a deep commitment to unexpected use of materials such as stone and wood with the clarity of structural solutions. Accordingly, his architecture focuses on the appreciation of the spatial relationship with the surrounding, its local characters, and the selection of materials. This article first examines two of wooden assembly methods that have been shown in Japanese traditional architecture such as 'two-way system' and 'one-way system'. And then, Kuma, Kengo's wooden assembly methods in his works are analyzed and compared in relation to Japanese wooden assembly methods to find out similarities and differences between them. Then, it concludes that Kuma, Kengo's approach is not only relying on the methods of Japanese traditional architecture, but also exploring creative ways beyond traditional assembly methods.

• Aerospace Engineering and Technology
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• v.2 no.1
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• pp.29-34
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• 2003

Full-scale test facility is a huge system which is integrated by many subsystems. There are several critical elements in test facility system. Those elements may cause undesirably test article failure during testing. Therefore, test facility monitoring system which indicates the operating status of the critical elements is required for performing full-scale structural test. Selection of critical element and design of this monitoring system are explained in detail in this paper. The monitoring system developed are being applied to T-50 full-scale static test, will be expended for full-scale fatigue test in the near future.

• Journal of Korean Library and Information Science Society
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• v.49 no.1
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• pp.99-122
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• 2018

The Korean government has established a plan on the 'service operating system of public libraries', which divides the local libraries into a central library, regional libraries, and small branches. However, due to the low interest of the libraries and, above all, the structural problems caused by the dualization of the library administrative bodies, no action plans have been developed. This study intends to propose an integrated operating system for public libraries in Busan metropolitan and to design specific roles and functions according to the library status. To the ends, this study examined the Korean government's plan for public library operation, analyzed the operation cases of foreign public libraries, and finally suggested the detailed action plan of an integrated operating system based on the case of Busan Metropolitan City. The data were collected from literature review and on site field survey, supplemented by e-mail inquiry and official statistical information.

• Journal of Intelligence and Information Systems
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• v.14 no.4
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• pp.161-178
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• 2008

Development and realization of ubiquitous services in physical space is now in progress to develop ubiquitous smart space (USS). As the development methodologies for USS, scenario development is performed before requirement analysis and design, or vice versa. However, even though lots of redundant elements could be found between scenarios and requirement analysis results, a sort of structural approaches to join them together has been still very rare. Hence, the aim of this paper is to propose a system which generates ubiquitous service senarios and system analysis specifications according to a novel integration methodology. To do so, scenario and requirement analysis are integrated in a structured manner.

• Computers and Concrete
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• v.7 no.3
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• pp.249-269
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• 2010

Managing and reusing knowledge in engineering and construction sectors can lead to greater competitive advantage, improved designs, and more effective management of constructed facilities. The use of Information Technology (IT) in design and construction can exploit strategic opportunities for new ways of integration, sharing and facilitating information and knowledge in any field of engineering. The integrating of separate areas of IT can be used to bring a group of experts and specialists in any field of engineering closer together by allowing them to communicate and exchange information and expertise that facilitate knowledge capture, sharing, and reuse. A lack of an advisory management system and a need to marshal all available data in a common format has indicated the need for an integrated engineering computing environment to investigate concrete repair problems. The research described in this paper is based upon an evaluation management system (EMS) which comprising a database management system (REPCON) alongside visualisation technologies and evaluation system (ECON) is developed to produce an innovative platform which will facilitate and encourage the development of knowledge in educational, evolution and evaluation modes of concrete repair. This allows us to create assessment procedures that will allow the current condition of the concrete structure and its components to be expressed numerically using a confidence level (CL) so as to take the best course of action in the repair and maintenance management. The explained rating system, which is related to structural integrity and serviceability of the structure, allows the confidence level to be determined by visual inspection and the descriptive information and pictures taken from an available REPair of CONcrete (REPCON) database.

• Transactions of the Korean Society for Noise and Vibration Engineering
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• v.19 no.2
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• pp.155-161
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• 2009

Engine builders have separately developed and applied torsional, axial and structural vibration monitoring system on most marine engines. These systems displayed their results for engine or ship operation engineers and were not regularly stored at the hardware of computer. So, the history and trend of various engine and hull vibrations were not supported for preventive maintenance and to protect the failure of these activity or function. The integrated vibration or stress monitoring system(EVAMOS : engine vibration analysis and monitoring system) in marine diesel engine, its accessories and hull structure have been developed by the dynamics laboratory of Mokpo Maritime University during last 3 years. This paper introduces the design conception and ability of commercial software EVAMOS with field data on several actual tests.

• Transactions of the Society of Information Storage Systems
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• v.2 no.2
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• pp.130-137
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• 2006

The HDD(hard disk drive) using Load/unload(L/UL) technology includes the benefits which are increased areal density, reduced power consumption and improved shock resistance than those of contact-start-stop(CSS). It has been widely used in portable hard disk drive and will become the key technology for developing the small form factor hard disk drive. The main objects of L/UL are no slider-disk contact or no media damage. For realizing those, we must consider many design parameters in L/UL system. In this paper, we focus on lift-off force. The 'lift-off' force, defined as the minimum air bearing force, is another very important indicator of unloading performance. A large amplitude of lift-off force increases the ramp force, the unloading time, the slider oscillation and contact-possibility. To minimize 'lift-off' force we optimizes the slider and suspension using the integrated optimization frame, which automatically integrates the analysis with the optimization and effectively implements the repetitive works between them. In particular, this study is carried out the optimal design considering the process of modes tracking through the entire optimization processes. As a result, we yield the equation which can easily find a lift-off force and structural optimization for suspension.