• The Journal of Asian Finance, Economics and Business
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• 제8권1호
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• pp.375-383
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• 2021

The justice issue in the service recovery process has become an interesting topic especially in rural banks in Indonesia. There are two types of justice issues in handling the complaint process; distributive and informational. This study aims to analyze the effect of distributive and informational justice on complaint handling satisfaction. This study also examines the mediating role of positive and negative emotions on the effect of justice in post-merger rural banks. This research employs a survey by distributing a questionnaire to 238 customers who have complained to one of the post-merger rural banks in West Java and Yogyakarta. This study uses the structural equation modelling (SEM) method by WarpPLS software. The results reveal that distributive and informational justice have a positive effect on positive and negative emotions, while informational justice does not affect positive and negative emotions. Distributive and informational justice directly affect satisfaction over complaint handling. On the other hand, positive and negative emotions affect satisfaction over complaint handling. The findings of this study suggest that positive emotion also mediates the distributive justice effect on satisfaction over complaint. Lastly, positive and negative emotions do not mediate the informational justice effect on satisfaction over complaint handling at post-merger rural banks in West Java and Yogyakarta, Indonesia.

• 호남수학학술지
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• 제35권3호
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• pp.525-540
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• 2013

We introduce the concept of level subgroups of an interval-valued fuzzy subgroup and study some of its properties. These level subgroups in turn play an important role in the characterization of all interval-valued fuzzy subgroup of a prime cyclic group.

• 한국보건간호학회지
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• 제15권1호
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• pp.96-110
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• 2001

The purpose of this study was to examine the effect of emotional and informational support intervention on role stress and depression of primary family caregivers caring stroke patients and to develop an effective nursing intervention method for them. This study selected the quasi-experiment, based on pre-test and post-test design of non-equivalent control group as a method of study. This study was conducted with 69 primary family caregivers caring stroke patients hospitalized in K and D hospitals in Daegu from August 20 to October 25, 2000. Out of them, 34 were placed in the experimental group, and 35 in the control group. The emotional and informational intervention program was divided into two aspects-emotional support and informational support- and executed three times, using prepared instruments and a guidebook. The intervention program consisted of the 1st intervention for one or one-half hour, the 2nd intervention for 30 minutes in two or three days after the 1st intervention. and the 3rd intervention for 30minutes in another two or three days after the 2nd intervention. Pre-test was carried out just before the 1st intervention, and the post-test was carried out right after the 3rd intervention, in order to collect data. The measuring instrument of role stress used was one that was modified to the role stress instrument of Yang Young-hee(1992) and the stress instrument of Choi Eun-sook (1992). The reliability was Cronbach's $\alpha=.8271$. The measuring instrument of depression used was one that was developed by Beck(1967) and standardized by Han Heung-moo et al(1986). The reliability was Cronbach's $\alpha=.8693$. Data were analyzed with percentage, mean, standard deviation, $x^2-test$, t-test and Paired t-test by using SPSS 9.0 program. The results of this study are summarized as follows: 1. Role stress score of the experimental group was revealed to be significantly lower than that of the control group 2. Depression score of the experimental group was revealed to be significantly lower than that of the control group Accordingly, the emotional and informational support intervention can be a way to reduce role stress and depression of primary family caregivers caring stroke patients.

• The Journal of Asian Finance, Economics and Business
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• 제6권1호
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• pp.129-139
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• 2019

The purpose of this research is to examine the effect of informational justice on post-recovery satisfaction, and the effect of post-recovery satisfaction on behavioral intentions in e-commerce, including further investigate the moderating effect of service failure severity. Using quantitative method, the population of this research are online customers in Indonesia, with non-probability sampling that will be done by purposive sampling method based on predetermined criterias, which are customers who were doing transactions in the Business to Consumer (B2C) online sites, experienced service failure in the last 6 months, submitted a complaint, and received a response. Sample of 317 online customers were gathered and analyzed using the Structural Equation Modeling. The results of this study indicated that 5 hypothesis are supported with data. As a conclusion, informational justice and post-recovery satisfaction has positive effect, while service failure severity acts as a moderator between post-recovery satisfaction and behavioral intentions. As a managerial implication, online store management needs to ensure the informational justice to make a post-recovery satisfaction. Therefore, online store management needs to ensure the informational justice to make a post-recovery satisfaction, increase repurchase and positive e-word of mouth intention, also work harder to recover services, especially in high service failure severity condition.

• 한국지능시스템학회:학술대회논문집
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• 한국퍼지및지능시스템학회 2004년도 춘계학술대회 학술발표 논문집 제14권 제1호
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• pp.389-393
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• 2004

In this paper, we introduce the concept of level subgroups of an intuitionistic fuzzy subgroup, and study some properties of level subgroups in the first part of the paper. These level subgroups in turn play an important role in the characterization of all intuitionistic fuzzy subgroups of a prime cyclic group.

• 한국중재학회지:중재연구
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• 제28권3호
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• pp.55-73
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• 2018

The purpose of this study is to investigate effects of arbitration in organizational performances by means of literature review. The contents of the study were theoretical studies on the role of intangible power in the organization. By mediating compliance and repulsion, it is intended to reduce conflicts and increase work commitment, which in turn will increase productivity and increase employee self-esteem, and help improve corporate image over the long term. Factors such as the contents of professional power, the content of referent power, the importance and contents of informational power as well as the importance of arbitration were studied. It is found that when arbitration is effective, it can increase work commitment and improve the productivity of the enterprise.

• Journal of Information Science Theory and Practice
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• 제8권1호
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• pp.20-32
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• 2020

Informational urbanism is a new research area in information science. In this study, art history joins informational urbanism: Are digital artworks in public urban spaces recognized as essential assets of a smart city? We employed case study research, working with the example of the huge digital media façade of the Arthouse Graz as an artwork in a public space. In a mixed-methods approach, we asked passers-by and interviewed experts on Graz as a smart city and on the Arthouse's role concerning the image of Graz as a smart city. The research found strong hints that indeed digital artworks with large screens or media façades at public spaces are parts of a city's weak location factors as well as of the city's urban structure and may symbolize the city's smartness. A practical implication of this finding is that artists, computer and information scientists, city planners, and architects should include interactive contemporary digital art into city spaces in order to demonstrate the city's way towards knowledge society.

• 호남수학학술지
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• 제26권4호
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• pp.365-378
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• 2004

The orders in quaternion algebras play central role in the theory of Hecke operators. In this paper, we study the order of two sided ideal group in orders of a quaternion algebra.

• 정보관리학회지
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• 제29권2호
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• pp.71-92
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• 2012

본 연구의 목적은 사서교사의 특성 변인에 따른 조직 커뮤니케이션 만족도가 학교도서관의 정보 교육서비스에 끼치는 영향을 분석하고 학교도서관의 교육적 역할 활성화에 주는 시사점을 도출하는데 있다. 분석 결과 사서교사는 업무수행에서 상사 및 동료와의 대화와 면담 등 비공식적 커뮤니케이션과 수평적 커뮤니케이션을 선호하고 있는 것으로 나타났다. 그리고 성별, 경력, 학교 급 등 사서교사의 특성 변인에 따라서 이용자 교육, 도서관활용수업, 독서교육 프로그램 및 정보활용교육 운영 방식 등에 차이가 나타났다. 특히 비공식 커뮤니케이션에 대한 만족도가 높을수록 교과연계도서목록 제공이 증가하고 있으며, 수평적 커뮤니케이션이 정보활용교육을 활성화하는데 긍정적인 영향을 주는 것으로 나타났다. 그러나 학교도서관 운영과 관련된 공동체 구성원에게 학교도서관의 비전과 목적을 알리고 책임과 역할을 분명히 하기 위해서는 수평적 커뮤니케이션 수단인 협조문, 위원회, 협의회 등을 활성화하고 적극적으로 참여하여야 한다. 또한 비공식 커뮤니케이션의 한계를 극복하기 위해서는 사서교사의 리더십 개발, 동료교사에 대한 맞춤형 서비스 제공을 위한 마케팅 전략 수립 등의 노력이 필요하다.

• 한국전산구조공학회논문집
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• 제25권4호
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• pp.363-372
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• 2012

본 논문에서는 수학적 구조 모델과 인공신경망 기법을 상호 유기적으로 결합하여 구조물의 거동 데이터로부터 부재모델 또는 재료모델의 정확도를 높이는 정보기반 하이브리드 모델 업데이트 기법을 개발하였다. 유한요소와 같은 수학적 모델을 사용하여 구조물의 거동을 모사하기 위해서는 재료, 부재, 그리고 시스템의 정확한 모델링이 우선하여야 한다. 그러나 재료, 부재의 각 레벨에서의 수학적인 모델은 이상화과정을 거치면서 중요한 특성을 생략하거나, 시스템 구성시 부재간의 상호작용이나 경계조건의 단순화로 인해 유한요소 모델은 실제 구조물의 거동과 차이를 보이게 된다. 본 논문에서 제시된 하이브리드 모델 업데이트 기법은 구조물의 거동과 수학적 모델의 해석결과 차이를 인공신경망 기법을 사용하여 보완함으로써 시스템 모델의 정확도를 높일 수 있다. 이때 시스템의 거동 데이터로부터 부재 또는 재료모델을 개선할 수 있는 데이터를 추출하여 부재 또는 재료모델을 개선한다. 제시된 기법은 보-기둥 접합부의 이력모델을 개선하는 것으로 검증하였으며, 복잡한 거동을 보이는 시스템 모델링에 광범위하게 사용될 수 있다.