• The Journal of Information Systems
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• v.24 no.2
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• pp.163-188
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• 2015

Purpose The healthcare services have drawn so much public attention, and many organizations such as schools and companies require the individuals to undergo the periodic health examination. In general, however, the mass health examination services are not managed in systematic way, and both examinees and medical staffs often experience much inconvenience while preparing, undergoing and managing the services. To address such problems, this paper aims to design the Health Examination Management System (HEMS), an integrated management system for mass health examination operations management, and implement its prototype. Design/methodology/approach First of all, HEMS enables the medical staffs to efficiently collect and manage the examination result data by supporting examination service management. Second, the users can efficiently analyze the cause-and-effect relationships among the examination items by using the visualization tool of HEMS based on the cluster heat map. Finally, the HEMS provides the operational supports for evaluating and managing the service performances. Findings The HEMS indicates that the conventional operations management approaches can be incorporated into the mass health examination services, and it is expected that the proposed system enables the examinees and the medical staffs to participate in such services in more efficient way.

• Journal of Information Processing Systems
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• v.16 no.2
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• pp.377-393
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• 2020

Freight management systems require a new business model for rapid decision making to improve their business processes by dynamically analyzing the previous experience data. Moreover, the amount of data generated by daily business activities to be analyzed for making better decisions is enormous. Online-to-offline or offline-to-online (O2O) is an electronic commerce (e-commerce) model used to combine the online and physical services. Data analysis is usually performed offline. In the present paper, to extend its benefits to online and to efficiently apply the big data analysis to the freight management system, we suggested a system architecture based on O2O services. We analyzed and extracted the useful knowledge from the real-time freight data for the period 2014-2017 aiming at further business development. The proposed system was deemed useful for truck management companies as it allowed dynamically obtaining the big data analysis results based on O2O services, which were used to optimize logistic freight, improve customer services, predict customer expectation, reduce costs and overhead by improving profit margins, and perform load balancing.

• Journal of the Korean Society for information Management
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• v.28 no.3
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• pp.275-293
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• 2011

Due to changes in information technology and the information environment, portal services, including library service, which systematically provides information needed on the Internet have become popular in our daily lives. In light of that, this study, in order to enhance our understanding on portal services, examines and analyzes Dibrary, the National Digital Lirary, portal services including main portal, regional information, policy information, multicultural information, the information for the handicapped, and the Dibrary blogs. Accordingly, the emphasis has been put on decency, accuracy, usefulness/user-friendliness, and publicity/promotion for the diffusion and activation of Dibrary portal services.

• Journal of the Korean Society for information Management
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• v.32 no.3
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• pp.183-197
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• 2015

The purpose of this conceptual paper is to identify the library services market and its characteristics versus the common commodity market so that marketing and management in library services can be more fruitful in terms of research and development. Based on the developed hypothetical market, a library services market is identified; the market is then characterized in comparison to the common commodity market using three theoretical characteristics of the library services market: indirect exchange, limited competition, and time-lagging exchange. Based on these characteristics, two possible research directions are suggested: development of goals for library management and consideration of applications in library marketing.

• Journal of Information Technology Services
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• v.5 no.2
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• pp.79-92
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• 2006

Since software development team members have been more geographically spread due to the globalization of business and Internet technologies, the management of deliverables and communication efforts for developing high-quality software products on time is becoming more complicated. Among the functional requirements for collaborative software development management, the manipulation of shared information objects is essential for the collaborative work among distributed development team members. This paper proposes an integrated information object management framework comprised of a so-called BOC (Bill Of Class) scheme and a standardized software part dictionary for managing shared information objects efficiently among distributed co-workers. In order to manage these complex information objects, the proposed framework adopt product structures represented by Bills Of Materials (BOM) as stems for integrating the various information objects. Based on the proposed framework, a collaborative software development management system (CSDMS) is implemented, and the functionalities and the structure of the system are also described in this paper. The proposed system provides sufficient functionalities for the change management of information objects and the management of their relationship to other objects rather than existing system.

• Journal of Korean Library and Information Science Society
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• v.46 no.1
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• pp.25-42
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• 2015

The purpose of this study is to provide users with satisfactory information services that are utilizing Voice of the Customers(VOC). Voice of the Customers(VOC) toward organizations that provide information services is important information for decision-making to improve customer satisfaction and information services. K institute manages customer requests and feedbacks for NDSL(National Digital Science Library) using the Voice of the Customer Management System(VCMS). In this study, we analyzed the total number of 1,738 VOCs and suggested improvement strategies for information services. The results can be utilized as basic information by libraries and information centers that provide information services through analysis of VOC.

• International Journal of Contents
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• v.4 no.4
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• pp.12-17
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• 2008

The web 2.0 is leading a rapid change of internet services. The UCC(User Created Contents) service is one of the representative internet services with web 2.0 paradigm. In this paper, we design and implement the UCC services prototype system for image and video. The proposed system does not need to install ActiveX and client programs on devices of users to edit their contents. All processes for editing UCC are conducted on the server. Our proposed system consists of the two components such as the multimedia editing subsystem and the metadata management system. They provide the API to UCC service developers or vendors. The multimedia editing subsystem supports editing for image and video, and the streaming services of video. The metadata management subsystem supports the metadata management and retrieval of image and video.

• Journal of KIISE:Computing Practices and Letters
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• v.5 no.5
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• pp.564-573
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• 1999

Recently, as the development and use of distributed multimedia services are growing explosively in every aspects of our lives, administrators of multimedia services are very concerned with providing users with reliable and efficient services. However, the management of distributed multimedia services is a very complex and troublesome work such that a flexible but powerful management system is necessary. This paper proposes a management system for managing CORBA-based distributed multimedia services. We have developed an architecture for the management system and defined a set of management services needed to monitor and control distributed multimedia services. The architecture consists of several objects, which perform configuration management, fault management, security management and event management. A generic distributed multimedia service (DMS) MIB has been defined for the management of various multimedia services and applications. In addition, as a proof of concept, we have developed a Web-based management system for a CORBA-based distributed multimedia system called MAESTRO. The prototype management system uses OrbixWeb to interface with the management server which is implemented as a set of CORBA objects. Though our management system has been developed for distributed multimedia services, it can easily manage other CORBA-based services and applications.

• Journal of the Korean Society for information Management
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• v.36 no.3
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• pp.61-80
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• 2019

This study aimed to develop Research Data Management (RDM) Services in a domestic university library of Korea. In this study, elements and levels of RDM services are examined and in-depth interview was conducted with university researchers affiliated in Seoul National University, which has the largest amount of research fund among universities in Korea. Interview was conducted to analyze their data management practices and needs of RDM services. Interview results show researchers' lack of awareness toward Data Management Policy and data sharing obligations of funding agencies and academic journal publishers. Also, they had trouble managing research data systematically. However, many of the researchers understand the necessary of research data management and education of data management. Based on the interview result, service elements and contents are suggested for RDM services which is consisted of education services, professional consulting services, curation technical services. This study result will help to guide for the planning the future RDM service in university library of Korea.

• Journal of the Korean Society for information Management
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• v.21 no.2
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• pp.269-283
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• 2004

The importance of an efficient information delivery service cannot be overemphasized in the information society. In this context, this study, based upon the importance of information intermediary on the internet, tries to suggest the use of Avatars in information services. This study first examines the concepts, theories, and characteristics of information services and internet, along with the meaning and role played by Avatars. Also, by suggesting the use of Avatars in information services, this study alms at enhancing our understanding on the internet and providing efficient information services.