• Journal of Korean Institute of Industrial Engineers
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• v.32 no.2
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• pp.153-162
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• 2006

Customer satisfaction is an ever-growing concern of management throughout the world. To find the way to increase customer satisfaction, we must understand customer requirements. Kano distinguishes between three types of product requirements (must-be, one-dimensional, attractive requirement) which influence customer satisfaction in different ways when met. In this paper, potential customer satisfaction improvement (PCSI) index was developed using Kano model and CS coefficient. Timko has developed customer satisfaction (CS) coefficient based on Kano model. The PCSI index represents how much a service feature can increase the degree of customer satisfaction when the service feature is fully fulfilled. In order to explain the meaning of PCSI index, a case syudy of a Family Restaurant is done. It is also discussed how to use the index strategically.

• Journal of the Korean Society for Precision Engineering
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• v.27 no.2
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• pp.86-93
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• 2010

The tilting index table has attached to CNC machining center with 3axes, it can be improvement of its performance and its machining efficiency. The tilting index table is a key unit in order to manufacture some non-rotational and 3-dimensional parts, using the conventional machining center. In this study, structural analysis is carried out by FEM simulation using the commercial software ANSYS Workbench 11 to develop tilting index table using direct drive motor. The shape of the tilting index table obtained from the optimization was analyzed and compared with the initial model. Also, the initial model was modified based on the optimization model and the result was verified to have the acceptable improvement.

• The Journal of Asian Finance, Economics and Business
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• v.9 no.7
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• pp.153-171
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• 2022

To measure economic performance, customer satisfaction indices are constructed. This study proposes an index for banking and telecom, a significant evaluative system for comparing and enhancing customer satisfaction across the industries. The study suggests and examines amendments and improvements to the prior indices and incorporates ignored indicators to propose a punier index for Pakistan. The study is a pioneer in integrating online and offline indices into a single comprehensive model. The study is enriched by the Theory of Reasoned Action and Technological Acceptance Model. A sample of 320 respondents was used. The sample was divided based on gender and marital status. To authenticate the theoretical model, PLS-SEM was applied. We discovered nine latent variables that define customer satisfaction and conclude that a single model can be utilized for e-commerce enterprises as well. The index scores are comparable to the American index for banking and the Turkish index for telecom. Multi-group analysis (MGA) was used to comprehend the differences among the groups. This reveals that customization, design, reliability, and responsiveness induce satisfaction in telecom male and married customers. For the banking industry, the difference exists in complaint handling, customization, corporate image, perceived price, reliability, responsiveness, sentiments, convenience, and security to satisfaction links, image and complaint handling to loyalty links.

• Journal of Fisheries and Marine Sciences Education
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• v.26 no.5
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• pp.1108-1118
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• 2014

The purpose of this study was to spread the education of human creativity program and its possibility of consistency, and its application to school system by exploring the evaluation system that determines the valuable and useful decisions. This study was based on the evaluation system according to CIPP model regarding the program's general ideas and its role. The interest of the education of human creativity was increasing as well as its progress of program, and we searched 13 figures and 55 evaluation index according to increase the program's effectiveness and nation-wise situation of evaluation model. The conclusion of this study was that the human creativity program's evaluation was composed of six compartments. And the context evaluation was composed of three evaluation models and eleven index, and input evaluation was composed of three evaluation model and 15 index, while process evaluation is composed of three evaluation models and thirteen evaluation index. Lastly, output evaluation had four evaluation model and sixteen index.

• Proceedings of the Safety Management and Science Conference
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• 2011.04a
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• pp.701-705
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• 2011

The paper reviews Cronbaha's coefficient to measure a single source of error. On the contrary to classical measurement theory, the generalizability study can be used in the social survey design to calculate Generalizability Index (GI) and Dependability Index (DI) for measuring multiple sources of errors of behavior evaluation. The study proposes application guidelines to implement R:($A{\times}B$) mixed models that are composed of random factor and fixed factor.

• 한국가시화정보학회:학술대회논문집
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• 2004.12a
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• pp.57-63
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• 2004

various applications is presented. It is based on rapid-prototyping of transparent model for flow visualization and on the use of refractive index matching that enables efficient and clear visualization of the flow inside the model. The model is immersed in the index-matching fluid in a glass tank so that any displacement and rotation of the model in the tank have no influence on the optical setup for image acquisition to be made through a glass wall. This can facilitate greatly the camera calibration for stereo PIV and 3-D PTV. As the flow model is generated directly from 3-D surface data, no laborious preparation of the flow model is needed. This approach for seamless linking of model generation and PIV measurement is applicable to various flow measurements in automobile, ship building, fluid machinery, turbine, electrical appliances, heat exchanger, electronic cooling, bio-engineering and so on.

• Journal of Korean Society for Quality Management
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• v.40 no.3
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• pp.234-244
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• 2012

Purpose: In the private sector, many Customer Satisfaction Index Models have already been developed and are being applied in a variety of industries. In spite of continuously increasing of quality for military goods, measuring tools of Quality Satisfaction have not been developed yet. Method: In 2004, Defense Quality Assurance Agency and Seoul National University jointly developed MCSI(Military Customer Satisfaction Index) as a benchmark NCSI(National Customer Satisfaction Index), but it is limited to aply to military goods. We focused on product quality and developed MQSI(Military Quality Satisfaction Index) Model. Result: We propose a new Satisfaction Index Model(MQSI, Military Quality Satisfaction Index) that can be applied to military goods. Conclusion: In this study, configuration and variables of MQSI Model are described. Also the result of preliminary survey is briefly explained.

• Journal of Korea Society of Digital Industry and Information Management
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• v.9 no.3
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• pp.129-144
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• 2013

Recognizing a limits on quantitative evaluation of cultural contents' and for its betterment, study aims developing a qualitative evaluation model. For this study, Reception Theory, Semiotics and Psychology were derived for epistemological dimension to contemplate culture contents' essential attribute. To be concrete, cultural contents was examined as experiential products, emotional products, rememberable products and texts. Also, codes of fun, emotion and culture were discussed as intrinsic attributes for cultural contents and how those attributes were expressed or composed in cultural contents was discussed as well. Evaluation items were extracted based on final discussion at the epistemic level, set up the final evaluation model by taking experts' advices on each items. With all those outcomes, qualitative evaluation model for cultural contents was developed. For the importance of each index in the model, priority was granted by weighting on each index. Lastly, evaluation scale was developed for each index. The culture contents' evaluation model developed in study is meaningful not only in drawing qualitative evaluation items of video(image) contents and developing the index and model for the first time, but also its possibility of wide use for other genres.

• THE INTERNATIONAL COMMERCE & LAW REVIEW
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• v.77
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• pp.195-214
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• 2018

In order to analyze the current status of trade with Korea and FTA partner countries, the Trade Intensity Index and the Market Comparative Advantage index were calculated and analyzed using panel gravity model. In the case of trade, trade intensity index has been strengthened according to each FTA enforecement, and in some cases, trade inensity has been weakened. In the case of the comparative advantage index, there was a case in which the comparative advantage was strengthened or the comparative advantage was not significantly changed according to each Chapter of HS code. This means that the Korea's FTA enforcement effect has not directly affected the increase of the trade intensity and the increase of the market comparative advantage index. The panel gravity model using the trade intensity and the comparative advantage index as the dependent variable and the trade volume between the two countries as the dependent variable was analyzed.

• Journal of Environmental Impact Assessment
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• v.8 no.3
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• pp.49-59
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• 1999

In this study, we individualize the clauses to sort out the troubled ones, draw up a interrelation model in order to visually organize the relations, and finally, suggest the desirable application idea. The interrelation model suggested in this study has been made based on the matrix method. On this matrix, we arranged the environmental factors on horizontal and vertical axis, and when we describe the relation of each factors, we set the horizontal axis as the base and divided the content into three grades : Fine, Medium, and Poor. In addition to that, we expressed those three grades into numerical value like 3 points for Level Fine, 2 points for Level Medium, and 1 point for Level Poor and then, we converted this numerical values into index numbers. We could classify the index numbers such as AS, PS, Q-index, P-index. AS is an index numerically shows the degree of giving environmental effect, PS is an index numerically shows the degree of receiving environmental effect, Q-index is an index shows the aggravate degree, and P-index shows the relation degree. The Q/P-index with large numbers has considerable effect on the environmental system, while the small numbered Q/P-index barely effect on the environmental system. Moreover, we classified the environmental factors into 5 levels(I~V) according to the relations between the Q-index and P-index. Level I is less affected by the environment and has more giving effect, while Level V is more sensitively affected by the environment and has more receiving effect, which we considered important. Therefore, we could come up with the result that if we consider the each level of factors when we evaluate the EIA, the result would be far more accurate and reliable since it contains mutual relation aspect of EIA. The suggested interrelation model in this thesis is presentable as one of those scoping system. We highly believe the need of scoping system in EIA and suggest the interrelation model as the alternative idea for scoping system.