• 제목/요약/키워드: inappropriate behavior

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계획된 행동이론을 적용한 소비자들의 부적절한 불만행동 유형별 분석 (An Analysis of Inappropriate Consumer Compliant Behavior Type Based on the Theory of Planned Behavior)

  • 이영애
    • 가정과삶의질연구
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    • 제32권2호
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    • pp.13-26
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    • 2014
  • The theory of planned behavior proposed by Ajzen predicts that certain behaviors are determined by behavioral intentions which are affected by an attitudinal belief toward the behavior, the subject norms, and the individual's perception of their control over the behavior. This study's aim is to examine consumers' inappropriate complaint behaviors, using the theory of planned behavior. Consumers' inappropriate complaint behaviors are defined by two types, which are low -and high-intensity inappropriate complaint behavior based on the primary data collected from a group of consumer affairs professionals in the business field. The survey questionnaire was administered to 1,000 consumers via an on-line survey. The two models were assessed with path analysis in order to predict consumers' inappropriate complaint behaviors, using the theory of planned behavior. The results are as follows: First, two types of inappropriate compliant behaviors were identified according to the results of an exploratory study conducted by professionals who had been employed at the department of consumer affairs. Second, the theory of planned behavior is adequately fitted to examine the factors related to consumers' inappropriate complaint behaviors. Also, all three variables based on the theory of planned behavior, -perceived behavior control, subjective norm, and attitude-had a significant effect on inappropriate complaint behavior intention. Third, consumers' inappropriate complaint behavior intention played the most significant role in low-intensity inappropriate complaint behavior, whereas attitude was found to play a significant role in high-intensity inappropriate complaint behavior. The significance and implication were discussed in terms of effective customer management strategies.

사이버공간에서의 네티켓과 일탈행위에 관한 연구 (A Study on Netiquette and Inappropriate Behavior in Cyberspace)

  • 조찬식
    • 정보관리학회지
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    • 제18권2호
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    • pp.187-202
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    • 2001
  • 정보사회의 일부분인 사이버공간에서의 도덕의식결여와 일탈행위의 증가로 네티켓(netiquette)의 중요성이 점점 강조되고 있다. 이에 본 연구는 네티켓에 대한 이론적 배경을 구축하고, 사이버공간에서 나타나는 일탈행위에 대한 유형을 조사·분석하고, 이에 대한 대응방안을 제시함으로써 건전한 사이버문화와 정보사회의 정착에 일조하고자 하였다.

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피부전문가들이 경험한 고객 불량행동이 감정부조화 및 서비스 사보타주에 미치는 영향 (The Effects of Emotional Dissonance and Service Sabotage on Skin Experts Who Have Experienced Inappropriate Customer Behavior)

  • 성영환;이영조
    • 한국응용과학기술학회지
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    • 제38권6호
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    • pp.1493-1501
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    • 2021
  • 본 연구의 목적은 피부전문가들이 경험한 고객 불량행동이 감정부조화 및 서비스 사보타주에 미치는 영향에 관한 연구이다. 연구의 목적달성을 위해 서울. 경기지역 피부전문가 383명을 연구대상으로 선정하였다. 분석방법은 빈도분석, 요인분석, 신뢰도분석, 상관관계분석, 다중회귀분석을 실시하였으며, 이와 같은 연구절차를 거쳐 다음과 같은 연구결과를 도출하였다. 고객 불량행동이 감정부조화에 정적(+)상관관계가 나타났고, 감정부조화의 감정억제가 서비스사보타주에 영향을 미치는 것으로 나타났다.

청소년 폭음과 흡연, 신체활동 부족, 부적절한 체중조절, 성 행태와의 관련성: 2015 청소년건강행태온라인조사를 중심으로 (Smoking, physical inactivity, inappropriate weight control, sexual activity and binge drinking among adolescents: Using Korea Youth Risk Behavior web-based Survey in 2015)

  • 서수인;오진경;임민경
    • 보건교육건강증진학회지
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    • 제34권1호
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    • pp.1-12
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    • 2017
  • Objectives: The aim of this study was to verify relationships between light- and heavy alcohol drinking and health-risk behaviors such as smoking, inappropriate weight control, physical inactivity, and sexual activity among adolescents. Methods: The data of 68,043 adolescents in middle- and high school collected from the Korea Youth Risk Behavior Web-based Survey in 2015 were analyzed. For statistical analysis, logistic regression model was used. Results: The rate of heavy alcohol drinking increased with increasing age up to 21.5% among boys and 13.9% among girls. Among boys, heavy alcohol drinkers were at a higher risk of smoking (adjusted odds ratios [OR]=3.3, 95% confidence interval [CI]=2.8-3.8), inappropriate weight control (OR=1.7; 95% CI=1.4-2.1), having sexual intercourse (OR=3.6; 95% CI=3.0-4.2) than light drinkers. Multiple health-risk behaviors of smoking, inappropriate weight control and sexual intercourse also increased in accordance with the severity of drinking alcohol beverage compared to non-drinker. Physical inactivity was decreased among heavy drinkers compared to light drinkers (OR=0.8; 95% CI=0.7-0.9 for inactivity of moderate exercise). Similar results were observed among girls. Conclusions: Alcohol drinking especially heavy alcohol drinking among adolescents is related to other risky behaviors including smoking, inappropriate weight control, and sexual activity. To prevent health problems in adolescents, it is necessary to adopt a combined approach regarding heavy drinking and health-risk behaviors.

판매자와의 상호작용 유형이 소비자들의 부적절한 불만행동에 미치는 영향에 대한 소비자역량 조절효과 분석 (Moderating Effect of Consumer Competency in Regards to the Influence of Interaction Style with Sales Man on Inappropriate Consumer Compliant Behaviors)

  • 이영애;임수지
    • 가정과삶의질연구
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    • 제31권5호
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    • pp.185-200
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    • 2013
  • The purpose of this study is to examine the moderating effect of consumer competency associated with the influence of interaction styles with sales man on inappropriate consumer compliant behaviors. For the purpose, the survey questionnaire was administered to 1,050 consumers across country by the on-line survey. The research data are analyzed using four statistical methods: factor analysis, reliability analysis, multiple regression, and moderating regression analysis. The results are as follows: First, some demographic variables, for example, male, level of education, marital status, amount of monthly household income had significant effects on inappropriate consumer compliant behaviors such as rudeness of behavior and interference with business. Second, it is significant that two types of interaction with sales man(passive and assertive interaction) have positive effect on rudeness of behaviors, while assertive interaction only has positive effect on inference with business. Third, this research has been shown to be significant, based upon the findings on moderating effects of consumer competency in respect to consumers' level of inappropriate compliant behaviors. In particular, consumer competency has negative moderating effects between interaction styles with sales man and rudeness of behaviors. Practical implications were discussed in terms of effective customer management strategies and policy making related to consumer education.

Comparison of eating habits and inappropriate weight control efforts of secondary school students enrolled in a weight control program

  • Kang, EunKyo;Kim, Soojeong;Yun, Young Ho
    • Nutrition Research and Practice
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    • 제15권5호
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    • pp.628-638
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    • 2021
  • BACKGROUND/OBJECTIVES: Numerous school-based weight control programs have been initiated for weight loss among adolescents. However, the relationship between these programs and inappropriate weight control efforts, dietary habits and behavior of students, have not been investigated sufficiently. This study was undertaken to investigate the association between body mass index (BMI) of adolescents, and their health status and inappropriate weight-control efforts. We further examined the relationship between attendance to school-based weight-control programs and attempting inappropriate weight-control efforts, dietary habits, and behavior. SUBJECTS/METHODS: A survey of 1,742 students was conducted in Korea. Logistic regression was used to assess differences in the health status (grouped by BMI and improper weight control) and dietary habits, based on attendance to the weight-control programs. RESULTS: Obese students were significantly more dissatisfied with physical, mental and spiritual health. Students who attended weight-control programs were likely to be underweight (P < 0.001), whereas those who did not attend weight-control programs were likely to attempt weight control improperly (P < 0.001). Students who participated in the program also had relatively healthy dietary habits (P < 0.001-0.027), and students who did not attend had comparatively unhealthy dietary habits (P < 0.001-0.008). Students who attended weight-control programs were likely to be underweight (P < 0.001) with relatively healthy dietary habits (P < 0.001-0.027), whereas students who did not attend the programs were likely to attempt weight control improperly (P < 0.001) and had comparatively unhealthy dietary habits (P < 0.001-0.008). CONCLUSIONS: Attending school-based weight-control programs was significantly associated with not attempting inappropriate weight-control efforts, as well as following healthy dietary habits. Our data indicates that offering school-based weight-control programs is valuable to student health, and is anticipated to reducing the public health burden.

유분증 아동을 위한 배변훈련프로그램의 효과 연구 (THE EFFECTIVENESS OF TOILET TRAINING PROGRAM FOR CHILDREN WITH ENCOPRESIS)

  • 이양희;조영숙;구미향
    • Journal of the Korean Academy of Child and Adolescent Psychiatry
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    • 제12권2호
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    • pp.263-274
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    • 2001
  • 훈련의 조건과 목표행동의 기준을 변화시키는 설계(changing conditions design and changing criterion design)를 사용하여 일차적 유분증과 이차적 유분증이 있는 아동 2명을 각각 행동치료하였다. 측정된 종속변인은 바람직한 배변행동의 증가와 부적절한 배변행동의 감소였다. 과제분석과 체계적인 강화를 사용하여 아동을 치료한 결과 각각 처치 12와 13주 후에 아동의 유분증은 제거되었다. 치료 종결 두 달 후의 follow-up에서도 부적절한 배변행동은 보고되지 않았으며 바람직한 배변행동이 가정이외의 곳으로 일반화되었음이 보고되었다.

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개에서 과도한 복종과 과흥분으로 인한 부적절한 배뇨의 일례 (A Case of Inappropriate Elimination in a Dog with Submissive and Excitement Urination)

  • 김현희;구자민;장홍희;이효종;이후장;이용훈;정종태;연성찬
    • 한국임상수의학회지
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    • 제20권1호
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    • pp.131-133
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    • 2003
  • In these days, it is serious problem to inappropriately eliminate in the home. There are many reasons why a pet might eliminate in the home. A ten-month-old, female, Jindo dog with a history of inappropriate elimination was presented to the Animal Behavior Clinic at the College of Veterinary Medicine, Gyeongsang National University. This problem was diagnosed by submissive and excitement urination based on the questionnaires and interviews on the dog with the owner. Behavioral modifications including ignorance and counterconditioning were recommended to improve the clinical signs. After two weeks following the initial consultation, submissive and excitement urination of the dog was alleviated, and after four months, it resolved completely, to the owner's satisfaction.

문화 변수가 협상 윤리에 미치는 영향 '체면'과 홉스테드 변수의 비교 (The Effect of Cultural Predictors on Perceived Ethicality of Negotiation Behavior A Comparison of 'Chemyon' and Hofstede's Cultural Dimensions)

  • 김영욱;양정은
    • 한국언론정보학보
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    • 제46권
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    • pp.212-244
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    • 2009
  • 이 연구는 우리나라 협상자들이 가지는 인구학적 특성과 문화 가치가 비윤리적 협상 전략에 대한 평가와 사용의도에 미치는 영향을 연구한 것이다. 협상자의 문화 가치에 따라 전통적 경쟁협상, 상대 네트워크 공격, 거짓약속, 허위정보 전달 및 비윤리적 정보 수집의 다섯 가지 비윤리적 전략에 대한 평가와 사용의도에 차이가 나타나는지 살펴보았다. 특히 협상자의 문화 가치를 측정함에 있어 보편적(etic) 문화 가치로 인정되는 홉스테드(Hofstede) 문화변수와 우리나라 고유의 문화 변수인 '체면'을 함께 고려하여 문화 변수들 간의 상대적 설명력을 비교하였다. 연구결과, 인구학적 특성과 문화 가치는 모두 비윤리적 협상 전략에 대한 평가에 영향을 주고 있었다. 인구학적 특성의 경우, 연령과 경력은 유의미한 결과를 나타냈으나 성별과 협상 스타일은 유의미한 영향을 미치지 않았다. 문화 변수의 경우, 체면 변수의 설명력이 홉스테드의 문화변수보다 높게 나타나는 경향을 보여, 비윤리적 협상 전략에 대한 우리나라 협상자들의 인식과 태도에 체면이 중요한 영향을 미치고 있다는 것을 확인할 수 있었다. 연구 결과를 바탕으로 문화 현상에 대한 에믹(emic) 접근과 에틱(etic) 접근의 유용성에 대해 논의하였다.

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Costumes, Commodities, and Culture : on Shaping Knowledge

  • Gwendolyn S, O′-Neal
    • The International Journal of Costume Culture
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    • 제5권1호
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    • pp.67-72
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    • 2002
  • Consumer behavior is driven by culture; and culture is contextual. Therefore, human behaviors such as those exhibited in consumption behavior should not be measured and compared cross-culturally by using cultural specific mea-sures or paradigms which assume a universal reality, time and context free. Since it is known that consumption behavior is influenced by culture, and cultures in the United States differ from those in Korea, the assumption of universal ‘truths’ which can be known is inappropriate. To employ a paradigm with invalid assumptions automatically leads to the lack of validity, a must for truth claims in the positivist paradigm. Thus, 'truths' in the research reported must be suspect.

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