• Journal of Korean Society for Quality Management
• /
• v.48 no.2
• /
• pp.329-344
• /
• 2020

Purpose: The purpose of this study is to measure the Airline Educational Service Quality and to find ways to improve the priority factors that need improvement. Methods: The 267 collected data from the survey of K-airline calculate the Potential Customer Service Improvement Index based on the Kano Model, Timko Customer Satisfaction Index and conduct Focus Group Interview. Results: The satisfaction of Airline Educational Service Quality can be improved if instructor operations are intensively managed considering field experience and contents that can be applied in the field. Conclusion: This study would provide useful information about Airline Educational Service Quality and can be applied to map out strategies to improve the satisfaction of the Airline Educational Service.

• Journal of the Korea Safety Management & Science
• /
• v.18 no.4
• /
• pp.195-209
• /
• 2016

This research determined priority of quality improvement of public institution's education service by using ASC for importance and applying Topsis, a multi-standard decision-making method simplifying various attributes and scales of evaluation items and deciding the comparative priority for satisfaction and discussed the differences so as to measure the quality of public institution's educational service and examine the priority of education service' quality improvement. This research classified the characteristics of quality improvement. As a result, it's significant to suggest positive direction and method to improve satisfaction and education service's quality from an angle of demander by analyzing educational satisfaction of education service quality of public education institution and effects on the following improvement.

• Proceedings of the Korean Geotechical Society Conference
• /
• 1995.10a
• /
• pp.1.3-20
• /
• 1995

The use of band drains for ground improvement has been increased throughout the world during the past 15 years. Apart from other ground improvement techniques, the quality of band drains affects greatly the well resistance of drains, discharge capacity and clogginf tests for four drains selected are carried out and quality is examined.

• International Journal of Quality Innovation
• /
• v.7 no.1
• /
• pp.90-97
• /
• 2006

The process of producing software differs in many aspects from that of traditional manufacturing. Software is not manufactured in the classical sense. Development of software more closely resembles the development effort that goes into design new product [1-3]. In this article, we first describe the foundations of process improvement, which all processes can share. The process improvement differences between software and manufacturing process are then discussed, and a defect driven process inspection and improvement is introduced. Based on the discussion, two experiments were designed and the results of the results were collected. Through the comparison, we found that some efficient quality improvement approaches can be easily adapted in the software improvement and that the inspection efficiency is also significant.

• Journal of Korean Society of Rural Planning
• /
• v.30 no.3
• /
• pp.29-35
• /
• 2024

The Facility Modernization Policy for Improvement of Fruits Quality was implemented to improve the competitiveness of the domestic fruit tree sector, and as a result of analyzing samples of participating and non-participating farmers, it is judged to have contributed to the improvement of high-quality fruit production. As a result of analysis using the propensity score matching method, it was found that the Facility Modernization Policy for apple farms contributed to the improvement of fruit quality such as sweetness and high-quality product ratio. In addition, the fruit tree high-quality facility modernization project was found to reduce working hours by about 30 hours per 10a. In the case of grapes, it contributed to quality improvement, including increased sugar content, and reduced working hours by about 15.5 hours per 10a. This study has a limitation in that the number of samples subject to the survey is not large enough, and because of this, it appears that no statistically significant differences in performance variables such as production per unit area and management costs per unit area were found between participating and non-participating farms.

• Quality Improvement in Health Care
• /
• v.21 no.2
• /
• pp.40-56
• /
• 2015

Objectives: To outline overall duties of quality improvement (QI) performers within a health care organization, thus describing their key tasks, including task element-related frequency, importance and difficulty in enough detail. Methods: A DACUM (Developing A CurriculUM) workshop took place to outline overall job activities of QI performers. To examine the scope of their duty and task, we performed a questionnaire survey of 338 QI performers from 111 hospitals. Results: The results of our survey showed that for the task assigned to each QI performer, there were 10 duties, 31 tasks and 119 task elements. Respondents cited a project planning as the most frequent/important duty, and a research was the highest level of difficulty in their duty. They also said that the most frequent task was index management, the most important task was a business plan, and the highest level of difficulty was a practical application of QI research. QI performers added that the most frequent task element was receipt of patient safety reporting in patient safety system, the most important task element was an analysis for patient safety and its improvement, and the highest level of difficulty was a regional influence analysis related to the patient safety and its improvement. Conclusion: To ensure that QI performers play a pivotal role as a manager to better improve patient safety and the quality of health care services, proper training program for them should be developed by reflecting the results of our study.

• Journal of Korean Society on Water Environment
• /
• v.36 no.3
• /
• pp.245-254
• /
• 2020

Water quality improvement projects are being implemented without predicting the effect of water quality improvement on Lake Sapgyo. As the method of selecting the target stream for the effective conduct of water quality improvement projects the method of rating the streams were studied. To build a stream grading method, 60 major streams in the Lake Sapgyo system were monitored. The selection method of rivers subject to priority management for water quality improvement was applied to the stream grading method using the Analytic Hierarchy Process (AHP). The analysis of importance by site by stream grading method revealed the following: water quality (36.0%), flow (26.1%), travel load (13.4%), TMDL density (12.0%), TMDL (8.9%), and area (3.7%). The pollution level of the river was scored by using the stream grading method, and the ranking of 51 streams was calculated. Based on this, the group was classified into six grades (A-F). Among the groups, the F and E groups were selected as the priority management streams. Cheonan-Cheon (Cheonan City) was selected as the first stream to establish water quality improvement measures in the Lake Sapgyo system, and Seowoo-Cheon (Dangjin City) was selected as the second site, and Oncheon-Cheon (Asan City) was selected as the third site. Each local government is expected to improve the water quality improvement effect with limited resources when establishing and implementing water quality improvement measures for the streams (F group, E group) to be managed in this study.

• Journal of Korean Society for Quality Management
• /
• v.44 no.4
• /
• pp.813-831
• /
• 2016

Purpose: The purpose of this study is to assess the service quality attributes of Korean airlines service for Chinese passengers and suggest revised model to count potential improvement. Methods: Using the Kano and Timko models based on survey questionnaire to classify the quality attributes and to calculate the customer satisfaction index for each service attributes. And the revised potential customers satisfaction index(R-PCSI) are used to access the improvement possibilities by Kano model's attributes. Results: The attributes by Kano model, the relative importance, and the priorities for improvement for 30 airline service quality characteristics are identified. The most important item for improvement is 'Loses and delays compensations service'. Conclusion: According to the PCSI calculation results, this paper can help for Korean Airlines to improve customer satisfaction for Chinese passengers. And R-PCSI model suggested by this paper can be used for other service quality analysis.

• Journal of Power System Engineering
• /
• v.19 no.2
• /
• pp.84-89
• /
• 2015

The occurrence of algae caused by eutrophication of fresh water is a pollution source to destroy the aquatic environment. When the high voltage electric field is applied in the water, When a high voltage is applied to the electric field in the water, the algae can be broken the balance of cell membranes, and is dead. In this paper, we develop a water quality improvement system for generating an electric field having a higher energy than the zeta potential when a high voltage is applied to 4,000V. To ensure the mobility of the water quality improvement system, we designed the PV generation system using the optimal size technique that is based on the model of power lack ratio. By evaluating the output characteristics of the water quality improvement system, power generation characteristics of the PV generation system, and battery charging characteristics, we can show that the proposed system can be applicable to the water quality improvement system inhibiting the growth rate of the algae in the fresh water.

• Proceedings of the Korean Society for Quality Management Conference
• /
• 2006.04a
• /
• pp.149-152
• /
• 2006

In this paper, We study several method of CTQ measurement for improvement of Quality. Measurement are cornerstone of basic improvement of Science and Technology and are considered continuous thesis. In this paper, we survey measure several variable for CTQ for Six sigma. We introduce Taguchi's SN ration Which is important example good measure for improve quality Improvement are succeed by good select measure variable which is called CTQ which should agree problem define and final goal.