• 대한영양사협회학술지
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• 제11권1호
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• pp.95-104
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• 2005

Customer satisfaction concerning foodservice quality characteristics were evaluated by using importance performance analysis(IPA) techniques in middle school foodsevice operations. One hundred students from each of 17 middle schools in Gangwon province were surveyed by self-developed questionnaire. Total of 1,675 questionnaires(female 943 and male 732 respectively) were collected and data were analyzed using SAS program. The results of this study are summarized as follows: 1.The male and female students scored the importance level as 3.99 and 4.03 out of 5 respectively, which means 'important' The performance level of female(2.71) was significantly lower than male(2.86) which means 'between bad and so-so'. it is suggested that the statistical analysis should be conducted respectively according to gender. And there is no performance level over 4(good). 2. Dissatisfied quality attributes identified were convenience of dinning room and the managerial attitude of dissatisfaction in the female and male students. 3. Satisfied quality attributes identified were hygiene of food and dinning room and spoon and cup and drinking water table and distribution process, taste of food, variety of food in the female and male students. 4. The performance scores of lower price(less than 1500 won) lunch group was higher than higher price(more than 1800 won) lunch group in the female and male students.

• 한국식생활문화학회지
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• 제12권1호
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• pp.23-33
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• 1997

The aim of this study has been two fold - to analyze the degree of utilization of Korean menu items in family restaurants; and to evaluate consumer satisfaction with the quality of family restaurant food and food-related service. A self-completed questionnaire survey of 280 consumers having meals in 6 family restaurants in Korea was undertaken and detailed information was collected from each. Consumer satisfaction with the quality of food and food-related service in family restaurants was evaluated by consumer questionnaires. It was measured by assessing 24 variables. Statistical data analysis was using SAS package program for descriptive analysis, t-test and analysis of variance. Importance mean score of customers was 4.07 out of 5, with performance mean score of 3.19. The gap between importance and performance scores was 0.87. The Importance-Performance Analysis (IPA) technique was used for obtaining information of the degree of utilization of Korean menu items in family restaurants. By the results of the IPA technique, menu items with fair to poor performance and high importance to the customer were cooked meals, noodles, steamed and grilled dishes, Korean salads, kimchi, beverages, single-dish course, suggesting that customer seemed to be dissatisfied with the degree of utilization of Korean menu items in family restaurants.

• 한국주거학회논문집
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• 제24권6호
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• pp.103-110
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• 2013

The purpose of this study is to estimate the perception of elderly residents on the residential environment improving projects and suggest the political implications. The survey include questionnaires about the importance and the satisfaction level on the project maintenance factors. The results were statistically analyzed by Importance-Performance Analysis (IPA). As the result of the study, firstly, it shows that 'the possible overkill area' on the IPA action grid includes none of factors except 'landscape' which is very similar to mean of performance score. the result of analysis means that the project is very efficient. Secondly, the policy is necessary to improve 'pedestrian passage', 'public open space' and 'transportation environment'. Considering elderly residents especially 'pedestrian passage' and 'public open space' are in need of improvement immediately. In detail 'traffic facility', building 'urban park' and 'pedestrian passage', 'paving of pedestrian passage', 'children's playground' are in need of improvement as well. The results of analysis on elderly and non-elderly residents of Yonnam project may be important foundation for future strategies for improvement.

• 정보교육학회논문지
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• 제16권1호
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• pp.81-89
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• 2012

스마트러닝 품질은 전통적인 교육보다 복잡하고 다양한 요인으로 구성된다. 본 논문에서는 스마트러닝 품질을 콘텐츠, 시스템, 서비스측면에서 살펴보고 문헌연구와 표적집단면접법(FGI)에 의해서 스마트러닝 품질요인을 분류하였다. 설문조사는 리커트식 5점 척도에 의하여 사용자들이 품질요인의 만족도와 중요도를 상대적으로 평가하도록 하였다. 설문지는 39문항으로 구성하였으며 불성실하게 응답한 설문지 8부를 제외하고 112부가 최종분석을 위하여 활용되었다. 수집된 데이터는 SPSS 18.0을 활용하여 통계적으로 분석되었으며, 실증적 검증을 위해서 중요도-만족도 분석이 활용되었다.

• 한국식품조리과학회지
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• 제16권2호
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• pp.112-120
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• 2000

The purpose of this study was to examine the needs of high school students on foodservice. A survey from 8 high school foodservice operations in Seoul was undertaken and detailed information was collected from 538 high school students. Completed questionnaires were received from 3 self-operated and 5 contracted school foodservice operations. Statistical analyses were performed by SPSS including descriptive analysis and t-test. The 49.8% of the respondent students were male and 50.2% female. The whole students assessed the importance and performance of school foodservice as 4.18 and 2.83 out of 5 respectively, which suggests that the school foodservice needs to be improved. The Importance-Performance Analysis(IPA) used for obtaining information on high school foodservice management suggested that foodservice attributes with fair to poor performance but with high importance were sanitation of food, service of foodservice personnel, dealing with complaints and the reflection of students'opinion in menu.

• 한국조경학회지
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• 제23권3호
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• pp.94-105
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• 1995

Purposes of this study were to apply and examine that the importance-performance analysis(IPA) could be a useful park management tool. The IPA is an easily-applied technique developed in marketing field to measure attribute importance and performance. It displays them simultaneously on a 4-quardrant action grid; therefore, park managers can upgrade current services and address marketing strategies for various user segments. The children's grand park was selected as a study are. Two different types of questionaires were utilized for data analyses. They were collected from one respondent by on-site distribution or by mail survey, because attribute importance and performance should be rated before and after visiting a park, respectively. Then, total data was segmented systematically by 2 variables-age and benefit sought. Action grids from order to meet the needs of each segment. Several comments on both data collection methods and segment variables selection were described to improve the IPA in recreation settings for future researches.

• 한국콘텐츠학회논문지
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• 제22권2호
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• pp.447-456
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• 2022

지난 25년간 우리나라의 자활사업은 저소득 취약계층을 위한 가장 중요한 고용복지정책으로 자리매김 해왔다. 그러나 그간 자활사업 성과지표는 현장성이 부족하다는 지적이 많았는데, 특히 경제적 성과 중심의 지표와 지역유형을 고려하지 않은 일괄적인 적용 방식에 대해 개선이 필요한 상황이다. 이에 본 연구는 ISA 기법을 활용하여, 자활사업 성과지표에 대한 실천현장의 인식을 분석하고, 현장 적합성을 제고하는 지표 개선에의 함의를 도출하고자 하였다. 성과지표의 중요도와 만족도 분석에서는 자활사업의 결과보다 과정에 대한 중요도가 크고, 현행 지표가 현장을 만족스럽게 반영하지 못하는 것으로 나타났다. ISA 매트릭스 분석에서는 유지와 개선, 그리고 정책적 재고를 요하는 성과지표들이 분류되었는데, 이때 도시형과 농촌형의 매트릭스의 차이가 확연히 다른 것들이 발견되었다. 이러한 발견들을 통해 본 연구는 현장 지향성을 가진 성과지표를 제안하고 그 중요성을 강조하고 있어, 향후 성과지표의 개선을 위한 탐색적 기초연구로서의 의의가 있다.

• 한국조경학회지
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• 제32권3호
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• pp.114-125
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• 2004

On the assumption that marketing is a useful technique to activate park use, this study aims to find what benefits people pursue and how much they attain them through a park visit. To achieve this, the survey of a Benefits-Sought for a park was conducted at four major parks in the city of Taejon and an Importance-Performance Analysis(IPA) was conducted. Additionally, a Present Condition survey was performed with the park managers. As a result, first, it was found that major benefits are a comfortable rest, an escape from bustling city life, to see natural scenery and to promote physical health, and so forth. Second, performance was relatively lower than importance in the case of recreation and leisure activities, which means that facilities should be improved and programs for park use should be developed. Third, at GaYang park, importance and performance are good in balance. DongChunDang park and Seattle park have 5 items and 7 items for which immediate improvements are required. Saemmeury park generally shows good proportions and it can be much activated by improving the learning and experiencing activities. The results objectively show conditions of neighborhood parks in the city of Taejon from a view of park users. Therefore, it is expected that the results would be useful in determining priorities when improving park facilities or their programs.

• 중환자간호학회지
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• 제15권3호
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• pp.1-11
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• 2022

Purpose : The purpose of this study was to not only examine the importance and performance status of patient safety nursing activities in the intensive care unit but also to understand nurses' educational needs in this respect. Methods : In this descriptive study, 196 nurses working in the intensive care units of university hospitals located at B City and G Province were enrolled. They completed the Importance-Performance Analysis (IPA) questionnaire, and the data were statistically analyzed. Results : Mean±standard deviation item scores of importance and performance of patient safety nursing activities were 4.75±0.33 and 4.48±0.38, respectively. In the IPA results, a total of 10 items were included in the second quadrant, including 1 item related to 'transfer,' 1 to 'infection,' and 1 to 'firefighting surveillance.' As the second quadrant contains the high-importance, low-performance items, these 10 items resemble the nurses' educational needs that should be prioritized. Conclusion : The results of this study can be used as a basis for the development of nursing educational programs for patient safety in the intensive care unit.

• 한국콘텐츠학회논문지
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• 제20권11호
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• pp.435-446
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• 2020

본 연구는 좋은 수업을 구성하는 주요 요소들의 중요도와 실행도에 대한 초등 예비교사들의 인식을 분석하고, 예비교사들을 대상으로 한 교육에서 개선해야 할 방안들을 모색하였다. C대학교에 재학 중인 4학년 예비교사 157명을 대상으로 설문조사를 실시하였다. 설문 문항은 좋은 수업의 주요 영역 4가지와 각 영역별 주요 요소들로 구성되었으며, 각 요소에 대한 중요도와 실행도를 5점 척도로 응답하도록 하였다. 중요도와 실행도 차이를 분석하고자 t검정을 실시한 결과, 24가지 모든 요소들에 대해 중요도와 실행도 간에 유의미한 차이가 있는 것으로 밝혀졌다. 또한 중요도-실행도 분석을 한 결과, 우선적으로 개선하기 위하여 노력을 집중해야 할 요소가 3가지, 좋은 성과를 보이기에 유지해야 할 요소가 9가지, 우선순위를 낮게 두어야 할 요소가 9가지 그리고 과잉 노력을 지양해야 할 요소가 3가지인 것으로 밝혀졌다. 연구 결과에 기초하여 초등 예비교사 교육 프로그램을 구성하고 운영하는데 고려해야 할 사항들을 제안하였다.