• 한국식품조리과학회지
• /
• 제19권4호
• /
• pp.529-538
• /
• 2003

본 연구는 가정배달급식 이용 고객을 대상으로 고객의 인식을 분석하고 각 인식변수가 전반적인 만족도에 어느정도 영향을 미치는지에 대해 분석하여 가정배달급식의 마케팅 전략 수립 시 자료를 제공하고자 하였으며 연구 결과는 다음과 같다. 1. 고객의 과반수 이상인 55.6%가 가정배달급식업체에 대한 정보를 인터넷을 통해 얻고 있었고, 이용빈도는 1주에 1회 인 경우가 31.3%, 이용기간은 1년 미만인 경우가 72.9%로 가장 많았다. 2. 가정배달음식을 주문하는 이유로는 '조리하기 귀찮아서', '직접 만드는 것보다 비용면에서 경제적이어서', '조리할 시간이 없어서' 순으로 나타났다. 연령, 직업, 교육정도, 월 평균 수입에 따라서 유의적인 차이를 보였는데, 연령별로 50세 이상에서는 '거동이 불편해서'가(p<0.01)서 이용한다는 비율이 높았고, 직업별로 전문직/관리직/사무직인 경우와 소득수준이 높을수록 '조리할 시간이 없어서'가 이용한다는 비율이 높게 나타났다. 3. 가정배달음식의 주문을 꺼리는 이유로는 '음식은 집에서 만들어야 한다고 생각하기 때문에', '위생적이지 않아서', '조미료를 많이 사용해서'의 순으로 나타났다. 성별, 연령, 월 평균수입에 따라서는 유의적인 차이를 보였는데(p<0.01), 여성의 경우 '위생적이지 않아서'의 비율이 남성에 비해 훨씬 높았고, 연령별로 볼 때 50대 이상에서는 '음식은 집에서 만들어야 한다고 생각하기 때문에'에 대한 비율이 다른 연령층에 비해 높았으며, 소득별로는 소득수준이 낮을수록 '가격이 높아서' 주문을 꺼린다는 비율이 높게 나타났다. 4. 음식종류별로 고객들이 선호하고 즐겨 주문하는 음식류로는 국류, 찌개류, 탕류, 특선요리, 손님초대상류 순으로 나타났다. 5. 가정배달급식에 대한 고객의 인식 변수 중 배달직원의 친절성에 대해 가장 높게 인식하고 있었고, 음식온도에 대해서는 가장 낮게 인식하고 있었다. 6. 가정배달급식에 대한 고객 인식변수에 대한 요인분석 결과, 음식수준, 서비스수준의 2개의 측면으로 유형화시킬 수 있는 것으로 나타났으며 2개의 변인을 통한 설명력은 60.38%이었다. 7, 음식의 맛, 양, 배달직원의 친절, 포장용기의 형태에 대한 고객들의 인식은 이용특성 중 이용횟수와 이용기간에 따라 유의적인 차이를 보였다. 8. 가정배달급식에 대한 전반적인 만족도는 인식변인중 포장방법, 위생, 배달 종업원의 친절,가격, 맛에 대해 유의적인 영향을 받는 것으로 분석되었다. 따라서 가정배달급식업체에서는 고객의 소득별로 다양한 가격대의 메뉴를 개발해 고객의 욕구를 충족시킬 필요가 있으며, 고객들이 편한 시간대에 배달을 받길 바라는 점을 감안해 이에 대한 대응전략을 모색해야 하겠다. 또한 다른 급식형태와 달리 배송단계가 포함된 가정 배달급식에 대한 본 연구에서는 음식종류에 따른 포장방법이 고객의 전반적인 만족도에 영향을 미치는 가장 주요한 변수로 나타났으므로 가정배달급식을 위한 음식의 변질방지와 위생 안전성을 보장하기 위해 적절한 포장재질 및 방법을 적용하여야 하겠다.

• 한국식품영양학회지
• /
• 제29권5호
• /
• pp.716-723
• /
• 2016

The aims of this study were to investigate usage status, menu preference, quality evaluation and satisfaction of home-delivered meal box for children from low-income families in Chungcheongbuk-do, Korea. A total of 320 children and their guardians who had received home-delivered meal boxes participated in 2015. A total of respondents (62.2%) were children and teenagers, and 37.8% were guardians. The 47.7% of children and 43.8% of guardians were using the home delivery service more than one year. Most of the children and guardians answered 'eat almost', 'eat all meals' served meal box, 75.3%, 81.8%, respectively. After receiving the meal box at home, 35.2% of children consumed meals within 1~2 hours, whereas 32.8% of the guardians were ate within 2~6 hours. It was founded that 'throw away leftovers' was the highest and followed 'give it others' in a way to treat leftovers. The results of preference survey on meats, seafood, showed that 'chicken nugget' (4.07) and 'stir-fried fish cake with vegetable' (3.63) were the highest points for children, whereas 'grilled LA beef ribs' (3.98) and 'stir-fried anchovies' (3.72) were the highest point for guardians. 'Seasoned leaves marinated in soy sauce' was the highest preference among vegetables and another dish for respondents. Frozen products were the most preferred types of meal boxes on the menu. In the quality evaluation of home-delivered meal box, although satisfaction with service and packaging of the meal box were high, the satisfaction of food quality was relatively low.

• 대한지역사회영양학회:학술대회논문집
• /
• 대한지역사회영양학회 2000년도 추계학술대회:통일한국을 대비한 영양감시체계 개발
• /
• pp.99-99
• /
• 2000

• 대한영양사협회학술지
• /
• 제9권2호
• /
• pp.114-127
• /
• 2003

In the process of devising an efficient meal service system for the elderly, 478 elderly were interviewed at 6 different social centers with the elderly meal service program in Seoul area to monitor degree of satisfaction and/or needs of the beneficiaries regarding the program. The survey was conducted during the month of December 2002 by well-trained interviewers using self-developed questionnaire. Results were analyzed statistically using SAS package program. Most of the beneficiaries were low economic class and 76% of them had doctor diagnosed disease(s). Among the beneficiaries of congregate meal service, mean score of 12 aspects of satisfaction was 3.72 out of 5. For most of the questions, female elderly and healthy elderly responded with higher score than male elderly and unhealthy elderly, respectively (p<0.05, p<0.01). On the other hand, beneficiaries of the home-delivered meal service were little bit less satisfied with the service (3.54 out of 5). Compared to the beneficiaries of congregate meal service, larger portion of beneficiaries of home-delivered meal service wanted more meats (28.5 % vs. 17.1 %) and vegetables (23.2 % vs. 12.3 %) as side dishes. On the other hand, the most preferred type of cooking and/or seasoning was stewing for both cases. Based on these findings, it is suggested that more fresh foods should be used than processed foods in the preparation of meals for the elderly and, more fish-, meat- and vegetable- dishes should be served to come up to the needs of the elderly. Onto this, mainly Korean style meals with some intermittent Western, Japanese or Chinese style meals served at the right temperature would suffice most of the elderly needs.

• Nutrition Research and Practice
• /
• 제5권2호
• /
• pp.163-168
• /
• 2011

This study was conducted to evaluate recipients' perception of service quality, satisfaction, and behavioral intention in home delivered meals program in the US. Out of 398 questionnaires, 265 (66.6%) were collected, and 209 questionnaires (52.5%) were used for the statistical analysis. A Confirmatory Factor Analysis (CFA) with a maximum likelihood was first conducted to estimate the measurement model by verifying the underlying structure of constructs. The level of internal consistency in each construct was acceptable, with Cronbach's alpha estimates ranging from 0.7 to 0.94. All of the composite reliabilities of the constructs were over the cutoff value of 0.50, ensuring adequate internal consistency of multiple items for each construct. As a second step, a Meals-On-Wheels (MOW) recipient perception model was estimated. The model's fit as indicated by these indexes was satisfactory and path coefficients were analyzed. Two paths between (1) volunteer issues and behavioral intention and (2) responsiveness and behavioral intention were not significant. The path for predicting a positive relationship between food quality and satisfaction was supported. The results show that having high food quality may create recipient satisfaction. The findings suggest that food quality and responsiveness are significant predictors of positive satisfaction. Moreover, satisfied recipients have positive behavioral intention toward MOW programs.

• Human Ecology Research
• /
• 제61권1호
• /
• pp.29-38
• /
• 2023

This study examined changes in dietary life and dietary life satisfaction in one-person households during the COVID-19 pandemic. Using a sample of 916 one-person households from the Food Consumption Behavior Survey, we applied ANOVA and a system of equations model for our analysis which produced four main results. Firstly, during the COVID-19 pandemic, eating homemade and delivered meals increased, whereas eating restaurant, group, and HMR meals decreased. Eating breakfast and regular eating habits also increased during the pandemic. Secondly, approximately 30% of the sample reported increased expenditure on fresh food and HMR meals. The proportion of positive changes in dietary life was also greater than negative changes, and dietary life satisfaction was about three times higher than it had been before the pandemic. Thirdly, having breakfast and regular eating fully mediated the relationship between spending on fresh food and dietary life satisfaction, as well as the relationship between HMR purchases and dietary life satisfaction. Changes in expenditure on fresh food and HMR meals positively affected dietary life satisfaction through eating breakfast and regular eating. Fourthly, increased consumption of delivered food had a positive direct effect on dietary life satisfaction. Among sociodemographic variables, gender, education, occupation, and age were also significantly related to changes in dietary life satisfaction.

• Human Ecology Research
• /
• 제58권4호
• /
• pp.483-496
• /
• 2020

This study examined the effects of eating alone, meal type, and dietary lifestyles on healthy eating capability of one-person households. We analyzed the mediation effects of weekly frequencies of each meal type taken by one-person households between eating habits such as eating alone and dietary lifestyles of one-person households and healthy eating capability. We also analyzed data from the 2019 Food Consumption Behavior Survey using a sample of 688 one-person households. Factor analysis, latent profile analysis, structural equation model analysis was conducted; direct and indirect effects of independent variables were tested using bootstrap method. The major results were as follows. Frequency of eating alone was about 10 times a week on average; one-person households had home-made meals about 12 times a week, for restaurant meals, 4 times, for delivered/take-out food, 0.39 times, and for other types, 0.44 times. Weekly frequencies of eating alone and meal types taken by one-person households were significantly different among the different socio-demographic groups. Dietary lifestyle was classified into four classes: traditional, health ignorant, food lifestyle ignorant, and balanced. Eating alone and dietary lifestyle had a significant effect on weekly frequency of each meal type. Frequencies of eating alone, balanced dietary lifestyle, and taking home-made meals had a positive direct effect on healthy eating capability, and frequency of taking delivered or take-out food and food consumption ignorant lifestyle had a negative direct effect. Eating alone, balanced and traditional dietary lifestyles had a positive indirect effect through the meal type; however, watching Mug-bang had a negative indirect effect.

• 한국식품조리과학회지
• /
• 제19권2호
• /
• pp.195-209
• /
• 2003

노인에게 제공하기 위하여 영양이 우수하고 동시에 노인의 기호도가 높은 표고고기전, 갈치조림 및 더덕구이를 선정하여 가정배달급식을 위한 음식의 생산 및 배송단계에 HACCP system을 적용하여 설정한 단계별로 소요시간, 온도상태 측정 및 미생물 품질검사를 모의로 실시한 결과는 다음과 같다. 1. 생산 및 배송단계에서 시간 및 온도 측정 결과, 냉각단계의 실내온도는 표고고기전과 더덕구이가 19.2~20.$0^{\circ}C$, 갈치조림이 24.0~25.2$^{\circ}C$로 위험온도범위에 노출되어 잠재적인 위험이 제기되었다. 2. 생산 및 배송단계에서 미생물 검사 결과, 원재료인 표고, 갈치, 무우 및 더덕에서 포도상구균이 생재료의 허용한계치를 초과하였고, 조리직후부터 배송까지의 표준평판균수는 기준치 이하로 검출되었으나, 냉각 및 포장단계에서 유의적인 증가를 보였다. 대장균군수는 생재료 및 급식단계 음식의 기준치보다 훨씬 낮았으며, 배송단계에서는 전혀 검출되지 않았다. 포도상구균은 표고고기전에서는 전반적으로 극히 낮은 수준으로 검출되었고, 갈치조림과 더덕구이에서는 포장단계에서 wrap 포장처리구만이 허용한계치를 초과한 31CFU/g가 검출되었으나, 보관 및 배송단계를 거치면서 감소하여 극히 낮아졌다. 한편, Sal. spp. V. parahaemolyticus, E. coli O157:H7, L. monocytogenes는 모두 검출되지 않았다. 3. 규명된 중점관리점은 표고고기전에서는 원재료의 구입과 검수, 냉각 및 포장단계였고, 갈치조림 및 더덕구이에서는 모두 원재료, 전처리, 냉각 및 포장단계였다. 따라서 가정배달급식의 생산단계에서의 중점관리점에 대한 통제방안으로 검수기준의 명확화, 냉각기의 구비와 자동포장기기의 설치가 이루어져야 하겠다. 또한 노인을 대상으로 한 가정배달급식에서는 노인들의 영양과 기호도를 고려하여 좀 더 다양한 음식을 선정하여, HACCP가 적용된 표준레시피를 개발하며, 생산 및 배송단계에 걸쳐 보다 실용적이고 위생적인 품질보존 방안을 마련하여 면역성이 저하된 노인들에게 위생적으로 안전하며 관능적으로도 만족할 수 있는 음식을 제공하여야 하겠다.

• Nutrition Research and Practice
• /
• 제17권5호
• /
• pp.1007-1018
• /
• 2023

BACKGROUND/OBJECTIVES: This study aimed to examine whether the tailored home-delivered meal (HDM) services included nutrition counseling impacts alleviating self-rated frailty among low-income older adults in Korea. SUBJECTS/METHODS: Pre- and post-test were implemented on May 27 and on November 25 in 2019 during 3 weeks, respectively, before and after the 6 months intervention program. Participants completed a questionnaire measuring frailty, malnutrition, food security, depression, and underlying diseases. Initially, 136 older adults were selected as participants for this study, they were recipients of a free meal program from 2 senior welfare centers in Seoul, the final sample size of those who completed the intervention program was 117 (female 70.9%, male 29.1%). Statistical analyses were conducted with IBM SPSS package program, paired t-test and χ² test to validate the test. RESULTS: There were statistically significant differences in the score of the Tilburg Frailty Indicator (TFI) before and after receiving the tailored HDM services (pre-test 9.46, post-test 2.8, P < 0.01). The differences in the score of TFI by 3 risk groups at the pre-test decreased as a result of receiving these services. CONCLUSIONS: The tailored HDM services alleviated the self-rated frailty of low-income older adults with limited mobility in a community setting. Based on the positive outcomes this study could be applied to developing social services for aging in place.

• 한국식생활문화학회지
• /
• 제17권5호
• /
• pp.584-593
• /
• 2002

The purpose of this study was to evaluate the diet quality of the menus delivered by 17 free meal service centers for the low-income home-bound elderly in Chung- cheong buk-Do. Statistical data analysis was compleleted using the SPSS package program for descriptive analysis, T-test, and ANOVA. The meals offered by free meal service centers were not met the 1/3 recommended dietary allowances in calcium and vitamin $B_2$. There were significant differences between dependent variables(nutrient content, nutrient density, nutrient deficiency, NAR, MAR, food group intake patterns) and independent variables (operation type, operation status, operation period, nutritionist, food cost).