• Journal of the Korea Society of Computer and Information
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• v.14 no.9
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• pp.167-177
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• 2009

As the service quality has been reconsidered in public sector as well as private enterprises, the need for public sectors to adopt principle and practices of private sectors is concerned with customer-focused approach, the different business culture of public service organizations makes it difficult to improve service qualify. Also, Since concept of service contains intangibility, heterogeneity, Simultaneousness and perishability, it makes peoples more difficult to measure service quality. Therefore, this study proposes synthetic Administrative Service duality Index(ASQI) using fuzzy set theory and analytic hierarchy process to evaluate the service qualify in subjective environment. In ASQI model, Fuzzy set theory helps to measure the ambiguity of concepts that are relative to human being's subjective judgement. Also, this study utilizes AHP method to evaluate the preference weights of service quality dimensions (tangibility, reliability, responsiveness, assurance, empathy) for customers.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.28 no.5D
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• pp.705-712
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• 2008

The purpose of this study using Fuzzy AHP technique as a decision support system is to propose a structured and available decision making process for location selection of large-scale discount stores. The procedure of this study is divided into two parts to estimate the relative weights of evaluation criteria and analyze the sites of some large discount stores. The results of this study can be summarized as follows; First, compared with the other criteria, the population of primary trade area has the most weight, and moreover, there are the number of rival businesses, dimensions of roads, total population, lot size, purchase cost in order of size. Lastly, the sites of six stores are evaluated relatively, then the optimal location is selected, which proves the applicability for decision making process this study suggests.

• Information Systems Review
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• v.10 no.3
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• pp.155-183
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• 2008

Current trend of audit is to check the physical aspects of developed information system, such as checking the budget constraints, time constraints or functional fluency etc. However, ultimate goal of information system is to help the organization to achieve the competency over their competitors. Also, there are three different interest groups in system auditing, like audit requesting group, audited group and audit group, who may have different points of interests in auditing. Current auditing process, however, ignores this point, and so does not check the differences between three groups. This study tries to develop new auditing method to cure these two problems. Contributions of this study may be summarized as follows. First, Introduce the new indexes that can check the possibility that the information system may contribute the competency of organization. Also check the feasibility of indexes through Fuzzy AHP. Second, Divide the audit related person into three groups, and their different needs toward the information system was analyzed. Third, Analyze and compare the main interests of three groups, and weights of each groups to each indexes were calculated. Fourth, Fuzzy theory was applied to quantify the qualitative answers, which may minimize the ambiguity of questionnaire replies.

• Proceedings of the Safety Management and Science Conference
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• 2004.05a
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• pp.309-327
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• 2004

• Archives of design research
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• v.13 no.1
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• pp.131-138
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• 2000

The evaluation of design is one of the most important steps in design process. However, because in most cases, design evaluation has been disregarded in comparison with other steps and has been performed by designer's subjective judgment. there are few studies for the development of systematic methodology. In this study, we developed the method of design evaluation using the fuzzy theory and the multi-criteria dedsion making model. This method consists of two steps. The first step is to obtain relative importance weights of design evaluation criteria, and the second step is to obtain and integrate scores for design evaluation criteria. AHP(analytic hierarchy process) and fuzzy theory were applied to the first and the second step, respectively. We applied the developed method to the sensible evaluation of cellular phone design. As the result, we verified that the developed method could be effectively used in the evaluation of product design.

• Journal of the Korean Society for Marine Environment & Energy
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• v.13 no.2
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• pp.75-82
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• 2010

The economical efficiency and easy ship building have enabled to spread FRP ships in the shipbuilding field. As waste FRP ships have been thrown away at a river or within a harbour, this matter has become issues. For the improvement of this matter, the melting technique and system of waste FRP ships was developed. But, Decision making was required for a location plan of the melting system of waste FRP ships. It's recognized that the location decision of this system is difficult due to the dependence on technical, economical, environmental factors. In this paper, we survey the primary factors of location-economic, life-environment, infrastructure and make up a question for the experts. We also calculate the important weight and related weight using Fuzzy AHP, Limiting probability method and discuss on the calculation results on the proposed sites.

• Transactions of the Korean hydrogen and new energy society
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• v.20 no.1
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• pp.22-30
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• 2009

Energy environment has been changing rapidly such as the fluctuation of oil prices and the effect on UNFCCC. Oil price change affects Korea's economy heavily due to her poor natural resources and large dependence of consumed energy resources. Korea takes the 4th place of importing the crude oil and 9th place in $CO_2$ emissions with the 1st place of $CO_2$ emissions increasing rate. Considering the current statue of Korea including oil price change and UNFCCC, Korea will be expected to be the Annex I nation due to Korean energy environments and the quantity of $CO_2$ emission. Energy technology development is a crucial key to cope with Korea's national energy security and environments. In this study, we establish the framework, which allocates the relative weights of assessment criteria and sub-criteria, for assessing and selecting R&D programs of energy technologies strategically. We integrated fuzzy theory and analytic hierarchy process (AHP) approach since the fuzzy AHP approach reflects the vagueness of human thoughts and perception effectively as making pairwise comparisons of criteria and alternatives. The fundamental data of this research results will support R&D planning phase for policy-makers and the production of well focused R&D outcomes.

• Journal of Korea Port Economic Association
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• v.22 no.3
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• pp.141-160
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• 2006

In order to obtain and maintain competitive advantage, under rapidly changing maritime environment, liners should make efforts to reinforce their logistics service capabilities. Most of all, for this, shipping lines should accurately recognize and evaluate their logistics service attributes. In the present research, various logistics service attributes for ocean carriers were selected from previous studies and the observed data for 6 main service attributes were collected through a questionnaire survey to 31 maritime experts. Moreover, shipping lines' relative logistics service capabilities were measured by an additional survey process. The comparative gravity between core evaluation factors were measured by AHP technique and the relative capability levels of 2 Korean liners and 5 foreign shipping companies were assessed by utilizing a fuzzy model. The empirical result presents that Korean liners are superior at customer service capability but inferior at freight rate competitiveness. This research shows that Korean liners are ranked at high position for overall logistics service capabilities and focusing on the differentiation strategy but not on the cost related strategy.

• Journal of Service Research and Studies
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• v.7 no.4
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• pp.51-68
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• 2017

Financial technology (FinTech) is an emerging financial service sector include innovations in financial literacy and investment, retail banking, education, and crypto-currencies like bitcoin. One of the crucial branch of financial technology-third-party payment (TPP) is undergoing rapid growth, with online/mobile systems replacing offline financial systems. System quality and user attitudes are key perceptions driving third-party payment usage, the importance of these perceptions, however, may be different with countries as users' thinking varies from country to country. Thus, the purpose of this study is to elaborate how factors differ from China to Korea by drawing on the unified theory of acceptance and use of technology (UTAUT2). Additionally, this study also aims to propose a multi-attribute evaluation of the third-party online payment system based on analytic hierarchy process (AHP), fuzzy sets and technique for order performance by similarity to ideal solution (TOPSIS), to examine the relative importance of the perceptions influencing new technology adoption intention. The results showed that the price value has the most significant influence on Chinese perceptions, while the perceived credibility has the most significant effect on Korean perceptions. Sub-criteria also performs different results to Chinese and Korean third-party online payment system.

• Information Systems Review
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• v.12 no.2
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• pp.189-203
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• 2010

Is presenting guidance of information performance measurement as government PRM version 2.0 these common reference models in public sector. Government PRM is consisted of assessment classification system and standard line of sight and performance management standard form. Through this, is sorting performance element and define cause-and effect. Government PRM is supplying measurement categories at assessment classification system, but relative importance for application standard by measurement categories is not presenting. In this study, importance for government PRM's measurement categories been applying by commonness Test of information performance measurement of public sector wishes to deduce estimation and priority. Research model used Fuzzy QFD, and designed so that can reflect well PRM's development purpose. I applied Fuzzy AHP and FPP method that graft together fuzzy theory to minimize uncertainty and ambiguity in that expert opinion. Is drawn to element that "Standard model offer for information department and management" is the most important in government PRM's development purpose. "Quality of service" is showing the highest priority in customer results in measurement category. Importance for government PRM's measurement categories can offer common valuation basis in government and public institution. Hereafter if examine closely quantitative cause-and effect for structure model of measurement classification system when study government PRM more objective and efficient reference model become.