• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2016.10a
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• pp.139-141
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• 2016

With the introduction of national standards (KS) for call centers, customers are expected to have access to better-quality services in the future. The purpose of this study is to evaluate the relative importance of certification criteria for call center services using the Fuzzy AHP(Analytic Hierarchy Process) approach. Fuzzy AHP is the combination of the fuzzy set theory and AHP to deal with the uncertainty or ambiguousness of the decision-making process. The evaluation method proposed in this study can be applied to the KS services certification promoted by government.

• Journal of the Korean Society for Precision Engineering
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• v.12 no.6
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• pp.64-71
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• 1995

The objective of this paper is to realize an analysis system that is capable of controlling the quality of an entire cutting process by including a 3 coordinate measuring machine in the process line. Fuzzy reasoning networks based on fuzzy associative memories has been intro- duced in the measuring process, the control limits for the control process have been obtained, and the efficiency and reliability of the system have been determined by examining the simu- lated reasoning control values.

• 한국생물공학회:학술대회논문집
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• 2000.04a
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• pp.177-180
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• 2000

An algorithm for modeling of yeast fermentation process using genetic-fuzzy algorithm is presented in this work. The algorithm involves developing the fuzzy modeling of the process and model update capability against the system change. The membership functions of state variables and specific rates and the decision table were generated using genetic algorithm. This algorithm could replace the complex mathematical model to simple fuzzy model and cope with the change of process characteristics well.

• 제어로봇시스템학회:학술대회논문집
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• 1990.10a
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• pp.209-212
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• 1990

The activated sludge process is a commonly used method for treating sewage and waste waters. The process is characterized by a lack of measurement instrumentations and control goals that are neither well defined nor well understood. In the present study the concept of fuzzy control is employed for such process in which a design method for fuzzy controller based on a multivariable fuzzy reasoning algorithms is investigated and then simulation results are presented.

• 제어로봇시스템학회:학술대회논문집
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• 1990.10a
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• pp.350-355
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• 1990

A pressure tracking of hydroforming process is considered in this paper. To account for nonlinearities and uncertainty of the process. A fuzzy SOC based iterative learning control algorithm is proposed. A series of experimentals were performed for the pressure tracking control of the process. The experimental results show that regardless of inherent nonlinearties and uncertainties associated with hydraulic system. A good pressure tracking control performance is obtained using the proposed fuzzy learning control algorithm.

• Journal of the Korean Institute of Telematics and Electronics B
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• v.28B no.7
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• pp.557-565
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• 1991

The activated sludge process is a commonly used method for terating sewage and waste waters. The process is chatacterized by a lack of measurement instrumentations and control goals that are not always clear and not well understood. In such process, fuzzy control concept may be able to be adapted, do this paper presents a design method for fuzzy controller based on a selected sub-rule set from the total rule set and a multivariable fuzzy reasoning algorithms. In order to achievesystematic and efficient control of the activated sludge process under a great deal of disiutbances and a variety of perfotmance characteristics, a top-level rule-based fuzzy controller os proposed which provises lower-controllers with the suitable set-points according tothe onput-output states of the process.

• Journal of the Korean Institute of Intelligent Systems
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• v.12 no.3
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• pp.193-201
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• 2002

For measuring a traffic symbolic confusion Quantity and symbolic air pleasantness, we use fuzzy sensor algorithm maded by symbolic information Quantity. Hut for implementation of fuzzy sensor, we use some symbolic information item, this method cannot produce precise output because we use vague fuzzy rule method and we cannot abundance fuzzy for precision of fuzzy rule method. For this reason, this paper introduce new fuzzy sensor algorithm composed of not fuzzy rule method but using Analytic Hierachy Process. To prove that new method is good, two type of fuzzy sensor applied to traffic signal controller and through much passing vehicle, two fuzzy sensor compared each other.

• Journal of the Korean Institute of Telematics and Electronics B
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• v.32B no.12
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• pp.1545-1551
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• 1995

As the modern industrial processes become more complex, it is getting more difficult to model and control the processes. Naturally, an advanced type of DCS(Distributed Control System) with higher level functions is being sought. Advanced DCS is a DCS with advanced functions such as fault diagnosis, GPC(Generalized Predictive Control), NN(Neural Network), and Fuzzy Control. In this thesis, we have studied a fuzzy control algorithm for realizing an advanced DCS. Its algorithm is implemented in a form of function code which is a process control language, being used by the industrial engineers. To verify the realized function code of the fuzzy control, the function code is applied to a continuous casting process of the Pohang Iron & Steel Works in Kwangyang. The rules of the fuzzy control were collected via interviews of the field operators and their operation documents. Finally under a real-time operating system environment, usability of the function code of the fuzzy control is shown via simulation for the continuous casting process.

• Transactions of the Korean Society of Mechanical Engineers
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• v.18 no.1
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• pp.113-120
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• 1994

The dynamic characteristics of turning processes are complex, non-linear and time-varying. Consequently, the conventional techniques based on crisp mathematical model may not guarantee cutting force regulation. This paper presents a fuzzy controller which can regulate cutting force in turning process under varying cutting conditions. The fuzzy control rules are extablished from operator experience and expert knowledge about the process dynamics. Regulation which increases productivity and tool life is achieved by adjusting feedrate according to the variation of cutting conditions. The performance of the proposed controller is evaluated by cutting experiments in the converted conventional lathe. The results of experiments show that the proposed fuzzy controller has a good cutting force regulation capability in spite of the variation of cutting conditions.

• IE interfaces
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• v.22 no.1
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• pp.26-37
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• 2009

BPM(Business Process Management) secures the agility of an enterprise through automation, integration, and optimization of business process. For the successful BPM introduction, the evaluation and selection of suitable processes for BPM are very important. But as to process evaluation and selection standards, in fact, various selection elements exist and they have to be considered. Therefore, it is very difficult to evaluate systematically and reasonably business processes for enterprises or concerned persons that plan to introduce BPM. This paper describes a Web-based business process evaluation model for BPM using BSC(Balanced Scorecard) and fuzzy AHP(Analytic Hierarchy Process). A Web-based business process evaluation system was implemented based on this and it provides many useful business process evaluation results to enterprises or concerned persons that have insufficient experience and knowledge about BPM, and initially plan to implement BPMS(Business Process Management System). Thus, this paper demonstrates the applicability of fuzzy AHP concept in business process evaluation and selection for BPM, and provides a systemic guidance in the decision-making process.