IE interfaces (산업공학)

Korean Institute of Industrial Engineers (대한산업공학회)
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Study on aWeb-based Business Process Evaluation Model for BPM using BSC and Fuzzy AHP

BSC와 Fuzzy AHP를 활용한 웹 기반의 BPM 대상 프로세스 선정에 관한 연구

  • Lee, Seung-Sin (Department of Industrial Engineering, University of Ulsan) ;
  • Cho, Chi-Woon (Department of Industrial Engineering, University of Ulsan)
  • 이승신 (울산대학교 산업경영공학부) ;
  • 조지운 (울산대학교 산업경영공학부)
  • Received : 2009.01.13
  • Accepted : 2009.01.22
  • Published : 2009.03.01
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Abstract

BPM(Business Process Management) secures the agility of an enterprise through automation, integration, and optimization of business process. For the successful BPM introduction, the evaluation and selection of suitable processes for BPM are very important. But as to process evaluation and selection standards, in fact, various selection elements exist and they have to be considered. Therefore, it is very difficult to evaluate systematically and reasonably business processes for enterprises or concerned persons that plan to introduce BPM. This paper describes a Web-based business process evaluation model for BPM using BSC(Balanced Scorecard) and fuzzy AHP(Analytic Hierarchy Process). A Web-based business process evaluation system was implemented based on this and it provides many useful business process evaluation results to enterprises or concerned persons that have insufficient experience and knowledge about BPM, and initially plan to implement BPMS(Business Process Management System). Thus, this paper demonstrates the applicability of fuzzy AHP concept in business process evaluation and selection for BPM, and provides a systemic guidance in the decision-making process.

Keywords

References

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