• Title/Summary/Keyword: forgiveness

Search Result 77, Processing Time 0.034 seconds

Effects of Personal Value Attitude on the Forgiveness of Service Failures in a Restaurant Context (개인의 가치성향이 레스토랑 서비스실패의 허용수준에 미치는 영향)

  • Chung, Hyun-Young
    • The Journal of the Korea Contents Association
    • /
    • v.8 no.6
    • /
    • pp.222-231
    • /
    • 2008
  • The research was executed to find out that customers' dissatisfaction level caused from service failure could be increased or decreased by personal value attitude for a event. With the empirical study the research found fate or destiny oriented individuals are more likely to forgive for the service failures than face value oriented ones. The findings will be helpful to increase customers satisfaction levels after customers experienced service failures if a service firm can manage individuals' personal values.

The Case Study of a patient with Yùzhèng(鬱證) who has treated by Oh-Ji-Sang-Seung(五志相勝) Therapy based on Forgiveness Program (울증(鬱證)환자에게 용서프로그램을 활용한 오지상승요법(五志相勝療法)을 시행하여 호전된 1례)

  • Lee, Sang-Eon;No, Dong-Jin;Park, Jang-Ho;Lee, Go-Eun;Park, In-Sook;Lyu, Yeong-Su;Ahn, Min-Seob;Jung, Ji-Ho
    • Journal of Oriental Neuropsychiatry
    • /
    • v.21 no.2
    • /
    • pp.201-214
    • /
    • 2010
  • Y$\grave{u}$zh$\grave{e}$ng(鬱證) comes from obstruction of qi by stress. The patient has depressed mood, irritable sign, chest discomfort, costal pain, angry state or some strange feeling on the throat. Oh-Ji-Sang-Seung(五志相勝) therapy is base on the theory of interrelation in five elements in oriental medicine. The contents of Oh-Ji-Sang-Seung(五志相勝) therapy include five subjugations of five emotions. Anxiety subjugates fear(思勝恐), fear subjugates joy(恐勝喜), joy subjugates pity(喜勝悲), pity subjugates anger(悲勝怒), and anger subjugates anxiety(怒勝思). Forgiveness program is a kind of psychological therapies to decrease the degree of anger and it is included in Oh-Ji-Sang-Seung(五志相勝) therapy. In this case, a female patient, 50 years old, who suffered from Y$\grave{u}$zh$\grave{e}$ng(鬱證) with chest discomfort, irritable sign, easily angry state, depressed mood, hot flush, insomnia. We used Oh-Ji-Sang-Seung(五志相勝) therapy besides herbal medication, acupuncture to her condition got improved. Therefore we reported it for the treatment.

The moderating effect of 'Jung' in service recovery process (서비스 실패 후 회복과정에서 정(情)의 조절 역할)

  • Kim, Youn Hwan
    • Management & Information Systems Review
    • /
    • v.33 no.3
    • /
    • pp.59-76
    • /
    • 2014
  • This research tries to present the role of Jung, which is well known as Koreans' traditional emotional attachment in service recovery process. Prior research on the service recovery have focused on relationship among perceived justice, recovery satisfaction and forgiveness. Especially perceived justice including distributive, procedural, and interactional justice has addressed as most important antecedents of recovery satisfaction. Although the pivotal role of emotional factors for successful service recovery has agreed by many researchers, relatively little attention has been paid to this issue. During the service recovery process, even if customer perceived recovery effort from service provider as justice one, they might feel displeasure or dissatisfaction. It means prior researches have underestimated the importance of emotional aspect, especially for Korean perspectives. In this study, we examined customer reactions to service failure and recovery process in restaurant service settings. Specifically, we focused on the moderating effect of 'Jung' on the paths between perceived justice and outcome variables such as forgiveness and recovery satisfaction.

  • PDF

Penalty system for sexual crime against children: A qualitative comparative analysis of sentencing (아동대상 성범죄에 대한 형벌제도 : QCA방법론을 이용한 양형분석)

  • Cho, Won-Hee;Han, Chang-Keun;Park, Yeon-Ju
    • Korean Journal of Social Welfare Studies
    • /
    • v.48 no.2
    • /
    • pp.71-95
    • /
    • 2017
  • This study aims (1) to identify whether real terms of imprisonment for sexual offenders against children are different between the first trial and appeal trial in 16 cases and (2) to assess which sentencing factors such as history of sexual crime of perpetrator, forgiveness of children, regretfulness of perpetrator, power of perpetrator, and relationship of perpetrator and victim influence sentencing period of imprisonment in the first and appeal trials, respectively. This study used cases which were prosecuted for sexual crimes against children since the protection act on the children and juveniles from sexual abuse was enacted in 2000. The target cases of the study include 8 first trials and 8 appeal cases which were appealed to the Supreme Court between 2000 and 2015. Result condition is the real term of imprisonment. Cause conditions include sentencing factors such as history of sexual crime, regretfulness, and power of perpetrator, forgiveness of child, and relationship between offender and victim. We employed Qualitative Comparative Analysis (QCA) for data analysis. We found that there are sentences in the first trial with lower terms than appeal trial regarding child sexual crimes. In addition, we found that (1) power of perpetrator and forgiveness of victim significantly influenced sentencing periods of imprisonment at levels of courts; (2) cause condition considered as comparatively more important in the first trial was regretfulness of perpetrator(but not in the appeal trial); and (3) relationship of perpetrator and child was not important in sentencing for sexual crime at both levels of trials.

Cultural syndromes in Koreans and others - a medical anthropology in search for resolution and prevention

  • Lee, Sok Kyu
    • Journal of Medicine and Life Science
    • /
    • v.16 no.3
    • /
    • pp.76-79
    • /
    • 2019
  • Korean Physicians encounter often the patients with cultural syndromes. This paper surveys those cultural syndromes in Korea, contrasted with those in other countries in five different domains; socio-cultural, sexual, psychological, psychosomatic and religio-spiritual. I discovered three natural consequences if not intervened; 1) healed and readjusted, 2) paradigmatically shifted for the better results and 3) mal-adjustment for the worse. In the hope to let the culture shifted toward better one, I propose to allow our Koreans to be educated, inspired by Park Wansoe's novel; 'Dreaming in an Incubator(꿈꾸는 인큐베이터)'.

Effects of Experience of Suffering, Self-forgiveness and Emotional Expression of Loss on Nurses' Attitude toward Dignified Death (간호사의 고통경험, 자기용서 및 상실에 대한 정서표현이 품위 있는 죽음태도에 미치는 요인)

  • Yoo, Eun-Young;Lee, Ju-Ry
    • Journal of Digital Convergence
    • /
    • v.18 no.10
    • /
    • pp.353-359
    • /
    • 2020
  • Purpose: The purpose of this study was to identify the effects of suffering experience, self-forgiveness and emotional expression of loss on nurses' attitude toward dignified death. Methods: The subjects in this study were 140 nurses, had been working over 6 months in a general hospital. Data were collected from July 1 to August 31 2016, by using self-reported questionnaires. Data were analyzed using the IBM SPSS 19.0 programs. Results: The significant predictors that affected nurses' attitude toward dignified death were experience of suffering, emotional expression of loss, religion and educational level. The explained variance for nurses' attitude toward dignified death was 63.9% and the most significant factor was emotional expression of loss. Conclusion: These results suggest that attitude toward dignified death of nurses can be changed positively by communicating emotional expression of loss and their suffering experience.

Health as spiritual and virtuous harmony with compassion and vital energy

  • Pang, Keum-Young
    • Advances in Traditional Medicine
    • /
    • v.4 no.3
    • /
    • pp.137-156
    • /
    • 2004
  • Altruistic virtuous caring, possibly originated from religion and/or spirituality, is indispensable for holistic health through channeling vital energy with diet, exercise and meditation. This is a participant-observed medical anthropological research of a first generation Korean elderly immigrant health professional woman living in a four generational family. She had hypertension and was concerned about possible attack of stroke. Multi-religious, spiritual, and cosmological vital energy based on holistic Nature-oriented health beliefs and practices influenced by psychosocial, cultural and economic background, education, self- discipline and self-cultivation of individual, and group or family may create health. Self-care beliefs based on confidence in self-control of one's life style for oneself and others influence individual and group health practice. The holistic alternative health beliefs and practices were proved to be efficacious and beneficial by her self-evaluation, evaluation of significant others, biomedical professionals, and laboratory tests. That may have potential application for global health.

Development of Long Term Education Program for Post-divorce Adjustment (이혼 후 적응을 위한 장기 교육프로그램의 모형개발)

  • 문현숙;김득성
    • Journal of the Korean Home Economics Association
    • /
    • v.40 no.6
    • /
    • pp.197-211
    • /
    • 2002
  • This study constructed a family life education program designed to help divorced parents. The purpose of this research was to develop long term education program for post-divorce adjustment. This program is consisted of 6 sessions aiming for understanding the grief process for adults and the six station of divorce, the recovery through forgiveness, children's response to divorce and coping strategy, the opened mind of parent-child relation, enhancing the self-esteem, the healthy single parent. We expect this program to be helpful in helping divorced parents'post-divorce adjustment, improving parent-child relation and helping future life of divorced parents.

Design of Complex Retrieval User Interface for Multimedia Content based on Mobile TV (모바일 TV 기반의 멀티미디어 콘텐츠 복합 검색 인터페이스 설계)

  • Byeon, Jae-Hee;Moon, Nam-Mee
    • Journal of The Institute of Information and Telecommunication Facilities Engineering
    • /
    • v.9 no.3
    • /
    • pp.119-123
    • /
    • 2010
  • Since the two-way interactive broadcasting service began, remote controllers have been fitted with 4 color buttons, which enable interaction and convenience to grow between users and content. With Currently, diverse studies on IPTV are in progress. Particularly, as the mobile market rapidly grows, studies on mobile IPTV and on linkage with other media are constantly increasing. Yet, mobile IPTV has never been studied as of now. In that sense, the present study attempted to design a mobile-based IPTV UI that is fitted with more usability and functionality of 4 color buttons and multi-dimensional search based on consistent criteria for content search. The UI designed in this study was estimated using user interface design guideline. The guideline is comprised of consistency, user centered, ease of use, forgiveness, feedback, functionality, aesthetic integrity.

  • PDF

Development and Evaluation of Education Program for Post-divorce Adjustment - Focused on the group marathon course - (이혼적응 교육 프로그램 실시 및 효과검증 -집단 마라톤식 과정으로 -)

  • 문현숙;김득성
    • Journal of the Korean Home Economics Association
    • /
    • v.41 no.11
    • /
    • pp.201-214
    • /
    • 2003
  • The purpose of this research was to develop the education program for post-divorce adjustment and to evaluate effectiveness of the program. This program was consisted of eight sessions and applied to divorced parents. It was focused for the understanding of grief processes for adults, recovery by forgiveness, children's responses and coping strategies to divorce, open minded relationship between parents and children, and enhancement of self-esteem to be healthy single parent. Results of paired t-test showed that there were significant differences between pre-test and post-test, and the effectiveness remained until follow-up. In conclusion, this program was thought to be effective for improving self-esteem, divorce coping competency and minimizing of the depressions. Continual education is thought to be necessary for maintaining of the effectiveness to the divorced parents.