• 제목/요약/키워드: foodservice management performance

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서울지역 고등학생의 급식만족도 분석 (The Assessment of High School Students' Satisfaction on the Foodservice)

  • 이진실
    • 한국식품조리과학회지
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    • 제15권6호
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    • pp.626-632
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    • 1999
  • The purposes of this study were to examine the needs in foodservice in the view of students and to determine the ways to improve the foodservice quality. A survey was undertaken from 381 high school students by using a self-completed questionnaire regarding the student' satisfaction on the foodservice. The collected data were analyzed by using SPSS program for descriptive analysis, t-test, and analysis of variance. The students assessed the importance and performance of the meal service as 4.19 and 2.52 out of 5, respectively, which suggests that the school foodservice needs to be improved. The attributes identified in Quadrant A, which was labelled 'focus here' and supposed to incidate the areas of high importance but in low performance, were the availability of meals that the students like, variety of menu, taste of the food, sanitary quality of the food, sanitized utensil, and response to complanints. The results of Importance-Performance Analusis(lPA) indicated the areas that the attention of management should be given to improve the quality of foodservice.

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급식소와 영양사의 특성에 따른 영양사의 직무 비교 분석 (An Assessment of Dietitian Job Tasks According to the Characteristics of Foodservice Operations and Dietitians)

  • 배현주;이혜연;전희정
    • 한국식품조리과학회지
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    • 제23권6호
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    • pp.858-866
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    • 2007
  • The objective of this study was to identify the job performance and perceived job importances of dietitians according to the characteristics of foodservice operations as well as dietitians. Questionnaires were distributed to 400 dietitians, and a total of 202 were received and utilized(50.5%). Statistical analysis of the data was performed using the SAS package program(version 8.2) for descriptive analysis and $X^2-tests$. The results are summarized as follows. The highest job task frequency was for sanitation management (98.5%); and then nutrition management (96.6%), cost management (92.6%), and inventory management (92.1%). The dietitians' perceived job importance was highest for sanitation management (74.3%), followed by nutrition management (68.8%) and human resource management (37.1%). Dietitians with under 3 years of experience had more difficulties, particularly in purchasing management, cost management, and sanitation management. Dietitians within contracted foodservice operations were dissatisfied by having insufficient education for cost management. Thus, programs for on-the-job and off-the-job training, reflecting dietitians' educational needs and changing job tasks should be increased.

충북지역 단체급식 영양사의 위생교육 실행 수준에 따른 조리종사자의 위생관리 실천 수준 (Culinary Employees' Sanitation Management Practice Levels According to Dietitians' Sanitation Training Performance in the Institutional Foodservice Industry in the Chungbuk Province)

  • 이재영;연미영;이유진;김운주
    • 한국식생활문화학회지
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    • 제26권2호
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    • pp.151-158
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    • 2011
  • The purpose of our study was to examine the effects of dietitians' sanitation training performance on the sanitation knowledge and management practice level of culinary employees. We developed a questionnaire to measure the sanitation knowledge and management practice level of culinary employees and the sanitation training performance of dietitians. The questionnaire was completed by 53 dietitians and 337 culinary employees working in food service in the Chungbuk Province. We found that the sanitation training performance of dietitians had a significant positive affect on the sanitation knowledge and management practice level of culinary employees. There was also a correlation between sanitation knowledge and the management practice level of culinary employees. We conclude that sanitation training performance by dietitians is an effective method of improving the sanitation knowledge and management practice level of culinary employees. Thus, we suggest strengthening the sanitation training programs given by dietitians to improve food hygiene and safety in the foodservice industry.

국내 위탁급식사업의 KPI 개발 - BSC 활용을 중심으로 - (The Development of KPI in the Contracted Foodservice Business in Korea - Using Balanced Scorecard -)

  • 김학준;김주연
    • 한국조리학회지
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    • 제15권4호
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    • pp.259-272
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    • 2009
  • 본 연구의 목적은 국내 위탁급식사업의 경영성과 평가를위한핵심성과평가지표(Key Performance Indicator; 이하에서는 KPI로 표기)를 개발함으로써 실질적인 위탁급식사업에 도움을 주고자 하였다. 이러한 목적을 달성하기 위해, 국내 위탁급식 회사에서 8년 이상 근무한 전문가를 대상으로 델파이 3라운드 조사를 통하여 관점별 KPI를 개발하였다. 개발된 KPI는 현재 위탁급식사업이 잘 해야 할 방향을 설정하고 미래를 위해 무엇을 준비해야 할 것인가에 대한 방향을 설정할 수 있고, 자본을 집중해야할 항목을 구체적으로 제시하는 것에 활용할 수 있다. 또한, 위탁급식사업의 현재 가치와 미래 가치를 올바르게 판단할 수 있도록하여, 위탁급식회사를 인수하거나 합병할 때 정확한 가치 기준으로 사용될 수 있을 것이다. 하지만, 본 연구는 본 연구에서는 국내 위탁급식사업의 전략과 BSC의 관점별 영향관계에 대한 실증 분석이 없었기 때문에 각각의 KPI는 의미가 있지만, KPI가 의미하는 방향성에 대해서는 한계가 있다고 할 수 있다.

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위탁 급식 점포의 특성에 따른 위생 관리 수행 수준 및 대응 전략 (A Study on the Level of Hygiene Practices and Strategy in the Contract Foodservice Establishments)

  • 박주연;양혜원;박홍현
    • 동아시아식생활학회지
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    • 제17권4호
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    • pp.589-596
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    • 2007
  • The level of hygiene practices varies depending on a variety of factors. The purpose of this study was to evaluate the level of hygiene practices performed in the contract foodservice establishments based on several variables, and to also determine the possible effects of each variable on the performance level of hygiene practices. We surveyed 215 contract foodservice establishments, excluding school facilities, managed by a large-scale contract foodservice company. The survey used a formulated sanitary checklist to evaluate the level of hygiene practices performed in the foodservice establishments. The sanitary checklist consisted of a total of 52 items in all 6 categories including personal sanitation and process control. The collected data underwent a series of analyses such as frequency analysis, ANOVA, and correspondence analysis of means using SPSS. from the results, we found significant differences among groups in categories such as the existence of a person in charge and types of business. A higher foodstuff cost had a tendency to correlate with a higher performance level for sanitary maintenance, but there was no significance on a statistical level.

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서울지역 일부 학교 영양교사의 직무에 대한 인식과 개선 요구도 (Job Perception and the Need for Job Improvement among School Nutrition Teachers in Seoul)

  • 김성희;이경은;김진숙
    • 대한지역사회영양학회지
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    • 제21권1호
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    • pp.12-24
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    • 2016
  • Objectives: The objectives of the study were to investigate the school nutrition teachers' perception on their job and to find out recommendations needed for its improvement in order to provide a quality foodservice and nutrition education at schools. Methods: A total of 219 school nutrition teachers in Seoul were surveyed using selfadministered questionnaires. Results: The perceived importance of the 16 job duties was rated 3.8 based on a 5-point scale (1: very unimportant - 5: very important). The importance of six duties including nutrition management, production management, nutrition education, and food safety management were rated over 4 point but that of record-keeping for documents, official reporting, and service management was rated the lowest. Importance-Performance Analysis showed that nutrition management, receiving/storage management, production management, menu management, food safety management, and equipment/facilities management should be emphasized to maintain the current performance of duties. The performance of the nutrition education and counseling needed to be improved since the importance scores were greater than average but the performance scores were lower than the average. Official reporting and miscellaneous jobs were rated the highest for simplification need. More than half of the respondents agreed that equipment/facilities management, miscellaneous jobs, service staff supervision, and service line supervision could be allocated to other school departments. Conclusions: School nutrition teachers should invest more time and resources on their core job duties such as nutrition management, production management, food safety management, and nutrition education for providing quality foodservice and nutrition education. To reflect the environmental changes of school foodservice, a reasonable staffing index of school nutrition teachers needs to be developed. In addition, hiring an assistant or implementing school nutrition teacher internship programs can be useful to reduce workloads of the nutrition teachers.

창원 일부 지역 어린이 급식소 영양순회방문지도 결과 분석 사례 (Analysis of the Rounding Guidance for Nutrition Management of Foodservices for Children in Certain Areas of Changwon)

  • 박재희;김서진;문혜경
    • 대한영양사협회학술지
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    • 제28권1호
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    • pp.30-44
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    • 2022
  • This study analyzed results of the rounding guidance by applying the nutrition management check list at of the Center for Children's Foodservice Management (CCFM). Totally, 271 foodservices for children (65 institutional foodservices, 53 small scale foodservices, 153 family child care homes) were examined to identify the necessity of implementing a nutrition management strategy, and subsequently creating a priority list for nutrition management improvement measures. Of the 13 items examined in the nutrition management check list for children's foodservices from the Ministry of Food and Drug Safety, 8 performed well, with an overall performance rate of 90% or more. Improvement plans were required for items (all belonging to the menu area) such as 'Post menu on noticeboard at children's foodservice' (62.0%), 'Use the menu planned by dietician' (64.9%), 'Use menu suitable for recipients in children's foodservice' (76.8%), and 'Provide menu to parents' (79.0%)'. In the analysis of service size, the performance rate for 'Use menu suitable for recipients in children's foodservice' revealed a substantially lower result (P<0.01) for institutional foodservices (64.6%), as compared to small scale foodservices (71.7%) and family child care homes (83.7%). Since other check list items, did not show much differences by the service size, we ascertained it pointless to establish separate strategies based on different foodservice sizes.

서울.경기지역 초등학교 급식소의 쓰레기 감량화 프로그램 및 관리업무영역 규명 (Assessment of Waste Management Practices , Source - reduction Programs and Related Tasks in Elementary School Foodservice in Seoul and Kyonggi Province Areas)

  • 류경;곽동경;최은희
    • 대한영양사협회학술지
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    • 제7권4호
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    • pp.410-425
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    • 2001
  • This study was designed to assess the waste management practices, source-reduction programs and related tasks in elementary school foodservice in Seoul. and Kyonggi Province Areas. A questionnaire mailed to 910 school foodservice managers in Seoul and Kyonggi province: a 202% (N=184) response rate was obtained. About 83.7% of school foodservice managers were responsible for managing solid waste. Most foodservice operations take the responsibility of food waste but not packaging wastes. The average disposal cost per month per person was about 19 won and income was about 35 won. Leftovers were mainly disposed with platewaste. Platewaste was reused for the livestook feed(68.0%), and some platewaste was composted(11.6%). Source reduction programs implemented in half of school foodservice operations were adjustment of portion size', checking the plate waste', 'working with classroom teachers on waste reduction campaign', 'providing information leaflet on food waste minimization', posting education materials, 'classroom instruction about food waste minimization', and 'improving cooking method. According to factor analysis based on importance rating. slid waste management activities of elementary school foodservice operations were divided to 7 dimensions such as communication and cooperation with others', 'employee training', 'product quality control, 'yield control', plate waste control', 'purchasing', and 'public relations'. As a result of Important-Performance Analysis(IPA), sine dimensions such as 'communication and cooperation with others' and 'plate waste control were identified in Focus Here' quardrant area which need more enhanced performance.

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안산시 보육 시설의 급식 관리 실태 조사 (The Survey on the Foodservice Management System of the Child Care Centers in Ansan)

  • 이병순
    • 한국식품영양학회지
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    • 제19권4호
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    • pp.435-447
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    • 2006
  • This study was carried out to investigate foodservice management of child care centers in Ansan and to suggest the basic data for foodservice management improvement. A questionnaire survey of 48 child care centers in Ansan was undertaken. Child care centers were categorized large (children eve. 100) and small(children less than 100) by size and public and private by type. Survey questionnaires consisted of general background, employee, food inspection and storage, kitchen, cooking facilities, food distribution and hygiene utensils. The results of this study are summarized as follows: because 46.9% to 56.3% of the centers took a dietitian in employment, foodservices in most of centers were not managed by professionals. The average of employee were 0.77 persons in smalll centers and 1.65 persons in large centers. The average space of kitchen were 3.86 pyung in smalll center, 6.06 pyung (1 pyung=$3.3058m^2$) in large centers. According to the data analyzed from Food inspection and storage, kitchen, cooking facilities, food distribution and hygiene utensils, the results indicate that the foodservice management of child care centers were in a relatively poor state. The director in child care centers should recognize the importance of the sanitation management and pay more attention to food service facilities. To improve foodservice performance at child care centers, it is required fur the Ministry of Gender Equality and Family to develop both the kitchen facility model based on the general sanitation standards and guidelines for child care centers.

학교 급식 영양사들의 급식 관리 현황 및 직무 수행도 -경기 지역을 중심으로- (The Status of Foodservice Operations and Perceived Performance of Management for School Dietitians in the Kyunggi Area)

  • 윤종순;김외숙;황성연;정윤경;강근옥
    • 동아시아식생활학회지
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    • 제19권2호
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    • pp.256-264
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    • 2009
  • This study investigated the status of foodservice operations and perceived performance of management for school dietitians in the Kyunggi area. According to the results, the perceived performance of dietitians for cooking management presented an overall average of $3.90{\pm}0.61$, and carrying out examination and preservation of food was the highest among all sectors with $4.83{\pm}0.49$. The area of cross contamination marked a total average of $4.15{\pm}0.67$, and the perceived performance of serving management was lower than the sanitary management of cooking and cross contamination with $3.64{\pm}0.75$. The most recognized cause on foodborne illness was food materials (44.6%). Sanitary level, the temperature of most foods, and the personal hygiene of workers were also important causes of foodborne illness.

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