• 한국조리학회:학술대회논문집
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• 한국조리학회 2006년도 제41차 정기하계학술세미나
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• pp.115-134
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• 2006

This study was conducted during a period from July 4 to 30 to investigate the effect of restaurant environment upon customer's satisfaction and crowdedness awareness. Total 800sets of questionnaire were distributed among major food service corporations. They were 16 restaurants from McDonald, Burger King, Popeyes, KFC, Rits Carlton, Intercontinental, The Westin Chosun, Hilton, Merriot, Outback Steak House, Bennigans, VIPS, Pizza Hut Pul-hyanggi(Scent of grass), Nolboo Co.,, and Our Story, and received 50 see each to hand out to their customers. Out of total 800 sets of questionnaires, 592 sets (74.25% were retrieved and underwent a Multiple Regression Analysis. We found the following results from the study. First among each variable of restaurant environment that had a significant effect on the crowding, 'pTast service' and 'responsiveness to customer complaints' sooted a regression coefficient value 0.381 and 0.325 respectively. Second, among each restaurant environment factor that had a significant effect on crowding, 'quality of facility' sooted the highest regression coefficient value 0.423 with a standard error score 0.1074, fellowed by 'status of waiting', 'overall ambience' and 'service quality' in ascending order. Third, in the analysis of the effect of each environmental factor upon the satisfaction rate, 'status of waiting' showed the highest regression coefficient value 0.3821 with a standard error score 0.4565, followed by 'cleanliness', 'service quality' and 'conveniency', in ascending order.

• 한국식품조리과학회지
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• 제29권5호
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• pp.553-562
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• 2013

The purpose of this study was to analyze the key factors considered important by customers in the selection of a Korean restaurant through the use of conjoint analysis techniques. A total of 400 questionnaires were distributed over a 2-week period in October 2011, of which 354 were completed (88.5%). Statistical analysis was then carried out using the Windows 18.0 Statistics package. The research was based on the analysis of two target areas - daily meals and special purpose meals. Responses were measured by using Zaichkowsky's Personal Involvement Inventory (PII) and a 7-point Likert Scale. Overall it was found that in all areas of the results regarding the involvement related analyses, daily meals scored lower than special purpose meals. This implied that the choice of daily meals is more applicable to customers with a low level of involvement, whereas high-involvement customers were more likely to focus on special purpose meals. The analysis of high-involvement customers revealed that the quality of food, price, service quality and physical environment, in order of priority, were the most important factors in selecting a restaurant. The use of the optimum attribute combination revealed the following results: delicious food (0.601); friendly staff (0.170); clean restaurant (0.191); price of 20,000 won (-0.513). Furthermore, low-involvement customers considered the following factors as important when selecting a Korean restaurant: quality of food, followed by price, physical environment and service quality in that order. In this instance, the optimum attribute combination showed the following outcomes: tasty food (0.645); friendly staff (0.418); clean restaurant (0.365); price of 5,000 won (-0.847). These results indicated the importance of developing a marketing plan which was based specifically on a customer's involvement level, focusing on their main selection criteria when choosing a Korean restaurant.

• Nutrition Research and Practice
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• 제5권5호
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• pp.481-488
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• 2011

Street vended food (SVF) includes food and beverages prepared and sold outdoors or in public areas by street merchants for consumption on the scene or later without further preparation. Due to its low price and convenience, SVF has been popular in Korea for a long time, particularly with high school students. Beyond Korea, SVF is also popular in southeast Asia and southern Africa in the form of ready-to-eat food. This study on high school students, who are main consumers of SVF in Korea, focused on the factors that affect consumer loyalty. The study was performed by questionnaire and used AMOS software to develop a structural equation model. The results of verifying the model's fidelity were $X^2$=685.989, df=261, GFI=0.851, AGFI=0.814, NFI=0.901, CFI=0.907, RMR=0.048, indicating a satisfying structural model. SVF quality and service, emotional response, and the physical environment had a statistically significant effect on consumer loyalty. In contrast, SVF sanitation had no statistically significant effect on consumer loyalty. Based on these results, the sanitary management of SVF needs to be addressed immediately combined with education for SVF providers to maintain a clean environment.

• 유통과학연구
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• 제20권10호
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• pp.79-91
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• 2022

Purpose: As the shared kitchen sector evolves into a new trend in the restaurant industry, not only operational support but also the physical environment for services is ranked as an important success factors. Therefore, the purpose of this thesis is to study the effect of shared kitchen service quality on experiential value, relational commitment, and long-term orientation. Research design, data, and methodology: In this study, a questionnaire was used to verify the structural relationship between shared kitchen service quality, experiential value, relational commitment, and long-term orientation for tenant companies in shared kitchen companies. The data were analyzed by using Partial Least Square-Structural Equation Modeling (PLS-SEM). Result: Facilities and support for the service quality of the shared kitchen had a positive (+) effect on the experiential value, and the environment did not. In addition, experiential value showed a significant positive (+) effect on relationship commitment and long-term orientation, and relationship commitment showed a significant positive (+) effect on long-term orientation. Conclusions: It was confirmed that the support quality among service quality affects the relationship formation. Thus, attention should be paid to activities to support stable business activities from the perspective of B2B services.

• 벤처창업연구
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• 제7권2호
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• pp.77-90
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• 2012

서비스산업이 국가경제에 미치는 영향이 커지고 국내 GDP비중과 고용비중에 미치는 영향이 지속적으로 증가함에 따라 2006년 12월에 정부가 서비스산업의 경쟁력을 강화시키기 위한 종합대책을 발표하였다. 이와 같이 서비스산업의 경쟁력을 제고시키기 위한 정부의 노력이 강화되고 있는 이 시점에서 서비스품질 평가에 관한 주제는 시사하는 바가 크다. 이러한 서비스품질 평가는 서비스산업의 생존과 수익성에 지대한 영향을 미치므로 서비스품질에 대한 객관적인 평가문제는 매우 중요하다. 따라서 본 연구의 목적은 주관적 환경에서 주관성을 고려하여 서비스품질을 평가하고, 평가결과에 대한 객관성을 보장하기 위하여 퍼지이론과 AHP모형을 이용한 통합모형을 개발하였고, 이는 서비스산업 경쟁력 제고뿐만 아니라 효과적인 의사결정 수립에 도움을 줄 것으로 사료된다.

• 한국식생활문화학회지
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• 제23권5호
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• pp.605-615
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• 2008

The principal objective of this study was to categorize service attributes on the basis of the asymmetric and non-linear relationship existing between service attributes and customer satisfaction. Researchers generally assume that service attribute performances and customer satisfaction are both symmetrical and linear. That is to say, improvements in attribute performance will inevitably result in increased customer satisfaction. However, this is not always the case. Certain attributes have been shown not to create satisfaction even when improved, and others do not create dissatisfaction even when their performance ratings become negative. Understanding this relationship is crucial not only to researchers, but also to service managers. Service managers can arrange their priorities with regard to which attributes must be improved or promoted first, in an environment of limited technical, financial, and human resources. Many studies into this asymmetric and non-linear relationship have recently been conducted, beginning with Herzberg's motivation-hygiene theory (1976) and the disconfirmation theory, which was eventually developed into Kano's model (1984). This study attempted to determine the impact level of service attributes on incidents of satisfaction or dissatisfaction. It used 30 service attributes generated by Park (2008) in the CIT research into family restaurants. The data were collected from 600 participants, 300 incidences of satisfaction and 300 incidents of dissatisfaction, via an online survey. The t-test was used to confirm the difference between the satisfaction group's and dissatisfaction group's attributes. 11 attributes were found to be significant at a level of p>0.05. This indicates that the 11 attributes exerted different impacts on satisfaction and dissatisfaction, which confirmed the asymmetric and non-linear relationship. 14 attributes were categorized into the core service, 1 attribute into the quality service, 7 attributes into the basic service, and 8 attributes into the neutral service. Strategic customer service management was recommended for the 'A' family restaurant as an example, on the basis of the asymmetric and non-linear relationship and the characteristics of the four service factors.

• 한국식품위생안전성학회지
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• 제29권3호
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• pp.189-194
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• 2014

본 연구의 목적은 식중독으로 인한 지속적인 위해 발생을 예방하기 위하여 학교의 급식시설 및 집기류에서 미생물 오염수준을 분석하고자 하였다. 그 결과, 총 세균 측정용 배지에서 $12.3{\pm}2.6$건으로 가장 많은 미생물이 배양되었고, 황색포도상구균 측정용 배지에서 $10.3{\pm}3.9$건과 대장균 측정용 배지에서 $9.5{\pm}3.9$건으로 미생물이 배양되었다. 그러나 비브리오 측정용 배지에서는 $1.5{\pm}1.0$건으로 가장 적은 미생물이 배양되었다. 급식시설 및 집기류에서 미생물 오염이 심한 곳은 전처리실 바닥으로 $4.5{\pm}0.6$건으로 가장 높고, 조리실 바닥도 $4.3{\pm}1.0$건으로 나타났다. 다음으로 조리대가 $3.3{\pm}1.0$건으로 나타났으며, 급식식탁에서도 $3.0{\pm}0.0$건으로 상당히 높은 미생물 오염을 확인할 수 있었다. 반면에 집기류에서는 시설들에 비하여 낮은 미생물 오염도를 보였다. 칼과 도마를 사용용도에 따라 구분하여 미생물을 분석한 결과, 생선용 칼에서 $2.0{\pm}0.8$건과 생선용 도마에서 $1.3{\pm}1.5$건으로 다른 용도에 비하여 약간 높은 미생물 오염도를 보였다. 배양된 미생물들을 동정한 결과, 다양한 미생물들이 오염되어 있으며 일부는 2번 이상씩 반복하여 검출되었다. 특히, 주요 식중독균인 Staphylococcus aureus는 조리대, 트렌치, 칼에서 3번에 걸쳐서 확인되었다. 또한 주요 식중독균에 속하는 Bacillus cereus가 칼에서 확인되었으며, 자연에 널리 분포하면서 때로는 급성폐렴을 일으키기도 하는 Klebsiella pneumoniae는 4번 반복하여 검출되었다. 위의 결과를 종합하여 보면, 황색포도상구균을 비롯한 주요 식중독균뿐만 아니라 식품의 부패를 일으키는 미생물들이 학교급식의 시설 및 집기류에 오염되어 있다는 것을 확인 할 수 있었다. 그러므로 학교급식의 안전성을 확보하고 학생들의 건강을 증진시키기 위하여 더욱 철저한 개인위생 및 효율적이고 체계적인 시설 관리가 이루어져야 할 것으로 사료된다

• 한국식품위생안전성학회지
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• 제38권2호
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• pp.46-54
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• 2023

경기도에서 유통 중인 위생용품의 안전성을 확인하기 위해 포름알데히드 잔류량에 대해 조사하였다. 포름알데히드는 위생용품에 잔류할 수 있는 유해물질 중 하나이다. 일회용 빨대(종이제) 6건, 일회용 종이냅킨 9건, 화장지 21건, 일회용 행주 13건, 일회용 타월 16건, 식품접객업소용 물티슈 32건, 일회용 면봉 25건, 일회용 기저귀 100건 등 총 222건에 대한 검사 결과, 식품접객업소용 물티슈 3건(1.87-4.45 mg/kg)에서 검출되었으며 규격(20 mg/kg) 대비 약 9-22% 수준이었다. 연구 대상 위생용품은 모두 포름알데히드 개별규격에 적합하였고 안전한 제품이 유통되고 있음을 확인하였다. 「위생용품의 기준 및 규격」 중 포름알데히드 시험법은 유형에 따라 세가지로 구분하여 적용하도록 규정되어 있다. 본 연구에 사용된 시료는 제1법 또는 제2법을 적용하는 유형으로 각 시험법의 유효성 검증을 위해 검출한계, 정량한계, 직선성, 회수율을 검토하였다. 제1법은 제2법에 비해 검출한계와 정량한계가 낮게 나타나 저농도의 포름알데히드 정량이 가능함을 확인하였다. 두 시험법은 모두 상관계수(R²)가 0.9999이상, 회수율이 80%이상, 반복성도 양호한 수준이었다. 제2법 적용 시 일회용 면봉과 일회용 기저귀 중 일부 시료에서 불순물의 영향으로 분석 파장에서 간섭이 확인된 경우가 있어 제1법으로 분석 후 결과를 비교하였다. 그 결과 제1법은 제2법에 비해 불순물의 간섭 없이 분석이 가능하였고, 저농도의 포름알데히드를 검출할 수 있었다. 따라서 향후 위생용품의 종류에 따라 시험법을 구분하여 적용하지 않고 일원화하는 것이 필요해 보인다.

• 한국환경보건학회지
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• 제40권6호
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• pp.435-441
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• 2014

Objectives: Bisphenol A, or BPA, is a chemical component in polycarbonate plastic with which many people come into contact every day. A great deal of controversy has arisen over its safety since this material, which is known to disrupt the human endocrine system and cause neurological difficulties and cancer, is commonplace in beverage containers, food can liners, and receipt paper rolls. In this study, we determined the levels of exposure to BPA of workers in the service industry depending on the number of receipts contacted. Methods: The participants were 16 male and 18 female workers employed in the service industry. Using a questionnaire, we investigated general and job characteristics. Urine samples were collected and analyzed by the LC-MS/MS technique after enzymatic hydrolysis and solid phase extraction (SPE). Results: The geometric mean (GM) concentration of urinary BPA from all subjects was 1.02 ng/ml. Workers were exposed significantly to more BPA according to the number of receipts they contacted, their work experience, and working hours per day. The BPA concentration of those who touched more than 100 receipts per day was 3.09 ng/ml, while that of the other participants was 0.61 ng/ml. It was shown that wearing gloves can protect from BPA exposure. Conclusion: We determined the urinary BPA concentrations of workers in service industry and found that the contact with receipts could increase the BPA exposure of service workers.

• 한국식품위생안전성학회지
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• 제34권3호
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• pp.263-268
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• 2019

메탄올은 부동액, 세제, 살균제, 소독제 및 공업용매 등 다양한 분야에서 사용되는 독성 알코올이며, 섭취, 경피흡수 및 흡입을 통해 인체에 노출된다. 체내에서 메탄올은 포름알데히드와 포름산으로 산화되며, 이러한 생성물을 대사산증, 시신경장애를 일으키고, 심한 경우 사망에 이르기도 한다. 본 연구에서는 국내에서 유통되는 세척제 및 헹굼보조제 중 메탄올의 함량을 모니터링하고자 하였으며, 기존의 식약처에서 고시한 방법보다 더 간단하고 빠른 GC-HS-MS방법으로 진행하였다. 본 분석법은SIM 모드로 진행하였고(메탄올 31 m/z 및 이소프로판올 45 m/z), LOD는 1.09 mg/kg으로 계산되었으며, 정확도와 정밀도는 각각 91.1-97.9%와 10%이하로 나타나 정량분석에 적합한 수준임을 확인하였다. 본 연구는 세척제 중 메탄올 함량을 모니터링한 최초의 연구로써 가치가 있다고 판단된다.