• 디지털융복합연구
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• 제14권2호
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• pp.49-56
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• 2016

본 연구의 목적은 결혼이주여성이 갖는 성격특성이 노후준비에 영향을 줄 때 결혼만족도가 매개효과를 갖는지 알아보는 것이었다. 연구 대상은 서울, 경기도, 충청도, 전라도 지역에 거주하며 다문화센터를 이용하고 있는 의사소통이 가능한 결혼이주여성들로 구조화된 검사지 총 450부 중 426부가 분석되었다. 연구 결과 첫째, 성격특성 중 외향성, 친화성, 성실성, 개방성은 정서적 준비, 신체적 준비, 경제적 준비, 결혼만족도와 정적 상관관계가 나타났으며, 신경증은 부적 상관관계가 경제적 준비와는 유의한 상관관계가 없었다. 둘째, 성격특성과 결혼만족도가 정서적 준비에 대하여 34.6%를 설명하고 있고 결혼만족도의 매개효과는 없었다. 셋째, 성격특성과 결혼만족도가 신체적 준비에 대하여 28.1%를 설명하고 있고 친화성과 신체적 준비 간에서 결혼만족도가 매개효과가 있었다. 넷째, 성격특성과 결혼만족도가 경제적 준비에 대하여 15.9%를 설명하고 있고 개방성과 경제적 준비 간에서 결혼만족도가 매개효과를 가지고 있는 것으로 나타났다.

• 벤처창업연구
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• 제12권2호
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• pp.117-124
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• 2017

최근 불확실한 금융환경변화로 금융기관의 경쟁이 심화함에 따라 고객의 요구(needs)를 충족시키기 위해 지역 금융기관 또한 주민의 요구에 맞는 서비스 제공 등 다양한 노력을 하고 있다. 본 연구는 지역 금융기관의 상품 및 서비스품질 요인이 고객 만족과 충성도에 어떠한 영향을 미치는지를 살펴보고 제공된 상품 및 서비스품질 요인을 비교 분석하여 각 서비스요인의 상대적인 중요도를 살펴보았다. 표본은 2015년 10월 7일부터 10월 30일까지 서울지역의 새마을금고 및 신용협동조합에 방문고객을 대상으로 설문조사를 하였으며 표본을 분석한 결과는 다음과 같다. 지역 금융기관 상품요인 중 금리, 공제와 보험, 복지사업이 고객의 만족 수준에 유의한 영향을 미쳤으며 서비스 품질요인 중에는 접근성, 전문성 및 공감 성이 만족 수준에 유의한 영향을 미치는 것으로 분석되었다. 다음으로, 고객만족도는 고객 충성도에 유의한 영향을 미치는 것으로 분석되었다. 지역주민에게 금융 편의를 제공하면서 지역경제에 기여하는 지역 금융기관의 특성상 금리나 전문성 요인 이외에 공제와 보험 및 복지사업 그리고 공감성이 중요한 요인으로 분석된다. 본 연구는 지역 금융기관의 차별화된 이미지로 금융경쟁 시장에서 경쟁 우위를 가질 수 있다는 시사점을 제시하고 있다.

• 한국조리학회지
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• 제19권1호
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• pp.26-41
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• 2013

본 연구의 목적은 한식당 경영자의 인적자원관리수행 수준에 따라서 고객만족(제품만족, 서비스만족)과 고객충성도에 어떠한 차이가 있는지 살펴보고, 고객만족이 고객충성도에 어떠한 영향을 미치는지 살펴보고자 하였다. 또한, 고객충성도와 재무성과 간의 어떠한 연관성이 있는지 살펴보고, 경영자의 인적자원관리와 재무성과 간의 어떠한 연관성이 있는지 살펴보는 것이다. 조사기간은 2012년 1월 2일부터 1월 17일까지 15일 동안 점심시간과 저녁시간에 진행되었다. 객단가 12,000원 이상의 대구, 경북지역 15개 한식당을 대상으로 실시하였고, 경영자 15부와 고객 336부가 최종분석에 사용되었다. 분석결과, 한식당 경영자의 신규직원교육 및 합리적인보상에 대한 인적자원관리수행 수준이 높은 경우 고객들이 지각하는 제품만족과 서비스만족수준이 유의하게 높은 것으로 나타났고, 신규직원채용, 신규직원교육, 업무성과평가에 대한 인적자원관리수행 수준이 높은 경우 고객들이 지각하는 충성도의 수준이 유의하게 높은 것으로 나타났다. 또한, 제품만족과 서비스만족은 고객충성도의 유의한 영향을 미치는 것으로 나타났으며, 충성도와 재무성과는 유의한 관련성이 있는 것으로 나타났다. 아울러 경영자의 인적자원관리와 재무성과 간에도 유의한 관련성이 있는 것으로 나타났다.

• 융합경영연구
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• 제11권3호
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• pp.81-92
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• 2023

Purpose: The purpose of this study is to identify the determinants of store occupancy based on the rental characteristics of small and medium-sized enterprises (SMEs) renting buildings across the country, and to analyze the satisfaction level after opening. Research design, data and methodology: The study conducted an empirical survey through questionnaires targeting individual business owners, corporate representatives, and executives and employees nationwide, including Seoul, Gyeonggi, and other metropolitan areas and provincial cities. Results: In this study, the most important factor that SMEs consider when deciding whether to rent a commercial building or office is financial characteristics, followed by management characteristics, location characteristics, building characteristics, and facility characteristics. In addition, management characteristics were found to have the greatest impact on rental satisfaction of SMEs, followed by financial characteristics, building characteristics, and location characteristics in order. Conclusions: Since the lessor cannot immediately improve the location characteristics or building characteristics, in order to increase the rental satisfaction of small and medium-sized businesses in a relatively short period of time, it is necessary to improve managerial characteristics such as prompt civil complaint handling and clean management of the building. In addition, it is analyzed that if the factors that can reduce the burden on the tenants are found in advance and reflected in the financial characteristics, the satisfaction of the tenants can be increased.

• 한국생활과학회지
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• 제16권4호
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• pp.745-759
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• 2007

The study aims at investigating the causal relationships among leisure expenditures, leisure activity participation and leisure satisfaction of adult consumers. Data were collected from 415 adult consumers in Ulsan. ANOVA, multiple regression, and path analysis were used for the statistical analysis. The results indicated that marital status, household income and subject's attitude toward leisure had significant impacts on leisure expenditures, while their satisfaction with financial status, household income, leisure plan, their attitudes toward leisure and personal acquaintanceship significantly affected leisure activity participation. To leisure satisfaction, their satisfaction with financial status, the attitudes toward leisure, leisure expenditures and leisure activity participation were positively related, and leisure plan was negatively related. The results of path analysis showed that marital status, household income, the satisfaction with financial status, their attitude toward leisure, leisure plan, personal acquaintanceship, leisure expenditures, and leisure activity participation had direct or indirect effects on leisure satisfaction.

• 가정과삶의질연구
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• 제11권2호
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• pp.69-82
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• 1993

Financial stability of households is the basic and most important factor of the quality of life. It affects emotional psychological mental and social aspects of family personal develop-ment and family healths etc. This study investigated and analyzed the data on financial stability of households. The data collected through the self-administered questionnaire from 466 house-holds in Kwangju area were analyzed. As statistical methods Frequency Percentile. Anova Duncan-test and Regression analysis were used. The results obtained are as follow: Education job status housing tenure type numbers of income source assets income and income flexibility have positive effects on financial stability. Especially numbers of income sources has most important effect. Significant correlation coefficients between financial stability and economic pressures mental healths financial satisfaction life satisfaction and coping behaviors were revealed respectively To improve the quality of life financial stability of household is severely considered. To be financially stable providing various income sources is more desirable than having regular and fixed income.

• 가정과삶의질연구
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• 제28권2호
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• pp.165-179
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• 2010

The purpose of this study was to examine the relationships among the resources, financial management behavior and economic welbeing of wives. The data were collected from 300 participants by questionnaire. The subjects of this survey were 250 wives living in the Pusan and Kyungnam regions. The data were collected by personal interviews and self-administered questionnaires and analyzed by frequencies, correlation analysis, one way Anova, Duncan test, factor analysis, and multiple regression analysis. The major findings of this study were as follows: (1) the regression analysis found that financial management behavior was an important variable affecting the economic wellbeing of wives : and (2) there are statistically significant differences in the levels of financial management behavior and economic satisfaction between households of different socioeconomic levels. Theses results imply that a financial management program focusing on the ways to implement financial behavior effectively should be developed.

• 가족자원경영과 정책
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• 제10권4호
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• pp.125-143
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• 2006

The purpose of this study is to develop and test the effectiveness of a financial education program that make the elderly recognize financial problems and find available strategy to improve their financial situation. Based on the literature review and economic structure of the elderly, a financial education program was developed with three parts: 'My elderly lift'; 'Doubling my income'; and 'Safe investment strategy.' 42 elderly people in Senior academy participate in three-session program and 39 people completed pre and post-test and satisfaction survey. In order to examine the effectiveness of the program paired t-test was used. According to evaluation results, the program was found to have a positive effect on enhancing knowledge in elderly lift and financial management, but not on changing attitude. Most of participants show high level of satisfaction with the program.

• Human Ecology Research
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• 제57권1호
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• pp.1-13
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• 2019

Internet-based financial services are being increasingly integrated into consumers' daily lives. Internet-only banks have emerged as a powerful tool accelerating financial inclusion. This study investigates the satisfaction and continuous use intention predictors for Internet-only banks. We employed an extended post-acceptance model and used six antecedent factors that included perceived usefulness, perceived ease of use, privacy risk, functional risk, subjective norms, and network externality. All 351 participants used Internet-only banks and were 20-40 years of age. A self-administration online survey was conducted. SPSS 23.0 analyzed the frequency, description, and multiple regression analysis. The results of current study are as follows. The education, perceived usefulness, perceived ease of use, and network externality positively influenced the satisfaction of Internet-only banks. Privacy risk negatively influenced satisfaction with Internet-only banks. Perceived ease of use, subjective norm, network externality, and satisfaction positively influenced the continuous use intention of Internet-only banks. The results of our study provide a better explanation of important factors that could enhance the understanding of satisfaction and continuous use intention for Internet-only banks. Furthermore, this study extends the antecedent variables to the knowledge of financial services and enlarges the understanding of users' post-adoption behaviors.

• 한국정보시스템학회지:정보시스템연구
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• 제32권2호
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• pp.45-61
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• 2023

Purpose ESG(Environment Social Governance) activities of IT companies are very important for organizational development in that they can motivate employees to engage in job crafting by giving them a sense of purpose and meaning. There have been many studies on the positive impact of company ESG(Environment Social Governance) activities on financial performance, but unlike the existing financial performance approach, this study suggested that IT companies ESG activities can affect job crafting and job satisfaction of employee, using non-financial organizational variables. Design/methodology/approach This study, based on the related theoretical background, showed the relationship between ESG, job crafting, and job satisfaction, and it was proposed as a research model. A measurement model was constructed, and it was estimated and evaluated with LISREL 9.30, using data from IT companies employees, and it showed satisfactory data-fit of proposed model. The empirical results indicated that ESG(Environment Social Governance) take effect on job crafting, and job crafting take effect on job satisfaction. Findings This study provided several important implications in relation to the ESG(Environment Social Governance) that contribute to job crafting and job satisfaction for IT companies employees. It was confirmed that job crafting variable is a effective mediator linking ESG(Environment Social Governance) and job satisfaction.