• 한국IT서비스학회지
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• 제9권1호
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• pp.73-90
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• 2010

Up to now, a shortage of SW staff has been a threat to providing satisfactory SW services in Korea. Therefore, it is necessary for us to understand factors that satisfy SW personnel and then retain them not to leave their current job positions. Hereafter, we examine whether SW manpower's job satisfaction fully mediates or partially mediates the relationship between the drivers of turnover intention such as satisfaction on IT education, job fitness, fairness of rewards and organizational moods and turnover intention. Using survey data from 745 SW staffs, we found that all antecedents except for satisfaction on IT education have significant impacts on job satisfaction as well as verified that the job satisfaction partially or fully mediates the relationships between job fitness, fairness of reward and organizational moods and turnover intention. Based on our findings, our results allowed us to provide a deeper understanding of the forces on turnover intention by examining the role of mediating effect on job satisfaction.

• 패션비즈니스
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• 제27권1호
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• pp.16-35
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• 2023

The advent of Omni Channel has changed the fashion business model and the role of fashion sales persons. In such situation, internal marketing can become an important organizational management strategy for fashion companies. Therefore, the purpose of this study is to identify the components of internal marketing of fashion companies for fashion shop masters in an omni channel environment. To achieve the purpose of this study, To achieve the purpose of this study, a qualitative study was conducted to investigate the internal marketing sub-factors of fashion companies. In-depth interviews were conducted for qualitative study. Seven respondents to the in-depth interview were fashion shop masters who had at least 10 years of field work experience. As a result of the qualitative study, internal marketing was derived from five factors, including empowerment, education and training, rewards, internal communication, and management supports. Empowerment factors consist of initiative, encourage creativity, and problem solving. Education and training factors consist of the degree of education and training opportunities, the value of education and training, and the scope of education and training. Rewards factors consist of diversity of rewards, fairness of rewards, and source of rewards. Internal communication factors consist of communication flexibility, diversity of communication and receptivity of communication. Management support factors consist of headquarters support and department store support.

• 패션비즈니스
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• 제18권1호
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• pp.118-131
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• 2014

The purpose of this study is to classify the service recovery fairness of internet fashion shopping mall depending on the type of shopping mall into 3 levels, and analyze their influence on customers' satisfaction and intention to repurchase. Data were collected from 271 customers who had made a complaint or raised a question about service among the customers, and was analyzed through AMOS 7.0. For hypothesis testing, a research model was set up in the form of structure equation model, and its suitability was investigated. The results of this research can be summarized as follows: First, in relation to the service recovery fairness at internet shopping mall, only the consequential fairness has a meaningful relationship with customer satisfaction. Second, it has been shown that the higher the customers' satisfaction with internet shopping mall, the more positive influence it has on intention to repurchase. Third, it has been shown that the influence of service recovery fairness on customers' satisfaction and intention to repurchase has a meaningful difference depending on the type of internet shopping mall. In other words, it has been shown that customer satisfaction is higher at open market than general internet shopping mall. In addition, it has been shown that in open market, only the consequential fairness has a meaningful influence, therefore it will be more effective to strengthen a strategy focused on economical rewards than other fields.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제8권8호
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• pp.2675-2690
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• 2014

We study the problem of optimal opportunistic spectrum access with unknown and heterogeneous channel dynamics in cognitive radio networks. There is neither statistic information about the licensed channels nor information exchange among secondary users in the respective systems. We formulate the problem of maximizing network throughput. To achieve the desired optimization, we propose a win-shift lose-stay algorithm based only on rewards. The key point of the algorithm is to make secondary users tend to shift to another channel after receiving rewards from the current channel. The optimality and the convergence of the proposed algorithm are proved. The simulation results show that for both heterogeneous and homogenous systems the proposed win-shift lose-stay algorithm has better performance in terms of throughput and fairness than an existing algorithm.

• 한국식생활문화학회지
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• 제28권3호
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• pp.282-292
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• 2013

The purpose of this study is to identify a suitable organizational diagnostic model for analyzing the management efficiency of food service firms. We used the three-iteration Delphi technique on a panel of 19 business employees, 7 industry experts, and 4 employees in the food service industry. A total of 36 assessment indicators were developed through this panel, with numerous major findings. First, it is important to evaluate the leadership qualities of employees in terms of their motivation and competency. Second, it is important to evaluate the ability of employees to interface well with other employees. Third, it is important to evaluate and manage the brand image recognized by customers. Fourth, it is important to evaluate the fairness and regularity of the rewards given for an excellent job performance. Fifth, it is important to evaluate the level of communication and information distribution in the organizational culture. Last, but not least, it is important to evaluate the transparency and fairness of an organization in its human resource management (HRM) and the efficiency of its organizational structure. In conclusion, this study empirically shows how food service firms can develop an organizational diagnostic model to increase their managerial efficiency.

• 보건행정학회지
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• 제9권1호
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• pp.178-200
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• 1999

The present study purports to examine the relationship between organizational and occupational commitment and to find the determinats of occupational commitment for salaried physicians working in hospitals. For the purpose of comparison, those of hospital administrative and clerical employees were also investigated for the purpose of comparison. The sample for jthis study consists of 77 salaried physicicas and 185 administrative and clerical employees (comparison group) from two university hospitals in Seoul and its surburbs. Data were collected by questionnaires and analyzed using ANOVA, ANCOVA, and multiple regression. The main findings of the study are as follows : 1) organizational and occupational commitment were positively correlated for both salaried physicans and clerical employees; 2) the variable of job variety had a positive impact on occupational commitment for salaried physicians; and 3) three variables of fairness of rewards, autonomy, and job variety had positive impacts for clerical employees. These findings were discussed and implications for organizational analysts and hospital administrators were suggested.

• 임상간호연구
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• 제27권2호
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• pp.165-178
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• 2021

Purpose: To analyze nurses' shift work according to the government guidelines for night work and their perceptions of their work schedules. Methods: The study sample included 487 nurses who provided information on their schedules, including the normal working hours of each shift, and overtime per shift during September 2020. Nurses' perceptions were measured in terms of satisfaction, appropriateness for work-life balance, and fairness to their work schedule. Results: One-third of the respondents worked more than 40 hours per week. The average overtime hour was 1.14 hours per shift. Unsocial hours (8 pm to 6 am on weekdays, midnight to midnight on weekends and public holidays) accounted for 56.4% of all working hours. During their last night shift, on average, nurses worked 9.62 hours and had a break of 39 minutes, although 20.5% reported no break. Sixty-eight percent of nurses had at least one between-shift break shorter than 48 hours after a consecutive night shifts. Fifty-seven percent were satisfied with their schedule. One-third perceived their schedule as appropriate for work-life balance, and two-thirds perceived that days off on weekends and nights were fairly distributed within the unit. Working and overtime hours had an inverse relationship with all three aspects of nurses' perceptions. A higher proportion of unsocial hours and having no breaks during the night shift were associated with lower perceptions of fairness. Conclusion: Reducing working hours, ensuring breaks during night shifts, and increasing rewards for unsocial hours are required to improve nurses' perceptions and reduce turnover due to shift work.

• 대한가정학회지
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• 제31권1호
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• pp.137-151
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• 1993

This study presents an appraisal of current theorizing process through the review of family studies. Also it shows the outlines of five sociological general theories and how to apply them to family studies. The field of family studies entered a new stage in the middle of the twentieth century. Especially the decade of the 1970s was a period of rapid development in family theories because middle-range theories were developed. Currently identified major conceptual frameworks of family studies are five sociological general theories. Exchange theory was utilized in several studies and the problems could have been conceptualized in a way that would have tested the general theory of rewards, costs, and profits, but in most instances the theory was developed at a limited substantive level. Symbolic interactionism is the most useful in understanding precarious human relationships, such as courtship processes, intergenerational relationships family roles, and powers. General systems theory have been provided generalizaitons useful for understanding the characteristics of the family systems and also useful in describing the interactions with the environment, and the functioning of a family along a continuum of open to closed. Conflict theorists point that the basic units of society comprise all persons who share a sense of status equality and there are continual struggles in society for various goods. This theory attemps to account for the development within the family of norms of equity, or fairness. Phenomenology becomes available when we cease to treat an object as real, and begin to treat the object as meant, as intended, as it appears. Therefore the formulation of an adequate and complete description of family is important. Family theorists must be urged to do a number of things including continuing to improve existing theory and continuing to develop metatheory and methodologies of building theory.

• 한국융합학회논문지
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• 제8권8호
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• pp.105-114
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• 2017

본 연구는 임상 간호사 개인이 지각하는 환자관련 스트레스와 직무탈진의 관계에서 직무환경이 미치는 융합적 상호작용을 확인하기 위해 시도되었다. 본 연구의 대상자는 서울소재 상급종합병원에 근무하는 168명의 간호사였으며 자료는 2014년 7월 1일부터 15일까지 편의표집 되었다. 구조화된 설문지로 환자관련 스트레스, 직무환경, 직무탈진을 측정하였다. 연구결과 환자관련 스트레스는 직무탈진을 증가시키고 있었다. 환자관련 스트레스와 직무탈진의 관계에서 직무환경 요인의 역할을 분석한 결과 업무부하가 낮을수록 그리고 통제감, 보상, 공정성, 가치가 높을수록 환자관련 스트레스가 직무탈진에 미치는 부정적 영향이 감소하는 조절효과를 보여주었고, 커뮤니티는 직무탈진을 낮추는 주효과를 보여주었다. 이상의 연구결과로 볼 때 간호사의 직무탈진 완화를 위해 병원 차원의 직무환경 개선전략이 필요할 것으로 보인다.

• 한국식품영양학회지
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• 제31권1호
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• pp.70-79
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• 2018

The purpose of this study was to obtain data on the contribution of job characteristics (work, autonomy, reward, community, fairness, value) towards job burnout (emotional exhaustion, cynicism), job engagement (vigor, dedication, absorption) and turnover intention in school foodservice employees. Typically, 594 school foodservice employees in the Busan area participated in our survey. Workload (${\beta}=-0.512$, p<0.001) had the highest negative influence on emotional exhaustion, whereas reward (${\beta}=-0.216$, p<0.001) and community (${\beta}=-0.214$, p<0.001) had the highest negative influence on cynicism. Community (${\beta}=0.305$, p<0.001) and workload p<0.001) had the highest positive influence on vigor. Community (${\beta}=0.261$, p<0.001) and (${\beta}=0.238$, p<0.001) had the highest positive influence on dedication. (${\beta}=0.287$, p<0.001) and community (${\beta}=0.224$, p<0.001) had the highest positive influence on absorption. Workload (${\beta}=-0.195$, p<0.001) and community (${\beta}=-0.182$, p<0.001) had the highest negative influence on turnover intention. Overall, the results show that job characteristics are very important factors affecting foodservice employee's burnout, engagement, and turnover intention. So should try to reduce the employees' workload and increase the rewards for them along with activating communication among each other.