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Examination of the Determinants of SW Manpower' Turnover Intention : Testing the Mediating Role of Job Satisfaction  

Kwon, Moon-Ju (정보통신산업진흥원)
Park, Sang-Cheol (서강대학교 경영전문대학원 서비스시스템경영공학과)
Publication Information
Journal of Information Technology Services / v.9, no.1, 2010 , pp. 73-90 More about this Journal
Abstract
Up to now, a shortage of SW staff has been a threat to providing satisfactory SW services in Korea. Therefore, it is necessary for us to understand factors that satisfy SW personnel and then retain them not to leave their current job positions. Hereafter, we examine whether SW manpower's job satisfaction fully mediates or partially mediates the relationship between the drivers of turnover intention such as satisfaction on IT education, job fitness, fairness of rewards and organizational moods and turnover intention. Using survey data from 745 SW staffs, we found that all antecedents except for satisfaction on IT education have significant impacts on job satisfaction as well as verified that the job satisfaction partially or fully mediates the relationships between job fitness, fairness of reward and organizational moods and turnover intention. Based on our findings, our results allowed us to provide a deeper understanding of the forces on turnover intention by examining the role of mediating effect on job satisfaction.
Keywords
Turnover intention; Job satisfaction; fairness of rewards; organizational moods; mediating effects;
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