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A Study of the Effect of Medical Service Quality on Patient Satisfaction with a Focus on the Telemedicine Service of Colonoscopies

  • Lee, Jeong Sun;Lee, Min Jung
    • Journal of the Korea Society of Computer and Information
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    • v.21 no.3
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    • pp.47-56
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    • 2016
  • Recently many small and mid-sized hospitals are closing down or experiencing financial difficulties. As a result, in order to provide exceptional service that would increase their competitiveness, they implemented telemedicine service for the prescription of medicine necessary before a colonoscopy. This study is an analysis of how telemedicine service affects patient satisfaction. Through the focus group interview (FGI) of medical service providers, regarding telemedicine service and face-to-face service, it was appraised that telemedicine service was more effective than face-to-face service. Afterward, a second survey aimed at endoscopy patients was conducted in order to find out the value of telemedicine service. First, through the analysis of the three main factors of telemedicine service, conclusions were drawn(safety/reliability, convenience/rapidity, and economics). A follow-up analysis showed that convenience/rapidity had the greatest effect on telemedicine service satisfaction. Next the factors of the quality of medical service were analyzed and 3 main factors were deduced (the superiority of the external and internal environments/appropriateness, superiority of the medical team, telemedicine service). A follow-up analysis found that telemedicine service had the greatest effect on patient satisfaction. This study found that providing exceptional medical service that utilizes telemedicine service would improve patient satisfaction. Therefore, we would be able to form a strategic plan that would strengthen the competitiveness of small and mid-sized hospitals.

Face Region Extraction using Object Unit Method (객체 단위 방법을 사용한 얼굴 영역 추출)

  • 선영범;김진태;김동욱;이원형
    • Journal of Korea Multimedia Society
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    • v.6 no.6
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    • pp.953-961
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    • 2003
  • This paper suggests an efficient method to extract face regions from the com]]lex background. Input image is transformed to color space, where the data is independent of the brightness and several regions are extracted by skin color information. Each extracted region is processed as an object. Noise and overlapped objects ate removed. The candidate objects, faces are likely to be included in, are selected by checking the sizes of extracted objects, the XY ratio, and the distribution ratio of skin colors. In this processing, the objects without face are excluded out of candidate regions. The proposed method can be applied for successful extraction of face regions under various conditions such as face extraction with complex background, slanted faces, and face with accessories, etc.

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Face recognition by using independent component analysis (독립 성분 분석을 이용한 얼굴인식)

  • 김종규;장주석;김영일
    • Journal of the Korean Institute of Telematics and Electronics C
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    • v.35C no.10
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    • pp.48-58
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    • 1998
  • We present a method that can recognize face images using independent component analysis that is used mainly for blind sources separation in signal processing. We assumed that a face image can be expressed as the sum of a set of statistically independent feature images, which was obtained by using independent component analysis. Face recognition was peformed by projecting the input image to the feature image space and then by comparing its projection components with those of stored reference images. We carried out face recognition experiments with a database that consists of various varied face images (total 400 varied facial images collected from 10 per person) and compared the performance of our method with that of the eigenface method based on principal component analysis. The presented method gave better results of recognition rate than the eigenface method did, and showed robustness to the random noise added in the input facial images.

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A study on functional cosmetics purchasing behavior and satisfaction based on psychological characteristics post-COVID-19

  • Jang, Min-ah;Lee, Jung Min
    • International Journal of Advanced Culture Technology
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    • v.10 no.3
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    • pp.313-324
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    • 2022
  • This study aims to quantitatively understand the influence of changes in functional cosmetics purchasing sentiment on purchasing behavior and purchase satisfaction after the COVID-19 pandemic and present empirical analysis results regarding the rapidly changing cosmetics consumption market. This study empirically analyzed the structural relationship between non-face-to-face service purchase behavior, functional cosmetics purchase behavior, and functional cosmetics purchase satisfaction to predict purchase behavior of functional cosmetics by psychological characteristics after COVID-19. The collected data were analyzed using SPSS 22.0 (Statistical Package for Social Science) program and Amos 21.0, and correlation analysis was performed to understand the relationship between consumers' purchasing behaviors of functional cosmetics according to their perception of risk of COVID-19 carried out.Summarizing the results of this study, it was found that the higher the anxiety after the corona outbreak, the higher the non-face-to-face service purchase behavior and the functional cosmetics purchase behavior. It was found that purchase satisfaction increased when purchasing behavior of functional cosmetics increased, but purchase satisfaction decreased as anxiety increased after the outbreak of Corona.In this study, a sample of 1452 people were used as research data, and the theoretical implications for the development of functional cosmetics were presented by confirming the effect of changes in non-face-to-face service purchase behavior according to psychological characteristics after Corona 19 on consumer satisfaction.

Analysis of Collaboration Method Used according to the Characteristics of Each Stage of the Design Process (디자인 과정 단계별 특성에 따라 활용되는 협업 방식 분석)

  • Jung, Young-Wook
    • The Journal of the Convergence on Culture Technology
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    • v.7 no.1
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    • pp.300-308
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    • 2021
  • The epidemic of COVID19 caused a big change in design collaboration, which has been conducting using face-to-face interaction. Designers actively used video conferencing and online document tools in situations where face-to-face meetings were difficult, and this gave them an opportunity to experience that non-face-to-face collaboration can be more effective in a specific design process. In this regard, this study attempted to find out which activities during the design process are more compelling in face-to-face collaboration or non-face-to-face collaboration. To do this, three user experience design projects conducted after the COVID19 epidemic were analyzed through a retrospective interview method. As a result, during four design stages, 'Discover, Define, Develop, Deliver', face-to-face collaboration is necessary for the areas that require creative problem solving through active interaction. In contrast, non-face-to-face collaboration is preferred and more effective when designers need their own space and proceed their design work. In addition, the aspects of design tools supporting non-face-to-face collaboration were also illustrated. Findings discovered through this study are expected to contribute to research on the design process later.

The Framework of the Transition of UX Design Workshops into the non-Face-to-Face (UX 디자인 워크숍 비대면 전환 프레임워크 연구)

  • Seong, Dain;Ha, Kwang-Soo
    • The Journal of the Korea Contents Association
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    • v.22 no.3
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    • pp.309-321
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    • 2022
  • As the spread of COVID19 has compelled activities in various fields to transform to adapt to the non-face-to-face environment, various activities have either already been transitioned into non-face-to-face methods or been searching for alternative methods to carry out activities in a non-face-to-face manner. However, there are apparent limits in handling this transition with the pre-existing digital technology. Ironically, said limitations are more apparent in the UX design field that has thus far emphasized resolutions based on digital technology. The reason for this stems from the nature of UX design which strongly emphasizes the importance of collaboration. Especially, in the field of UX design, problems are expected to surface under areas of communication and collaboration in workshops, which are productive means of collecting the ideas of interested parties and coming up with other new ideas. Based on the aforementioned rise of necessity, this study aims to assess the characteristics of workshops in the field of UX design and suggest an effective method of transitioning UX workshops into a non-face-to-face environment. Along the line of this process, this study has created a standard process in regards to design workshops with active creation, suggestion, and acceptance of ideas, among the various types of workshops defined by the Nielsen Norman Group. This study also developed a framework consisting of non-face-to-face workshops by combining with the standard process the methodologies of workshop activation and non-face-to-face services meant for communication and designing activities, and confirmed the adaptability and the effectiveness of said transition against various types of workshops. Application of the results of this study is expected to effectively lead the transition into the non-face-to-face environment and improve the collaborative efforts of the interested parties via workshops.

A Study on names of face part related with pathways of meridians in "Yeongchoo.Kyeongmaek" ("영추(靈樞).경맥(經脈)"의 경맥(經脈) 유주(流注) 묘사에 나타난 두면부(頭面部) 각 부위의 명칭(名稱)에 대한 연구(硏究))

  • Jung, Hyun-Jong
    • Journal of Korean Medical classics
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    • v.23 no.5
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    • pp.95-101
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    • 2010
  • This article is about diverse meanings, directions and related parts on pathways of meridians on face mentioned in "Yeongchoo Kyeongmaek". In this article, I focus on finding right positions of pathways and right names of what is related with pathways. In methods, I found out names of face part related with pathways of meridians in "Kyeongmaek" and compared with other names. As a result, I suggest that we have to make a fine definition about erms describing pathways of meridians instead of meridian points and broad names on face.

A Stability Case on the Deep Rock Excavation Site in Urban Area by Automatic Monitoring System (도심지 대심도 암반굴착공사에서의 자동계측 활용에 의한 붕괴방지 사례)

  • Kim, Tae-Seob;Jo, Nam-Shin;Jung, Chang-Won
    • Proceedings of the Korean Geotechical Society Conference
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    • 2010.03a
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    • pp.1433-1437
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    • 2010
  • The deep excavation work in Korean downtown is almost excuted near by existing structures and utility lines because of the diminution of available yard for construction. So, it was required more and more that the accurate control of displacement on the earth retaining system for minimizing the popular complaint and the damage from constructional accident. Automatic monitoring system is adopted in fracture zone for real time monitoring. In addition, Face mapping is carried out on the face of fracture zone according to excavation sequence. As the result of automatic monitoring system and face mapping, we was able to take the necessary reinforcement and changing excavation method within suitable time. This paper is informed about a stability case on the deep rock excavation site with fracture zone in urban area by automatic monitoring system.

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Development of an Automatic Face Velocity Controller for a Fume Hood System (흄후드 시스템의 면 풍속 자동 제어기 개발)

  • Kim, Hogeol;Jeong, Kyuwon
    • Journal of the Korean Society of Manufacturing Technology Engineers
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    • v.22 no.2
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    • pp.304-309
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    • 2013
  • In chemical, medical or biology laboratories Fume Hoods are basic facilities which can protect researchers from dangerous gas as blowing the contaminated air outside. After the air inside the laboratory room is sucked into the hume hood, then, it is blew out by a fan rotated by an AC induction motor. In addition, a damper controls the inside opening of a duct, which the air flows through. The face velocity, air velocity through the front door, have to be kept constant as the set value even though the opening of the door is varied. However, conventional fume hood used to be operated by operator's manual switches. So that, in this paper an automatic control system is developed which controls the face velocity by adjusting the rotating speed of the blow motor and the opening of the damper. Experiments show that this developed system can be used at such laboratories.

The Effects the Number of Free Faces on the Level of Blasting Vibration (자유면의 수가 발파진동의 크기에 미치는 영향)

  • Lee, Hyo;Lim, Han-Uk
    • Journal of Industrial Technology
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    • v.21 no.A
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    • pp.263-271
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    • 2001
  • Blast-vibration tests were carried out to determine the effects of the number of free face on the level of blast vibration. Frequency chatacteristics were also examined by using FFT analysis. To check the effects of the number of free face, charge weight per delay, drilling length, burden and space were applied uniformly and the number of free face was only changed from one to four. The results from tests were checked by regression analysis and K-value.

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