• 대한간호학회지
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• 제34권2호
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• pp.225-234
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• 2004

Purpose: The purpose of this study was to develop a tool that measures the quality of nursing service, to measure the quality of nursing service perceived by consumers, and to identify the gaps between ideal and actual nursing services. Method: A questionnaire was developed and distributed to 300 people who had been hospitalized in one of six general hospitals with quality of nursing services in five provincial cities in Korea. For data analysis, the SPSS/WIN(ver 10.0) program was used. Result: The 20 attributes included in the instrument of quality of nursing service is abstracted into 2 factors: tangibility and intangibility. In quality analysis, 15 of 20 attributes are minus scores, meaning that those nursing services are perceived as generally low. However among the minus scores' attributes, only two attributes are significant statistically. Gaps between importance and performance of the nursing service exists in 19 among 20 attributes. Conclusion: Nursing service quality (performance-expectation) needs to be improved, and Gaps (importance-performance) reduced. In addition, a tool measuring nursing service quality has to be developed so nurses can deal successfully with the quality and gaps of nursing service perceived by consumers.

• 대한영양사협회학술지
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• 제3권2호
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• pp.123-140
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• 1997

The purpose of this study were to assess main management components that can lead to successful university foodservice operations. Specifically, it was intended to develop the tool which assesses the service quality, management, to assess the difference between customer importance from and perceptions of service quality, to compare management perceptions of customer importances with actual service delivery, and to identify internal problems which affect service quality with the use of gap model. Three types of questionnaires were developed and implemented for customers, foodservice personals and foodservice manager. Assessment tools were developed based on the literature review, SERVQUAL, GAP model, and the pilot study. Through the validity and reliability test, the questionnaires were revised. Questionnaires were distributed to 900 university students, 207 foodservice personnels, and 54 foodservice manager respectively. 831 university students, 177 foodservice personnels, and 48 foodservice manager were responded with a response rate of 92.3%, 85.5%, and 88.8% respectively. Statistical data analysis was completed using the SPSS programs for descriptive analysis, ANOVA. and SNK test. The results of this study can be summarized as follows : 1. In quality service management components, 31 quality service attributes were categorized and named into primary quality, secondary quality, hygiene, empathy, tangibles, reliability, responsiveness, and price by the factor analysis. 2. Importance mean score of customers was 4.02 out of 5, but perception mean score of customers was 2.55. So there was a relative big gap(1.47) between importance and perception scores, especially in three dimensions of responsiveness, primary quality, and hygiene. 3. It showed that customers' mean scores of perceived service quality by dimensions were the following order : price > reliability > secondary quality > hygiene > tangibles > primary quality > responsiveness > empathy. And the perception mean score of rented(2.59) or contracted(2.58) management was significantly higher than that of self-operated(2.48). 4. Customers' importances mean score which internal customers recognize was 4.23 out of 5, but service delivery mean score was 3.85. So there was a little gap(0.39) between management perceptions of customer importances and actual service delivery. 5. In gap model, SERVQUAL score showed -1.47, Gap 1 positive 0.15, gap 2 negative 0.61, and gap 3 was positive 0.19. 6. The internal problems were as follows : (1) The managers of University foodservice perceived well enough the customers' expectation value but their management competency was lacked in terms of responding customer needs, (2) The foodservice staff perceived service performance more highly than service quality specifications.

• 한국정보과학회논문지:컴퓨팅의 실제 및 레터
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• 제16권1호
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• pp.85-89
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• 2010

대부분의 영상들은 여러 객체 영역들의 시각적인 특징과 각각의 의미들의 조합으로 구성되어 있다. 그러나 일반적으로 영상 처리를 위한 컴퓨터 시스템들은 영상을 특정 객체 영역의 의미 정보 단위로 해석하지 못하기 때문에 사람이 영상을 인지하는 것과 의미적인 차이(semantic gap)가 발생한다. 본 논문에서는 이러한 문제점을 극복하기 위하여 각 객체 영역 단위에서 추출한 고유한 특징점들을 고차원의 의미 정보로 모델링하여 영상을 분류하는 방법을 제안한다. 제안하는 방법은 객체 단위로 추출된 고유한 특징점들의 의미 정보를 특정 객체 영역을 인식하기 위한 의미 단서로 이용한다. 이를 통하여 기존의 영상 분류 방법들에 비하여 인간의 인지 능력과 유사하고 보다 효율적으로 영상을 분류할 수 있는 장점이 있다. 실험 결과는 다양한 카테고리 종류의 영상에 대하여 제안하는 방법의 효과적인 분류 성능을 보여준다.

• 한국보육지원학회지
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• 제15권6호
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• pp.1-19
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• 2019

Objective: This study aims to examine the level of parental perceptions and practices on parental role responsibilities for children enrolled in preschools and to verify the differences. Methods: A total of 301 parents whose children were attending preschools participated in this study. The collected data were analyzed for frequency, factor analysis, and reliability. In addition, the t-test and the Importance-Performance Analysis (IPA) were performed. Results: First, there are relatively high levels of perception and practices of parental role responsibilities. Second, parental perception of parental role responsibilities is higher than the level of actual performance. Third, although parents were highly aware of their role responsibilities, there is a great expectation of the role of preschools for the development of the social competence of children. Fourth, parents value the level of practice of role responsibilities in preschools relatively high. Conclusion/Implications: Support systems are needed to reduce the gap between parental perception and practice of their role responsibilities for children enrolled in preschools.

• 보건행정학회지
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• 제10권3호
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• pp.155-168
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• 2000

The SERVQUAL scale is based on the gap theory, which indicates the difference between consumers' expectations and their actual performance. In SERVQUAL scale, the expectations are defined as a "feasible ideal point"(ex, An Excellent hospital has up-to-date equipment). But empirical research identified important problems concerning the conceptual definitions of expectations. They suggests the usage of "desired expectations". Desired expectations are defined as the level at which the consumer predict the service that the organization they visited will perform(ex, $\bigcirc\bigcirc$ hospital has up-to-date equipment). The purpose of this study was to compare the feasible ideal point expectations with desired expectations in assessment of consumer expectations using SERVQUAL scale. We developed two types of questionnaires : (1) to measure feasible ideal point expectations, (2) to measure desired expections. Questionnaire were distributed to ambulatory patients who used the medical service. Total 329 patients participated the hosiptal satisfaction questionnaire(167 for feasible ideal point expectations, 162 for desired expectations). The major finding is as follows: (1) the SERVQUAL scale which was computed by the feasible ideal point showed the higher explanatory power in consumer satisfaction ($R^2$=0.26) than the other identified alternatives(desired expectation, $R^2$=0.11) The results of a study suggests that the feasible ideal point were more conceptually suitable to assess of consumer satisfaction using SERVQUAL scale.SERVQUAL scale.

• 의학교육논단
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• 제20권3호
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• pp.164-172
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• 2018

The aim of this study is to determine whether the 65 competencies, defined in "the role of Korean doctor, 2014", are suitable for basic medical education phase in Korea. It seeks to analyze the gap among the educational reality and expectation, assessment situation of the competencies above. We also try to define issues of the development, application and assessment phases of competency-based medical education (CBME) at individual medical schools. We designed survey tools based on the Miller's assessment pyramid (knowledge, explanation, demonstration, and performance) for each of the 65 competencies. The survey distributed to 41 medical schools in April 2015 and 38 replies were received (92.7%). Competencies that matched both the educational reality and expectation were numbers 1 (patient care), 33 (social accountability), and 49 (professionalism). However, all the other competencies ranked lower in current status than that of desirable level. 54 out of 65 competencies (83.07%) remained at the knowledge and explanation level when each competence were assessed. In the development, application, and assessment phases of CBME, common issues that medical schools commonly noted were difficulty linking competencies to curriculum preparation and student assessment, the lack of faculty's understanding, difficulty to reach consensus among faculties, and absence of teaching and learning methods and assessment tools that fits CBME. For the successful settle down of CBME, there is a need for efforts to develop the model of graduate outcomes, to share information and experience, and to operate faculty development program by the medical education communities.

• 디지털융복합연구
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• 제10권4호
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• pp.107-118
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• 2012

스마트 TV는 스마트폰, 스마트 패드, PC 등 모든 IT 기기들을 통합하여 스마트 워크와 스마트 홈을 통해 스마트 IT 기기의 허브역할을 수행할 것으로 기대되고 있다. 스마트 TV라는 새로운 기술의 수용 요인과 과정을 분석하기 위해 체계적인 조사와 분석이 필요하다. 또한 이를 바탕으로 스마트 TV 시장의 경쟁우위를 확보하기 위한 전략 수립이 필요한 시점이다. 본 논문에서는 정보기술 수용과 사용의 통합이론을 이용하여 스마트 TV 이용의도에 영향을 미치는 요인들과 그 요인들 간의 관계성을 구조방정식 모델을 이용하여 규명하였다. 연구 결과에 따르면 혁신성, 전환비용, 전환이익, 서비스 인터페이스, 사용자 인터페이스와 같은 외생 변인이 노력 기대, 성과 기대, 사회적 영향에 유의적 영향을 미쳐서 최종적으로 이용 의도에 영향을 끼치는 것으로 파악되었다.

• 벤처창업연구
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• 제11권2호
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• pp.145-155
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• 2016

본 연구에서는 창업보육센터 입주기업 250개사를 대상으로 매니저 역량 수준과 지원서비스 만족도가 입주기업의 경제적 성과에 미치는 영향에 대해 실증적으로 분석하였다. 이때 지원서비스는 '물리적 시설 및 장비 지원', '경영/법률지원', '네트워크지원', '자금지원', '기술지원', '교육지원'의 6가지로 구분하였다. 분석결과, 매니저 역량과 지원서비스 중 '교육지원'을 제외한 항목이 입주기업의 경제적 성과에 유의미한 영향을 미치는 것으로 나타났다. 이와 함께 창업보육센터의 각 지원서비스에 대해 입주기업이 중요하다고 고려하는 수준과 입주 후 경험을 통해 얼마나 만족하고 있는지 만족도 수준을 조사하여 비교분석한 결과, 창업보육센터 지원서비스에 대한 중요도에 비해 만족도가 매우 낮은 수준으로 나타나 입주기업들의 서비스에 대한 기대를 충족시키지 못한다고 설명할 수 있다. 본 연구결과를 종합하면 창업보육센터의 지원서비스에 대한 만족도는 입주기업의 경제적 성과에 매우 중요한 영향을 미치지만 실제로 입주기업들이 기대하는 창업보육센터 지원서비스 수준보다 현재 만족도는 매우 낮은 수준이다. 향후 창업보육센터의 매니저 역량 및 지원서비스의 질적 수준을 제고함으로써 입주기업의 경제적 성과를 향상시켜야 할 것이다.

• 무역학회지
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• 제45권2호
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• pp.103-119
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• 2020

As the easy payment service is popularized and the competition in the service market is fierce, research on factors affecting users' continuous use of the easy payment service is becoming increasingly important. However, in the existing studies, the discussion of the continuous intention to use the consumer's simple payment service has not been sufficiently conducted. Existing research remains on the way of listing technology and consumer characteristics. To bridge this research gap, this study aims to integrate and modify ECM and UTAUT to consider factors influencing the continuous use of easy payment services. The user's expectations and the confirmation were considered as important factors to decide. For empirical analysis, a survey was conducted for 236 users who had experience with domestic easy payment service. As a result, it was verified that confirmation, performance expectancy, effort expectancy, social influence, and habit in regard to easy payment services are important for continuous use intention. Through this study, it is expected that the consumer's technology acceptance mechanism on the continuous use of simple payment will be grasped in more detail to develop academic discussions in the field. Implications from the results as well as limitations of the study are presented.

• 무역상무연구
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• 제17권
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• pp.251-293
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• 2002

The study is a comparative and analytical study which comprises of the analysis of the rules of the buyer's right to withhold performance where the seller delivers defective goods or documents of three legal systems; the CISG, English law and Korean law. The purposes underlying this study are twofold. The first is to clarify the current position as to the right of withholding performance in the event of the seller's tender of defective goods or documents in Korean law, CISG and English law so that it may assist the parties in drafting the buyer's right to withhold performance in their own contract. The second is to compare the rules of one jurisdiction with those of other jurisdictions and to evaluate the rules in light of the practical functions and benefits of the right to withhold performance and the discipline of comparative law the basic question of which is whether a solution from one jurisdiction may facilitate the systematic development and reform of another jurisdiction. It shows that each jurisdiction does not have any provision or case law specifically dealing with the buyer's right to withhold performance where the seller delivers the goods which are defective in terms of quality or quantity. The absence of such provision or case in each jurisdiction has resulted in either disputes or uncertainty. However, the study executed in light of the primary functions and benefits of the right in practice and the discipline of comparative law reveals that, first, the view in English law which is against recognizing the right may not be justified when one considers the practical importance of having the right and the position taken by the CISG as a well developed and modernized law, second, the view in Korean law which argues that the principle of specific goods dogma on which it is based is extended even to substitutable or repairable goods cannot be also justified on the ground of one's ordinary expectation and the position under the CISG and English law which imposes a contractual duty to deliver non-defective goods on the seller insofar as the buyer's payment is deemed to be made in exchange for the seller's delivery of non-defective goods and they are substitutable or repairable. Regarding the right to withhold performance in the event of the seller's tender of defective documents, the study shows that the relatively detailed rules in English law may be utilized as a guideline to fill the gap in the CISG and Korean law in terms of the practicability and appropriateness to govern documentary sales. Furthermore, it is found that the position in English law which confers on the buyer the right to withhold performance for a trivial defect in documents may be unreasonable in terms of one's need to enable justice to be done in individual cases.