• Journal of Preventive Medicine and Public Health
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• v.34 no.1
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• pp.55-60
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• 2001

Objectives : The SERVQUAL scale is based on gap theory, which suggests the difference between consumers' expectations and the quality of the medical service actually received. However, problems in the implementation of the SERVQUAL scale have been identified by several researchers. Some researchers have proposed a simple performance-based measure (SERVPERF) or au exportation-controlled performance-based measure(Non-Diff) as alternatives to the SERVQUAL scale. On the basis of the theoretical concerns discussed, we examined the capability of each of the three scales(SERVQUAL, Non-Diff, SERVPERF) to explain variations in consumer satisfaction. Methods : Data was gathered from a self-administered questionnaire in a 430 bed hospital. Questionnaires evaluating medical services were distributed to 180 ambulatory patients. A total of 167 usable questionnaires were gathered. The questionnaire was composed of 10 expectation, performance and expectation-controlled performance items. In addition, overall satisfaction and purchase intention were measured. Results : Compared with the SERVQUAL scale, the Non-Diff and SERVPERF scales better explained the observed variations in consumer satisfaction(SERVOQUAL, $R^2=0.29;\;Non-Diff,\;R^2=0.51;\;SERVPERF,\;R^2=0.48$) and purchase intention(SERVQUAL, $R^2=0.22;\;Non-Diff,\;R^2=0.33;\;SERVPERF,\;R^2=0.34$). Conclusion : The maier conclusion from our study is that the Non-Diff and SERVPERF scales are more efficient in assessing consumer satisfaction than the SERVQUAL scale. Therefore we suggest that consumer satisfaction he measured by the Non-Diff or SEVPERF scales.

• Korean Journal of Legislative Studies
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• v.24 no.2
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• pp.5-38
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• 2018

A seismic change is under way in diplomatic topography surrounding the Korean Peninsula. A new dynamic is being generated that could lead to a breakthrough in the nuclear stalemate and to an end of hostility between the two Koreas. Moon Administration's bold and creative foreign policy, which is alleged to place South Korea in the "driver's seat", is probably responsible for what is happening on the Korean Peninsula. However, on the other hand, Moon Administration's foreign policy shows a lot of continuity with foreign policy of previous conservative governments. In particular, the Moon government's emphasis on the vitality of the ROK-US alliance and its commitment to close coordination with the US in dealing with nuclear issues of North Korea is the hallmark of the continuity in South Korea's foreign policy. Emphasizing and sharing the notion of the continuities in foreign policy could contribute to social integration by garnering bi-partisan support. It could also spawn sense of stability, predictability, and confidence to diplomatic counterparts in other countries. And it could help avoid the negative effects of expectation-reality gap in the event that the outcome of all the diplomatic endeavor falls short of expectation held by citizens.

• Economic Analysis
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• v.26 no.3
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• pp.1-47
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• 2020

This paper surveys research since the 1990s on the ability of the yield spread and its components (i.e., expectation spread and term premium components) for future economic activity, and also conducts an empirical analysis of their forecasting ability using the yield data of Korean government bonds. This paper's survey, particularly for the US, shows that the yield spread has significant predictive power for some macroeconomic variables, but since the mid-1980s, its predictive power seems to have declined, possibly due to stronger inflation targeting. Next, this paper's empirical analysis using Korean data indicates that the yield spread, and the term premium component in particular, has significant predictive power for industrial production (IP) growth, consumer price index growth, and the IP gap. An out-of-sample analysis shows that the prediction equations are unstable over time, and that in predicting IP growth, the yield spread decomposition makes a significant contribution to the prediction of IP growth.

• Journal of Service Research and Studies
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• v.10 no.3
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• pp.67-80
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• 2020

The information system audit service has been recognized for its effectiveness in improving the management efficiency of informatization projects in the public sector and improving the quality of information systems. However, according to several recent studies, it is not very helpful in securing quality by indicating formal audit performance and incorrect functions or errors in a short audit period. So, if the effectiveness of audit is proved to ensure the quality of the information system from the perspective of the software life cycle and to successfully operate and maintain it, the use of audit for the successful construction of the information system will be an essential factor. Therefore, this study investigated whether the current audit service users are satisfied with the current information system audit and what they expect. If it is different from what was expected, the difference between expectations and performance was analyzed to improve user satisfaction, and a survey was conducted through interviews with experts in the information system field. Based on the empirical results through the questionnaire, in order to reduce the difference in expectations from the user's point of view in the information system audit service, a plan to improve the audit system suitable for the new audit environment was proposed.

• The Journal of the Korea Contents Association
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• v.9 no.2
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• pp.289-300
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• 2009

In contrary to the expectation of which it has a role to increase the transparency of and the responsibility of self-governing, the participatory budgeting even though aggravates perfunctoriness of participation and local conflicts in Korea. The problems are caused not from the institutional vices of participatory budgeting but from others which each part of people, participating in the budgeting process, have a misunderstanding on the participatory budgeting. Under the consideration that the misunderstandings of citizen and local officials are one of main reasons of a derailing of the participatory budgeting, the study aims to examine empirically the gap between the citizen's understanding on the participatory budgeting and the official's, focused on Daeduck-ku, Daejeon.

• Health Policy and Management
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• v.23 no.4
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• pp.326-342
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• 2013

Background: Engaging and Involving stakeholders who have different interests in changing health care policies are difficult task. As the literature on the governance in Korean health care field is rare, this study aims to provide empirical evidence of 'governing health policy'-the ways health care policy is made, implemented, and evaluated from a political perspective. Methods: The authors of this study conducted interviews with elites in policy and clinical areas, which was considered to be the most effective approach to gather in-depth information about the background of changing payment policy as well as the barriers or contributors for making the policy sustainable. A total of 14 experts (3 government officials, 2 representatives from medical profession, 3 professors form academic field, and 6 healthcare providers from New DRG pilot program hospitals) participated in 2 hour long interviews. Results: There was a perception gap of the feasibility and substantiality of new payment system among elites. The score was higher in government officers than those in scholars or clinical experts. Next, the interviewees indicated that Korean New DRG might not sustain without significant efforts to improving democratic aspects of the governance. It is also notable that all interviewees except healthcare providers provided negative expectation of the contribution of new payment system to increase administration efficiency. For clinical efficiency, every stakeholders perceived there was no increased efficiency after introduction of New DRG payment. Like general perception, there was a wide gap between the perception of stakeholders in quality change after implementing the new payment system. Finally, interview participants negatively assumed about the likelihood of New DRG to remain a case of successful reforms. Conclusion: This study implied the importance of social consensus and the governance of health policy.

• Journal of the Korean Society for Library and Information Science
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• v.40 no.4
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• pp.165-181
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• 2006

This study analyzed the gap between users' perception and staff expectations on users' perceptions about dimensions of library service quality(library staff, service supports. materials and resources, and facilities and equipments), service value, user satisfaction, royalty. using newly developed model. Six hundred-fourteen users and one hundred staff members or the National Libra of Korea were participated in the survey using questionnaires. Users evaluated service quality lower but evaluated service value, satisfaction. and loyalty higher In terms of showing complaining behaviors, users were less than staffs expected. Model analysis for users and staff3 showed that service value and general satisfaction influenced on complaining behavior and loyalty. For users. only the dimension of library staff influenced significantly on the service value, satisfaction, complaining behavior, and loyalty. None of the other dimensions of the service qualify showed significant relationship to them in the case of staff expectation.

• Korean Journal of Childcare and Education
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• v.15 no.6
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• pp.1-19
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• 2019

Objective: This study aims to examine the level of parental perceptions and practices on parental role responsibilities for children enrolled in preschools and to verify the differences. Methods: A total of 301 parents whose children were attending preschools participated in this study. The collected data were analyzed for frequency, factor analysis, and reliability. In addition, the t-test and the Importance-Performance Analysis (IPA) were performed. Results: First, there are relatively high levels of perception and practices of parental role responsibilities. Second, parental perception of parental role responsibilities is higher than the level of actual performance. Third, although parents were highly aware of their role responsibilities, there is a great expectation of the role of preschools for the development of the social competence of children. Fourth, parents value the level of practice of role responsibilities in preschools relatively high. Conclusion/Implications: Support systems are needed to reduce the gap between parental perception and practice of their role responsibilities for children enrolled in preschools.

• Journal of Korean Society of Transportation
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• v.23 no.5 s.83
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• pp.113-120
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• 2005

Highway geometric design aims to provide drivers with safe and efficient road conditions. Highway design method of Korea doesn't consider demand characteristics of drivers, vehicles etc. Therefore there is a gap between designer's expectation and user's behavior and it hinders to make safer roads. It is required to develop the geometric design criteria and design method based on driving characteristics to provide safe and flexible design. This study suggested a geometric design method of horizontal curves on rural 4-lane highways based on speed distribution.

• Journal of Korean Critical Care Nursing
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• v.11 no.2
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• pp.1-10
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• 2018

Purpose : This study aimed to develop an in-depth and comprehensive understanding of the experiences of critical care nurses caring for dying patients. Method : Eleven critical care nurses with experience in caring for dying patients were recruited from four tertiary hospitals. Semi-structured face-to-face interviews were conducted between November 2016 and March 2017. The transcribed data were analyzed using qualitative content analysis to identify major themes and sub-themes that represented the experiences of critical care nurses. Results : The following six themes, and twelve sub-themes, were identified: (1) the gap between expectation and reality, (2) a distorted meaning of death, (3) repeated emotional pain and stress, (4) finding a solution alone, (5) sublimation into mission and calling, and (6) integration into one's own life. Conclusion : This study found that critical care nurses experience various psychological difficulties while caring for dying patients, and they made efforts on their own to overcome them. These findings are expected to inform the development of specialized programs to support critical care nurses to tackle these challenges, create guidelines on caring for dying patients, and help promote death education.