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FMEA Measures for Service Failure Management (서비스 실패 관리를 위한 FMEA 이용 방안)

  • Kim, Hyun Jung;An, Qin Rui;Kim, Soo Wook
    • Journal of Korean Society for Quality Management
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    • v.42 no.1
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    • pp.43-61
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    • 2014
  • Purpose: This study identifies preventive measures for VOC management by analyzing the causes and effects of factors that contribute to high risk service failure using FMEA on KORAIL VOC data. Methods: Two research methods were used. First, a Risk Priority Number (RPN) was assigned to each KORAIL VOC based on Failure Mode and Effect Analysis (FMEA). Second, multiple regression analysis was run with RPN factors that include severity, occurrence, and detection as the independent variables and customer dissatisfaction as the dependent variable. Results: Multiple regression analysis showed that RPN factors including severity, occurrence, and detection had significantly positive relationship with customer dissatisfaction. Based on these results, an FMEA was performed on VOC categories with high RPN for railroad stations including platform, ticketing, ticket verification, parking, and escalator, and VOC categories with high RPN for trains including entrance doors, cafes, air quality, announcement, and ticket verification. Conclusion: This study has practical implications to service failure management. A priority order using FMEA was established for the list of customer dissatisfactions that should be addressed to actively manage service failure, and strategies for tackling this priority list are offered.

Edge Computing based Escalator Anomaly Detection and Defect Classification using Machine Learning (머신러닝을 활용한 Edge 컴퓨팅 기반 에스컬레이터 이상 감지 및 결함 분류 시스템)

  • Lee, Se-Hoon;Kim, Ji-Tae;Lee, Tae-Hyeong;Kim, Han-Sol;Jung, Chan-Young;Park, Sang-Hyun;Kim, Pung-Il
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2020.07a
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    • pp.13-14
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    • 2020
  • 본 논문에서는 엣지 컴퓨팅 환경에서 머신러닝을 활용해 에스컬레이터 이상 감지 및 결함 분류를 하는 연구를 진행하였다. 엣지 컴퓨팅 기반 머신러닝을 사용해 에스컬레이터의 이상 감지 및 결함 분류를 위한 OneM2M환경을 구축하였으며 에스컬레이터에서 발생하는 소음에서 고장 유형에 따라 나타나는 주파수를 이용한다. Edge TPU를 활용해 엣지 컴퓨팅 시스템의 처리량을 최대화하고, 각 작업의 수행시간을 최소화함으로써 엣지 컴퓨팅 환경에서 이상 감지와 결함 분류를 수행할 수 있다.

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Survival of a Neartotally Amputated Auricle by Simple Closure and Medical Leech (불완전 절단된 귀손상에서 단순봉합수술 및 거머리를 이용한 접합 치험례)

  • Ha, Ki Young;Kim, Boo Yeong;Kim, Han Joong;Kim, Tae Yeon
    • Archives of Craniofacial Surgery
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    • v.10 no.2
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    • pp.127-130
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    • 2009
  • Purpose: In an amputated auricle, a microvascular anastomosis is the best treatment of choice. But, the neartotally amputated auricle which is connected by very narrow tissue pedicle to the head, can survive by simple attachment without a microvascular anastomosis owing to the rich vascular network through the superficial temporal artery and posterior auricular artery. In cases of venous congestion resulting from a lack of vein anastomosis, medical leeches (Hirudo medicinalis) can solve the problem. We are reporting the case of a 6-year-old boy who had a neartotally amputated auricle with successful results by simple closure and medical leech treatment without a microvascular anastomosis. Methods: A 6-year-old male patient had an left auricular injury by an escalator accident. The left auricle was neartotally amputated from the temporal head with connection only by very narrow skin and subcutaneous pedicle (about 1 cm in width) at the helical root of upper and anterior part of auricle. Marginal bleeding from the avulsed auricle was noted and the arterial blood was supplied from a branch of upper auricular branch of the superficial temporal artery. The auricle was repaired by simple closure including cartilage and skin without any vascular anastomosis. After simple closure, the auricle showed good circulation with pink color. But on the 2nd day after the operation, there was a venous congestion with severe swelling, which resulted in a purplish colored auricle. The venous congestion disappeared after using medical leeches by the 5th day after the operation. Results: The repaired auricle showed aesthetically and functionally satisfactory result with normal development at the 9 months follow-up check after the operation. Conclusion: In cases of neartotally amputated auricles of children or crushing injury in which microsurgery is difficult, we can try simple closure with the use of medical leeches in treating a of venous congestion for a successful result.

Estimation of Transfer Related Values of Seoul Subway Users Using Stated Preference and Revealed Preference Analyses (서울시 지하철 이용객의 환승 관련 변수의 가치 추정 (선호의식(SP) 및 현시선호(RP) 분석을 이용))

  • 양창화;손의영
    • Journal of Korean Society of Transportation
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    • v.18 no.4
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    • pp.19-30
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    • 2000
  • The purpose of the Paper is to estimate values of transfer related variables on route choices of subway users in Seoul. Four attributes were estimated affecting route choices, i.e. in-vehicle time, transfer time, number of transfers and existence of escalators. Stated preference and revealed preference techniques were used to estimate these values. The values of transfer related variables can be shown by in-vehicle time equivalents. One minute of transfer is 1.5∼2 times one minute of in vehicle times one time of transfer is 10∼15 times, and the existence of escalator is 2∼8 times. Women generally show stronger impedance than men and the elder does than the younger. Working, commuting and educational trips show stronger impedance than others too.

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Study on Accident Prediction Models in Urban Railway Casualty Accidents Using Logistic Regression Analysis Model (로지스틱회귀분석 모델을 활용한 도시철도 사상사고 사고예측모형 개발에 대한 연구)

  • Jin, Soo-Bong;Lee, Jong-Woo
    • Journal of the Korean Society for Railway
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    • v.20 no.4
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    • pp.482-490
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    • 2017
  • This study is a railway accident investigation statistic study with the purpose of prediction and classification of accident severity. Linear regression models have some difficulties in classifying accident severity, but a logistic regression model can be used to overcome the weaknesses of linear regression models. The logistic regression model is applied to escalator (E/S) accidents in all stations on 5~8 lines of the Seoul Metro, using data mining techniques such as logistic regression analysis. The forecasting variables of E/S accidents in urban railway stations are considered, such as passenger age, drinking, overall situation, behavior, and handrail grip. In the overall accuracy analysis, the logistic regression accuracy is explained 76.7%. According to the results of this analysis, it has been confirmed that the accuracy and the level of significance of the logistic regression analysis make it a useful data mining technique to establish an accident severity prediction model for urban railway casualty accidents.

A Study of Transfer Impedance of KTX and Rail Stations (KTX역사 및 일반철도역사의 환승저항 산정)

  • Kim, Hye-Ran;Kim, Hwang-Bae;O, Jae-Hak;Choe, Jin-Hui
    • Journal of Korean Society of Transportation
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    • v.27 no.5
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    • pp.189-194
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    • 2009
  • Transfer impedance is one of the most critical factors decreasing the competitive power of public transportation. Therefore, it is necessary to improve transfer impedance of KTX and rail station users in order to increase the usage of public transportation. Important factors influencing transfer decisions include exterior walking distance, interior walking distance, steps, and escalators. However, their comparative impedances are different. This study constructed a model for calculating transfer impedance based on bodily sensational transfer time in KTX and rail stations and calculated transfer impedance on major KTX and rail stations in Korea. The study results show that the addition of one escalator decreases travel time by one to three minutes. The calculated transfer impedance based on bodily sensational transfer time in this study can be utilized as objective criteria to compare transfer conditions of different KTX and rail stations and to prioritize them for facility improvement. The calculated transfer impedance also can be used as facility guidelines for designing a new transit center.

Identifying and Predicting Adolescent Smoking Trajectories in Korea (청소년기 흡연 발달궤적 변화와 예측요인)

  • Chung, Ick-joong
    • Korean Journal of Social Welfare Studies
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    • no.39
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    • pp.5-28
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    • 2008
  • The purpose of this study is two-fold: 1) to identify different adolescent smoking trajectories in Korea; and 2) to examine predictors of those smoking trajectories within a social developmental frame. Data were from the Korea Youth Panel Survey(KYPS), a longitudinal study of 3,449 youths followed since 2003. Using semi-parametric group-based modeling, four smoking trajectories were identified: non initiators, late onsetters, experimenters, and escalators. Multinomial logistic regressions were then used to identify risk and protective factors that distinguish the trajectory groups from one another. Among non smokers at age 13, late onsetters were distinguished from non initiators by a variety of factors in every ecological domain. Among youths who already smoked at age 13, escalators who increased their smoking were distinguished from experimenters who almost desisted from smoking by age 17 by self-esteem and academic achievement. Finally, implications for youth welfare practice from this study were discussed.

Estimating Internal Transfer Trips Considering Subway Express Line - Focusing on Smart Card Data Based Network - (지하철 급행노선을 고려한 내부환승 추정방안 - 스마트카드 자료기반 네트워크를 중심으로 -)

  • Lee, Mee Young
    • KSCE Journal of Civil and Environmental Engineering Research
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    • v.39 no.5
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    • pp.613-621
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    • 2019
  • In general, transfer in subway stations is defined as transfer between lines and station transfer. In transfer between lines, passengers change from one subway line to another by utilizing horizontal pedestrian facilities such as transfer passages and pedestrian way. Station transfer appears in the situation that subway lines of enter and exit gate terminals differs from those of boarding and alighting trains and passenger trips utilize both vertical pedestrian facilities such as stair and escalator and horizontal facilities. The hypothesis on these two transfers presupposes that all subway lines are operated by either local train or express in subway network. This means that in a transfer case both local and express trains are operated in the same subway line, as a case of Seoul Metro Line 9, has not been studied. This research proposes a methodology of finding the same line transfer in the Seoul metropolitan subway network built based on the smart card network data by suggesting expanded network concept and a model that passengers choose a theirs minimum time routes.

A Study on the Development of Facility Model for Safety Training Class in School (학교 내 안전체험교실의 시설모형 개발 연구)

  • Park, Sung-Chul;Ahn, Yoo-Jeong;Song, Byung-Joon;Cho, Jin-ll
    • The Journal of Sustainable Design and Educational Environment Research
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    • v.16 no.2
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    • pp.19-33
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    • 2017
  • The purpose of this study is to derive education programs for safety training class, create unit spaces and present components and methods of utilizing the spaces for the development of facilities models closely related to various policy, operation plan and facility construction projects promoted by related institutions such as the Ministry of Education, schools, architects and companies. This study is divided into five steps. First, we reviewed the literature related basic directions for safety education and facility plan, second, field survey included both field conditions such as spatial size and facility configuration and analysis of operating conditions like hours of operation and personnel. Base on literature review and field survey, it were used to analyze strengths and weaknesses of existing safety training classes, and five facility models was developed based on the Delphi method and expert participatory design. The result show that the facility models (drafts) of safety training class were developed as follows: (1)the facility model for traffic safety(pedestrian safety, vehicle safety, subway safety) (2)the facility model for first aid(emergency rescue, how to report) (3)the facility model for disaster safety(fire evacuation safety, life earthquake safety) (4)the facility model for elevator safety(elevator safety, escalator safety) (5)the facility model for drugs and violence safety (smoking drinking, sexual harassment safety, food safety) The safety training class can be composed by combining or separating each module according to affordable space size of each school.

A Study on the Characteristics of Livestock Manure Treatment Facility in Korea (국내 가축분뇨 처리시설 형태별 특성조사 분석)

  • Jeong, Kwang-Hwa;Kim, Jung-Kon;Khan, Modabber Ahmed;Han, Duk-Woo;Kwag, Jung-Hoon
    • Journal of the Korea Organic Resources Recycling Association
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    • v.22 no.4
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    • pp.28-44
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    • 2014
  • Due to development of the national economy growth, livestock goods consumption has rapidly increased over the past 30 years. It has led livestock breeders to increase their livestock numbers. An increased number of livestock have consequently resulted in an increasing animal feces generation. According to the agricultural statistics provided by the Bureau of Statistics, livestock manure amounts to 47,235 thousand tons in 2013. To treat livestock manure, various types of treatment facilities like composting, liquid fertilization, purification, and anaerobic digestion facilities are being applied. In composting facility, there are four kinds of agitation system: escalator, paddle, screw and rotary type. In case of liquid fertilization process, there are two types of system: aeration and anoxic type. There are about 8,000 liquid fertilization facilities for treatment livestock manure in Korea. For purification of livestock manure, the treatment process is divided by three steps: Solid/Liquid separation process, Secondary purification process and advanced oxidation process. About 21 thousand tons of livestock manure was treated by anaerobic digestion facility in 2012. In every type of facility for livestock manure treatment, it is very important to choose the optimal deodorization equipment for the livestock manure treatment facility. In this study, the investigation has been carried out for six years to analyse the characteristics of livestock manure treatment facilities and related technique of Korea.