• Journal of Information Technology Applications and Management
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• 제14권1호
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• pp.161-178
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• 2007

Nowadays, Customer Relationship Management (CRM) has been a competitive edge of many companies. It is critical for companies to get and maintain profitable customers. For the purpose of sustaining this competitive edge, companies should manage the Customer Information (CI) more effectively The major goais of this research are 1) to identify the activities of the Customer Information Management (CIM) and the factors influencing on the CIM, 2) to show the relationship between the proficiency of the CIM and the CI Quality, and 3) to verify the mediating effects of the proficiency of the CIM Process between the influencing factors and the CI Quality. An empirical study was undertaken to test the hypotheses with data from 65 companies. Multiple regression analysis and ANOVA were employed to test the hypotheses. We found that 1) there are 6 activities in the CIM process and 5 factors affecting the CIM, 2) the proficiency of the CIM process is closely related to the CI Quality, and 3) the proficiency of the CIM process plays the mediator between the influencing factors and the CI Quality.

• 품질경영학회지
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• 제31권1호
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• pp.109-122
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• 2003

This paper presents a robust process capability index(PCI) based on the expected loss derived from the empirical distribution function(EDF). We propose the EDF expected loss in order to develop a PCI that does not depends on the underlying process distribution. The EDF expected loss depends only on the sample data, so the PCI based on it is robust and it does nor require complex calculations. The inverted normal loss function(INLF) is employed in order to overcome the drawback of the quadratic loss which may Increase unboundedly outside the specification limits. A comprehensive simulation study was performed under various process distributions, in order to compare the accuracy and the precision of the proposed PCI with those of the PCI based on the expected loss derived from the normal distribution. The proposed PCI turned out to be more accurate than the normal PCI in most cases, especially when the process distribution has high kurtosis or skewness. It is expected that the proposed PCI can be utilized In real processes where the true distribution family may not be known.

• 한국소성가공학회:학술대회논문집
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• 한국소성가공학회 2004년도 춘계학술대회 논문집
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• pp.194-197
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• 2004

In the tube hydroforming process, a tube is placed into the die cavity and the ends of the tube are sealed by fixing the axial cylinder piston into the ends. Then the tube is pressurized with a hydraulic fluid and simultaneously the axial cylinders move to feed the material into the expansion zone. Therefore, the quantitative relationship between process parameters such as internal pressure and feeding amount and hydroformabillity, is hard to establish because of their high complexity and many unknown factors. In this study, the empirical and the quantitative relationship between process parameters and hydroformabillity are analyzed by fuzzy rules. Fuzzy expert system is an advanced expert system which uses fuzzy rule and approximate reasoning. Many process parameters are converted to the quantitative relationship by use of approximate reasoning of fuzzy expert system. The comparison between experimentally measured hydroformabillity from hydroforming experiments and the predicted values by fuzzy expert system shows a good agreement.

• 한국전기전자재료학회논문지
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• 제15권11호
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• pp.939-945
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• 2002

The rise throughput and the stability in the device fabrication can be obtained by applying chemical mechanical polishing (CMP) process in 0.18 $\mu\textrm{m}$ semiconductor device. However, it still has various problems due to the CMP equipment. Especially, among the CMP components, process variables are very important parameters in determining the removal rate and non-uniformity. In this paper, we studied the DOE (design of experiment) method in order to get the optimized CMP equipment variables. Various process parameters, such as table and head speed, slurry flow rate and down force, have investigated in the viewpoint of removal rate and non-uniformity. Through the above DOE results, we could set-up the optimal CMP process parameters.

• 한국인구학
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• 제12권1호
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• pp.30-42
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• 1989

This study develops a model of migration decision-making process, with identifying macrolevel and microlevel factors affecting the process. The model includes some sequential stages : to be dissatisfied with current residential area, intend to move, collect information about alternative destinations, select destination, decide to move, and make actual migration. The macrolevel factors included in the model are environmental, socioeconomic, cultural, and demographic characteristics of the current residence and alternative destinations. The microlevel factors are psychological, socioeconomic, and demographic characteristics of the individual. The effects of the macrolevel and microlevel factors on each stage of migration decision-making process are identified from the previous studies on migration. This study has both theoretical and practical implications. The theoretical contribution will be in the area of integrating the ecological and the individual level perspectives of migration by identifying the macrolevel and microlevel effects on migration decision-making process. This study also has implications for theoretical frameworks guiding empirical analysis of migration behavior of the individuals, and for policies aimed at redistributing population.

• 대한용접접합학회:학술대회논문집
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• 대한용접접합학회 1997년도 특별강연 및 추계학술발표 개요집
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• pp.205-209
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• 1997

One of the major important tasks in the robotic $CO_2$ arc welding process is to understand how process variables affected bead geometry and to subsequently develop the mathematical models to predict the desired bead dimensions. Experiment results are compared to outputs obtained using a set of published formulae relating input variables to output parameters and also investigated process variables on bead geometry for robotic $CO_2$ arc welding process The university of results obtained using empirical equations taken from existing models provided to be limited in predicting experimental bead shapes.

• 대한수학회보
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• 제47권1호
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• pp.39-51
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• 2010

In this paper we consider the uniform central limit theorem for a martingale-difference array of a function-indexed stochastic process under the uniformly integrable entropy condition. We prove a maximal inequality for martingale-difference arrays of process indexed by a class of measurable functions by a method as Ziegler [19] did for triangular arrays of row wise independent process. The main tools are the Freedman inequality for the martingale-difference and a sub-Gaussian inequality based on the restricted chaining. The results of present paper generalizes those of Ziegler [19] and other results of independent problems. The results also generalizes those of Bae and Choi [3] to martingale-difference array of a function-indexed stochastic process. Finally, an application to classes of functions changing with n is given.

• 한국멀티미디어학회논문지
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• 제20권9호
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• pp.1596-1605
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• 2017

This study recognizes the narrative of the movie as a semiotic system and proposes a structured storytelling analysis model through theoretical basis and empirical analysis. It classifies as 'Narrative 17 Process' which considers the narrative of successful 11 animations as a continuous process of formal structure. It extract the paradigmatic sub-narrative units(NU) centered on the act of the character in each process. The structural pattern of the story types are extracted by comparing and analyzing with 5 NU analysis elements presented in this study. As a result, the 4 story types were consistently classified by the SSD distance value. Therefore, this study propose a storytelling analysis model that can be effectively applied to scenarios and narrative composition stages of movie production.

• 소성∙가공
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• 제5권1호
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• pp.61-71
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• 1996

A computer-aided process design system for axisymmetric deep drawing products has been developed. An approach to the system is based on the knowledge based system. Knowledges for the system are formulated from the plasticity theory handbooks experimental results and empirical knowhow of the field experts. the system is composed of four main modules such as geometrical design test & rectification and user modification. The input to the system is final sheet-metal object geometry and the output from the system is process sequence with intermedi-ate objects geometries and process parameters, such as drawing load blank holding force clearance cup-drawing coefficient.

• 경영과학
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• 제24권1호
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• pp.147-160
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• 2007

Six Sigma's concept has long been used as an effective way of restructuring the management process of a firm. In literature regarding Six Sigma, a number of successful cases were reported, where Six Sigma based management activities could enhance firm's strategic performance dramatically for year. However, there exist very few researches investigating the effect of Six Sigma on process innovation and quality improvement. Therefore this study propose a research model testing whether Six Sigma innovation could improve process innovation and quality improvement by industrial classification. We collected 332 valid questionnaires from expert in Six Sigma activities, and applied PLS. Empirical results showed that Six Sigma activities could contribute to process innovation and quality improvement.