• 한국산업정보학회논문지
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• 제24권6호
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• pp.107-118
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• 2019

본 연구는 은행원을 대상으로 감성리더십이 자기효능감과 직무열의의 매개를 통해 혁신행동과 심리적 우울에 미치는 영향을 분석하였다. 이러한 연구목적을 달성하기 위해 가설들을 설정하고 은행원들을 대상으로 설문조사를 시행하여 최종 294부를 분석하였다. 가설검증을 위해 회귀분석과 이중매개효과 검증을 위해 SPSS Process Macro를 활용하였다. 분석결과, 감성리더십은 자기효능감에 정(+)적으로 유의하게 영향을 미치며, 자기효능감은 직무열의 및 혁신행동에 정(+)적으로 영향을 미치는 것으로 나타났으며 직무열의는 심리적 우울에 부(-)적으로 영향을 미치는 것으로 조사되었다. 또한 이중매개효과를 검증한 결과 자기효능감과 직무열의는 모두 완전매개효과를 보여주고 있다.

• 한국산학기술학회논문지
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• 제18권9호
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• pp.167-176
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• 2017

본 연구는 기존의 외부고객 대상의 정서노동 연구를 내부고객으로 확장하여 상사에 대한 정서노동(표면행동, 내면행동)이 직무탈진과 직무열의에 어떠한 영향을 미치는지 알아보았다. 또한 정서노동과 직무태도(직무탈진, 직무열의)의 관계에서 조직구성원들이 주도적으로 직무요구는 최소화하고 직무자원을 극대화하는 변인인 직무의미창조(Job Crafting)의 조절효과 여부를 확인하였다. 이를 위해 국내 다양한 직종에 종사하는 301명을 대상으로 온라인 설문조사를 실시하였다. 연구결과, 표면행동은 직무탈진에 정적으로 유의한 영향을 미쳤으며 내면행동은 직무탈진에 부적인 유의한 영향을, 직무열의에는 정적인 유의한 영향을 미치는 것으로 나타났다. 정서노동의 부정적 효과를 감소시키고 긍정적 효과를 강화시키는 조절변인을 탐색하기 위해 개인차원 변인인 직무의미창조(Job Crafting)의 조절효과를 위계적 회귀분석을 통해 검증하였다. 그 결과 표면행동이 직무열의에 미치는 부정적 영향을 직무의미창조가 완화시키는 것으로 나타났다. 직무의미창조가 개인차원의 자원이라는 점에서, 본 연구결과는 직무 스트레스를 주도적으로 완화시키고자 하는 개인차원의 다양한 노력들도 정서노동의 부정적 효과를 완화시킬 수 있다는 것을 시사함을 알 수 있다. 이를 바탕으로 본 연구의 다양한 시사점과 제한점, 그리고 향후 연구방향을 제안하였다.

• 한국IT서비스학회지
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• 제21권2호
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• pp.1-26
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• 2022

This study classified five types of online food subscription economy: replenishment, curation, surprise, membership, and visitation. An online survey was conducted with 314 customers who experienced 5 types of online subscription economy. This study selected the characteristics of the food subscription economy as convenience, perceived personalization, economic utility, and timeliness through previous studies. The effect of the four characteristics on perceived value (utilitarian and emotional) and the relationship between customer engagement and perceived value, which are dependent variables that have never been used in the food subscription economy, were verified through the S-O-R model. In this relationship, we demonstrated how consumers' personal tendencies, such as need for cognitive closure and self-efficacy, mediate between timeliness and perceived value related to online food delivery. The study results are as follows. Perceived personalization, convenience, and timeliness had a positive effect on the utilitarian value in the order. It also had a positive effect on emotional values in the order of perceived personalization and timeliness. On the other hand, economic utility had no significant effect on practical branches. Customer engagement had a positive effect in the order of emotional value and utilitarian value. The lower the need for cognitive closure the more positive the utilitarian value. The lower the self-efficacy, the more positive the emotional value was perceived. Through the above study, companies that want to operate or start an online food subscription economy need a strategic approach rather than unreasonable price discounts in pricing policy. In addition, it is necessary to focus on marketing activities that provide emotional value by focusing on perceived personalization, which is the satisfaction factor of online food subscription.

• Safety and Health at Work
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• 제13권2호
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• pp.220-226
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• 2022

Background: Research on the impact of psychosocial risks on well-being at work remains scarce in low- and middle-income countries, especially in the banking sector. This study sought to examine the relationships between job demands, job resources, well-being, job satisfaction, and work engagement in the Zimbabwean banking sector. Methods: An online survey was administered to 259 employees from five banks. Hierarchical multiple regression tested the relationships between job demands (quantitative demands, emotional demands, work pace, and work-family conflict), job resources (possibilities for development, social support from colleagues and supervisors, quality of leadership, and influence at work), well-being, work engagement, and job satisfaction. Interactions between all variables were tested. Results: Job demands were negatively related to well-being, work engagement, and job satisfaction. Job resources had positive relationships with the same. Work pace had positive relationships with well-being and work engagement. Influence at work moderated the relationship between emotional demands and work pace with well-being. Possibilities for development moderated the relationship between work-family conflict and well-being. Work-family conflict moderated the relationship between social support from colleagues and job satisfaction. Emotional demands, work pace, and quantitative demands moderated the relationship between influence at work with job satisfaction and work engagement. Conclusion: Job demands should be reduced where possible in order to enhance employee well-being, work engagement, and job satisfaction. The job resources that should be availed to facilitate a positive psychosocial work environment in the banking sector include social support from supervisors, influence at work, and possibilities for development.

• 한국식품조리과학회지
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• 제31권3호
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• pp.370-377
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• 2015

The purpose of this study was to obtain data to improve customer orientation by managing emotional labor in foodservice employees. This study investigated the correlation between emotional labor (surface acting, deep acting), job burnout (emotional exhaustion, cynicism), and job engagement (vigor, dedication, absorption) in high school foodservice employees, and how they affect customer orientation. Our survey was administered to 330 school foodservice employees in the Busan area from June 2 to June 27, 2015. A total of 321 questionnaires were used for final analysis. The mean values for deep acting (p<0.01), cynicism (p<0.01), and dedication (p<0.05) significantly according to the position of the emproyees. The mean customer orientation significantly according to employment status (p<0.01) and meal service time (p<0.01). There was positive correlation (p<0.01) between surface acting, and emotional exhaustion cynicism, but negative correlation (p<0.01) between surface acting and vigor, dedication, absorption, and customer orientation. Deep acting had negative correlation (p<0.01) with emotional exhaustion and cynicism, positive correlation (p<0.05) with vigor, dedication, absorption, and customer orientation. Surface acting had negative influences on emotional exhaustion and cynicism, cynicism had negative influences on vigor, dedication, absorption, and customer orientation. Deep acting had positive influences on absorption and customer orientation, absorption had positive influences on customer orientation. Thus, nutrition teacher(dietitian) should educate foodservice employees the positive effects of deep acting to change their surface acting to deep acting, while actively managing internal customers.

• The Journal of Asian Finance, Economics and Business
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• 제8권11호
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• pp.285-296
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• 2021

The purpose of this study is to determine the effect of organizational culture, job involvement, and emotional intelligence on employee performance through job satisfaction, organizational commitment at commercial banks in the Great Malang. This study applied the purposive sampling method to obtain data from 240 out of 600 workers working in four commercial banks, which was then analyzed using the SEM. The results showed that organizational culture, job involvement, emotional intelligence have no significant effect on employee performance through job satisfaction. Organizational culture, emotional intelligence, job involvement, satisfaction significantly affect employee performance through organizational commitment. Organizational culture, job involvement, emotional intelligence significantly affect employee performance through job satisfaction, organizational commitment. By investigating the impact of organizational culture, job engagement, emotional intelligence on job satisfaction, organizational commitment, employee performance simultaneously in this study, this study expands the existing literature by providing a better understanding of organizational culture, job engagement, and emotional intelligence. Given that articles on organizational culture, job involvement, and emotional intelligence are limited in the HRD literature, the findings of this study may offer reliable information for HRD practice, encourage researchers to explore research related to organizational culture, job involvement, and emotional intelligence.

• International Journal of Internet, Broadcasting and Communication
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• 제14권3호
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• pp.213-221
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• 2022

The purpose of this study is to investigate the structural relationship between media engagement, viewing immersion, viewing satisfaction, and loyalty of e-sports viewers. In order to achieve the purpose of this study, a survey was conducted on 300 college students with experience in watching e-sports in Seoul, Gyeonggi-do, and Chungnam. Data processing was done with SPSS 26 for frequency analysis, Cronbach's α analysis. Also, AMOS 13 was used for confirmatory factor analysis and structural equation model analysis. We have the following results. first, among the sub-factors of media engagement, functional engagement and communal engagement had a significant effect on viewing commitment. Second, among the sub-factors of media engagement, emotional engagement had a significant effect on viewing satisfaction. Third, it was found that viewing commitment and viewing satisfaction had a significant effect on loyalty. From the results of this study, it can be seen that the media engagement of e-sports viewers affects loyalty through viewing commitment and viewing satisfaction.

• 대한공업교육학회지
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• 제40권2호
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• pp.92-110
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• 2015

이 연구의 목적은 특성화고등학교 학생의 특성을 이해하는데 필요한 정보를 제공하고, 교사의 사회적지지를 통해 학생들의 수업몰입도를 높이며, 담임교사의 생활지도 및 전략적 학급경영 방법에 대한 정보를 제공하는데 있다. 이 연구의 목적을 달성하기 위해 학생의 수업몰입 측정도구(21문항)와 교사의 사회적지지 측정도구(25문항)로 구성된 설문지를 통해 전국 5개 권역 11개교의 공업계열 특성화고등학교 학생 990명을 대상으로 설문 조사를 실시하였다. 이 연구의 결과는 다음과 같다. 첫째, 특성화고등학교 학생의 수업몰입 수준은 높은 수준으로 나타났다. 그러나 행동몰입, 인지몰입에 비해 감정몰입 수준이 낮게 나타난 결과는 질적인 측면의 개선이 요구된다. 성별에 따른 수업몰입 수준에는 차이가 없었으나 학년에 따라서는 유의미한 차이가 있었다. 인지몰입 요인과 감정몰입 요인에서 1학년 학생이 2, 3학년 학생 보다 몰입 수준이 높은 것으로 나타났다. 특히 평가적 지지와 도구적 지지가 높은 수준으로 나타났다. 성별에 따른 수업몰입 수준에는 차이가 없었으나 학년에 따라서는 유의미한 차이가 있었다. 둘째, 특성화고등학교 교사의 사회적지지는 보통 수준이며, 평가적지지, 도구적지지, 정보적지지, 정서적지지 순으로 학생들에게 제공되고 있었다. 셋째, 특성화고등학교 교사의 사회적지지가 학생의 수업몰입에 주는 정적인 영향과 높은 상관관계, 그 설명력 모두 높은 결과를 얻었다. 더욱이 수업몰입의 질적인 측면에 있어 교사의 정서적지지가 높은 상관도와 설명력을 보였다. 따라서 교사의 사회적지지는 학생의 수업몰입 수준 향상에 도움을 주고 학교생활에 대한 적응력과 만족감을 갖게 하여, 정서발달과 자아형성에 긍정적인 효과를 기대할 수 있을 것이다.

• 한국콘텐츠학회논문지
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• 제15권6호
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• pp.432-444
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• 2015

본 연구는 Schaufeli & Bakker(2004)의 직무요구-자원 이론을 적용하여 병원이라는 특수한 조직 환경안에서 나타나는 직무요구-자원 변수들이 직무소진과 직무열의에 있어 어떠한 영향을 미치는지 살펴보고 그 과정에서 감정노동전략의 차별적 매개역할을 검증하였다. 연구결과를 살펴보면 직무요구-자원은 직무소진과 직무열의에 있어서 정적인 관계를 나타냈고 직무요구는 표면행동을, 직무자원은 내면행동을 유발하였다. 그러나 내면행동은 직무열의에 정적인 관계를 보였고 표면행동은 기존의 연구결과와 달리 직무소진과 부적인 관계를 나타냈으나 유의하지 않았다. Boostrap을 통해 매개모형을 검증한 결과 두 간접효과가 유의하지 않아 직무요구-자원수준이 직무태도인 직무소진과 직무열의에 미치는 영향에 있어서 감정노동 전략수행의 매개역할은 검증되지 않았다.

• Educational Technology International
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• 제24권1호
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• pp.81-114
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• 2023

The study aimed to qualitatively examine middle school students' engagement in distance instruction during the COVID-19 pandemic. The participants comprised 119 students from a girls' middle school in Seoul, South Korea. To gain an in-depth understanding of the students' experiences, we collected their reflective journals, which included structured items about their learning engagement at three timepoints in 2020: April, July, and December. The following are the results: 10 themes and 18 concepts were derived, and they were integrated into causal conditions (sudden transition due to COVID-19), contextual condition (technology readiness, school education context), central phenomena (high level of behavioral engagement, low emotional engagement), interventional conditions (recognizing the potential of online learning, situational awareness about COVID-19 and online learning), action/interaction phenomena (development and use of self-regulated learning strategies), and consequences (changes in practices and perception towards online learning). Based on the findings, engagement patterns of the participants were classified into five types: proactive, conservative, receptive, reactive, passive learners. The present study demonstrated important findings that are essential for the improvement and development of engaging online learning strategies in the future.