• 한국컴퓨터정보학회논문지
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• 제21권4호
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• pp.97-106
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• 2016

The aim of this study is to measure the degrees of emotional labor and to empirically analyze how emotional labor affects individual's stress coping style and psychological burnout. The results were as follows. First, the call center employees were actually experiencing emotional labor and it was shown that the deep acting was higher than the surface acting. Second, the degree of experiencing stress coping style and psychological burnout appeared differently depending on the socio-economic variables of the employee. Third, despite the differences in the direction, there is a correlation between emotional labor, stress coping style, and psychological burnout. Fourth, the characteristics of the employees and emotional labor clearly affected stress coping style and psychological burnout. Therefore, companies will have to provide various psychological treatments and training programs for call center employees, and a change in social awareness, where people take the service industry workers' kindness for granted, is required as well.

• Clinical Psychopharmacology and Neuroscience
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• 제16권4호
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• pp.391-397
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• 2018

Objective: Meditation can elicit trait-like changes in psychological and social styles, as well as enhancement of emotional regulatory capacity. We investigated the relation between personality traits and emotional intelligence in meditation practitioners. Methods: Seventy-two long-term practitioners of mind-body training (MBT) and 62 healthy comparative individuals participated in the study. The participants completed emotional intelligence questionnaires and the Myers-Briggs Type Indicator (MBTI). Results: The MBT group revealed higher scores on all five emotional intelligence factors than did those in the control group, such as emotional awareness and expression, empathy, emotional thinking, emotional application, and emotional regulation (all $p{\leq}0.001$). MBT practitioners also had higher scores on the intuition of perceiving function (t=-2.635, p=0.010) and on the feeling of the judging function (t=-3.340, p=0.001) of the MBTI compared with those in the control group. Only the MBT group showed a robust relationship with every factor of emotional intelligence and MBTI-defined intuitive styles, indicating that higher scores of emotional intelligence were related to higher scores for intuition. Conclusion: Emotional intelligence of meditation practitioners showed notable relationships with some features of personality trait. In-depth associations between emotional intelligence and personality traits would help to foster psychological functions in meditation practitioners.

• 디지털융복합연구
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• 제15권12호
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• pp.647-653
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• 2017

본 연구의 목적은 자아존중감이 청소년의 우울 성향에 미치는 영향에서 부모공감의 조절효과를 알아보고자 하였다. 이를 위해 A소재 중 고등학생 437명을 대상으로 자기보고식 자아존중감척도, 우울척도 및 부모공감척도를 실시하였고, 위계적 회귀분석을 실시하였다. 그 결과, 청소년 자아존중감과 우울 성향간의 관계는 부모공감에 의해 조절되는 것으로 나타났다. 부모공감의 하위요인들의 조절효과를 분석한 결과, 아버지의 경우 청소년 자아존중감과 우울 성향의 관계에서 정서지각, 공감적 정서반응, 냉담한 정서반응이 조절효과를 보였고, 어머니의 경우 냉담한 정서반응, 과민한 정서반응이 청소년의 자아존중감과 우울 성향간의 관계를 조절하는 것으로 나타났다. 본 연구의 의의는 자아존중감이 낮고, 우울감을 경험하는 청소년에 대한 부모공감의 중요성을 밝혔다는 것이다.

• 동아시아식생활학회지
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• 제24권6호
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• pp.943-953
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• 2014

The purpose of this study was to examine the influence of selection attributes of restaurants specialized in Yaksun food on purchase intentions and satisfaction level of consumers as well as mediating effects of value awareness of Yaksun food on relationships among the variables. The subjects in this study were 200 female adults in Seoul and Busan. The findings of the study were as follows: First, purchase intentions for Yaksun food were positively influenced by food quality, human service, and health effect among selection attributes for restaurants specialized in Yaksun food. Second, customer satisfaction with Yaksun food was positively affected by food quality and human service among selection attributes. Third, purchase intention for Yaksun food and customer satisfaction were positively influenced awareness of functional value, emotional value and economic value of Yaksun food. Fourth, awareness of emotional and economic value of Yaksun food had mediating effects on relationships between selection attributes for restaurants specialized in Yaksun food and purchase intentions, and awareness of functional value of Yaksun food had mediating effects on relationships between the selection attributes of restaurants specialized in Yaksun food and customer satisfaction. The findings of the study illustrate that selection attributes for restaurants specialized in Yaksun food and value awareness have an impact on purchase intentions and customer satisfaction, and value awareness of Yaksun foods has mediating effects on the relationship of selection attributes with purchase intentions and customer satisfaction.

• 한국콘텐츠학회논문지
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• 제20권4호
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• pp.601-615
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• 2020

본 연구는 개별 정부 부처를 브랜딩이 가능한 대상으로 인지하고, 중앙부처 브랜드 자산이 정부 신뢰에 미치는 영향관계를 탐색하였다. 이를 위해 문헌 연구를 토대로 측정문항과 가설적 구성차원을 수립하고 중앙부처의 브랜드 자산이 궁극적으로 정부신뢰에 미치는 영향을 검증하였다. 연구결과를 요약하면, 개별 중앙부처의 브랜드 자산 구성요소를 파악하기 위하여 선행연구를 토대로 수집한 측정문항을 정제하여, 요인분석한 결과 인지도, 기능적 자산, 감성적 자산의 세가지 차원으로 나타났다. 둘째, 개별 중앙부처의 인지도는 기능적 자산과 감성적 자산에 긍정적인 영향을 미치는 것으로 나타났다. 셋째, 개별 중앙부처의 기능적 자산과 감성적 자산은 개별 중앙부처 신뢰에 유의미한 영향을 미치는 것으로 나타났다. 마지막으로, 개별 중앙부처 신뢰는 대통령에 긍정적 영향을 미치는 것으로 나타났다. 이 연구는 중앙부처 브랜드 자산의 구성요소를 밝히고 실증 분석하여 객관적 비교가 가능한 틀을 제시했다는 점에서 의의가 있다.

• 아동학회지
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• 제29권4호
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• pp.135-146
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• 2008

This study explored mediating effects of the preschooler's emotional intelligence between maternal parenting behaviors and exclusion by peers. Subjects were 138 4- to 5-year-old preschoolers(92 boys, 46 girls) and their mothers. Exclusion by peers was measured by the Child Behavior Scale(Ladd & Profilet, 1996), maternal parenting behaviors were measured by the Parenting Questionnaire(Park, 1999), and preschooler's emotional intelligence was measured by the Emotional Intelligence Questionnaire(Lee, 1998). Data were analyzed by descriptive statistics and multiple regression analysis. Results showed that preschooler's emotional self-awareness mediated the effects of both maternal sensitive behaviors and maternal hostile/refusal behaviors on preschooler's exclusion by peers.

• 한국생활과학회지
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• 제14권1호
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• pp.15-25
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• 2005

The purpose of this study is to investigate the relationship between emotional competence and social adjustment among Korean children and adolescents. The subjects of this study were 380 children between fifth and sixth grade ages and 579 middle school students. Their emotional competence was assessed by 'Korean Emotional Competence Scale (Kim et al., 2004),' and also their social adjustment by 'Social Adjustment Scale (Lee, 1994).' The data were analyzed by ANOVA, the Pearson's Correlation, and Regression, using SPSS. The results of this study are as follows: (1) Children's and adolescents' emotional competence and social adjustment had a meaningful difference according to SES, gender, and grade. (2) There was a significant, positive relationship between their emotional competence and social adjustment. Their social adjustment was related more strongly to factors, such as Self-expressiveness, Assertion, and Positive thinking, and also their emotional competence more to Self-adjustment and Emotional adjustment. (4) Social adjustment of children and adolescents was predicted best by Self-expressiveness and Assertion, Positive Thinking, Awareness and Understanding of Emotion, and Consideration factors of emotional competence.

• 아동학회지
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• 제31권6호
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• pp.167-183
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• 2010

This study examined the relationship between maternal attitudes toward children's expressiveness, children's emotional intelligence and problem behaviors. The question as to whether emotional intelligence mediated the relationship between maternal attitudes and problem behaviors was also explored. A sample of 307 preschool children were used as subjects. Mothers rated their levels of acceptance toward their children's emotions, while teachers reported on the children's emotional abilities and behavioral problems. The data were analyzed by means of regression analyses. Our results indicated that mothers' controlling attitudes were associated with low levels of worry-anxiety. Additionally, it was found that children with high emotional intelligence showed low levels of worry-anxiety, hostility-aggression, and hyperactivity-inattention. While multiple factors of emotional intelligence had differential impacts, the self-control factor was the most powerful predictor for all the problem behaviors. It was further found that a mother's receptive attitude was related to higher levels of self-awareness in children. Instead of the significant mediating effect of emotional intelligence, it was revealed that emotional intelligence had greater effects upon problem behaviors than maternal attitudes toward children's expressiveness.

• 한국생활과학회지
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• 제14권1호
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• pp.27-34
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• 2005

The purpose of this study is to investigate the relationship between emotional competence and social anxiety among Korean children and adolescents. The subjects of this study were 385 children between fifth and sixth grade ages and 579 middle school students. Their emotional competence was assessed by 'Korean Emotional Competence scale (Kim et al., 2004),' and also their social adjustment was assessed by 'Social Anxiety Scale (Moon & Oh, 2002).' The data were analyzed by ANOVA, the Pearson's correlation, and regression, using SPSS. The results of this study are as follows: (1) Children's and adolescents' emotional competence and social anxiety were relatively high. (2) Their emotional competence had a meaningful difference according to SES, gender, and birth order. (3) Their social anxiety had a meaningful difference according to SES, gender, and birth order. (4) There was a significant relationship between their emotional competence and social anxiety. (5) A regression analysis result of children's and adolescents' social anxiety showed that approximately 11.3% variance could be explained by four emotional competence variables: 'self-expressiveness and assertion,' 'awareness and understanding of emotion,' 'positive acceptance,' and 'collective consciousness.'

• 복식문화연구
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• 제16권5호
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• pp.795-811
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• 2008

The purpose of this study is the structural relations will be examined among the VMD image of clothe stores, emotional reactions of brand awareness, brand image, brand attitude, and purchase intention. An empirical study in experimental design was conducted to female college students in their twenties, who made a huge influential group in the fashion industry, by considering the VMD characteristics of clothing shops. It measured the effects of VMD based on the changes to the consumer attitude before and after the VMD renewals, the correlations between brand recognition and VMD, and the influences of VMD on brand recognition and image, which were considered as important factors in creating brand assets. The research findings were as follows: 1. There were differences in emotional reactions according to the VMD image changes before and after renewal. Considering that the consumers recognized the VMD changes before and after renewal and showed different emotional reactions, the VMD image seems to be a major variable affecting their emotions. 2. As for the changes to the VMD image and brand image before and after renewal, the consumers recognized the VMD changes before and after renewal and consequently recognized the brad images differently, which implies that brand image can vary according to the effects of VMD renewal and changes to the VMD image.