• Title/Summary/Keyword: e-Business Methodology

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A Study on the Multidimensional Service Scenario Evaluation Methodology for ITSM Considering Ubiquitous Computing Technology (유비쿼터스 컴퓨팅 기술을 고려한 ITSM구축을 위한 서비스 시나리오 다면평가방법론에 관한 연구)

  • Lee, Sang-Hoon;Kim, Hyung-Jin;Kwon, Oh-Byung
    • The Journal of Society for e-Business Studies
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    • v.12 no.2
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    • pp.155-194
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    • 2007
  • Currently, Ubiquitous Computing Technology(UCT)-based service scenarios play an important role in estimating the potential of UCT-based service. The purpose of the study is to propose a multidimensional evaluation(ME) methodology for UCT-based service scenarios regarding their possibilities of realization for the future. Our approach contributes to extend service level management in Information Technology Service Management(ITSM) by evaluating the level of a new service in advance. ME consists of three dimensions: technological evaluations, business-oriented evaluations, and user-oriented evaluations. The three types of evaluations are mutually harmonized to check the overall possibility of realization and validity for certain UCT-based service scenarios. Theoretically, ME is developed to overcome the extant evaluation methods for UCT-based service scenarios, which are limited in the number of evaluation criterions. It is also conceived to cope with the limitation of economical evaluation methods (e.g., technological valuation, estimation of financial outcomes such as ROI, ROA, etc. that are difficult to give meaningful results because most of UCT-based services are not fully realized so far. From the practical perspectives, in addition, our approach can be applied to a variety of scenarios due to its domain-independent approach.

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Strengthening the Intention to Use Vehicle Tax Service Online in Indonesia

  • AMBARWATI, Rita;ASTUTI, Mudji;DIJAYA, Rohman
    • Journal of Distribution Science
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    • v.18 no.5
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    • pp.25-33
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    • 2020
  • Purpose: The use of e-Samsat services in East Java has not been significant in the amount of use of its services for tax payments as a whole. The purpose of this study is to analyze what factors East Java e-Samsat services practice and the existence of recommendations as a basis for government decisions to improve the quality of East Java e-Samsat services. Research design, data and methodology: Our model hypothesizes that three key factors determine the intention to use e-samsat platform such as: trust, awareness, ease to use. Data collection methods by distributing questionnaires and interviews. Results: The results of the study provide two findings, firstly, Trust, Ease of Use, Awareness directly or indirectly affects the Intention to Use the East Java e-Samsat service for motor vehicle taxpayers. Thus it is essential to pay attention to these three variables in terms of clarity, reliability, and timeliness as a recommendation to improve the quality of East Java e-Samsat services.. Conclusions: The results of this study can be applied and developed in other countries besides Indonesia with the same cultural patterns. Several variables have been measured in previous studies in several Asian continent countries.

E-Commerce Performance Based on Knowledge Management and Organizational Innovativeness

  • LESTARI, Setyani Dwi;MUHDALIHA, Eryco;PUTRA, Aditya Halim Perdana Kusuma
    • Journal of Distribution Science
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    • v.18 no.2
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    • pp.49-58
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    • 2020
  • Purpose: This study focuses on the performance of the strategy of Indonesia's companies in facing the development of e-commerce business. The relationship between Knowledge Management (Organizational Memory, Knowledge Sharing, Knowledge Absorption, Knowledge Acceptance), Organizational Innovativeness, Competitive Advantage (Time, Quality, Cost, Flexibility) and E-Commerce (Humanistic Factors: Management, Competence, Organizational Structures) examined in this case study. Research design, data, and methodology: This study uses two types such us qualitative and quantitative. A survey approach were conducted to collect data from the Group of Companies (Director and Manager), Academician (Lecturer), Regulator (Head of Government Institution Division), and Master of Management (at least five years). Total of 114 samples was collected and processed for statistical analysis using Smart PLS. Results: This study provide the findings proved that Knowledge Management and Organization Innovativeness simultaneously have positive influence on Competitive Advantage, while Knowledge Management, Organization Innovativeness, and Competitive Advantage simultaneously have positive influence on E-commerce where Competitive Advantage positively influence to E-commerce. Conclusions: The implementation of strategies or steps in this study are expected to steer and motivate an organization to successfully implement a good knowledge management system to pass on knowledge from generation to generation in the company Organizational Innovativeness strategies to improve e-commerce performance.

Causal Relationship between e-Service Quality, Online Trust and Purchase Intentions on Lazada Group, An Asia's Leading E-commerce Platform

  • RUANGUTTAMANUN, Chutima;PEEMANEE, Jindarat
    • Journal of Distribution Science
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    • v.20 no.1
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    • pp.13-26
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    • 2022
  • Purpose: The Covid-19 pandemic has accelerated and triggered changes in online shopping especially in an emerging market. This paper develops a modification of SERVQUAL model to examine the relationship between individual dimensions of e-service quality, online trust and purchase intentions in singular online shopping platform. Research design, data and methodology: Data from an online survey of 385 Lazada's shoppers were used to test the research model. The structural equation modeling technique was performed to test the research model. Results: The analytical results revealed that five dimensions of e-service quality were positively correlated with one another whereas some dimensions were negatively correlated with purchase intentions. The results of this study provide new insight into the literature as well as practical implications for marketers especially in Thai online market. Conclusion: This study develops the instrument dimensions of e-service quality through modifying the SERVQUAL model to examine the e-commerce context and to testify how these individual dimensions are interlinked with one another. It also suggests that responsiveness has two-sided affects that in responses which are too prompt and insistent could make the customer feel uncomfortable and perhaps ending up with no interaction and transaction.

A Study on the Business Service Design in Ubiquitous Computing:the Case Study in Bookstore (유비쿼터스 비즈니스 서비스 설계 사례연구 : 대형 도서매장을 중심으로)

  • Kim, Kyung-Kyu;Chang, Hang-Bae;Kim, Heung-Gook;Kwon, Hyuk-Jun
    • The Journal of Society for e-Business Studies
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    • v.13 no.2
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    • pp.165-179
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    • 2008
  • In this study we designed the killer services for the scene of bookstore in ubiquitous computing. To achieve this study, we have explored the unmet needs of employees and users in bookstores and examined whether the unmet needs could be served by the resources and capabilities of ubiquitous computing. Then we have extracted detailed killer services that includes value propositions and resource map by using statistical methodology. Finally, the killer services were designed to serve employees and users in bookstores with the service architecture. The result of this study will be applied to develop new business model in ubiquitous computing as the basic research.

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A Supporting System for Developing Standard B2B Electronic Documents Based on UN/CEFACT Submission Forms (UN/CEFACT 제출 양식 기반의 기업간 표준 전자문서 개발 지원 시스템)

  • Ahn, Kyung-Lim;Park, Chan-Kwon;Kim, Hyoung-Do
    • The Journal of Society for e-Business Studies
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    • v.11 no.4
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    • pp.49-66
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    • 2006
  • As business-to-business electronic commerce becomes activated, usage rate of standard electronic documents is rapidly increasing. Types and forms of standard documents exchanged between businesses have also been changed. Instead of EDI documents, mainly used in the initial phase, XML documents have been actively used recently. However, most framework standards for XML documents just specify basic syntax rules, messaging protocols, and standard documents. As a result, it has been usually difficult to procure efficiency and effectiveness in developing new standard electronic documents. Reflecting the experiences of developing UN/EDIFACT, UN/CEFACT provides a methodology and library for reusing standard data items as components when defining electronic documents. However, much additional effort is required for applying the methodology and library to the development process. In order to improve this situation, this paper proposes a system for supporting the development process by reusing various resources of registries/repositories, focusing on UN/CEFACT submission forms for standard electronic documents.

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Using the METHONTOLOGY Approach to a Graduation Screen Ontology Development: An Experiential Investigation of the METHONTOLOGY Framework

  • Park, Jin-Soo;Sung, Ki-Moon;Moon, Se-Won
    • Asia pacific journal of information systems
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    • v.20 no.2
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    • pp.125-155
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    • 2010
  • Ontologies have been adopted in various business and scientific communities as a key component of the Semantic Web. Despite the increasing importance of ontologies, ontology developers still perceive construction tasks as a challenge. A clearly defined and well-structured methodology can reduce the time required to develop an ontology and increase the probability of success of a project. However, no reliable knowledge-engineering methodology for ontology development currently exists; every methodology has been tailored toward the development of a particular ontology. In this study, we developed a Graduation Screen Ontology (GSO). The graduation screen domain was chosen for the several reasons. First, the graduation screen process is a complicated task requiring a complex reasoning process. Second, GSO may be reused for other universities because the graduation screen process is similar for most universities. Finally, GSO can be built within a given period because the size of the selected domain is reasonable. No standard ontology development methodology exists; thus, one of the existing ontology development methodologies had to be chosen. The most important considerations for selecting the ontology development methodology of GSO included whether it can be applied to a new domain; whether it covers a broader set of development tasks; and whether it gives sufficient explanation of each development task. We evaluated various ontology development methodologies based on the evaluation framework proposed by G$\acute{o}$mez-P$\acute{e}$rez et al. We concluded that METHONTOLOGY was the most applicable to the building of GSO for this study. METHONTOLOGY was derived from the experience of developing Chemical Ontology at the Polytechnic University of Madrid by Fern$\acute{a}$ndez-L$\acute{o}$pez et al. and is regarded as the most mature ontology development methodology. METHONTOLOGY describes a very detailed approach for building an ontology under a centralized development environment at the conceptual level. This methodology consists of three broad processes, with each process containing specific sub-processes: management (scheduling, control, and quality assurance); development (specification, conceptualization, formalization, implementation, and maintenance); and support process (knowledge acquisition, evaluation, documentation, configuration management, and integration). An ontology development language and ontology development tool for GSO construction also had to be selected. We adopted OWL-DL as the ontology development language. OWL was selected because of its computational quality of consistency in checking and classification, which is crucial in developing coherent and useful ontological models for very complex domains. In addition, Protege-OWL was chosen for an ontology development tool because it is supported by METHONTOLOGY and is widely used because of its platform-independent characteristics. Based on the GSO development experience of the researchers, some issues relating to the METHONTOLOGY, OWL-DL, and Prot$\acute{e}$g$\acute{e}$-OWL were identified. We focused on presenting drawbacks of METHONTOLOGY and discussing how each weakness could be addressed. First, METHONTOLOGY insists that domain experts who do not have ontology construction experience can easily build ontologies. However, it is still difficult for these domain experts to develop a sophisticated ontology, especially if they have insufficient background knowledge related to the ontology. Second, METHONTOLOGY does not include a development stage called the "feasibility study." This pre-development stage helps developers ensure not only that a planned ontology is necessary and sufficiently valuable to begin an ontology building project, but also to determine whether the project will be successful. Third, METHONTOLOGY excludes an explanation on the use and integration of existing ontologies. If an additional stage for considering reuse is introduced, developers might share benefits of reuse. Fourth, METHONTOLOGY fails to address the importance of collaboration. This methodology needs to explain the allocation of specific tasks to different developer groups, and how to combine these tasks once specific given jobs are completed. Fifth, METHONTOLOGY fails to suggest the methods and techniques applied in the conceptualization stage sufficiently. Introducing methods of concept extraction from multiple informal sources or methods of identifying relations may enhance the quality of ontologies. Sixth, METHONTOLOGY does not provide an evaluation process to confirm whether WebODE perfectly transforms a conceptual ontology into a formal ontology. It also does not guarantee whether the outcomes of the conceptualization stage are completely reflected in the implementation stage. Seventh, METHONTOLOGY needs to add criteria for user evaluation of the actual use of the constructed ontology under user environments. Eighth, although METHONTOLOGY allows continual knowledge acquisition while working on the ontology development process, consistent updates can be difficult for developers. Ninth, METHONTOLOGY demands that developers complete various documents during the conceptualization stage; thus, it can be considered a heavy methodology. Adopting an agile methodology will result in reinforcing active communication among developers and reducing the burden of documentation completion. Finally, this study concludes with contributions and practical implications. No previous research has addressed issues related to METHONTOLOGY from empirical experiences; this study is an initial attempt. In addition, several lessons learned from the development experience are discussed. This study also affords some insights for ontology methodology researchers who want to design a more advanced ontology development methodology.

A Study on e-Commerce of custom machined Parts with a Data Exchanged format based on XML (기계가공 파트의 전자거래를 위한 XML 기반의 데이터 교환에 관한 연구)

  • Ok-Hyun Ryou;Seong-Ho Noh;Jae-Kwang Lee
    • The Journal of Society for e-Business Studies
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    • v.8 no.4
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    • pp.53-68
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    • 2003
  • Currently, it is possible to buy almost anything from books(Amazon.com) to airplane tickets(Travelocity.com) using the world wide web. The purpose of this research is to develop a "clean interface" between design and fabrication facilities for the production of custom machined parts through Internet. The current mechanism for production of prototype parts that can be fabricated using standard machine tools like milling machines, requires a process of part description preparation, bidding, contract award, and finally fabrication and delivery of the part. This is a substantially more complex process than buying a book or airplane ticket. In this paper, we try to define the ambiguous part description using XML based data exchange format and to enable e-commerce in this field. The research accomplishments are summarized: 1. Creation of a new format for data exchange of machined prototype parts, 2. Development of a prototype system to illustrate how the XML data can be effectively used to conduct e-Commerce for custom machined parts, 3. Testing of the methodology with a number of parts.

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A Data Dictionary for Procurement of Die and Mold Parts Based on PLIB Standard (PLIB에 기반한 전자상거래용 금형부품 데이터 사전의 구축)

  • 조준면;문두환;김흥기;한순흥;류병우
    • The Journal of Society for e-Business Studies
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    • v.8 no.3
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    • pp.37-52
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    • 2003
  • ISO 13584 Parts Library (PLIB) standard is making its way into e-business as a norm for classifying products and their characteristics. PLIB is a multi-parts standard, and the Part 42: Methodology for structuring Parts families Provides the information model and design Principles for the data dictionary of parts library or e-catalog. If e-catalog systems are built using a data dictionary that is constructed based on PLIB dictionary data model, many different e-catalog systems can be easily integrated and interoperated. This paper studies the roles and requirements of the data dictionary in e-catalog, and applies the data model and design principles of PLIB Part 42 to construct a data dictionary from the viewpoint of ontology Based on the analysis results, we propose a data dictionary of die and mold parts, and implementat the B2B e-catalog system.

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Which CDM methodology is the best option? A case study of CDM business on S-Water treatment plant

  • Kyung, Daeseung;Lee, Woojin
    • Advances in environmental research
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    • v.1 no.2
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    • pp.125-142
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    • 2012
  • Clean development mechanism (CDM) validity study was conducted to suggest better and more adaptable CDM scenario on water treatment plant (WTP). Potential four scenarios for CDM project; improvement of intake pumping efficiency, hydro power plant construction, solar panel construction and system optimization of mechanical mixing process were evaluated on S-WTP in Korea. Net present value (NPV) of each scenario was estimated based on sensitivity analysis with the variable factors to investigate the CDM validity percentile. Hydro power plant construction was the best option for CDM business with 97.76% validity and $1,127,069 mean profit by 9,813 $tonsCO_2e$/yr reduction. CDM validity on improvement of intake pumping efficiency was 90.2% with $124,305 mean profit by huge amount of $CO_2$ mitigation (10,347 $tonsCO_2e$/yr). System optimization of mechanical mixing process reduced 15% of energy consumption (3,184 $tonsCO_2e$/yr) and its CDM validity and mean profit was 77.25% and $23,942, respectively. Solar panel construction could make the effect of 14,094 $tonsCO_2$ mitigation annually and its CDM validity and mean profit was 64.68% and $228,487, respectively.