• Journal of KIISE:Computing Practices and Letters
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• v.13 no.7
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• pp.520-533
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• 2007

The CRM(Customer Relationship Management) is the business strategy model for higher profits and competitive power of the enterprise in a new business environment. The large-scale customer response service technique uses internet, e-mail, SMS (Short Message Service), Telephony service, DM(Direct Mail) by customer channel point. Recently, business model diversify for new contract and retaining existing customer to the effort for a profitable model of business. This paper is based on Avaya PDS(Predictive Dialing System) model for CRM bond center. If the number of "available" agents are less than the number of inbound channels, then there may be real-time response problems in PDS system implemented. The Organization cannot afford to have many agents in available mode because of the high cost of manpower. This paper provides two contributions to the study. First, we present Call Object Management Mechanism of Customer Channel integration for reduce outbound consulting and reduce CallBack data in the PDS. Second, we design and implement the proposed system. Our simulation results show analysis of old model and proposed model. The proposed model can be efficiently used in Large-scale CRM.

• The Journal of Industrial Distribution & Business
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• v.15 no.7
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• pp.1-9
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• 2024

Purpose: This research adopts the SERVQUAL and LSQ frameworks to examine the correlation between return reverse logistics service quality of the JD platform and customer satisfaction, as well as the linkage between consumer satisfaction and repurchase intention. Research design, data and methodology: A comprehensive literature review on both domestic and international logistics service quality has been conducted. Considering the unique aspects of JD's return reverse logistics services, an evaluation framework with 5 dimensions and 21 indicators is formulated, including communication, information, return process, empathy, and convenience. A conceptual model exploring the influence of JD's reverse logistics service quality on customer repurchase intention is developed, proposing six hypotheses. For this investigation, 358 valid questionnaires were collected, processed, and analyzed using SPSS 22.0. The structural equation modeling was conducted and validated through AMOS 21.0 software. Results: Following a thorough analysis of data, it reveals that: (1) Information quality, return process quality, and empathy significantly enhance customer satisfaction. (2) Customer satisfaction positively impacts repurchase intention. Conclusion: Based on these findings, three strategic recommendations are offered for e-commerce platforms with in-house logistics systems. The research also discusses limitations and future research directions.

• Journal of the Institute of Electronics Engineers of Korea CI
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• v.48 no.5
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• pp.24-32
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• 2011

According to accelerate the convergence of defense and information technology, there is a need for innovative change in Military e-Learning service system. In other words, It has increased the need for system integration based on standards and interoperability to develop into a network-centric information and knowledge. In this study, It would like to introduce an integrated direction Military e-Learning service system on the SOA-based video content services in the operating system for the operating model. SOA is taking advantage in integration and expansion of the unit with a process. Using it, define of video services platform architecture and define of business model based on the Imprimatur model. Based on this, it define the role of actors for video content service in each step of the operating model, that is Production model, Brokerage model and consumption model. In the operating system, it define the functions and data to control and handle the needed functionality for video content services based on the operational model.

• Proceedings of the CALSEC Conference
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• 1997.11a
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• pp.263-268
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• 1997

Functional Modeling methodology, IDEF0 is widely used for modeling, analysis and description of enterprise system. The limitation of modeling components restricts applicability and give rise to confusion about model. In this paper, we propose new method to extend IDEF0. The first is adding modeling components which are semantic representations. In addition to ICOMs, we add the time and cost component which is required to execute the function. The second is tracing mechanism. When we need some information, we drive the functions related with the information by reverse tracing of the function which produces the information as a output and input. Through the tracing, we find out the bottleneck process or high cost process. Finally, we suggest the final decomposition level. We call the final decomposed function into unit function which has only one output data. We can combine and reconstruct some of functions because an unit function is similar to ‘lego block’. To reach the integrated system, the main problem to be solved is the integration of information produced by different functional subsystem. This can be resolved when the creation of data must be dependent on only one function. Through view integration of function output, we can guarantee the integrity of data.

• Journal of Navigation and Port Research
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• v.45 no.2
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• pp.75-86
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• 2021

This paper intends to evaluate the policies which are considered necessary to enhance the T/S competitiveness of Busan's port, and thereby present suggestions to the government which would best implement the results of this research. This research first raises the claim that the majority of the following four conditions: location of the port, port productivity/service level, status of network with overseas ports, and cost competitiveness, should be satisfied in order to maintain a competitive T/S port. Based on these four conditions, seven policies, which are individually pertinent to the four conditions, have been drawn up for proposal, and they are also analyzed in the survey, where all the eligible samples participate to ensure if they are effective in enhancing the T/S competitiveness of Busan. Proposed important policies are a) Terminal operator integration, b) port infrastructure expansion, c) global carriers owned terminal operation, d) enhancement of national carrier's competitiveness, e) feeder carriers' owned terminal operation in new port, f) institutional support for effective and convenient environments for handling T/S cargo, and g) volume incentive expansion. From the analysis by which all the relevant parties (Carriers, Terminal Operators, Port Authority) are answered, it was found that all the seven policies have relevance in strengthening the transshipment competitiveness of Busan's port. Whereas in the analysis that uses AHP methodology to compare the significance among the different policies, it was found that terminal operator integration has the highest priority in terms of increasing transshipment competitiveness.

• The Journal of Society for e-Business Studies
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• v.10 no.3
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• pp.111-134
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• 2005

Knowledge management is a core factor to achieve competitive advantage and improve the business performance. New information technology is also a core factor enabling the innovation of knowledge management. Semantic Web of which the goal is to realize machine-processable Web can't help affecting the knowledge management. Therefore, we empirically analyze the relationship between user's dissatisfaction and barriers or limitations of knowledge management and present methods allowing Semantic Web to overcome the limitations and to support knowledge management processes. Based on a questionnaire survey of 222 respondents, we found that the limitations of system qualities such as user inconvenience of knowledge management systems, search and integration limitations, and the limitations of knowledge qualities such as inappropriateness and untrust significantly affected the user dissatisfaction of knowledge management systems. Finally, we suggest a conceptual model of knowledge management systems of which components are resources, metadata, ontologies, and user & query layers.

• Journal of Korea Multimedia Society
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• v.6 no.3
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• pp.481-487
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• 2003

Because XML is a W3C standard and has characteristics like platform-independent, it has a critical role in e-commerce. Business rules and Procedures should be standardized for efficient B2B integration. But a lot of companies are its own XML documents instead of standard documents. Therefore many organizations try to make standards for e-commerce based on framework. In this paper, we designed and implemented XML Messaging System based on TCP/IP protocols. This system are designed by module. Because, it is easy to extensibility of system. So we can more easily and efficiently build e-commerce system based on this XML messaging system.

• Journal of Information Technology and Architecture
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• v.9 no.1
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• pp.43-55
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• 2012

In recent years, outsourcing of information systems, including decision support systems has become a key method for managing the system portfolio of a corporation. Since the outsourced DSSs provide their own models and solvers, which may be created on the basis of different modeling practices and system platforms, the decision maker wishing to solve business problems using the outsourced DSSs frequently faces a difficulty in selecting and/or applying appropriate models and solvers to the problems on hand. This paper proposes a DSS outsourcing architecture that enables a user to discover and execute appropriate models and solvers, even though the user is not knowledgeable enough about all the details of the models and solvers. Specifically, this paper adopts a Web services approach to integrate the heterogeneous models and solvers by encapsulating individual models and solvers as Web services and hiding all system specific implementation details from the users.

• The KIPS Transactions:PartD
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• v.12D no.4 s.100
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• pp.583-588
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• 2005

Being able to resolve huge problems deriving from integration of information systems in-house or business to business, the web service that uses the XML standard technology has recently taken a quick dominance the next generation e-business bases. It's one constant concern how to integrate, change, and maintain such systems as based on certain technologies according to the changes to information technology, which is on the ongoing process of evolution. To help solve those problems, OMG suggested a new software architecture called MDA(Model Driven Architecture). MDA runs a process that establishes a platform independent model(PIM), which is an analysis model used as part of the existing development procedures, and automatically converts it into a platform specific model(PSM), a design model, based on the established PIM. Such automatic conversion has lots of benefits including easy support for diverse platforms, reducing the coding time that usually consume a great deal of the developer's effort, and facilitating quality control in the aspect of development processes. By applying the MDA development process to a new web service development, you can choose web service as the target platform at the PIM of MDA and express PSM with a web service model, WSDL. This study set out to classify the web service development or integration processes by the provider md requester to identify the types of web service development processes, and to apply the MDA development process to web service development, thus suggesting a new kind of web service development process that can be referred to by both the web service provider and requester.

• The Journal of Society for e-Business Studies
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• v.9 no.1
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• pp.21-38
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• 2004

With its recent popularity, Web is now considered as a huge repository of information. Most documents on the web have been created using HTML(Hyper Text Markup Language). Even though HTML is simple and easy to learn, it has several features that are obstacles to the efficient information retrieval. XML(eXtensible Markup Language) can provide a solution to such problems and in fact, has already been used in many applications, XML is a standard markup language for exchanging data on the web. It can describe a document structure freely by defining its DTD, which enables efficient integration and retrieval of data on the web. In this paper, we propose a versatile and efficient XML document manager. Its features include (i) form-based XML editor that enables easy creation of new XML documents, (ii) automatic document converter that can transform HTML documents with similar structure into XML documents automatically, and (iii) GUI-based DTD editor.