• Title/Summary/Keyword: e CRM

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Design and Implementation of a realtime Auction System using information providing agent (정보 제공 에이전트를 이용한 실시간 경매 시스템 설계 및 구현)

  • 최옥경;한상용
    • The Journal of Society for e-Business Studies
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    • v.6 no.2
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    • pp.87-99
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    • 2001
  • Along with the rapid emergence of the Internet and e-commerce, online auctions are hitting the spotlights. The inconveniences found in off-line auctions, such as time and place restriction and limited number of items, are solved in the online auction. However, not so many auction sites have integrated auction information systems, which monitor the present status of auctions, resulting in greater inconvenience for the online auction users. Moreover, there is no auction site that suggests the appropriate starting or closing price that is useful for users when they make, their bids, What the online auction users need is an auction system that can solve such problems. This study is purported for solving the problems by designing and implementing a real time auction system that applies the comparison search functions and the agent functions. In other words, an integrated database system using a bidder-oriented agent for providing information is built so that the users can search and compare the information on the item they are interested in and make a faster and more accurate purchase. Also the appropriate starting and closing prices are offered to the sellers and bidders through the integrated system for a closer and more accurate comparison and analysis of the prices. For future work, the product recommendation service, which accurately reflects the bidding patterns, and the methods for studying the multi bidding pattern will be applied to the suggested system to realize a real time auction information system that supports CRM(Customer Relationship Management) .

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A Development Of Extended ERP Based Model AND System In Construction Industry (확장형ERP 건설분야 적용모델(E2CM) 및 시스템(eCOMIS)개발)

  • Lee, Min-nam;Oh, Dong-hwan;Shin, Tae-hong
    • Proceedings of the Korea Information Processing Society Conference
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    • 2004.05a
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    • pp.565-568
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    • 2004
  • 최근 ERP에 고객관계관리(CRM), 공급망관리(SCM), 지식관리(KMS) 등의 기능을 확장한 확장형 ERP에 대한 연구개발이 활발해지고 있다. 그러나 타산업과 달리 건설산업의 특수성으로 인한 정보화의 부진으로 인해 이러한 새로운 개념을 적용할 수 있는 ERP 확장모델이 없는 상태이며, 대기업의 경우 일부 이러한 모듈을 부분적으로 적용하려는 움직임은 보이고 있으나, ERP와 별도의 이종시스템으로 관리되고 있어 통합적인 ERP운용을 통해 얻을수 있는 효과를 기대하기 어려운 실정이다. 이에 본 연구에서는 산자부에서 건설표준ERP템플릿으로 지정받은 ERP엔진을 모체로 협력업체와의 인터페이스 제공을 위한 협업적IT시스템과 전자계약시스템, 그리고 변화되는 ISO에 대한 기업의 대처능력 향상을 위한 ISO인증관리시스템, 고객과의 관계관리를 위한 고객관계관리시스템, 절차서와 같은 기업 내의 표준화 된 문서를 관리하기 위한 전자매뉴얼관리시스템, 결재관리를 위한 그룹웨어, 기업 내의 지식저장소 관리를 위한 지식관리시스템을 연구범위로 하여 건설분야 확장형ERP 모델(E2CM)을 개발하였으며, 이를 검증을 위한 시스템(eCOMIS)을 개발하였다.

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A Conceptual Framework for Knowledge Enhanced E-government Portal (지식강화 전자정부포털의 개념적 프레임워크)

  • Kim, Sun-Kyung
    • Informatization Policy
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    • v.20 no.2
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    • pp.39-59
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    • 2013
  • Majority of knowledge management(KM) studies in e-government have been confined to facilitate KM within an organization. But due to citizen-centric(citizen-driven) paradigm shift and advance of web 2.0 communication in recent years, KM between governments and citizen in e-government portals is becoming an important consideration. So a series of studies on knowledge enhanced e-government portal get under way by considering that it is necessary to enhance knowledge of e-government portal and assuming it improves the usability of portal. While the topics of knowledge enhancement and e-government(portal) are widely discussed in their own domains there is a paucity of studies that address these constructs in a joint context. This paper aims to propose conceptual framework of knowledge enhanced e-government portal through structuralization of theoretical discussion with holistic approach. This framework presents an evolutional path of knowledge enhanced e-government portal that consists of three phases and it will be used for realizing the knowledge enhanced portal project as a basic reference model.

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An Integrated Transformer-based LED Power Supply with Wide-Output-Voltage Control (통합변압기 적용 넓은 출력전압제어 LED 전원공급장치)

  • Kang, Cheol-Ha;Ju, Jong-Seong;Kim, Eun-Soo;Won, Jong-Seob;Lee, Young-Soo;Kim, Dong-Hee
    • The Transactions of the Korean Institute of Power Electronics
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    • v.20 no.5
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    • pp.437-447
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    • 2015
  • In this paper, implementation of an integrated transformer applicable to power supply units (PSUs) for a 150-W LED with a wide range of output voltage is presented. The transformer is comprised of a PFC inductor and an LLC resonant transformer, each of which is placed and integrated on an E-I-E-type magnetic core. Integrated transformers with two different air gap topologies (i.e., the side and center gap topologies) are considered in the design phase to investigate their applicability. The design consideration on the LLC resonant converter used for the wide-output-voltage control ranges is described, and the overall performance of the proposed system is verified through realization of it onto a 150-W LED PSU board.

Operation Strategy for Electronic Commerce Promotion Base on Common Mechanic Industry (ASP기반으로 한 기계산업체간의 성공적 전자상거래 구축을 위한 전략연구)

  • Jeong, Sei-Hyun
    • Journal of Information Technology Services
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    • v.1 no.1
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    • pp.81-117
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    • 2002
  • The generalization of Internet use has been spreaded all over the world and impacted company to introduce intranet and extranet for their operation which dealt with electronic commerce. For these reason, endeavor of implementation of web site system is promotioned and enhanced the possibility of adaptation range for the view of company. Dramatic competition which company faced with the use of internet and request from all over the world made company brought company to various and different type of level. It is necessary to develop website system with experty knowledge to satisfy customer needs. To deal with this situation, works from the level of government should proposed to spread whole country business which propelled through kyungnam mechanic industry information promotion center. With strategic proposal concerning district characteristics to adapt electronic commerce successfully, information promotion should performed. Support of government is needed continuously to realize infra of ASP composed of 4,877 mechanic industry company. It might be possible to deal with international rapid change with cooperation of company and government related department.

Developing A Framework of Customer Classification for Customer Relationship Management : Focusing on Online Auto Insurance (고객관계관리를 위한 고객 분류 프레임워크 개발 : 온라인 자동차보험을 중심으로)

  • Lim, Se-Hun
    • Journal of Digital Convergence
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    • v.10 no.5
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    • pp.67-78
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    • 2012
  • Recently, the interesting of customers in online auto insurance is rapidly increasing. The one of major reasons is economical benefit. offline auto insurance products as a service formed high price. However, online auto insurance relatively formed low price. Thanks to these characteristics of online auto insurance has gained great popularity. Therefore, in purchasing online auto insurance, consumers carefully buy products of auto insurance. In this study, we classified the $2{\times}2$ matrix (online preference group, economic pursuit group, convenience oriented group, and carefulness approach group) in online auto insurance consumers focusing on the perceived benefits and price acceptance. From an economic point of view of consumers around the perceived benefits and price acceptance, we analyzed the relationships among easy of use, usefulness, attitude, and purchase intention in automobile e-shopping mall. The results of this study will provide the useful implications for the planing CRM(customer relationship management) strategy for improving purchase intention of customers to online insurance companies.

An Integrated Data Mining Model for Customer Relationship Management (고객관계관리를 위한 통합 데이터마이닝 모형 연구)

  • Song, In-Young;Yi, Tae-Seok;Shin, Ki-Jeong;Kim, Kyung-Chang
    • Journal of Intelligence and Information Systems
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    • v.13 no.3
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    • pp.83-99
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    • 2007
  • Nowadays, the advancement of digital information technology resulting in the increased interest of the management and the use of information has given stimulus to the research on the use and management of information. In this paper, we propose an integrated data mining model that can provide the necessary information and interface to users of scientific information portal service according to their respective classification groups. The integrated model classifies users from log files automatically collected by the web server based on users' behavioral patterns. By classifying the existing users of the web site, which provides information service, and analyzing their patterns, we proposed a web site utilization methodology that provides dynamic interface and user oriented site operating policy. In addition, we believe that our research can provide continuous web site user support, as well as provide information service according to user classification groups.

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Impact by Estimation Error of Hourly Horizontal Global Solar Radiation Models on Building Energy Performance Analysis on Building Energy Performance Analysis

  • Kim, Kee Han;Oh, John Kie-Whan
    • KIEAE Journal
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    • v.14 no.2
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    • pp.3-10
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    • 2014
  • Impact by estimation error of hourly horizontal global solar radiation in a weather file on building energy performance was investigated in this study. There are a number of weather parameters in a given weather file, such as dry-bulb, wet-bulb, dew-point temperatures; wind speed and direction; station pressure; and solar radiation. Most of them except for solar radiation can be easily obtained from weather stations located on the sites worldwide. However, most weather stations, also including the ones in South Korea, do not measure solar radiation because the measuring equipment for solar radiation is expensive and difficult to maintain. For this reason, many researchers have studied solar radiation estimation models and suggested to apply them to predict solar radiation for different weather stations in South Korea, where the solar radiation is not measured. However, only a few studies have been conducted to identify the impact caused by estimation errors of various solar radiation models on building energy performance analysis. Therefore, four different weather files using different horizontal global solar radiation data, one using measured global solar radiation, and the other three using estimated global solar radiation models, which are Cloud-cover Radiation Model (CRM), Zhang and Huang Model (ZHM), and Meteorological Radiation Model (MRM) were packed into TRY formatted weather files in this study. These were then used for office building energy simulations to compare their energy consumptions, and the results showed that there were differences in the energy consumptions due to these four different solar radiation data. Additionally, it was found that using hourly solar radiation from the estimation models, which had a similar hourly tendency with the hourly measured solar radiation, was the most important key for precise building energy simulation analysis rather than using the solar models that had the best of the monthly or yearly statistical indices.

Utilization of Mobile New Media based on Video Curation (동영상 큐레이션 기반 모바일 뉴미디어의 활용)

  • Cho, Kwangmoon
    • Journal of Internet of Things and Convergence
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    • v.6 no.2
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    • pp.51-56
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    • 2020
  • In this paper, we developed a mobile new media solution that enables e-commerce shopping mall operators, band operators, and YouTube creators to create synergies in online and offline promotion by posting related video contents on the media in addition to their own videos. By providing videos in the field of the platform without directly searching for them, it is possible to provide users with a new type of marketing means that can promote their platform while providing interest and information. Prospective creators at home and abroad who produce video can upload their own video in addition to YouTube and afreeca TV, such as the open market for video, and use independent and free charging systems to manage independent customer relationship management(CRM), self-branding, and content management. It will be possible to utilize mobile-based new media equipped with a system.

Personalized Tour-Guide-Expert-System Using e-CRM Process (CRM 프로세스를 적용한 개인화 된 여행안내 전문가시스템)

  • 이동철
    • Journal of the Korea Society of Computer and Information
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    • v.7 no.1
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    • pp.161-173
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    • 2002
  • The increasing disposable time through advancing information has come to make the tourism industry as well as the information communication industry glow in the 21st century We cannot make rational decision without proper guide information. It is impossible to anticipate tourism Products which are invisible products consisting of a variety of basic combinations of products. Tourists are getting dissatisfied with tourism experts' distorted guidance every year. A recent survey shows that the current tourism information system can't meet the need of tourists who are informative and individualized. This paper presents tourism information system that offers the most appropriate tour courses depending on the tastes of tourists by utilizing expert system, artificial intelligent applied technology. This paper is the first attempt to maximize comsumer satisfaction by developing the intelligent agent system that is able to reflect the traits of individualized customers' in the tourism industry The establishment of this system will contribute to activating the tourism industry, ultimately, by decreasing inconveniencies and tour schedules appropriate to the purpose of individual tours.

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