• Journal of Korean Society of Industrial and Systems Engineering
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• v.39 no.2
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• pp.150-160
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• 2016

The quality of service in ERP services is a key issue in innovating the ERP performance as an IT service for corporations. Currently, most of the research works for this area are based on the existing quality models such as SERVQUAL, which are said not to measure service quality properly. Also, it does not consider the factor of the system acceptance, which is thought to be closely related to the quality of service in this type of IT services. Therefore, a research model is required, which can address the issues related to the ERP service quality measurements. In this paper, new research models have been proposed, and empirical data obtained from SME's ERP users have been applied to the proposed model to analyze the causal relationship between quality factors and to identify the most suitable quality measures. Also, the relationship between the service quality and the system acceptance was analyzed using a combined model. The results show that factors such as productivity and convenience affects the quality mostly and that the most appropriate measure for the service quality of ERP service is satisfaction. Also, for the system acceptance, the ease-of-use is the main factor. And, the service quality and system acceptance shows a strong correlation. This means that, in order to enhance the quality of ERP services, the service provider needs to provide customers with productivity-enhanced user-friendly IT services and active product support. The work of this research can help to improve the service quality and the user acceptance of ERP services and to lead further research works in this area.

• The KIPS Transactions:PartC
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• v.19C no.2
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• pp.145-148
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• 2012

In a distributed streaming system using an advanced coding scheme that encodes a video into multiple substreams, the capacity of the system depends on the amount of contribution of participating peers. Thus, an incentive mechanism for peers to contribute voluntarily is needed to increase system capacity. In addition, since peers are not only a provider but also a consumer in the system (i.e. prosumer), the overall capacity of the system must be allocated fairly among the peers while it must be allocated in a way that can maximize the net quality of experience of peers to increase system efficiency. In this paper, we propose a substream allocation method to solve the problems taking an optimization approach. Unlike the other optimization approaches, the proposed method is verified quantitatively in a simulation study that it can use the capacity of video streaming system efficiently while allocating fair amount of substreams among peers because it considers explicitly the prosumer characteristics of peers.

• The Journal of Engineering Research
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• v.6 no.2
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• pp.75-83
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• 2004

We live in the information technology era and experience the rapid global information environment change through Internet. Therefore, as distribution channels and service qualities in our daily lives are provided through Internet, these changes have been the foundation of constructing a new society. Naturally, the use of computer is widely spread out and it is hard to find any company that doesn't use computer in its work. However, the computer skills of those who are in their fifties cannot reach to what the companies need for them even though they are main working groups in our society. In addition, the Internet access rate of homemakers in their late forties and over fifties are low due to their lack of computer knowledge even though they are the target customers of the Internet service. Under these circumstances, we offer a lecture using simulation techniqe through which anybody can easily follow the instructions via the "Help" menu not a boring lecture that just show the text and reads it. Besides, each class will show you how to start Internet/ how to finish it, how to register a website, how to use e-mail, etc. So, it will let you know every detailed aspect that average people may disregard but a beginner may be afraid of starting the Internet.

• The Journal of Industrial Distribution & Business
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• v.9 no.7
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• pp.61-70
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• 2018

Purpose - The purpose of this research is reflected on the rapid development of online tourism industries. The study was to establish the strategy for Korean tourism enterprises to develop tourist commodities suitable for Chinese tourists and attract them to visit Korea by the empirical analysis of the relation between repurchase intention of tourists and its premise variables (e-service quality, perceived value and satisfaction). Research design, data, and methodology - This research carried out a questionnaire survey on Chinese tourists who visited Korea with experience of using the online travel agency web sites. A total 398 answers were recovered, 41 of them were excluded due to the dishonest answers and 357 of them were finally analyzed. The data was analyzed with IBM SPSS AMOS 22.0. Results - The research results show that in the online travel agency web site e-service quality, convenience, interactivity, information validity, credibility had a positive impacts on perceived value and satisfaction. The perceived value of online travel agency website users has positive impart on satisfaction and repurchase intention. Satisfaction of online travel agency web site users have positive impacts on repurchase intention. But safety has no impact on perceived value while positive impacts on satisfaction was affected. Conclusions - First, in the online travel agency web site e-service quality, safety has no impact on perceived value while it was shown to have positive impacts on satisfaction because the users of online travel agency web sites believe that the protection of personal information, the defense of cracker and the safeguard of payment security are the basic premises of website operation. Although safety does not have impacts on perceived value, users benefits will suffer damage when hacker intrusion and other accidents occur so that online travel agency web sites should not ignore the security concerns. Second, credibility is a major concern for online travel agency web site users. At this time, it is necessary for the web site to establish a system to display both the commodity information and the using experience published on the user's SNS, thus improving the credibility of the website information.

• Journal of the Korea Institute of Military Science and Technology
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• v.16 no.2
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• pp.160-168
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• 2013

In tactical environment, tactical wireless networks are generally comprised of Tactical MANETs(T-MANETs) or Tactical WMNs(T-WMNs). The most important services in tactical network are voice and low rate data such as command control and situation awareness. These data should be forwarded via multi-hop in tactical wireless networks. Urgent and mission-critical data should be protected in this environment, so QoS(Quality of Service) must be guaranteed for specific type of traffic for satisfying the requirement of a user. In IEEE 802.11s, TDMA-based MAC protocol, MCCA(MCF Controlled Channel Access), has a function of resource reservation. But 802.11s protocol can not guarantee the end-to-end QoS, because it only supports reservation with neighbors. In this paper, we propose the routing protocol, R-HWMP(Reservation-based HWMP) which has the resource reservation to support the end-to-end QoS. The proposed protocol can reserve the channel slots and find optimal path in T-WMNs. We analyzed the performance of the proposed protocol and showed that end-to-end QoS is guaranteed using NS-2 simulation.

• Journal of Broadcast Engineering
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• v.11 no.3 s.32
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• pp.302-310
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• 2006

ITU-R B.O. 1130-4 Digital System E adopted for Korean satellite DMB service is a multimedia broadcasting system based on DS-CDM-QPSK technique which broadcasts audio and video contents via the satellite or terrestrial gap-filler. However, Digital System E can not provide full loading services because the multi-channel interference (MCI) is increased due to the loss of orthogonality between signature waveforms in multipath fading channels. In this paper a chip equalizer using tap selection algorithm that enhances the receiving performance is proposed and compared to the conventional rake receiver for the satellite DMB system.

• The Journal of Society for e-Business Studies
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• v.22 no.1
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• pp.37-49
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• 2017

In order to maximize the efficiency and the quality of care in a hospital, hospitals in general operate by appointments. Patient no-shows or missed appointments waste the time of staffs who prepare for appointments, deprive patients of needed care, and increase burden on clinic capacity. The purpose of this study is to examine the importance and significance of factors that affect patient no-shows. The actual data of 50,000 outpatient appointments is compiled and analyzed from a VAMC in the United States with aims to identify the factors that contribute to outpatient no-shows and to draw meaningful implications. Random forest along with logistic regression analysis identify the factors affecting no-shows; appointment leadtime, show-up rate, travel distance, no-show rate in previous period, patient age, severity, complexity of disease, chronic pain, depression, drug dependence. The appointment leadtime, show-up rate, travel distance and previous no-show rate can be improved by enhancing SMS pre-notification and by improving afterwards telephone counseling. For other factors, it needs to study on the service differentiation with the characteristics of each patient group.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.29 no.12A
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• pp.1356-1366
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• 2004

Recently, the IEEE 802.11 working group has announced a new distributed MAC called EDCF to provide service differentiation among traffic classes. With the increasing demand for supporting Quality of Service in IEEE 802.11 wireless LANs, the EDCF is now attracting many researchers' attention due to its practical worth as a standard mechanism. In this paper, we focus on the analytical approach to evaluate the performance of the EDCF. An analytical model is developed to estimate the throughput of the EDCF in saturation (asymptotic) conditions. Extensive simulation studies have been carried out for the validation of the analysis, and they show that it estimates the throughput of the EDCF accurately By utilizing the analytical model, we evaluate the performance of the EDCF. Specifically, we concentrate on discovering the characteristics of the EDCF Parameters, such as CW/Sub min/, CW/Sub max/ and AIFS, in the way that they influence on the performance of the EDCF.

• Journal of Digital Convergence
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• v.12 no.2
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• pp.183-191
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• 2014

SNS uses the Internet as its base. It is created in order to achieve communication between the users. Up until now, most previous research were focused on the users of SNS. But, there are still a great deal of people who do not use or discontinuously use SNS. This is because users have natural resistance against SNS when using the service. In this study, time shortage perception, awareness of SNS, self-efficacy, suitability, information quality of SNS, subjective norm and privacy concern are considered as influence factors by previous research. An empirical study for Chinese students and internet users was conducted to identify how these factors influence perceived risk and perceived usefulness, and how this influence to user's resistance. This study can explain the reason why users don't use SNS and resist SNS use.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.19 no.8
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• pp.1853-1858
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• 2015

The existence communications of vessel focused on voice, FAX, ISDN, etc. using satellite on the existent most communications on the ships, and recently, the ships need high quality smart communication service environments. In the results of experiments using the existent system, it could access on board, but in the closed room of vessel, was impossible to access e-mail and smart apps except voice communication. In the present paper, we implemented a novel communication system that can access voice, text, e-mail, file, vessel monitoring apps, etc. It consists of a convergent communication terminal combined with satellite and communication for Smartphone, and smart communication environment on the closed room. As the results, we can access a variety of smart communication in anywhere on board.